Customer Reviews for Budget Self Storage of Covington
(Distribuidor de U-Haul del vecindario)

211 comentarios

6217 Hwy 278 NE   Covington, GA 30014

(678) 342-9686

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(678) 342-9686

6217 Hwy 278 NE
Covington, GA 30014

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The Manager was attentive and answered all of our many questions! She pivoted with our many changes thank you!

Rhonda B. 
Clasificación:
5.0

Servicio amable

DONALD T. 
Clasificación:
5.0

Had a surprise when I lowered the visor,;"F$_& Trump" was written in blue marker. The truck was clean. Check engine light came on and stayed on.

Sabrina J. 
Clasificación:
5.0

Friendly courteous staff.

DONALD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALVIN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Novlett L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia V. 
Clasificación:
5.0

The lady that helped me was great!

STEPHANIE P. 
Clasificación:
5.0

My recommendations for Uhaul to improve for the next customer would certainly be helpful, if you all would allow customer the options up front for instance if they are gonna need the Uhaul more than one day. ¡Gracias!

BOBBIE M. 
Clasificación:
5.0

Although the exterior and box was nice, the interior of the cab was not very clean. There was pet hair, hair combs, and dirt/sand all on the floor board.

Miguel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHONICA G. 
Clasificación:
5.0

Keep up the good work

CHRISTINE M. 
Clasificación:
5.0

This was the first time I have ever rented a Van and I was extremely pleased with it. It was easy to drive and it was large enough to hold the majority of items in my son's 1-bedroom apartment. The agents on duty when I made my reservation, picked up the van, and returned the van were each very friendly and professional. The entire process was easy and fast. I will rent a Van again!

Timothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
1.0

I pod for a dolly and never got one I'm also pretty sure it over charged me for miles. Said I put 150 miles which is impossible because at most I went 60 miles.

Andrew A. 
Clasificación:
3.0

I'm just glad they had space to park that big truck.

TARIQAS-SAMAD S. 
Clasificación:
5.0

The young woman who made my reservation was the same person I dealt with the entire time and she was fantastic! Wonderful customer service.

JORGAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GHEREMY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathaniel P. 
Clasificación:
4.0

I chose the smartphone pick up option and I suggest one thing Please put the approval process during the same time period as the checkout process. I drove 15 minutes to pick up the truck and then had to wait while I uploaded my photo and driver license this should have been done as I was checking out in my opinion. If this process is done up front the only part that we have been left it was to get a code once I was on location which is fine but that would have took less than 5 minutes

Ivan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA H. 
Clasificación:
1.0

i had roaches in the truck i had to balm and spray and mop b4 i could load up my stuff. I called and talk young lady at off and she apologized and said she was gonna take off for 2 day rental but i was still charged full price... not cool.. i had to s po end $20 on balms and spray and had to sweep and mop out after...

ALFRED B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale T. 
Clasificación:
5.0

Great place to rent from - Tanika behind the desk is so nice and helpful, great experience and follow up!

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aliyah B. 
Clasificación:
5.0

Staff was pleasant to work with. Super nice and helpful!

TERRI H. 
Clasificación:
5.0

Easy going experience

DAIVON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

QUINCY S. 
Clasificación:
3.0

Vehicle was not clean it operated good but was dirty. App didn't work to return and no one was at site for over 40mins when trying to return.

MONIQUE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA C. 
Clasificación:
5.0

Thanks 🙏🏼

LATICIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA S. 
Clasificación:
5.0

Profesional and fast!

MICHAEL S. 
Clasificación:
5.0

Very good experience at the location

DEANGELO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES G. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEORGE W. 
Clasificación:
3.0

The truck I got was filthy. There were used tissues in the cup holder and dirt and debris all over the floor inside the cab and the back of the truck. I had to clean that out myself, so I wldnt be charged for the truck being so dirty.

Cynthia B. 
Clasificación:
3.0

The truck was dirty inside had to clean out the trash and smelled like cigarettes Ashes in the cab from someone smoking in the cab on the prior rental The truck was complete empty on gas when I picked it up was only showing eight miles to empty Was given a $22.00 credit for the gas

GLEN A. 
Clasificación:
3.0

The equipment had major issues which cost us extra in gas. The vehicle was sluggish, the check engine light came on and rpm revved when the brakes was stepped on. We had to stop 2.5 hrs in to our journey and wait over an hour for aa Uhaul service tech to come out. If I remember correctly the tech said it was a cylinder misfire; cleared the check engine light and sent us on our way. To our dismay we continued to have issues and basically willed the vehicle to make it to our destination. Based on your website a 20ft truck should go approx 400 miles on a full tank of gas; our journey was approx 484 miles and we had to add gas 3 times to the equipment. This situation should not be acceptable and Uhaul put my family at risk by giving us an unsafe vehicle to drive.

ROLAND S. 
Clasificación:
4.0

Everything with the truck was great, but we had reserved and paid online for a dozen blankets (furniture “pads”), but on the day the employee said she didn't have any, then went looking for some to give us. She eventually provided them, but when we got home they were both dirty and damp.

William C. 
Clasificación:
5.0

5 Stars for Tomika at the Covington pick up location. Definitely easy to work with and no stress.

Vickey J. 
Clasificación:
5.0

Have it to where people can no-contact pick up the uhaul, if they order it on line

JUSTIN M. 
Clasificación:
5.0

First and foremost, I spent 45 minutes attempting to check-in online. I never did successfully do that. It was one issue after another. And finally it timed out. I ended up checking in at the counter inside the location. This caused me to waste over an hour of time which I did not have to spare. Because of this lost time, I was not able to attend the swearing in ceremony for my brother as mayor of my hometown. This was a special event, once in a lifetime and what should/could have been an easy process turned into a nightmare. That is the only issue I had with U-Haul. It was a major issue.

Jeffery A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICQUEA M. 
Clasificación:
5.0

N/C

Shana S. 
Clasificación:
5.0

Continue your great customer service and easy return policy.

Tammy F. 
Clasificación:
5.0

Great service

DERRICK L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

Top notch service already. It proved to be a great asset for me. Gracias.

STEVEN G. 
Clasificación:
5.0

N/a

Lachandria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanya O. 
Clasificación:
3.0

All that online stuff for ppl who are not computer or online savvy sucks ! But the owner was very helpful also the agent that walked me through.. Mr. Washington great job, cause I was getting aggravated..

Nicole C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlinta J. 
Clasificación:
2.0

The air conditioning in the uhaul didn't work properly. I drove 370miles in Georgia in August with poor air conditioning. The cabin was dirty and smelly when I picked up the truck, and had ants in it. Overall not a great experience.

David K. 
Clasificación:
5.0

everything was great

ORVELL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally G. 
Clasificación:
5.0

The van was semi-clean - there was a McDonalds cup and some receipts behind the drivers seat, found someone's cell phone beside the driver seat which was turned into this office in hopes they can find the owner and noticed some little toys under near passenger seat.

William S. 
Clasificación:
5.0

The clerk was very informative and knowledgeable

Tiffany G. 
Clasificación:
3.0

My displeasure had nothing to do with your agent, she was kind, responsive and thought quickly to resolve my concern. I rented a 15 foot truck only to get to the pick up point, load and not be able to close the defective tailgate door. I then had to unload and go back to the rental center. I was credited and ended up with a van and went to move smaller stuff I had in storage and having to make arrangements to have my other stuff brought to me. Maybe an inspection would have determined this issue with the truck.

Cedric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ezell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONELLA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
4.0

The employee at the rental location was pleasant and knowledgeable; however, I felt the van cab could have been cleaner. I will definitely rent from this location again. Gracias

CARIDAD S. 
Clasificación:
5.0

At the pick up, I had a great experience. The agent was nice and accommodated me by answering my questions and making the mileage choices with me.

TARONE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

samuel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
2.0

El cliente no dejó un comentario.

kenneth S. 
Clasificación:
5.0

Awesome place to rent. She knew her job and it was quick and awesome

SIMON K. 
Clasificación:
5.0

Great

LORRAINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

Process was quick and easy and actually cost about $15 less than I was quoted. Only way it could have been better is if the cargo van was available at a closer location but other than that, no complaints.

JENNIFER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Magdalena L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis T. 
Clasificación:
4.0

I don't understand what the $20 after hour fee is for. I returned it during regular hours could someone please call me about this 678-558-5870, thank you Gina Boone

Gina B. 
Clasificación:
5.0

Vacuum the insides of the vehicle before the next person uses it.

Fredrick D. 
Clasificación:
5.0

The girl that worked was very helpful.

Vickie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chatori H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON C. 
Clasificación:
4.0

The associate was very knowledgeable courteous and helpful. She made my experience a breeze!

Franchesca V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
5.0

Our reservation got changed and the new location no one was there. I went back to Budget and they made sure I was taken care of. Shout out to Kaja for her excelent customer service.

CLAUDE H. 
Clasificación:
3.0

The link to use to check the vehicle in after use does not work.

Merinda B. 
Clasificación:
3.0

The process was smooth and the front desk clerk was very helpful and efficient.

Garrie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J. 
Clasificación:
5.0

None at this time.

Willie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
5.0

Open earlier on saturdays like @ 7am.

Laura G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick I. 
Clasificación:
5.0

Nothen

Eddie B. 
Clasificación:
5.0

Great Customer service. Very helpful and made extra effort to go over the “small print” so there wouldn't be any misunderstanding. I will definitely be back for my future needs. GREAT JOB.

Donald Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H. 
No se han enviado comentarios para esta ubicación.

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