Customer Reviews for Budget Mini Storage N Fulton
(U-Haul Neighborhood Dealer)

892 comentarios

5800 N Fulton Dr   Prescott Valley, AZ 86314

(928) 772-8245

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(928) 772-8245

5800 N Fulton Dr
Prescott Valley, AZ 86314

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Darlene S. 
Clasificación:
2.0

I am being charged for damage to the truck, truck was not damaged when returned, also i purchased insurance at time of checkout but they still charged my personal account for damage that was not done. new person checking truck in hits wrong key and I end up paying $300

Douglas B. 
Clasificación:
5.0

Dave At budget Mini storage was super helpful, and was able to get me out of there quickly. . Thanks Dave

Tony R. 
Clasificación:
5.0

Dave was courteous and professional. i had some difficulty with ordering online/and he was very helpful.

john T. 
Clasificación:
4.0

Great customer service.

Mamie B. 
Clasificación:
5.0

The gentleman I worked with, Dave, was professional, knowledgeable, and customer service oriented.

John T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jesse C. 
Clasificación:
3.0

Lady was nice, truck non working

AMEILA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall C. 
Clasificación:
5.0

Keep practicing

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

Excelente servicio al cliente

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chance B. 
Clasificación:
2.0

With the U-haul location just 10 minutes away, this location is not helpful The location is hard to find and directions were unclear. The storage lease manager was not helpful at all. It just gave a bad impression. The loacafion says the are open by 9. But when I got there the lease manager said they wouldn't be there until 10 am. So I disconnected the trailer unit on my own The website check in was clear cut. So that was good. But after passing the location 3 times due to poor directions, I was somewhat annoyed. I was not prepared to disconnect the trailer. I was dressed up as I was headed to a party after. They should be there by 8 or nine.

Jeffrey M. 
Clasificación:
3.0

Tell employees not to smoke, while assisting customers. It's gross. Have a few necessities (plugs, etc) available. Lower your insurance price. Allow one-way rentals for open trailers.

tracy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
3.0

El cliente no dejó un comentario.

PaulandStaci S. 
Clasificación:
5.0

I am still waiting for a receipt.It was promised but not sent.

Frank K. 
Clasificación:
4.0

The equipment was clean and the man who helped me was extremely polite and professional. When I got the trailer to my friends house her husband noticed that the tires were low on air. I was driving 1,200 miles and this could have caused a problem. He added air to the tires before I left. It would be nice if Uhaul checked this before sending a trailer on the road.

heather L. 
Clasificación:
3.0

El cliente no dejó un comentario.

carla P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renato P. 
Clasificación:
5.0

VERY HELPFUL EMPLOYEES, THANK YOU.

GREGORY M. 
Clasificación:
5.0

Great customer service , friendly,fast,and professional ...will recommend

Ernesto S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

Maybe a little signage on the main cross street as the office is a little concealed when driving by and looking for it.

JAMES N. 
Clasificación:
5.0

n/a

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

anelizabeth M. 
Clasificación:
5.0

I Feel you guys did a Great job keep doing what your doing.

Huley M. 
Clasificación:
3.0

I called to add insurance to my reservation and was told by Cecelia that I was all set, but she neglected to tell me that my truck wasn't in Flagstaff , but would have to be picked up in Prescott Valley. My contract stated I would get a call before 6 pm on the 24th to verify the pick up site but I was never contacted. We spoke to Robert on Mon morning and he was apologetic and gave me a $500 discount, but we still had to drive 3 hr round trip to pick up the truck which put us 3 hr behind.. and I was not happy.

Eric G. 
Clasificación:
4.0

The pin that holds the ramp up had been tweeked/bent and was hard to dis-engage and engage. I did not notice this at time of pickup. It took a rubber mallet to dis-engage the keeper pin.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY K. 
Clasificación:
1.0

Tried to drop off the trailer and no one was there came back a few hours later and still no one, couldn't get any one to help me on the phone either get it dropped off correctly or change my drop off location

Cheyenne L. 
Clasificación:
4.0

The worker was very informative & cordial

Thomas F. 
Clasificación:
3.0

El cliente no dejó un comentario.

DALE F. 
Clasificación:
5.0

Quick easy in and return. Helpful staff

Gregory D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
3.0

I sent to wrong location to pickup truck. Also had changed insurance and it wasn't on paperwork when I picked up the truck. People at place didn't seem to want to help. I was only one there.

James S. 
Clasificación:
5.0

Joey was an awesome help. give him a big raise

Pierre T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug K. 
Clasificación:
2.0

I had confirmed 3 times that they would have a car hauler ready for me. When I arrived they did in fact have 4 units. But they were all "the wrong serial number" and not available for rental. I ended up going to another uhaul site and wasting several hours on a very tight schedule. The trailer I ended up with was fine and got the job done.

john M. 
Clasificación:
5.0

Nice personal touch!

Marilyn V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vince A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

Awesome experience.

Douglas C. 
Clasificación:
5.0

Representative at the store was very friendly and professional

Amanda T. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

The right brake light failed, otherwise, everything was great!

Christopher P. 
Clasificación:
3.0

Did not have the blankets I had ordered and had to take an hour go to another location.

Norman D. 
Clasificación:
3.0

El cliente no dejó un comentario.

eugene A. 
Clasificación:
5.0

No improvements necessary. Everyone was great and very helpful!

karen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave C. 
Clasificación:
4.0

It all went good no problems at all.

Patrick G. 
Clasificación:
5.0

Maybe UHaul could purchase some diesel fuel trucks to save on fuel expense. 1100 mile cost $500 for fuel. Otherwise, uhaul staff were awesome! They were flexible with return date without added fees! Trucks clean and fairly comfy.

Carol D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane D. 
Clasificación:
1.0

Changed my drop off location at the last moment sends a text that I missed the service really sucks

RONALD M. 
Clasificación:
5.0

Had trouble checking in on the U-Haul app. Wifi not very good in area.

Miguel R. 
Clasificación:
4.0

¡Gracias!

William B. 
Clasificación:
5.0

Best service I've had

Kim J. 
Clasificación:
5.0

This location quickly set me up with a truck after complications at another site. The guy was knowledgeable and proficient. No Improvements necessary.

Damon B. 
Clasificación:
4.0

I specifically ask for a U haul that would fit a large refrigerator. The refrigerator would not fit. I called same day & asked if they could get me a bigger truck. The salesman said he could not switch trucks. I was forced to leave my expensive refrigerator behind. Poor customer service.

George R. 
Clasificación:
5.0

Agent was terrific .. very thorough and personable.

Jeff A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD P. 
Clasificación:
5.0

Nothing.

Trish L. 
Clasificación:
5.0

Employee was thorough and pleasant.

Jeff M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
1.0

Customer service poor. They person at the mini storage place had a poor attitude and pretty much didn't care. When I returned the truck the next afternoon, I couldn't check out with the online online option. She was at lunch and said she would take care of it after her lunch was over. That was at 3 PM. I called back at 445 because I still have not received any information including a receipt stating that everything was OK. I had to call back the next day to get the information from a different person. Come to find out I'm getting charged $15 for the fuel level not being where it was when I rented it. I returned it above the fuel level that it was at when I picked it up. I have receipts to show it as well. I called back to dispute the charge and the guy at the mini storage told me that I had to call the one 800 U-Haul number as it was u hauls program and they couldn't do anything about it. I've Called multiple times and the wait is over an hour each time. I'm not going to wait on my phone for over an hour!! Poor poor customer service all around!

WESLEY K. 
Clasificación:
1.0

Nobody was there when I dropped it off and there were no clear instructions on where to go to drop keys off.

Christen S. 
Clasificación:
4.0

Improve return communication system (attendant had trouble communicating return by phone system )

KELTON R. 
Clasificación:
3.0

Fix the light circuit for trailers. Don't expect the customer to do it

STEVEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL ALAN E. 
Clasificación:
4.0

Lauren was helpful with my needs .

Roger D. 
Clasificación:
3.0

I arrived at 10 minutes to 3 p.m. and nobody was in the office there was a note that they would be back after 3:05. Business office States open 9 to 6 so we did have to wait. Other than that drop off was simple and fast the employee was pleasant.

KIM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD B. 
Clasificación:
1.0

The truck had scratches and dents all over the truck that were not documented and when I asked how to document them the lady looked at her watch made a big deal like I was wasting her time. Also found a beer bottle, dirty masks and trash behind the seats. They also charged me before I signed any paperwork so after it was corrected I had to call my bank for an hour before they could charge me the correct amount and i could get the truck. They were very rude at this location.

JEDIDIAH A. 
Clasificación:
5.0

Lauren is amazing, beyond helpful.

Charles S. 
Clasificación:
5.0

I was in a pinch on a rainy day. Got truck for 48 hours easy and everything worked perfect. Gracias.

BRIAN E. 
Clasificación:
5.0

Great customer service af this location

TROY M. 
Clasificación:
4.0

Signage as to where equipment should be parked for self check in customers.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Nothing bri was the most amazing person to help she made me want to rent a truck every week

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
1.0

Take reservations that mean something! Your word is worthless!!

DANIEL W. 
Clasificación:
3.0

Outside was very dirty, windshield was covered with bugs. Inside very clean, truck ran great.

TERRANCE B. 
Clasificación:
1.0

Read above.

NATASHA H. 
Clasificación:
1.0

Facility was closef at 2 in the afternoon.

PHIL G. 
Clasificación:
5.0

My experience was amazing

Mary S. 
Clasificación:
5.0

Trailer jack was broken.

EDWARD S. 
Clasificación:
5.0

Steve was extremely helpful as well as his staff.

Miguel R. 
Clasificación:
2.0

Office manager training new employee was very rude. Charged me $30+ more than estimate given by UHaul Call Back website/phone call, windshield was absolutely covered with bugs, told me "other offices don't know how much we charge, and no instructions were given even when I asked.

RANDALL B. 
No se han enviado comentarios para esta ubicación.

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