Customer Reviews for Budget Mini Storage #7
(U-Haul Neighborhood Dealer)

587 reviews

3970 S Estrella Pkwy   Goodyear, AZ 85338
(Next to Wilhelm Auto)

(623) 925-5836

Office Hours

  • Mon-Sun: 10 am–5 pm

Services at this Location:

Contact Us

(623) 925-5836

3970 S Estrella Pkwy
Goodyear, AZ 85338
(Next to Wilhelm Auto)

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service is excellent, quick and easy as always

Jo Appleton 
Rating:
5.0

Customer did not leave a comment.

Kevin Nelson 
Rating:
5.0

It went smoothly. I was pleasantly surprised!

Kathleen Baines 
Rating:
4.0

Customer did not leave a comment.

Georg Eger 
Rating:
5.0

Very nice, friendly and polite staff.

Horacio Bermudez 
Rating:
4.0

Customer did not leave a comment.

Camille Benton 
Rating:
1.0

I was over charged. The receipt total does not match the $257 I was charged! I need this fixed ASAP!

Stephen Boatman 
Rating:
5.0

Customer did not leave a comment.

John Giamber 
Rating:
5.0

Staff was very helpful and friendly. Covered all necessary information. I’ve used this location before and have never had any issues. I would definitely recommend this location to friends and family.

William Stoscup 
Rating:
3.0

Customer did not leave a comment.

Marina Dublin 
Rating:
3.0

The check engine light was on

ADRIANNE WILLIAMS 
Rating:
5.0

The inside was covered in dust and dirt. The windshield was filthy.

Rick Robinson 
Rating:
5.0

Great vehicle,excellent customer service, very friendly. Overall I rate it 10 out 10

casey hill 
Rating:
5.0

The van just had some debris in in but not that big of a deal. Customer service was great!

Gladys Sandana 
Rating:
4.0

I did not have the equipment I purchased in advance. I ordered a furniture dolly and a regular dolly. When I arrived, there was noone to help because I used the mobile app. Very frustrating because it was an extreme inconvenience.

Daphne Jackson 
Rating:
4.0

Customer did not leave a comment.

Gwyndolyn Ensley 
Rating:
5.0

Customer did not leave a comment.

Uriel Alvarado 
Rating:
5.0

Very nice and friendly service

James Cauthon 
Rating:
5.0

Customer did not leave a comment.

JAMES SMITH 
Rating:
2.0

signed up then when I got there had me sitting there for an hour while they reviewed my application why couldn't I do approval before I got there on sight hard to work with

stephon evans 
Rating:
3.0

Customer did not leave a comment.

NIKKI SMITH 
Rating:
5.0

Customer did not leave a comment.

Rebecca Hinojos 
Rating:
5.0

Great customer service, thank you

Brian Flores 
Rating:
5.0

Customer did not leave a comment.

Elba Amaro 
Rating:
3.0

Truck was very beat up. Location is strictly transactional. No real custom service available which is on uhaul, not the location.

Jose Tovar 
Rating:
5.0

This uhaul location was wonderful! The uhaul experience itself was sub par, I rented a 9 foot box truck and used the truck share option because I wanted to pick up the truck super early as I live in Arizona and need to do moving as early as possible to avoid the 115° heat. I had originally made my reservation for 8 AM (and then changed it to 7am) but for some reason when I went to go pick up the truck, it stated my reservation was now 10 AM which I believe is what time the storefront open. After messing around on the u-haul.com/share website for about 15-20 minutes trying to figure out what the problem was and how to fix it, I gave up and had to call 1-800 U-Haul so they could fix it as I had already wasted so much time. The employees were able to help and fix the issue but this could’ve easily been avoided. TLDR- employees at the storefront upon dropping off we’re great, uhaul truckshare 24/7 option needs work.

Margarida Alves Peterson 
Rating:
3.0

This location charged me a gas fee when I had the gas right over where it was when I picked it up. I had to call customer service to have that charge refunded.

Laura Mathews 
Rating:
5.0

Customer did not leave a comment.

Patty Frager 
Rating:
5.0

Truck was covered in smashed bugs. Truck was great otherwise. Sales team great.

DREW TOWNS 
Rating:
4.0

Staff is friendly

KRISTINA WILLIAMS 
Rating:
5.0

Very professional,Friendly and helpful at this location definitely recommend ⭐️⭐️⭐️⭐️⭐️

David Rowlett 
Rating:
3.0

Customer did not leave a comment.

Dane Olson 
Rating:
5.0

Customer did not leave a comment.

Damian Cooper 
Rating:
4.0

Customer did not leave a comment.

Brian Cornwell 
Rating:
5.0

Customer did not leave a comment.

Mark Hochstedler 
Rating:
4.0

No one was in the office when I came to return the vehicle so I used the drop box. Well I didn’t know that the website would ask for pictures so I had to take them through the windows to complete the return. I think this location should post a “will return at” sign so people can know where the staff is and not have to use the app.

Stephen Lutha 
Rating:
5.0

Customer did not leave a comment.

Dedra Brown 
Rating:
5.0

Customer did not leave a comment.

Prince Strickland 
Rating:
5.0

Customer did not leave a comment.

Diana Fernandez 
Rating:
5.0

Customer did not leave a comment.

RONALD SCHILOBOHM II 
Rating:
5.0

Customer did not leave a comment.

Duane Borski 
Rating:
5.0

Lady who helped me was awesome

Christophe Dellac 
Rating:
2.0

Lockbox was jammed. So, my 0830 reservation time turned into 0945 when the place opened up.

Jodi Bell 
Rating:
5.0

Customer did not leave a comment.

Jose Tovar 
Rating:
5.0

Customer did not leave a comment.

Ron O'Brien 
Rating:
5.0

Nothing everything was excellent

Phillip Green 
Rating:
4.0

Customer did not leave a comment.

Carol Onasta 
Rating:
5.0

Customer did not leave a comment.

DEMOSTHENESE BELL 
Rating:
5.0

Customer did not leave a comment.

Susanna Wussow 
Rating:
5.0

Exceptional customer service!!!

Scott Summers 
Rating:
3.0

When picking up using a mobile phone the facility need to make sure the trucks are outside the gate or provide a gate code for entry and make sure all equipment ordered is in the truck.

TOMMIE LURRY 
Rating:
5.0

Customer did not leave a comment.

Katherine Ponce 
Rating:
4.0

Windows were very dirty and a/c didn't work

George berard 
Rating:
5.0

Your truck was so comfy and drove beautifully! Thank you for your excellent customer service also!

leann lienau 
Rating:
5.0

Nothing everything was excellent

Phillip Green 
Rating:
5.0

Excellent service!

Shirina Strother 
Rating:
5.0

Customer did not leave a comment.

tiffany hecht 
Rating:
5.0

Issues with the website but customer service by phone was excellent and helpful.

CHRIS ESQUIBEL 
Rating:
5.0

Customer did not leave a comment.

Patricia Wirth 
Rating:
5.0

Customer did not leave a comment.

Jennifer Pfefferle 
Rating:
5.0

The best customer service experience in a while!!!!

raymond higgons 
Rating:
5.0

Customer did not leave a comment.

David Shriver 
Rating:
4.0

So we had two Incidence one incident was that a customer forgot the garage door opener inside the visor of the U-Haul and I had to meet up with them to give them the control back and also on my return time Monday morning they called and asked me if I can return the truck back early because they needed it for another customer

MARTINE RAIZOLA 
Rating:
5.0

Customer did not leave a comment.

Kevin Jerry 
Rating:
5.0

Rented online and then picked up. Everything was absolutely seamless and would again rent from this location, and the drop off location as well.

Luis Ayala 
Rating:
5.0

Customer did not leave a comment.

Nicholas Bons 
Rating:
5.0

Customer did not leave a comment.

Chonetia Dozier 
Rating:
5.0

Customer did not leave a comment.

Renee Degon 
Rating:
1.0

Customer did not leave a comment.

Angel Navarro 
Rating:
5.0

Offer discounts for short rentals. Offer coupons/deals. Offer hourly rentals.

Varina Ellis 
Rating:
5.0

Friendly customer service people. easy drop-off

Bob Dixon 
Rating:
4.0

Customer did not leave a comment.

Tomas Kaselionis 
Rating:
5.0

Customer did not leave a comment.

Tira Roddy 
Rating:
5.0

The girls at this location are very professional n very kind.

Ruben Pallanes 
Rating:
5.0

Customer did not leave a comment.

Felisha Stewart 
Rating:
5.0

U-haul lied to me. Tried to change my return location even though I said no to the change then updated it in the system so the estrella location wouldn’t take me therefore forcing me to drive to I-17 and McDowell. Luckily the person at estrella location that helped me told me even though they had moved me in the system she could still take me. I also kept my original receipt for proof. Poor business practices, very shady.

juan manrique 
Rating:
5.0

Customer did not leave a comment.

yesenia Vega 
Rating:
1.0

Unprofessional, poor customer service.

Randall Ellis 
Rating:
5.0

Customer did not leave a comment.

SIMON DAVIS 
Rating:
5.0

Customer did not leave a comment.

Troy Hogan 
Rating:
4.0

Not make me drive out off way when had reservation at a nearer site

Cynthia Gallik 
Rating:
5.0

Customer did not leave a comment.

Richard Maier 
Rating:
5.0

Great customer service

Tim Hohlfeld 
Rating:
1.0

No one was there when they said they were supposed to be there. It was a really bad location to drop off at

Justin Pierce 
Rating:
5.0

Customer did not leave a comment.

bob mcknight 
Rating:
5.0

Great experience. Employee was super helpful, and the van was great!!

Elliot Heiman 
Rating:
4.0

There needs to be better guidance for the mobile process. My reservation was scheduled to pick up from Storage Solutions in Avondale. Once we were there, we attempted to check in for our reservation through the website only to be notified that we are actually suppose to be picking up 10 mins away in a different location. Very frustrating. Also, clarification on the verification process for the renter/driver is also needed. A lot of confusion was happening because the directions for verification were unclear.

Darrell Young 
Rating:
1.0

I would not recommend UHAUL. I made a reservation for one location and then I was switched to another. The app did not work. I was told I would be able to access the keys without entering the office. I was on the phone with an agent trying to find me a one way truck for 1.5 hours. It is ridiculous that your agent had no power to reimburse anything. She offered an in the city truck that would cost me double in gas and mileage. This means I lost the original reservation. It is a Saturday and I understand the lack of availability. But I booked a week in advance. Finally the location cancelled the person that reserved my truck - which the reservation was lost as the agent searched for another truck. The orginial reservation should stay on hold until a sure replacement is found. Thankfully the lady at this location undestood what customer service means, unlike UHAUL, and gave me the truck I originally requested. Uhaul needs to fix you online processes and app!!!. It was a ridiculous experience!

Pedro Gonzalez 
Rating:
5.0

Customer service was excellent at this location. Entire rental experience was better than I expected.

Greg Joseph 
Rating:
5.0

Nothing. Christie and Jason were professional, kind and helpful. Thank you.

Rick Lee 
Rating:
4.0

Customer did not leave a comment.

Karen Lotshaw 
Rating:
5.0

Van windshield was filthy!

eric stubbs 
Rating:
5.0

Customer did not leave a comment.

Karen Madden 
Rating:
5.0

Customer did not leave a comment.

Sandra Brown 
Rating:
5.0

I sincerely appreciate the efficiency of the manager, as well as her willingness to stay late!

jackie montgomery 
Rating:
5.0

Customer did not leave a comment.

Oscar Berrelez 
Rating:
4.0

The staff are nice but the trucks are old and dirty

Grisselle Velez 
Rating:
2.0

Customer did not leave a comment.

Clayton Sheppard 
Rating:
5.0

The drop off went smoothly, except for looking for a text message location. Budget storage was great.

Charlie Foxen 
Rating:
3.0

Customer did not leave a comment.

Richard Smich 
No reviews have been submitted for this location.

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