Comentarios de los clientes para Budget Mini Storage #7

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Budget Mini Storage #7

Clasificación general:

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Kenneth T.
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El cliente no dejó un comentario.

Bradley C.
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El cliente no dejó un comentario.

Andrew B.
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El cliente no dejó un comentario.

Melissa H.
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The locations themselves were good and personnel were great. Our overall experience with uhaul was horrible. Our original reservation was canceled two hours before pickup forcing us to make multiple trips with multiple rentals. Will never use uhaul again for moving.

TERRY B.
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I feel robbed. They advertised $ 19.95, but by the end of the day, it ended up costing me $110. Kind of a scam to me. I'll never use them again!!!!

Edward C.
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El cliente no dejó un comentario.

dave T.
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El cliente no dejó un comentario.

Edward C.
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Employees there were super friendly, professional and so helpful!

Christina T.
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Vehicle was cleaned, but had indicator for oil change that was needed, and don't think vehicles should be rented with light indicators on....U Haul should follow up on these requests by location...doesn't seem it was their responsibility.

Eleanor A.
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When you are confirmed for a pickup before office hours, have the vehicle staged and keys ready for pickup. Vehicle was returned on time but in was billed for 2 days, as if I returned it late.

Lorie L.
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El cliente no dejó un comentario.

Mark G.
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Staff was very friendly.

duane B.
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El cliente no dejó un comentario.

Gerry H.
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Thankfully they were able to allow me to drop the truck here....

Christine W.
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The office location was clean, well-organized and bright. The vehicle was FULL of pet hair - as if the animal was riding in the front area with the driver. Our clothes and items were effected by this. The office records of the starting mileage were incorrect - which would have charged us an overage of nearly 300 miles if I hadn't noticed. The staff was friendly and but unable to fix the $100+ charge on the U-Haul account. After several days of calling and leaving messages I went back to the location. The staff was helpful and directed me to someone who could resolve the issue. I was told that this correction would take a few more days.

Elmer B.
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Only problem we had was low air pressure in front tires.

Gilbert M.
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Can't think of anything, it was a pleasant experience.

Eddie P.
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El cliente no dejó un comentario.

JOHN P.
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El cliente no dejó un comentario.

Kenneth D.
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I was very disappointed to be told at check-out that I was all set, then to get a charge of close to $100 on my card the next day. I don't have an issue with the fees for mileage (I expected this one) and fuel (which I thought was about right compared to when I checked out), I simply did not like the "surprise" of being told I was all set, then finding out after the fact.

Francisco P.
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Toon along time, had paid ahead of time for a 26 truck, was downgraded to a 20, for the same price. I went to pick up and they asked me to pay again. It took them along time to figure out I had paid.

marcelle R.
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El cliente no dejó un comentario.

Lionel R.
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Need to have close bill Email to me

Edward C.
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The girls in the office did a great job!

Erin O.
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El cliente no dejó un comentario.

clinton S.
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I was in and out in about 6 minutes, they were awesome

KENT A R.
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As good as Cottonwood...met me at the truck and took the keys. Out in 5 minutes. Excellent service.....great experience.

Oscar A.
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El cliente no dejó un comentario.

Jesus M.
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Customer service was excellent!

Peggy J.
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El cliente no dejó un comentario.

Alsooz D.
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I got charged $15 for fuel even though I returned the truck filled to the same level Of gas I got it in unethical and dishonest business practice

Douglas M.
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The staff at this location are friendly , helpful and knowledgeable .. they made sure I understood every aspect of the rental contract prior to leaving as well as a quick walkthrough of how everything on rental truck worked

chemosh M.
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Amy & Jade was wonderful and very helpful

Gary R.
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N/A

Robert D.
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Fast check-in, friendly staff, easy location.

Harry K.
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The equipment appeared clean and well maintained but a/c did not function.

Akeya C.
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El cliente no dejó un comentario.

Ahmad K.
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El cliente no dejó un comentario.

Chris P.
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El cliente no dejó un comentario.

Laura S.
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Everything went smooth, no problems and everyone was very nice and helpful!

Erica K.
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El cliente no dejó un comentario.

Juan C.
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El cliente no dejó un comentario.

Raymond O.
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When returning the cargo van I refilled the gas tank to the 5/8's level, as instructed (actually a little more than 5/8). I was charged an additional $7 (approximately 2 gallons) to top off the tank. Just looking to squeeze a little more out of each customer!

Amy G.
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El cliente no dejó un comentario.

Robert O.
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The office people were fantastic, very pleasant to work with. This is my second visit to this location. I will use it again.

Joseph B.
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Everything was outstanding.

Jonna J.
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Excellent service

John A.
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El cliente no dejó un comentario.

TIM H.
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El cliente no dejó un comentario.

CHRIS G.
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nothing thank you very much Recommend 100%

Sonia E.
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El cliente no dejó un comentario.

Dan C.
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El cliente no dejó un comentario.

Scott M.
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The truck shakes something awful when you hit 60mph.

Josef M.
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El cliente no dejó un comentario.

Georgia Z.
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Daniel and Amanda were very helpful and patient! This location was beautiful and spotless. There were no awful problems, only wonderful surprises. The new, efficient Uhaul trucks are easy to drive and easier on the gas than you would expect!

Amber R.
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El cliente no dejó un comentario.

Steven Q.
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N/A

Dionna S.
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El cliente no dejó un comentario.

brian D.
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Understanding the Coronavirus situation and we all had mask, I was only customer they had you would of thought they could let me in office to complete paperwork with good social distancing.

Mike B.
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El cliente no dejó un comentario.

Lawrence M.
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Great job

Jose S.
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El cliente no dejó un comentario.

Talon N.
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Never received my dolly from this location I forgot to check to see it was there. Could also be better by having truck ready in reported location for mobile pickup during these social distancing times but service was great

James B.
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El cliente no dejó un comentario.

Chad W.
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El cliente no dejó un comentario.

Kevin J.
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El cliente no dejó un comentario.

Gloria B.
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Understaffed resulted in long wait, when I Registered via the mobile app, was a complete waste of time. The can was non accessible which caused me a delay in pick up and the keys were not in the lock box but inside the office instead. Upon arrival front office was locked which created a further delay in my pick up which inconvenienced not only me but the place I was scheduled to pick up items from.

John M.
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El cliente no dejó un comentario.

Jennifer K.
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El cliente no dejó un comentario.

Donald W.
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N/A

Joe L.
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The U-haul mobile app is garbage. I had an 8am scheduled pickup, and the app hung on me until EXACTLY 9am when the office actually opened before it would work. Not acceptable. Never using U-haul again.

Guillermo E.
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It was very easy to do online. No waiting at all.

Robin P.
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El cliente no dejó un comentario.

Sheryl C.
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I was over charged with my rental by hundreds of dollars, for my inconvenience I should have got that rental at no charge.

Darren J.
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Get a bigger drop box for the van keys!

Hi Sung L.
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El cliente no dejó un comentario.

catherine M.
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El cliente no dejó un comentario.

Harry K.
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My only issue was that my reservation was for 7am but I was not able to pick up truck until the location opened at 9am due to return issue with previous customer.

bruce A.
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El cliente no dejó un comentario.

Maria H.
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The representative Deana was so wonderful ! She helped me over the phone with scheduling my order and choosing which truck to rent. I would of rated this EXCELLENT! however the rep Janes who helped me in store was not so welcoming and cold. I rented a dolly and he went to get it , he ran over my foot. He never acknowledged it and I told my husband and we couldn't believe it. When he brought the truck around to us I advised him of what he did on my foot. He then apologized. Maybe he really didnt realize it , but if he didn't then he should slow down..

Alina R.
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Make sure that the windshield wipers are well attached

Jace K.
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El cliente no dejó un comentario.

Fredrick M.
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The ladies that helped me at this location were wonderful. Friendly. Helpful.

Keith J.
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Just one person was available to help the customers. So it was a long wait , requires alot of patience if your in a hurry.

Judith R.
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me and my fiance we're looking for a U-Haul truck we contacted you're Estrella Parkway location the person working that day answered and said they were too busy and they would have to give us a call back they did say they had the truck we were looking for but they would call us back in 15 minutes we never received a call so we called back over and over again no one answered we decided drive to the location when we arrived they had no more trucks available wasted our day very unprofessional

David M.
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I was issued a 10 foot U Haul truck on Saturday December 1st. I was almost to my house when I discovered the fuel gauge was on empty. I reported it online and planned to add fuel the following morning. When I tried to add fuel I discovered the fuel line had been cut completely through and the gas was spilling on to the ground. I called the U Haul road service number and I was told it would take an hour for a tech a arrive. I purchased materials and made temporary repairs myself so we could stay on track with our schedule. I was still charged the full amount for the rental despite the inconvenience

Bonnie C.
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Review opening & closing rear door & walk ramp.

jerry A.
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Great place but the price for mileage was a little high but good service ..

Kevin G.
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El cliente no dejó un comentario.

Nestor B.
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3.7 miles to the gallon? Is that really what these light duty vans get? Or are the gas gauges faulty? I used the van to move a washer and dryer for a total of thirty miles...and was charged for eight gallons of gasoline! How can this be? I would like response to that!

Ken M.
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El cliente no dejó un comentario.

Kenneth P.
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This address is a storage facility, not a u-haul representative. I was fortunate to be able to pick up the u-haul rental from this location. The equipment which belongs to u-haul was dirty, scratched, dented and had screeching brakes. I drove this truck from Goodyear, AZ to Fort Collins, CO and listened to it rattle and felt it shake all the was. It was tough to steer. MPG was closer to 5 Mpg than 10 Mpg and gas useage was almost double what was budgeted for based on the equipment specs. The tank was half full when I picked it up, I had to sweep out the back of the truck before loading it. My experience with the u-haul truck was not a pleasant one.

Jim B.
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The staff is great - very helpful, very clear with directions and requirements, very friendly. I would use them or recommend them at any time!

Daniel H.
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The woman we dealt with was very friendly & professional.

Randy D.
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El cliente no dejó un comentario.

Joshua P.
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This location was awesome for the most part but we had to return to a different location (off of citrus and the i10) as they don't do “trailers” and that location was a nightmare waited for almost 30 mins because they insisted we had to take the trailer back to the location listed and “couldn't find it in their system so on the gentleman had a attitude the whole time... I didn't catch his name ... he “tried to call “ the Estrella location and said they were closed yet was only on the phone for a min or so ... after about twenty minutes of waiting for the manager he then walked out not saying what he was doing and then came back bout ten minutes later saying everything was good

Noelle S.
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Lady that helped me she was great. This was nice easy experience. I will use this location again.

florence K.
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The only issue I had was that the gas tank only had 1/4 of a tank. I am used to getting any rental vehicle with a full tank and returning it full. Not that big of a deal but I would have preferred getting the truck with a full tank. The ladies who helped me were excellent. They were friendly and helpful and made the entire experience pleasant.

Harry K.
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El cliente no dejó un comentario.

Sandra R.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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