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Edwin C
Customer Reviews for Budget Mini Storage 3 Chino Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am unhappy that U-Haul always tries to change your pick up and drop off location. It has gotten worse over the years. There is nothing worse than trying to complete a move and getting bombed with a ton of emails, telling me different locations for pick up and drop off after I have already made arrangements.
WILLIAM AOnline checking/out was a nightmare. Your website kept crashing. Took 30 minutes to get my key. Website crashed again while doing the inspection. Turn in was bad as well, luckily the attendant came out and we went in and he checked me out
Mark GForest was great! Super nice and helpful.
Marguerite PBest place to pick up in this area. Tyler? was great!
Luis ASmooth and easy trailer pick up. Tyler was very informative and had me in and out in no time. Trailer was clean and in good condition. Great experience overall. Thanks again!!!
Jillian PFirst- this was not the location I originally requested due to previous problems with the manager. U-Haul changed my pickup/dropoff without telling me. The U-Haul was not clean! My asthmatic husband had to endure cigarettes, ashes, dog hair, and filth in the cabin. Reeked of cigarettes. The office was closed at pickup due to an emergency. Took me 25 minutes to get a hold of someone by phone, who told me the attendant left for a emergency 45 mins ago. Nobody called me to advise! And then the representative NANCY was extremely rude when I requested help with my virtual check in. Then the office was closed again at drop off! Had to mess with virtual drop off again and waste time away from my baby! Why am I doing your job for you?!
Christopher KI have no suggested improvements. It was 1 2 3 please sign here and I was on my way. A job well done. Thxs
Peggy CI was charged for 3 days, initially. I called and Amber said she'd refund me for 2 days since in only had the truck for 23 hours. Then I checked my bank account abs I was ReCHARGED for the initially three days PLUS one day for a total of 4 DAYS! This is completely unacceptable!! I will dispute the charges through my bank and let anyone I know, never to use your bullshit service!!
Isabel YAmber was easy to deal with and quite helpful. This will be my preferred location in the future in Chino Valley AZ.
Richard SI rent often I was hoping uhaul would offer me a frequent renter discount lol please
Betsie WRepresentative was very helpful.
MICHAEL CThe location was fine but I had a lot of issues prior to picking up my truck. I put in a reservation for a 26' truck and only found out that one was not available when I called the location myself the day before pick up. I don't understand why I was not alerted in any way. I called Uhaul and was told there were no 26' trucks within 50 miles of me. The rep said they would offer me a 20' truck with a free trailer as well as a free additional afternoon. After I got to the location, none of these things were in the system. I had to speak to 4 different people at Uhaul to try to sort this out. It was a huge headache and a horrible experience. I am grateful for Amber at Budget Mini Storage who was the only person I enjoyed speaking to that day.
MONIQUE QNot much ........the experience is always a pleasure.
GORDON TFast, efficient, and customer service oriented!! It was what a trailer rental should be!
STEVEN WPickup location was run very efficiently and the manager is pleasant and very nice.
GEORGE VThe receptionist Keri was so helpful for us first timer to rent a uhaul truck ..very awesome customer service
RONNIE BOnly Problem I have found is that The Storage facility hours of operation are different than the operating ours that was reported to me by U-Haul scheduler. I could have save an hour at pickup time. The pickup facility has slightly different operating hours. Other than that, everything else was good.
Commodore CGlad to see the trailer had good tires on it. Have rented trailers before that the tires were so bad I was afraid we wouldn't make it
CHANCE OEXPENSIVE
FLORENIO RI was just a bit skeptical re: billing. My final total was about $2 more than what was originally estimated & pulled from my acct. I would have liked very much just to put 2 one dollars bills on the desk. Other than that, top service. Clean well running vehicle. Thank you.
CHARLES GNone - Carey provided extraordinary customer service.
DAVID AThe only issue I had was "Finding My Location" on the after hours return feature. Could have just been my device not working properly? But the lady I spoke to on the phone was very helpful
Darren GThe lady was super nice and very helpful. Thanks
ROYAL MLooked like a drop off only place, not a full selection rental place.
Julie JWhen I went to drop off the auto transport there was no one at the facility and the gate was locked. I called the number on the contract and talked to a gentleman named Gaurd, and he said that the person was sick and could not make it in to open the location. he told me there was a maintenance man there and he would try to get a hold of him to let me in. as I hung up the phone I saw the maintenance man and told him the story and he let me in and told me where to park the transport. I parked the transport and unhitched it myself and then drove to the exit and the maintenance man let me out. I was not able to check the transport back in so I am not even sure if it shows that I brought it back, I called the person on the contract back and left a message for him to please check it back in and to call me back to confirm that he had done so. never heard back from him. U-haul sure leaves a lot to be desired
Lee REverybody that I worked with was great!
Kathy AGreat staff! They were super helpful.
LINDA PAbsolutely amazing service!! Highly recommend this location!!!
Gayle YOnline the mileage rate was lower then at the rental location. The place you leave your vehicle could be safer, too close to the road traffic. Makes it difficult to back out.
Mike RGreat customer service
scott cNothing!
Todd CThe lady was professional and very pleasant.
Wade WYour service for telling people where to drop off equipment is awful. Or perhaps it’s the system. Twice we have been told to drop off equipment somewhere and the location was not informed and did not have room for the truck or trailer. This has caused undue waiting and confusion while multiple phone calls to U-Haul offices had to be made. Your system is broken and very inconvenient to people moving who are obviously already exhausted. Next move we will NOT be using U-Haul as this seems to be an on going problem you have yet to fix. Two moves and the same issues. We quit. This move alone this problem arose twice in just one week. Unacceptable. Three strikes and U-Haul is out.
Harold NGreat service, great facility,
Warren MNothing, service was great, no issues with trailer, was one of 3 Uhaul locations in area, but only one open on Saturday.
Thomas VVery friendly and helpful!
Russell Hrating is for the 2nd place I went. place I was directed to sent me away further down road. not cool!
Theo HVery friendly, conscientious, helpful people at both ends. Truck got great has mileage. It made our move easier on us!
Holly LDANNY was Great.
Jeffrey AThis location was excellent! Fast friendly service ! I will definitely come back to this one again if i ever need anything uhaul related!
Zachariah SU-haul employee excellent service. I appreciate all his knowledge and excellent service. Uhaul you have a excellent employee.
Ron VFriendly and fast. Great ??
jay pDanny was AWESOME!!!
Dave RService was absolutely great!!
TIM PVery polite , excellent
Romelia WI have no complaints with this business. I do have a suggestion though—the published trailer size, 5’ x 9’, where the 5’ (60”) dimension is an outside dimension measured from fender exterior to fender exterior making the inside useable area 4’ x 9’. I consider the misunderstanding my fault. I should have asked or measured the usable area prior to renting, but the renting business needs to make sure the renter is getting what he wants.
BILL KDaniel was professional and very helpful!
Richard BDanny at the Chino Valley Budget Mini Storage was so wonderful! He is exactly the kind of person you want working for U-haul. He was polite, patient, kind and so helpful! If he didn't know an answer he went out of his way to get it. He never rushed me and made me feel I was very important as a customer!! That is so, so rare these days. I had a business in the past and he is the kind of employee that is rare today. You can tell he gives it his all and can be trusted to handle difficult situations that come up! I will be using U-haul a lot more because of him. Thank you Danny for make the process and move so much easier!!
Melinda HNew manager was polite and personable. He went above and beyond to make sure things were good for us. Thank you!
Erin HThe service was fantastic. The gentleman who helped me out was very courteous and explained every detail I needed to know. In addition he was quick to answer my questions.
Waylon CI ended up dropping off at a closer location that I did not know was there. U-Haul Neighborhood Dealer. They were very nice & professional. And I failed to call the original drop of location to let them know. However they called me to check on how the truck was running & if I was still going to be there by check in on Thursday at 9 :15 am. I explained I had already turned it in one day early but had failed to call them & let them know. He was very professional & polite. The fact that he called to see if everything okay is a huge PLUS in my book! An excellent customer service policy!
judy wWe had a reservation at another location and when we arrived (on our moving day) they were closed and would not answer calls from us or from customer service with u-haul. Won't use the other location Bob's Complete Auto even the website shows they are open at the time we had a reservation. Very disappointed.
Sheri H