Customer Reviews for BTA Self Storage
(Distribuidor de U-Haul del vecindario)

323 comentarios

21752 US Hwy 80   Wills Point, TX 75169

(903) 873-6880

Horarios de la ubicación

  • Lunes y martes:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Miércoles:
    9 a. m. - 5  p. m.
  • Jueves - sábado:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(903) 873-6880

21752 US Hwy 80
Wills Point, TX 75169

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes y martes:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Miércoles:
    9 a. m. - 5  p. m.
  • Jueves - sábado:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Domingo:
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isac G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

Simple and easy drop off

Tenny R. 
Clasificación:
5.0

Check in was simple and quick. The pick up location was very clean and organized. The lady was very nice.

Jenny M. 
Clasificación:
5.0

Although it did ride good it had check engine light on during the move as I was told about also driver side broken view mirror. I don't know why it had tape on the window but guess. It was repaired or what but had tape on it. I had to drive from Terrell to Will Point,Tx and that location was on the outside of Wills Point East of it to top it off.

Rudy C. 
Clasificación:
5.0

Easy drop off location.

Chris M. 
Clasificación:
5.0

I was totally satisfied with the representative and the location of this Uhaul facility. Thank you for being there for me.

Micheal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Manager was very helpful. Will definitely use their services again.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL GERALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle K. 
Clasificación:
5.0

The lady was super friendly and helpful. Was very knowledgeable and quick to assist with any needs I had.

Tommy B. 
Clasificación:
5.0

I have had my unit for around 7 years and there was never an issue and the staff was awesome and always courteous. I only relinquished my unit because I moved an hour away and there is storage available on my property.

SHANNON B.  |  Overall Experience 
Clasificación:
5.0

misty does a great job, thanks

Edward L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily R.  |  Overall Experience 
Clasificación:
2.0

The day I went to pick up the Uhaul, the locations was closed. The keys to the uhaul were in a box that needed a code to get them out. It took almost an hour on the phone to get access to the uhaul. Which started my day to move an hour later than planned. Seems like the process at uhaul needs some work.

Lauren R. 
Clasificación:
5.0

I moved out of the facility for 1 reason, cost. I moved in paying $40. I left paying $70 in about 2 years time. Don't know of many things that have doubled in costs in such a short time

Russell H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLI A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon J. 
Clasificación:
5.0

Would use again without a doubt

Eric D.  |  Overall Experience 
Clasificación:
5.0

Great place! Very clean and staff was always so nice! Would highly recommend!

Cody F.  |  Overall Experience 
Clasificación:
5.0

I was locked out of my unit for over a month because their lock jammed up, and secondly when your paying with a card and you change cards I told them not to charge one card and to remove that card and I was coming to give a new card, well I was on my way and they did it anyways. It just doesn't sit well with me I will never use this facility again nor recommend it to anyone...

HEATHER S.  |  Overall Experience 
Clasificación:
5.0

Had no issues in the 2 years I used this facility, staff was always kind and help and the facility was always secure. Thank y'all.

Shawn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

The storage worked out great!

Michael Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

I have had experiences with multiple storage facilities, and this is by far the best I have ever used!

DAWN W.  |  Overall Experience 
Clasificación:
5.0

Easy drop off , inspected the truck and printed me a hard copy of the receipt.

KATHY E. 
Clasificación:
5.0

Sales rep is always friendly and has a very positive attitude. ¡Gracias!

Miguel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
5.0

The service was great

Pamela S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bettie C. 
Clasificación:
5.0

Nice facility. Well kept. Secure. Clean.

Sarah W.  |  Overall Experience 
Clasificación:
3.0

I was told to pick up to 3 different locations before they finally decided on this one. The attendant pointed out a dent on the trailer. I asked her to please be sure to note it. She told me to go on my phone & report it. I told her NO & asked if that wasn't her job. Her reporting it would me logical. Me reporting it would look like I did it & then tried to report it. She finally said she would report it & placed a sticker on the dent..................I also got the attendant's LIFE STORY without asking. Chit chat is nice but it was definitely TOO MUCH INFORMATION!!

Lynda A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
1.0

El cliente no dejó un comentario.

maegen B. 
Clasificación:
1.0

1) CLEAN you vehicles! Change the oil, have air in tires & ready to rent. 2) Website describes what renter needs to do to check in, yet upon arrival, you have to wait on the attendant to do everything all over again!

Molly G. 
Clasificación:
4.0

Fast, friendly service. Vehicle was perfect.

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald H. 
Clasificación:
5.0

The lady there is always so helpful!! Every time I've used UHaul, I've used this location because she is just wonderful!!

William P. 
Clasificación:
1.0

It took us 3 hours to get our (reserved) equipment. Make sure you have the equipment on site and your computers are working so you can finish a contract!

Lerinda M. 
Clasificación:
4.0

I called yesterday morning, Friday, November 15th, to let you know I would NOT be using the storage facility. I am unable to move at this time. Gracias.

Melodi D. | Reservación
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy R. 
Clasificación:
3.0

This location was closed on the day I returned the rental. I followed the return instructions to the tee. When the location reopened today, my rental was not entered as “returned” in a timely fashion and I was charged an additional day unnecessarily. Having to call and sort out the details again was very frustrating just to be refunded what should not have been charged in the first place. Uhaul needs to revisit their process for renting vehicles to make them more streamlined and to stop trying to nickel and dime everyone to death. This was my second bad experience and I'm doubtful I will rent or recommend them to anyone in the future.

Keely C. 
Clasificación:
5.0

The customer service lady was one of the nicest people I have ever met she even helped me change location so I wouldn't have to drive 40 minutes to drop it off in 40 minutes back I do appreciate that thank you very much

Kemon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
3.0

Would have been easier if they were open on Sundays. When I scheduled the pickup for Sunday they mentioned the app/uhaul website, but they didn't say how many forms I'd have to complete online, so I had to stand out in the sun filling it out for a long time before getting the key.

Lauren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
5.0

Vicki and Pat are some of the best I have come across at U-Haul.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa W. 
Clasificación:
5.0

It was a very successful move and the equipment was excellent!

jay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan C. 
Clasificación:
4.0

Does not honor Uhaul free month offers, but did offer a special.

MICHAEL M. | Reservación
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
1.0

knowledge of computer system and contracts.

SCOTT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA W. 
Clasificación:
3.0

.

georgina p. | Reservación
Clasificación:
4.0

Thank you for helping to resolve the equipment issue when the other location failed to correct the order after leaving it out of the truck.

Jericho S. 
Clasificación:
5.0

Very friendly people will use them again if necessaryThank you Mr Gunwall

ANTHONY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kibby R. 
Clasificación:
5.0

It was a wonderful experience. Thank you storage bldg great service great and I love the staff.

Marie F. 
Clasificación:
4.0

The only complaint I have was that beetles invaded my unit and I was blamed by you saying I had roaches when I knew better. I swept up at least 5 pounds of dead beetles from my unit when I was done.

SUSANNE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan T. 
Clasificación:
4.0

Agent very helpful. Efficient.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie F. 
Clasificación:
5.0

everything was fine

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen F. 
Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ricardo M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
3.0

It was very confusing. The trucks were at one location and we had to search for the office up the road a bit. The building beside the trucks was empty. We were very confused! Realized when we got there that they were closed for the day, had to call another location to find out there should be a drop box, then had to search for it. I'm sure it would have been much easier had we got there before it closed (we took for granted same hours as pick up location), but it was rather confusing. Might benefit from more instruction signs.

Carolyn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann D. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
2.0

Been to this location twice after hours. The building is not completed. Have spoken to any personnel.

allen F. 
Clasificación:
5.0

Deliver the same service to everyone as you did to me, witch was absolute professional care, with a Happy Smile??.

harry D. 
Clasificación:
5.0

Mitzy was amazing. She was delightful. Helpful, efficient and patient. These are all great customer service characteristics. As consumers sometimes we get to be on the receiving end of these qualities but not to be compared to the caliber of service I received from Mitzy. Inside I was so extremely stressed over my move. She was very pleasant and even diffused some of my stress without even realizing it. I appreciate her very much.

krystal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather F. 
Clasificación:
4.0

El cliente no dejó un comentario.

darryl V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa Y. 
Clasificación:
5.0

Office was closed when I arrived at 12:15 sign said out to lunch so I was not able to speak to anyone but I am sure this is an excellent place.

John B. 
Clasificación:
5.0

Very professional and thorough

Kelli B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elaine H. 
Clasificación:
5.0

Great service and super professional & informative & friendly. Thank you The - Forsyth Family

lynn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerri W. 
Clasificación:
5.0

nothing different

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
5.0

Friendly and helpful customer service.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
3.0

They were undergoing expansion so the lot was not finished. I was able to drop the trailer but I had to leave the property, travel on the highway about 200 yards, u-turn into the parking lot to drop the trailer. The lady was very nice and helpful so it was not a bad experience.

GARRY GRACE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeanette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
2.0

Know your equipment in reference to customer's needs. Truck was too small for our needs. We asked for the second largest truck size and we got the 3rd largest size truck. We had to do our own inspection of the vehicle and took picture of unmarked damage area. May have been overcharged. Could not find out the difference in prices of the 2 vehicles.

VALEY A. 
Clasificación:
3.0

storage facility was clean and easy to get to

Privacy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher B. 
Clasificación:
5.0

Mitzi helped us with this rental and we very much appreciated her time and courtesy!! We will definitely use them again!!

Dolores S. 
Clasificación:
3.0

Offer a military discount, as an active duty soldier, i was very disappointed that uhaul does not support our military by giving a discount.

Thomas C. 
Clasificación:
4.0

Very good lady to work with.

Privacy R.  |  First Impressions 
Clasificación:
4.0

A lot of paperwork for renting a storage unit. This was my only complaint.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Service was friendly

Privacy R.  |  First Impressions 
Clasificación:
5.0

I met with Sherri to get my unit and she was the nicest, most helpful person I had met with in awhile.

DAWNLYN T.  |  First Impressions 
Clasificación:
5.0

We were actually able to move in early. BTA was very accommodating with us. We really appreciate it.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Kim employee was EXCELLENT to work with. We were very impressed with the facility as well.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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