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JAMES M
Customer Reviews for BTA Self Storage Forney
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The rental was not clean and covered in dog hair which caused my sinuses to flare up. I ended up having to stop to buy Zyrtec to get through my trip. The vehicle also needed an alignment really bad. Other than that I was able to get my job done!
CHIQUITA HThere was some delay with the texting system, but the service and equipment were excellent.
BERTRAM CAll is well. I have no suggestions.
TAMEKA WI did self return so there is not a lot I can said.
Ismael LNothing to improve at this time
PATRICK MFrom beginning to end the experience was terrible. They pushed me in hour out from my scheduled time 8am. This made my family members late for work or their other events due to them helping me move.
DAKEIDRICK QEasy to work with. Very accommodating.
JOHN MGreat Team!
JOHN MI didn't know that it's a possibility that they might not have the size truck you need for the day you reserve for so have another day as a back plan just incase which was a big inconvenience for me
shukriyyah wGreat experience. Truck was very clean and nearly new ( only 5,000 miles). Rode great and even got nearly 8 miles/gallon with ~15k pounds on board.
TIMOTHY FOne thing you all can do is lower those gas prices, 4 dollars and something for gas is a bit much, when gas was $2.63 a gallon
PERRY WThe staff was extremely helpful and very understanding with my situation, I felt blessed with this drop off location..good people
TABITHA BFirst time using this UHaul location. Staff was friendly, prompt and courteous. I was in and out quickly with the 6x12 enclosed trailer rental.I would most definitely use their services again.
VINCENT HGracias
TEWODROS EThe truck stunk, was dirty and someone had previously tried to break in or something so the was a small opening in door jam and it was so loud. Plus the AC only worked part of the time
ASHLEY TEverything was great! Thank you!
Sally VGot a text 10 minutes from pick up an was told original pick up location didn't have a trailer. Had to reroute in Dallas traffic in unfamiliar city. Bad logistics. Both locations pick up an drop off were outstanding. Paying tolls has proven challenging. Previous rental I double paid the same amount. Toll payment should not be so difficult.
DAVID CSo far I have no complaints and I rented from them 3 times in 2 weeks!
SYMONIA SRep was helpful and provided a full explanation. Provided a drop off extension, though we ended up returning early. To be clear, previous negative review was not on Richardson location. The woman who answered the phone when I called is responsible for such poor service.
Kamalani MThank you, we were very satisfied with the truck and the equipment. I would recommend to any and all my friends and family.
JERRILYND GI set everything up earlier in the week so when it was time to pick up the truck it was a breeze.
JEREMY EFast and affordable!!!
EDWIN CCalled U-Haul about this facility and if it was open on Thanksgiving day for drop off. Was told yes, but they were closed. Phone would not work as site required, so I took a picture and left. Did get confirmation the next day of receipt.
TEDDY SThe attendant, Andrew at the desk mumbled all of his words he wore dark sunglasses the whole time and the utility dolly that I had reserved was not available. He barely even got up from the desk the whole time and was not very friendly.
Angelina PNuttin, absolutely nuttin' !!
WILLIAM FNo body told me when to return the keys on after hours. I walked around for more than 20 min to finally found a small box in the dark close to the storage gate. People should be advised where to drop keys in case the office is closed every time they rent to your location
YANNICK GThis was crazy expensive. We paid over $600 for a cargo van for three days. We check-in process was confusing. We had to check in after hours (although no one warned us the location was closed on Sundays) and got a $20 for it? Why??? And we locked the key in the van. Admittedly a mistake, but we were charged a $150 fee. You're telling me the location doesn't have a spare key? I don't believe it. I would not rent a uhaul cargo van again from any location. The price is too high.
CAITLIN MWant be renting U-Haul’s from this location no more full n
BREANAN MAfter hour drop off
EMMANUEL ROffice was closed
MARINA TShould treat customers with respect
KEERTHI RI will be renting from here again.
RICKY TGreat service as is!
LEE BThe stuff was excellent very helpful and respectful will do business again
Stephen RThe lady that waited on me she was fast friendly and I appreciate all her service.
FELICIA WWhen i came in to make the reservation, I was told by the man at the store that it was 99 cents a mile. The morning I came in to pick up the truck, the older lady confirmed to me again that it was 99 cents a mile. When I returned the truck the same day, I met a younger lady there. She took the keys from me and told me my receipt would be emailed to me. When I received it, I noticed I was charged $1.19 a mile. When I called to ask why, the same younger lady told me to take my frustrations to U-Haul directly as they were a 3rd party agent. She flat out told me "I am not in the mood to argue today, take your frustrations to U-Haul." That is very rude and dismissive to a paying customer. I definitely will not be returning and take my business somewhere else. Myself and everyone I know.
AGUESE IThis location is about 4 miles outside the city limits Of Forney. When you decide how many miles to say you were gonna be using I didn't realize it was gonna take 5 miles to get to my first location. So I was charged for two extra miles which I did not believe is fair. I have not received the $13 credit for gas. And I did put gas back in the truck. I truly think this location should credit at least 3 miles back-and-forth.
PATRICIA MAfter hours pick up was super easy!
Rick HWill never rent from you again … your mileage is off !!!
STEVEN TGreat Customer Service!
Kenneth WBest place and people to rent from
CURTIS CStaff is very friendly and efficient. Truck was clean and everything worked perfectly. Definitely recommend
ALAIN TThe one thing I’m confused about is I drove the truck exactly 13 miles but was charged $25 for a fuel charge?
Chase MMy issues weren't with equipment, but my total was not same as my quote. It took 2 phone calls to get everything straight tho it shouldn't have taken any
BRIAN PThis was a great location. Was sent here after waiting an hour at a previous location that was closed and not helpful. The staff at this location were very helpful and kind.
Tamber GShe provided the help I needed when dropping the trailer. I will recommend anyday anytime
FAREL OWas charged $20 for returning after hours and another $20 for cleaning. Truck wasn't clean when I picked up and I was told as long as I returned before 10am it was same price never told it would be another $20 to return after hours . Feel as though I was not only charged unfairly for addtl expenses but was taken advantage of because I ordered the truck close to my home and ended up being rerouted to far forney - more mileage charges . The truck smelled like burning rubber and brakes needed new pads - squealing . The moving help "lees movers " that I got thru the U-Haul rental was the best part of the entire experience.
Deborah BForney Texas you rock.
MISTY MVery nice facility - friendly staff. Dropping off was fast and easy.
JOYCE FEvery person I dealt with was very polite and helpful.
LEONARD SMy storage unit wasn't cleaned out, as I was told it would be before I brought my belongings back the same day, it was full of bugs. I can't access my account online because it's still showing a canceled reservation. I'm over the entire experience with this place. If it wasn't 100+ degrees I would unpack my unit and move somewhere else.
PORTIA M | Reservation