Comentarios del cliente para BSB Equipment Rentals
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de BSB Equipment Rentals
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Robert S. en
No improvement needed
Denise E. en
Where I rented it from were amazing people an very helpful!! They are not to blame it is uhaul!!! Would never use this company again!!
Tiffany M. en
I admit I was late dropping the truck off but I called to tell them I wasn't going to make the drop off time. I got a call back from a rude man telling me I was going to get charged more, which is completely understandable and expected but he then told me They would have people out looking for the truck and they'd tow it if they found us. It was like I was a criminal, I called and told them I would be late. I have crippling anxiety and he made a terrible situation worse for me. I had a terrible anxiety attack while trying to move my things as quickly as I could, worrying someone was going to stop me and take the truck with my things, which would of course first me much more money.
GARY B. en
lower the cost per mile. 99cents is way to high
David D. en
No improvement needed, Amazing customer service was provided! Thank you :)
Frank P. en
Took forever to get checked out ... 15 to 20 min? Even thou i had a reservation. Facility dirty and uninviting
Jennifer F. en
Tires are bald, very unsafe in NY winter/ ice conditions. Got stuck/ no traction on smooth surface due to bald tires tires. Wasted 2 hours of valuable Move time to get truck traction
David B. en
?---
Roger H. en
Self driving vehicle
Nader G. en
Very friendly and nice people at this location
Raysean H. en
Great customer service, I wouldn't mind skipping a few closer locations in order to do business again.
Donna M. en
This location was ok, but I will never rent from U Haul again. I was confirmed for a U Haul for June 30th at 7 am, and on June 29th the Irondiquoit NY location called me and said that I couldn’t have my U Haul until 2:30 on June 30th. I had movers coming on the 30th at 8 am. She didn’t care and said she couldn’t help me. I had to drive to the above location which was 45 minutes from my home.
Douglas H. en
Listening better. Between my daughter and I we told the lady that we would be returning the transporter on Monday bc we wouldn’t complete our trip within 24hrs. On the ride back from our pick up U-Haul was calling us asking where our rental was and informed us our contract was only set for 24hrs.
ruth g. en
I had to travel over 40 miles to get it. The local places were booked
David H. en
Very friendly people. I felt very at ease with them. They were professional and kind. Much appreciated!
Amanda L. en
We needed just a cargo van and ended up signing up for a 10 ft truck because there were no vans available at the location, then they shifted us to a 15 ft van "at no extra charge" but really, paying for the gas for something that much larger than we needed IS an extra charge.
Conor M. en
Dirty. Unprofessional.Poor customer service. Kept answering phones when we were picking up truck and while I was on the phone w. her. Never gave a receipt or other documents/info. I have no idea how much they charged credit card.
sean b. en
the truck was clean the staff was nice but the truck got stuck on a hill parellel parked behind another vehicle sluggish shifting would stick in gear and refuse to shift up terrible experience next time im renting elsewhere at least by uhaul standards bsb equipment is one of the few places i rent equipment and uhaul is tarnishing their buisness
peter c. en
Very friendly and helpful! Thanks.
Shaun M. en
The owners were awesome!! Helped load my car on the carrier. Very patient with my inexperience. Highly recommend.