Tammy H.
I have used them before and I will use them again.
Comentarios de los clientes para BSB Equipment Rentals
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de BSB Equipment Rentals
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Frank D.
No one at facility. But it was Christmas eve. Could not just drop off truck and put key in drop box, because the truck key would not fit through the slot in the drop box. The easiest part of this trip was driving 954 miles at a rate of 11 mpg. Unfortunately I will have to do this again soon.
deborah C.
Nothing everything was great going up north and returning to florida thanks will use again.
Steven M.
the location was very convenient and the people were great. The location was a little messy though.
barb D.
The couple that I worked with were so nice and helpful and very accommodating.
Scott S.
Clearance lights did not work when I received the trailer
Robert B.
Service was fine. The attendant was courteous. The facility was very messy and cluttered.
Matt G.
be honest about the gas amount. there was closer to a 1/4 tank of gas than 3/8 (approx 5/16 full when i got it, which is exactly where i left it), this error cost me $10 by the drop off location.
James G.
No issues. Equiptment did the job.
Raymond Y.
Very friendly
David P.
Thank you Sue
Shirley G.
Nothing
Mandy P.
They were very helpful and answered every question I had with patience. They took the time to explain how everything worked and were very kind.
Amanda M.
Very pleased with your service and plan to move more furniture in the summer. Thanks. I was particularly impressed with the young lady who made the delivery to our house in AZ.
Mike M.
All went great and easy! Thank you!
Robert S.
No improvement needed
Denise E.
Where I rented it from were amazing people an very helpful!! They are not to blame it is uhaul!!! Would never use this company again!!
Tiffany M.
I admit I was late dropping the truck off but I called to tell them I wasn't going to make the drop off time. I got a call back from a rude man telling me I was going to get charged more, which is completely understandable and expected but he then told me They would have people out looking for the truck and they'd tow it if they found us. It was like I was a criminal, I called and told them I would be late. I have crippling anxiety and he made a terrible situation worse for me. I had a terrible anxiety attack while trying to move my things as quickly as I could, worrying someone was going to stop me and take the truck with my things, which would of course first me much more money.
GARY B.
lower the cost per mile. 99cents is way to high
David D.
No improvement needed, Amazing customer service was provided! Thank you :)
Frank P.
Took forever to get checked out ... 15 to 20 min? Even thou i had a reservation. Facility dirty and uninviting
Jennifer F.
Tires are bald, very unsafe in NY winter/ ice conditions. Got stuck/ no traction on smooth surface due to bald tires tires. Wasted 2 hours of valuable Move time to get truck traction
David B.
?---
Roger H.
Self driving vehicle
Nader G.
Very friendly and nice people at this location
Raysean H.
Great customer service, I wouldn't mind skipping a few closer locations in order to do business again.
Donna M.
This location was ok, but I will never rent from U Haul again. I was confirmed for a U Haul for June 30th at 7 am, and on June 29th the Irondiquoit NY location called me and said that I couldn't have my U Haul until 2:30 on June 30th. I had movers coming on the 30th at 8 am. She didn't care and said she couldn't help me. I had to drive to the above location which was 45 minutes from my home.
Douglas H.
Listening better. Between my daughter and I we told the lady that we would be returning the transporter on Monday bc we wouldn't complete our trip within 24hrs. On the ride back from our pick up U-Haul was calling us asking where our rental was and informed us our contract was only set for 24hrs.
ruth G.
I had to travel over 40 miles to get it. The local places were booked
David H.
Very friendly people. I felt very at ease with them. They were professional and kind. Much appreciated!
Amanda L.
We needed just a cargo van and ended up signing up for a 10 ft truck because there were no vans available at the location, then they shifted us to a 15 ft van "at no extra charge" but really, paying for the gas for something that much larger than we needed IS an extra charge.
Conor M.
Dirty. Unprofessional.Poor customer service. Kept answering phones when we were picking up truck and while I was on the phone w. her. Never gave a receipt or other documents/info. I have no idea how much they charged credit card.
sean B.
the truck was clean the staff was nice but the truck got stuck on a hill parellel parked behind another vehicle sluggish shifting would stick in gear and refuse to shift up terrible experience next time im renting elsewhere at least by uhaul standards bsb equipment is one of the few places i rent equipment and uhaul is tarnishing their buisness
peter C.
Very friendly and helpful! Thanks.
Shaun M.
The owners were awesome!! Helped load my car on the carrier. Very patient with my inexperience. Highly recommend.
Steven B.
Both locations had issues with the computer. It took time to get the necessary paperwork completed.
Jose F.
Drop off to near location
Gordon L.
great owner & great customer service.
Mark M.
The Managers there are awesome! very helpful
anthony D.
I will keep using BSB rentals even though I have moved farther away these people are awesome!
Stephen D.
Excellent
Ed F.
Several individuals assisting . A pleasure
Tina B.
Very friendly and knowledgeable customer service. Explained everything to my satisfaction and the whole process was great from start to finish.
Thomas C.
Arrange for the trailer to be closer to the requested pickup location. BSB Equipment rentals did a great job for me!
tom H.
This was a good experience in all aspects. The owners of the operation were very helpful. Phelps NY is a small town and this surpassed my expectations. There as well as at turn in at the Belmont location in Worcester MA. Good experience at both ends of this one way rental.
David L.
Excellent experience and would recommend to friends for future rentals.
Julie M.
The check out process was very slow as the woman there did not type very well and it was all computerized. When I arrived she was in the middle of typing something else and asked me to wait. Again....she typed with one finger!
ERIN M.
Everything was great! Thank you!
mary K.
Helpful owner...hooked up the trailer safely and carefully. Thank you.
Bradford A.
Nothing - these folks are kind and helpful - I would rent from them anytime
NICOLE M V.
The call center should have called to let us know where the truck rental would take place. There was no call or email from Uhaul. I had to call Friday, the day before to find out location. They also added over 30 miles to our total miles. Not very happy with the overall experience. When we buy a house, we will have to seriously consider using Uhaul again.
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