Customer Reviews for Bryans Small Engine Repair
(U-Haul Neighborhood Dealer)

95 reviews

110 E 3rd St   Holden, MO 64040

(816) 735-9118

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(816) 735-9118

110 E 3rd St
Holden, MO 64040

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No one on duty had to call and say we dropped off

Joe petitt 
Rating:
5.0

Can't thank him enough for his service! I thought the trailer I rented would be big enough to move my stuff but once I seen the trailer in person I was so wrong but he got me in the one I needed. Very helpful, quick, professional and generous! Would definitely recommend this location to anyone!

Laci Higbee 
Rating:
4.0

The equipment was fully operational, the tow dolly worked well and the U-Haul video tips for towing a “low front end” vehicle saved me from doing any damage to our vintage V-Dub! Thanks U-Haul!!

Ken Gallagher 
Rating:
5.0

Customer did not leave a comment.

Whitney Brown 
Rating:
5.0

Customer did not leave a comment.

Amanda Fitzpatrick 
Rating:
3.0

Customer did not leave a comment.

Philip Grauel 
Rating:
4.0

Customer did not leave a comment.

Samantha Ferrari 
Rating:
5.0

Customer did not leave a comment.

Daniel Karo 
Rating:
5.0

Great service. Thank you!

Damian McIntosh 
Rating:
5.0

Nothing

Michael Parrish 
Rating:
3.0

Bryan is really friendly and helpful.

Buddy West 
Rating:
5.0

Customer did not leave a comment.

Seth Carlton 
Rating:
5.0

I have rented a truck three times in the past year and this is my second time renting at Bryan’s Small Engine. Highly Recommend!!

Tim Draper 
Rating:
4.0

Customer did not leave a comment.

Curtis Blackaby 
Rating:
5.0

Awesome experience! We have used them several times and always get excellent service. I will never go anywhere else! 5 stars all the way!!

Karl Adkison 
Rating:
5.0

Customer did not leave a comment.

Dianna Goudreau 
Rating:
5.0

Super nice friendly owner and employees always willing to go out of their way to help you. He wants to make sure you always leave with a smile.

NICOLA CUNDIFF 
Rating:
5.0

Customer did not leave a comment.

Richard Lamb 
Rating:
5.0

Bryan was very accommodating and went above and beyond to take care of me. He came highly recommended and I can see why. I will use this location over and over in the future and continue to recommend to all of my friends and family!

CHRISTINE SHELDON 
Rating:
5.0

Customer did not leave a comment.

james howe 
Rating:
5.0

Customer did not leave a comment.

Lynette Lindgren 
Rating:
3.0

The distance from my residents to the loser place for pick up , left minimal mileage to drop off point! 3 miles to be exact

Andrew Carrell 
Rating:
5.0

Thank you!

Fred l Smith Jr 
Rating:
5.0

Customer did not leave a comment.

Donna VanLanker 
Rating:
5.0

Rented a 6x12 enclosed because of rain, it leaked horribly, alot of my stuff got wet

ANTHONY RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Terry Ernesti 
Rating:
5.0

Very good

Katie Weeks 
Rating:
3.0

My order was messed up in the system. I was supposed to pick my truck up in Warrensburg but had to drive 25 minutes each way to Holden to pick up and drop off the truck. Still got charged over $100 despite the $50 discount given.

Phil Hull 
Rating:
3.0

Your locations in holden charged me twice

Nicole Ross 
Rating:
4.0

Customer did not leave a comment.

Don Bush 
Rating:
2.0

Customer did not leave a comment.

chris coston 
Rating:
5.0

It was a great experience. He was very helpful and patient.

Christina Pfeiffer 
Rating:
5.0

Customer did not leave a comment.

damian lehman 
Rating:
5.0

Customer did not leave a comment.

William Edwards 
Rating:
5.0

Friendly, knowledgeable rental agent. Excellent, quick service.

Jim Hynden 
Rating:
5.0

Customer did not leave a comment.

Ryan Newton 
Rating:
5.0

The folks were friendly and very helpful. The truck was very clean I would use them again.

Bobby Wolfe 
Rating:
5.0

He let me know what to do and very helpful

David Bond 
Rating:
3.0

Customer did not leave a comment.

Gerry Harley 
Rating:
5.0

Customer did not leave a comment.

Bob Dean 
Rating:
5.0

Have dollies in the trucks would be a lot easier for the moving . Thank you

Barb Malyuk 
Rating:
5.0

Customer did not leave a comment.

CRAIG DORR 
Rating:
5.0

Customer did not leave a comment.

Mark Henning 
Rating:
5.0

Not exactly what I needed. Equipment was very clean was easy to get in and out.

Paula Holmes 
Rating:
4.0

Customer did not leave a comment.

MESHELLE BROWN 
Rating:
3.0

Be available to lend our trucks

Josh Werline 
Rating:
4.0

Customer did not leave a comment.

Rosann David 
Rating:
5.0

Customer did not leave a comment.

DARRELL MARTIN 
Rating:
4.0

Customer did not leave a comment.

David Mosby 
Rating:
5.0

Customer did not leave a comment.

NEAL NIENDICK 
Rating:
5.0

Customer did not leave a comment.

JAY STANLEY 
Rating:
3.0

Truck had dead battery he did jump start for me said it should charge, they had to sweep out truck before I took it

Phillip Wagner 
Rating:
3.0

I think its ridiculous to have to either check in and take a bunch of pics or have to pay $20 to have Uhaul do it. Isn't that what I pay the rental fee and mileage. I feel like I was in the self checkout lane at Wal-Mart...what happened to personal service?

Carolyn Rogers 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SANDERS 
Rating:
5.0

Great experience overall. Bryan was friendly and super helpful. I would rent again here any time.

Thomas Monroe 
Rating:
4.0

Super great customer service. Bryan was super nice and business like . Would highly recommend to others !

DONALD WATSON 
Rating:
3.0

Customer did not leave a comment.

PETER WEISS 
Rating:
1.0

Customer did not leave a comment.

Kelly witt 
Rating:
5.0

Bryan is great. Very helpful. friendly and welcoming

Thomas Monroe 
Rating:
5.0

Customer did not leave a comment.

Audra Royston 
Rating:
3.0

Location had a known issue with mobile pickup and drop off, making it a big hassle to get the vehicle in a timely fashion. I am unlikely to use U-Haul again because of this, especially since I could not get ahold of customer service to assist with the issue. The location manager is aware of the issue so perhaps a resolution for the issue can be achieved to prevent future customers from canceling reservations and seeking another rental option.

Austin ODonnell 
Rating:
5.0

I cant make a suggestion because it was extremely great service.

Rebecca Langston 
Rating:
4.0

Customer did not leave a comment.

Brian May 
Rating:
1.0

This place is filthy and the gas fumes are horrible in there. I think they 'tried' to help, but in the long run, did not help. I was very nice and tried hard to smile and get along, but when I would leave, I would nearly be in tears. Really, this was a horrible experience overall. I had to switch trucks twice. The second time my husband and I couldn't not get the trailer to hook up to our hitch, which the guy told us it was universal and would fit. We called him after hours because we had to leave early in the morning, and he was fishing and would not help us at all to get a different hitch. So my husband had to buy a new hitch and wrenches it took to switch it out. Then the trailer fit. The guy at Bryon's small engine repair did not offer a refund for our purchases. In the beginning, he did not even look at our truck and hitch to make sure it would all fit. I was terribly disappointed! This was the Worse 1st and last experience I will ever have with U-haul. I had to call the 800 number multiple times. Each time I was on hold no shorter than 40 minutes. One time I was on hold well over an hour. Not user friendly. One guy I talked to wasn't even a technician or whatever, helper. He was an office guy. He got me even in deeper despair. I hope all of this was recorded and you listen to all my calls. I'm sorry to say, I will never use U-haul ever again. Tlg6

Toni Gilmore 
Rating:
5.0

Couldn't have been better! Thanks!

DONALD SLONE 
Rating:
1.0

total poor service, will not use or recommend this service to anyone.

Kathleen McKeone 
Rating:
4.0

Steering alignment was off to the right and felt like it may need a repair in the steering system, felt loose like worn out parts

Travis Tranbarger 
Rating:
5.0

Customer did not leave a comment.

RICHARD MISHLER 
Rating:
5.0

Customer did not leave a comment.

James Settle 
Rating:
3.0

Customer did not leave a comment.

ROGER WARD 
Rating:
5.0

I had the pleasure of meeting a father - son teaming up to make sure all my needs were met,

Tammy Whitehurst 
Rating:
4.0

No improvements needed

DESTREY FOSTER 
Rating:
5.0

The paperwork portion could of went smoother.

Jeremy Stout 
Rating:
3.0

I am not happy at all. I had to drive from Marshall to the location above to get a truck due to the fact my reservation with Teels Auto Body Shop a employee rented my 26' truck out so therefore I am asking for a reimbursement for the mileage, gas and time we had to do in order to move from Marshall MO to Richmond MO. I should never been charged the kind of charges you did to me.

kathy berning 
Rating:
4.0

Ju

Sheryl Buskirk 
Rating:
5.0

Customer did not leave a comment.

Markley Henning 
Rating:
5.0

Customer did not leave a comment.

Rebecca Martin 
Rating:
5.0

Customer did not leave a comment.

carla murray 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Finnie 
Rating:
5.0

Perfect!

Murray Michael 
Rating:
5.0

Perfect rental experience! Highly recommend that anyone within 50 miles consider using Bryan's Small Engine Repair for all your U-Haul rental needs! Can't find more helpful , friendly people. A+

Jim Hynden 
Rating:
5.0

Bryan is friendly and helpful--couldn't ask for better service!!

Dorothy Adams 
Rating:
5.0

Customer did not leave a comment.

Robert Mathews 
Rating:
5.0

Bryan was helpful and professional. Helped me solve a problem with my trailer wiring, got everything hooked up in just a few minutes. A really great experience and I'd use his shop again any time.

Richard Carlson 
Rating:
5.0

Customer did not leave a comment.

Keith Davidson 
Rating:
5.0

Very friendly, prompt, and courteous.

brenda clark 
Rating:
5.0

After calling in 3 times to the Uhaul Rental, thinking I had one rented, then finding out I had no confirmation and no one could answer me as to why, I gave up and walked into this rental store. SO happy with the service here, I had my Uhaul rented in 15 minutes!! Easy check in and drop off. If you live in Johnson County this is the place!!

Linda Heck 
Rating:
5.0

Customer did not leave a comment.

Jeff Goetzinger 
Rating:
5.0

Customer did not leave a comment.

Kelly Anderson 
Rating:
5.0

Everything went smooth. Very helpful and friendly service.

Luke Grauel 
Rating:
3.0

Customer did not leave a comment.

matthew rockhold 
Rating:
5.0

Very quick and very helpful

Christina Wendleton 
Rating:
5.0

Customer did not leave a comment.

muhammad-adil naseer 
Rating:
3.0

They had no idea how to process a return for the cash deposit and now I m supposed to be getting a check in 2 weeks, they were very friendly though

muhammad-adil naseer 
Rating:
3.0

It was a good experience. Bryan and his wife are new at this and are in the process of learning. They were very friendly and helpful. I would definitely recommend them and will ise them again if needed.

Sherry Dean 
No reviews have been submitted for this location.

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