Customer Reviews for Bruce Tire
(U-Haul Neighborhood Dealer)

129 reviews

1508 E Main St   Unionville, MO 63565
(One block east of the square on Hwy 136)

(660) 947-3502

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(660) 947-3502

1508 E Main St
Unionville, MO 63565
(One block east of the square on Hwy 136)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ann Morvant 
Rating:
4.0

When reserving a truck, please have it available at the location it is requested, not 50 miles away! This is not the stores fault, it is a scheduling issue!!! The store we picked up the smaller truck and trailer was excellent and was also disappointed that the truck we ordered wasn't available for us.

Lisa Messman 
Rating:
4.0

Customer did not leave a comment.

Tyson Maring 
Rating:
3.0

It’s unionville missouri.. like mayberry rfd

CHRISTOPHER SMITH 
Rating:
5.0

Was excellent.

Ronald webber 
Rating:
4.0

Customer did not leave a comment.

Johnny Womboldt 
Rating:
1.0

1 hour prior to pickup I was notified my location did not have my truck, leaving me no choice to drive 80 Miles return trip and I was charged for those miles, (originally estimated 2 Miles) and I reluctantly drove a 26 foot truck, (not what I ordered) but again it was moving day so I had no choice but to take what was available last minute. Not a good experience at all! Apparently CAT order was put in but I was charged mileage regardless!! My original pickup location is located across the street from my new residence in Senior Housing. In conclusion this was not a good solution for a Senior Citizen and a regular UHAUL customer!

CARLA ARCENEAUX 
Rating:
5.0

Customer did not leave a comment.

DANIEL FINTEL 
Rating:
1.0

The guy was rude and not helpful.we called the adel ia location where we got.the truck amd he tried to help and was nice.

Jeanie Kelley 
Rating:
4.0

Customer did not leave a comment.

Pamela Hayes 
Rating:
1.0

Went to drop off trailer- -Went into the smoke filled office and a lady yelled she would be right there. I stated I was bringing a trailer back for drop off. She said to do it online or the app. wasn't helpful at all. I went back outside to start foiling on the Phone, to turn on location for uhaul website, take pictures of the trailer, unhook where I assume was an okay place? After 20 min of trying to check out on the phone and nearly no phone internet reception(its Missouri) it got done. Could have been so much simpler. Wont be using Uhaul again.

joel Keeney 
Rating:
3.0

Customer did not leave a comment.

Russ Melanson 
Rating:
3.0

Customer did not leave a comment.

Carol Miller 
Rating:
3.0

Dropped off on a Sunday, no one around. Had to park in the street, the lot was full. Labor from Crosby Movers at destination were fantastic...highly recommend them.

Rick Floyd 
Rating:
4.0

Customer did not leave a comment.

Sam Wolver 
Rating:
5.0

Small tire shop with friendly and helpful staff that got right to work taking care of our Uhaul needs. Highly recommend.

Lori hoad 
Rating:
3.0

Customer did not leave a comment.

Mark Reinth 
Rating:
3.0

Customer did not leave a comment.

Lori Spurgeon 
Rating:
3.0

Customer did not leave a comment.

kevin knott 
Rating:
5.0

Customer did not leave a comment.

Tina Henshaw 
Rating:
2.0

The lady in charge wasn’t there when we had our appointment to pick up. We had two guys there do their best to help us and after a half hour we were able to talk to someone on the phone to help get things going but you shouldn’t have someone in charge that isn’t willing to show up when you set appointments.

Angela Delgado 
Rating:
2.0

U-Haul needs to be more blunt with customers about possible last minute changes for rentals of vehicles. And in the event of major last minute changes, such as their reservation not being available day of.... U-Haul should compensate customers better.

Kerry Riley 
Rating:
4.0

Customer did not leave a comment.

Rodney Dell 
Rating:
5.0

Customer did not leave a comment.

RANDAL OLMSTEAD 
Rating:
3.0

Pick up was supposed to be in Kirksville. Picking up in Unionville added 1.5 hours to a very busy day.

Kevin Halpin 
Rating:
3.0

Customer did not leave a comment.

TERRY SIVETTS 
Rating:
5.0

Customer did not leave a comment.

lorrie bartness 
Rating:
3.0

Customer did not leave a comment.

Margaret Denton 
Rating:
5.0

The location and customer service was great. The truck is a different story.

Nicholas Siverling 
Rating:
2.0

Facilities closed Saturday and Sunday with full visible lot. I had to return Monday after finally get phone answered at 11 am. I had to drop off trailer at rear in the automotive repair empty lot next door. No help disconnecting or placing off road on dirt

Gerhard Spillmann 
Rating:
5.0

Very easy to find. 1st time U-Haul customer process was very easy. All details were explained and easy to follow.

Debbie Stubban 
Rating:
4.0

They were very helpful.

Francis Shekleton 
Rating:
4.0

Everything was very suitable for a smaller franchise.

Michael Trier 
Rating:
5.0

Customer did not leave a comment.

Alex Oberreuter 
Rating:
3.0

The inside of the cab smelled like a barn!

Cindy Cochran 
Rating:
3.0

Have the agent present at the scheduled time.

MICHAEL TRIER 
Rating:
5.0

Very easy to work with

RODNEY CRAFT 
Rating:
4.0

Customer did not leave a comment.

MITCHELL KNOX 
Rating:
2.0

charged incorrect amount, hard to return.

MARY MCWHORTER 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE MILLER 
Rating:
5.0

Did 24/7 drop off

JODEEN MAXON 
Rating:
5.0

Did early drop off while closed .then checked in before drop off time

JODEEN MAXON 
Rating:
5.0

The only thing I noticed wrong was the drivers side windshield wiper blade was missing.

ROGER ROOF 
Rating:
5.0

Customer did not leave a comment.

Danelle Long 
Rating:
2.0

The people were friendly but I was charged for extra gas when I filled it up to the amount it was at when I picked it up. The only place to park was on an incline. I feel that was why they thought I did not put enough gas in it. I was charged for two extra days when I returned it back before my contract stated it was to be back. I was also charged for additional insurance when I bought insurance already when I picked up the truck. Bailey, at the pick up U-Haul facility fixed it all. I had called the drop off location first, but they did not help me at all. I was directed to take it up with the National Office. Thanks to Bailey, I was helped.

Billie Jo Scobee 
Rating:
5.0

Customer did not leave a comment.

WESLEY BLANCHARD 
Rating:
5.0

Customer did not leave a comment.

Greg Stoermer 
Rating:
5.0

Customer did not leave a comment.

mike quigley 
Rating:
5.0

Customer did not leave a comment.

Jacob Mulvaney 
Rating:
5.0

Customer did not leave a comment.

matthew garber 
Rating:
5.0

I've never met Bruce from Bruce's Tire I've always dropped off after hours. I dropped off there twice, if the front is full there is parking in the rear it's a nice size lot! cell phone service is really iffy at this location.

Chad Varner 
Rating:
1.0

There was trash and the previous customers paperwork still in the truck. Plus your online reservation system could not get me a truck close to my desired rental location and your company was not willing to bring truck closer to me. I had to drive 45mins one way out of my way to pick up the truck and another 45 mins back to the location where I should have been able to pick the truck up in there first place. So it cost me an extra 90 mins of my time and 90 extra miles on my personal vehicle and gas. This was my 3 time reverting from Uhaul in the last year and may be my last. It was a terrible experience and a terrible way to conduct your business.

Richard Rupp 
Rating:
3.0

Customer did not leave a comment.

Brian Christensen 
Rating:
5.0

Customer did not leave a comment.

RON KINZLER 
Rating:
4.0

Customer did not leave a comment.

Michelle Hicks 
Rating:
2.0

We checked in after hours. Again my complaint is against Uhaul, not the location. We had to check in online and when we did it showed that we had no current or previous rentals !! We left the truck there and dropped the key in the drop box, but it was unsettling to leave an expensive piece of equipment without any confirmation of uhaul receiving the truck.

JOSEPH DOWDY 
Rating:
5.0

Customer did not leave a comment.

John Wheeler 
Rating:
5.0

Customer did not leave a comment.

Verl Hollon 
Rating:
1.0

What a dump to drop a truck off. We went by it 2 times because it is joined with a closed garage old station maybe and passed it. Poor signage for this location. The after hours was an absolute joke! We were on the phone for over an hour trying to get someone to help us figure out how to do what the instructions said. Poor internet reception there and had issues till the last person we got hooked up with asked us if we had the U-haul app downloaded. REALLY!!! 7 reps for this company and the last one tells us about the app! Your time may not mean nothing to you but we wasted over an hour having to deal with your poor "after hours return" oh & we had it for 2 days but returned it early because we we done using it.

Cindy Herman 
Rating:
3.0

Have everything ready for pickup and vehicle on site to pick up-not an unattended site down the road 3 blocks. U-Haul site was noot really functional. Had problems even though everything was reserved ahead of time.

Kimberly Utz 
Rating:
1.0

Have the correct trailer and someone who knows what they're doing! Don't go to Bruce's Tire in Unionville, Mo!

Markus Young 
Rating:
3.0

This location didn’t offer to decline insurance they just billed me I called your 800 number and informed them you are supposed to credit me

LARRY Roof 
Rating:
1.0

I spent 45 minutes trying to get my rental. I had already completed the rental on line. Their printer didn’t work and my contract was not ledgable at all. Very bad experience. I will Never use again

Dave McCumber 
Rating:
1.0

They didn't have a clue about what they were doing there. I had to hook up and check out the trailer myself since they didn't even come outside at all. More training is in order.

Bryan Smith 
Rating:
5.0

Customer did not leave a comment.

Thomas Pellowski 
Rating:
5.0

Customer did not leave a comment.

Thomas Pellowski 
Rating:
5.0

Customer did not leave a comment.

Bryan Smith 
Rating:
5.0

Customer did not leave a comment.

Dale Stearns 
Rating:
5.0

Clear the drive with a plow. Put the trailer hitch on a block, so they don't freeze to the ground. Thank you.

Sandi Murphy 
Rating:
5.0

Customer did not leave a comment.

Kristen Holdeman 
Rating:
5.0

Customer did not leave a comment.

Jessie White 
Rating:
2.0

Customer did not leave a comment.

Johnathon Otto 
Rating:
2.0

Waited over 45 for pick up of the truck, then when I finally got the truck it had no gas, was giving a check to local gas station to go get gas and then asked to bring the receipt back to the location, my pick up time was 10am the truck should have been ready to go, because it wasn't it slowed my move down and I had people waiting to help load the truck just unprofessional in my opinion. Thank you

Tammie Greene 
Rating:
3.0

We had to use this location as our truck did not come in on time to the Ottumwa, IA location. No discount or compensation for us having to drive an extra two hours to pick up the truck.

Dale Dommer 
Rating:
4.0

Customer did not leave a comment.

Louis Tade 
Rating:
5.0

Customer did not leave a comment.

Bonita Snyder 
Rating:
2.0

It was the only location to drop off. Inspection took a long time to get someone to perform. It shouldn’t take 30 minutes to drop off a clean, I undamaged truck and trailer.

orland baltz 
Rating:
5.0

Customer did not leave a comment.

James Foust 
Rating:
5.0

Customer did not leave a comment.

marsha kerper 
Rating:
5.0

All went very good !

richard archer 
Rating:
5.0

Customer did not leave a comment.

Paula Probasco 
Rating:
5.0

Customer did not leave a comment.

Donald Webb 
Rating:
5.0

Customer did not leave a comment.

matt behrens 
Rating:
3.0

Customer did not leave a comment.

Bob Johnson 
Rating:
4.0

Fuel was very low when we picked it up?

JAMES PHINNEY 
Rating:
4.0

Customer did not leave a comment.

Rhonda Gadberry 
Rating:
5.0

Customer did not leave a comment.

craig haugen 
Rating:
5.0

Customer did not leave a comment.

Michael Price 
Rating:
4.0

Customer did not leave a comment.

Bronson Stottlemyre 
Rating:
5.0

Customer did not leave a comment.

BRIAN Davis 
Rating:
5.0

TJ was very helpful. Thanks!!

DAVID CROSSGROVE 
Rating:
5.0

Customer did not leave a comment.

Rita Courtney 
Rating:
3.0

Customer did not leave a comment.

suzanne woodyard 
Rating:
2.0

Customer did not leave a comment.

Susan Evans 
Rating:
4.0

Customer did not leave a comment.

JAMES MCCONDILLE 
Rating:
4.0

These guys were also outstandingly helpful. They helped me get the car off of the dollies in 100+ degree heat and did an excellent job! Took 10 minutes for the entire transaction.

Sharon Columbus 
Rating:
5.0

quality service, great to do no hassle business. Thanks Pastor Max Ervin

MAX ERVIN 
Rating:
5.0

Customer did not leave a comment.

Todd .Kuhns 
Rating:
5.0

Customer did not leave a comment.

Michael Shively 
Rating:
4.0

Only thing I'm unhappy about is I have to travel to pick up a rental truck. It was very upsetting that this travel took up 2 hours + of my load time.

Larry Roper 
No reviews have been submitted for this location.

Additional Services at this Location

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