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Theresa v
Customer Reviews for Broyles Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentleman that helped me couldn’t have been any nicer and accommodating. Would recommend his services anytime!!
BRIAN GVery easy to work with.
Samuel SI was overcharged and it was extremely difficult to return the rental on a Saturday afternoon as this location was closed and the facility is locked with no way to enter. I lucked out after a hour and someone was leaving and I was able to pull in at the same time.
Iyawna DI gotta charged twice for the same rental!!! Once for four days, then when I turned it in a day early, I got charged another 3 days fees!!! Total loss for words.
James PVery good, safe and maintained location in Enid, OK.
Brian MWhere the trailers and trucks are parked in a slope which I got stuck and was waiting 5 hours to be pulled out when dropping off the trailer. It would have been nice to not have them parked where they are or a heads up to not pull through because you will get stuck
Jack FThe transaction was simple and efficient. The rental agent was knowledgeable, courtesy, and very helpful. Overall, it was an deal experience.
Thomas LWhoever I spoke to on the phone was really rude. Called to get the code for an after hours drop off on a Saturday and he did not want me to get the code. Wanted me to bring it back on a Monday. I was heading back to Georgia on Saturday and would not be in the area. He was very sarcastic and not helpful. The location was well kept and clean with plenty of room, but I would not use location again, due to his attitude. He even had the nerve to say, he don’t understand why U-Haul allow people to do after hour drops. I do not recommend at all.
Les FThe gentleman at return location was so nice and kind. Just a compliment to him.
Jayne HDoor on uhaul balrey would shut, uhaul died after a few miles of driving it returing it was near impossible
Ryanna MThe service was awesome the truck was great I recommend this company to anyone needing to move
April GAppreciate the customer service, answering all my questions, and a fair check out.
Amanda DCustomer service was excellent and payment was affordable for what I needed. Representative very informative and helpful for my first renter experience.
shiela dVery good service and they were very helpful. I highly recommend Broyles .
Sharon JIt was excellent and the person who helped us was very knowledgeable.
Robin OI put the exact amount of gas in that I started with. I took pictures for the app, and set the same amount at the beginning and the end. Would not recommend U-haul to anyone as there is always a problem each time no matter what location you use. They also tried to charge me extra for being late because this location is a closed gate area and I did not have the code. I had to call U-Haul to get it.
Derek FThey don’t need to improve you guy we’re excellent towards me and my wife
james dI did not need the 25th truck and so they could have went out of their way to call around to see if there was someone that had a smaller truck
cherri wWhat I received was goods but no Dolly both times I rented a truck. First rental was supposed to have 2 blankets. It had a couple.
Velma PThe man on duty, Jeff, was extremely helpful and knowledgeable since we were new at renting a truck and trailer to move from one state to another and turning it all in meeting U-Haul's requirements. We highly appreciate his assistance and direction!
Phillip SThis whole experience was a nightmare EXCEPT for the interactions with the lady at the pick up station. They called and changed my pick up location to over an hour away. They gave me 80 extra miles, but would not give me a waiver for gas. All I wanted was a waiver for at least a quarter tank of gas since I had to drive so far to my place that we were moving from. Customer service on my phone was horrible. Long waits. Wrong transfers. Customer service not being able to help. Uncaring. Sarcastic. I spent $112 on gas because I had to drive a whole hour out of the way. A quarter of a tank waiver would be nice. Customer service CLAIMS that they gave me a discount for the extra miles of $13 I believe. THIS IS NOT TRUE!! Online the price was $125 or whatever it was that I paid. It was $120 something. So let this count was already there. Not because of my inconvenience. I turn in was even worse. I'm not sure if there is an extra section for that, but if there is you will hear about that too. I think I will try another company next time and will not, I repeat, WILL NOT, recommend U-Haul to anyone.
Lillian CNo one was there during office hours and when I called to see what to do to check the trailer in she said she would do it if we just left the trailer there. After 24 hrs i figured out how ti do it online myself because the trailer still hadn't been checked in by the business.
Danielle NI was charged even more money when I was not supposed to be charged for a regular dolly to begin with, just a utility dolly.
Ashley MNothing to improve, great ,friendly customer service,clean truck ,good location.
Becky HSuper nice lady checked us out. Would use again.
Ashley HVery stressful. I don't use my internet on cell phone. I'm 71 and not understand how I was suppose to do things. Internet would not down load uhaul. First they wanted us to drive to another town to get 20'. We found 26' in my town. We were helped by a man in OKC who did things over the phone. Too hard for older adults bad experience
Sharon PParking lot is hard to enter with vehicles parked in front of building.
Robert CHave your gate open& an employee present so customer can get in. Tell where truck IS LOCATED & ACCESS TO LOCK BOX & KEY so it doesn't take 4hrs in 84° having to contact help in Tennessee and Ohio to obtain truck & CUT INTO rental time alowed
Austin gGood services
IVAN FExcellent service
NELSON MThey young lady who help me was really professional. Great customer service. Would highly recommend this location.
JERRY SI hauled a king size adjustable Serta bed frame. A 5x8 trailer was a great option even though I own a pickup. The trailer was much closer to the ground and the frame taken down into two pieces each piece was heavy. I would rent a trailer again when I need one.
DAVID SMade my move super easy. Ease is definitely appreciated during a move. Thank you!
Jacob SRachel was absolutely wonderful and helped in every way possible.
Leroy WI have dealt with U-Haul many times throughout the years. Broyles U-Haul location the best by any measure.
JAMES EEasy and simple to do business with you
LARRY SThis location opened up for me so I could pick a truck up on off hours. Friendly service and helped with any questions. I would reccomend them if you need a truck or trailer.
LESLIE MWas called the day before to pick up truck,saying they would not be there on day scheduled,, when returned agent not there,therefore could not get total chgs, Got a little snippy when I told agent I left key in truck
DELMER SGreat customer service .. Thank you
TAMMY BWas told they would not charge my card until I brought the vehicle back. They charged my card which forced me to have an overdraft. Spoke with boss guy he said he would look into it and see if they could do anything. When I turn the truck in the lady at the U-Haul rental would not even tell me if the vehicle passed her inspection. Give me my receipt and told me to have a nice day.Would not recommend this location to anybody for anything.
STEVEN G