Customer Reviews for Brown's Storage and Rentals LLC
(U-Haul Neighborhood Dealer)

60 reviews

9090 Hwy 127 N   Hickory, NC 28601

(828) 598-5300

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 598-5300

9090 Hwy 127 N
Hickory, NC 28601

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Owner Kyle was outstanding. Great customer service was provided. I will use this facility in the future.

ERWING V 
Rating:
5.0

Browns had the trailer I needed to rent the last 2 weeks in a row. Fast service.

Roger C 
Rating:
2.0

Dropped the U-Haul off only to get a call the next morning saying I was going to get charged for not turning the U-Haul in to the correct location. Also dropped the U-Haul off with 1/2 tank of gas (1/4 tank MORE than required) and was given no credit. Even though when we picked the truck up it was on empty.

Brittni W 
Rating:
5.0

Very nice lady to work with extremely polite and knew her business with what she was doing would highly recommend

Joe N 
Rating:
5.0

The process was so easy and quick. Our trailer worked great. All electrical worked. This was a wonderful experience for us. Brown’s knew the process, was quick, friendly, knowledgeable and makes you want to come back.

Steve B 
Rating:
5.0

Customer did not leave a comment.

Sam G 
Rating:
5.0

Clean and well maintained rentals. Staff was friendly and helpful. I highly recommend Brown's Storage and Rentals for there quality equipment and great service!

Jason N 
Rating:
5.0

Everything was good

Denise C 
Rating:
5.0

The 25/7 key pickup was a nightmare. Took almost an hour. Very inconvenient

James C 
Rating:
5.0

Always amazing service!!!

Colin M 
Rating:
5.0

Pick up and drop off was easy. Trailer was clean and in excellent working order.

Billey W 
Rating:
4.0

Customer did not leave a comment.

Dale R 
Rating:
5.0

Very nice clerk. Pick up was fast and easy.

Sam G 
Rating:
2.0

No one at the drop off location. Nobody returned my phone calls.

RANDY U 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

It was great

Robert C 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

Monty R 
Rating:
5.0

Customer did not leave a comment.

Bobby Y 
Rating:
5.0

Customer did not leave a comment.

Catherine W 
Rating:
5.0

Customer did not leave a comment.

Brent W 
Rating:
5.0

No

Ecford L 
Rating:
4.0

Great experience and customer service when we were in a tight spot. Thanks for the service.

Jason G 
Rating:
5.0

Customer did not leave a comment.

LARRY G 
Rating:
5.0

Customer did not leave a comment.

Stephen S 
Rating:
5.0

They were very accommodating.

Shannon B 
Rating:
5.0

Just keep doing what you are doing

Jonathan S 
Rating:
4.0

Customer did not leave a comment.

Scott K 
Rating:
3.0

Not enough space to park uhaul. Past gate was blocked with trailers so we couldn’t even fit by

Jeffrey T 
Rating:
5.0

Customer did not leave a comment.

Jacob B 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Wendy P 
Rating:
5.0

Very helpful associates!

Graham F 
Rating:
4.0

Chris was very friendly and helpful. Process was quick and easy. No problem picking up our dropping off.

Shana B 
Rating:
3.0

At 1pm no one was there door was locked

John T 
Rating:
5.0

Nothing. The staff was great super friendly and helpfu.

Cynthia W 
Rating:
1.0

Not only did the site not have the truck ready despite me reserving it days before, no one was on site to help. I even called hauls customer support line and was on hold for almost 30 minutes. More than a hour after my initial pick up time I still didn’t have access to the truck. I won’t be using uhaul in the future due to how horrible the service at this location was.

Kaitlyn L 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
5.0

Service was amazing! Thank you!

Delaney T 
Rating:
5.0

Customer did not leave a comment.

Glenn M 
Rating:
4.0

Not have me have to pay an extra $180 that I was told I was going to be accommodated for uhauls mess up of not having an available truck after taking my reservation and then telling me I would be accommodated the extra miles.

TIMOTHY H 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B 
Rating:
5.0

Tyler Brown was amazing. Very happy with his service.

Gerald M 
Rating:
5.0

Customer did not leave a comment.

Ricky S 
Rating:
5.0

Nothing, great and easy experience

Robert H 
Rating:
5.0

Professional, friendly and the owner waited for me and my father when we were running behind. Thank you for your patience and dependability.

Deborah H 
Rating:
3.0

The vehicle was not in the location i had booked. They just called me 15 minutes before pick up time and told me where to go. Did not have the accessories I had ordered so had to scramble to get these from somewhere else

BEN H 
Rating:
5.0

Great location and excellent service

drew w 
Rating:
5.0

Customer did not leave a comment.

Lisa P 
Rating:
5.0

Very friendly and helpful husband and wife team.

GARY Y 
Rating:
5.0

Very easy drop off--very friendly and couteous

Philip A 
Rating:
5.0

No improvements needed. Everything went smooth and everyone was very friendly.

anthony a 
Rating:
5.0

Customer did not leave a comment.

Earl M 
Rating:
5.0

Customer did not leave a comment.

William A 
Rating:
5.0

Customer did not leave a comment.

Jeff C 
Rating:
5.0

Great people to work with

ROGER R 
Rating:
5.0

Customer did not leave a comment.

Dana M 
Rating:
5.0

Customer did not leave a comment.

Paul B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top