El cliente no dejó un comentario.LINDA G.
Customer Reviews for Brothers Outlet
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Not only did we get the wrong size truck because according to them the smaller one was not available which is the one I reserved online. So upon my arrival I had no choice but to take the larger truck and pay the larger price I didn't need a truck that size. But I did in fact need the truck that day. So instead of the $54 that I was quoted online of having to pay instead I paid almost $100 because I had to take the larger truck. The whole point of getting the box truck was because it was bad weather that day and I didn't want my boxes and items to get wet. In fact the truck leaks and my boxes got wet and so did my items things that I had to throw away like Electronics so technically my $54 truck that I rented online ended up costing me over $300 considering I had to replace items and had to take the larger truck because I had no choice. When I ask this man why the truck was so expensive since it was his problem that is a smaller truck that I asked for was in quotes broke down. I was told that it was that truck or none. So no I do not recommend this U-Haul dealer no I do not recommend this U-Haul dealers trucks and I urge everyone to have a back-up plan in case you were forced to take a more expensive truck because the one you ordered is broke down.cynthia B.
Oldest trailer I have ever rented and my lock wouldn't fit as it wasn't a "standard" trailer. The app has never worked properly...it is a time waster.Crook S.
El cliente no dejó un comentario.ZACHARY L.
Very poor customer service. Attendant on very LOUD telephone call the entire time. Was. It allowed to sign for return. Do not recommend.Larry A.
El cliente no dejó un comentario.WENDI N.
The guy was not helpful at allRYAN P.
El cliente no dejó un comentario.Jason P.
Pickup and drop off were easy and quick. The equipment was very clean. I did mention to the owner that the trailer lights kept shorting out and I had to replace the fuse multiple times however.Dustin C.
El cliente no dejó un comentario.CORBIN P.
The employee did a great job helping me drop off my equipment. Thanks.Eric L.
El cliente no dejó un comentario.leslie C.
El cliente no dejó un comentario.SCOTT C.
Again, It seems that U-Haul has turned in to a side business for most locations.LARRY I.
The uhaul had a leak in the side/top and completely soaked my brand new mattress, soaked.Emilee C.
Sketchy at best crack head laying on side walk, was kinda scaryCharles S.
El cliente no dejó un comentario.RALPH D.
El cliente no dejó un comentario.savannah H.
Returned online.PAMELA T.
El cliente no dejó un comentario.Jimmy J.
El cliente no dejó un comentario.ramon M.
Very Nice People.JESSE R.
Dropped off after hours so no feedback on that locationMARTIN V.
El cliente no dejó un comentario.Joseph J.
El cliente no dejó un comentario.LARENA B.
Safety chains were extremely to longrick P.
Charged an after hour fee that I was not informed of. I could of dropped it off the next morning if known. I returned the trailer 3 days earlyBrigman C.
El cliente no dejó un comentario.CRYSTAL B.
One of the tire straps were getting frayed, but due to time constraints, I had to buy additional cargo straps to make sure I had success towing a vehicle 450 miles away.Christopher B.
El cliente no dejó un comentario.PEDRO M.
El cliente no dejó un comentario.CHARLES W.
El cliente no dejó un comentario.FRANK F.
This was a little shack selling cigarettes and beer in the ghetto. The lady didn't speak a lick of English. There were personal cars parked in the spots for uhaul. She "tried" to tell me to back the 8 ft wide trailer into a spot about 3 ft wide, she went back in side and offered no help with backing or disconnect.Mark B.
I had to do everything. I asked the agent, who was only available by phone to extend my return date to 2 May, he said no problem. After I picked up the trailer and saw the electronic contract, I called him back and asked him to fix it with the requested return date of 2 May. He did nothing. His lack of follow-through cost me over $80.Ned L.
El cliente no dejó un comentario.Daniel S.
The cargo area was dirty and not swept out and it was obvious it hadn't been washed in a long time. I had to sweep out the cargo area before I could use itTerry L.
El cliente no dejó un comentario.ROBERT T.
El cliente no dejó un comentario.Carl G.
El cliente no dejó un comentario.STEFANI W.
El cliente no dejó un comentario.Victoria S.
El cliente no dejó un comentario.Danny R.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.BLAKE W.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.SCOTT K.
El cliente no dejó un comentario.Lawrence C.
El cliente no dejó un comentario.LISA R.
El cliente no dejó un comentario.KENNETH J.
El cliente no dejó un comentario.George S.
Very nice manager of the place. Helped me a lot at the last minute.Linda C.
El cliente no dejó un comentario.THOMAS C.
I had a great experience, so just keep up with the great workMAURICE B.
El cliente no dejó un comentario.christopher C.
excellent group of people to work with. recommend and would use again.STEVE Y.
El cliente no dejó un comentario.BOBBY T.
terrible customer service. Indian man treated me like I was going to rob him. Very unpleasant and unprofessional. I will be calling Monday to report the horrible experience.Olga F.
Great location.Robert K.
El cliente no dejó un comentario.KEITH J.
El cliente no dejó un comentario.gelsin O.
El cliente no dejó un comentario.Eva G.
El cliente no dejó un comentario.Dwain T.
El cliente no dejó un comentario.charles S.
El cliente no dejó un comentario.vipulkumar P.
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.Frank P.
El cliente no dejó un comentario.edgar O.
El cliente no dejó un comentario.JACKLYN M.
El cliente no dejó un comentario.JOHNNY B.
Didn't check the key drop and didn't look to see that the truck was returned.Crook S.
El cliente no dejó un comentario.Bradford M.
I made reservation for a truck and dollyMonday 5-11-20 for 6:30am pick up on 5-15-20 get to the store this morning did check in and no dolly called uhall no help had to wait till 9:00 to speak to employee of the store she doest know anything about how to do uhall spent another hour on the phone to get my truck and dolly so my reservation was not met this morning. Even though I spoke to the guy the day before to confirm my reservation. And after all the hassle I had to go thure was still charged full price what happen to the $50 for failure to met reservation????Jonathan H.
El cliente no dejó un comentario.Kyle U.
El cliente no dejó un comentario.Charline P.
El cliente no dejó un comentario.takeya B.
El cliente no dejó un comentario.Anthony D.
Not tell them to go drop off at another location because they have too many trucks. I was charged 19.74 because of this. They eventually told me to drive back to their location to drop off the truck.Joel G.
Was very rude and made my husband do the the unloading of everything the trailer and truck then wouldnt help him back up the truck in busy trafficmarianda W.
Agents need to speak English AND rental documents and agent were not on premises and had to confirmed via phone. Very poor operation. Would not use Uhaul again if had to go through that again. BTW, this was the third rental in two months. Henry McClainHenry M.
El cliente no dejó un comentario.Ray D.
She was wonderful! Very professional! Another seamless process! Quick and easy! She was very friendly! Thank you for a great experience!Jason H.
El cliente no dejó un comentario.Johnny B.