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James M
Customer Reviews for Brothers Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to request a dolly , didn't know the didn't have one until I put my card on hold, very inconvenient, need better communication.
Lakisha KCouldn’t get the uhaul we was scheduled for due to previous customer didn’t have it back in time but boy I tell you the older guy with the glasses that assist with the uhauls took very good care of me and my family !! He was very helpful and genuine!! Highly recommend this location wish I knew his name thanks again !!!!!
ramarize rAutomatically charged me for 50 miles when I picked up truck adding $54.50 to my pick up price despite not needing that many miles. I rented the truck for 24 hours but my bank was charged the ENTIRE pick up price the next morning HOURS before the truck was even SUPPOSED to be returned. I've rented from UHAUL many times and never encountered these issues. I did speak with customer service and they did NOT say these were new policies or the like. I brought the truck back to the location early after cancelling a second day reservation. I arrived at the last minute at 5:27 pm but no one was there even though the closing time is supposed to be 5:30 pm. Additionally the hours are written on the doors as being open until 6 pm.
SHERYL BToo many repetitive steps involved in check-out and check-in, slowing everything down. The truck itself was very old and worn. Transmission revved very high before switching gears with a loud thump.
Scott MMultiple calls about the truck size, how I couldn’t get it before hours, then got a voicemail the night before that I could pick it up before hours, came at 8:05 and it wasn’t ready even though original pick up time was 7am. Truck needed an oil change and a headlight replaced. I’m not sure if that’s the locations fault to maintain the trucks. I’ve always had a great experience at Ace and will continue to be a supportive customer, but I’m not sure I’ll use u-haul again.
Allison MThis location has great people that are always helpful and fun to do business with.
jim dCustomer service training of U-Haul employees would be helpful for everyone.
troy BRepair vehicles and/or update them
RESHOUNDA SExcellent customer service
ALANDUS BPeople at this place were so helpful and NICE!! Definitely would go there again
Peggy CI rented a 17’ truck for 3 hrs and drove 18 miles, maybe used a gallon of gas and was charged $140. I will never use u-haul again. Total rip off!!!
Angela MThe representative that helped me was not the friendliest
Leo SGreat service
Larry FGreat experience at this location and their customer service is phenomenal!
Danielle BKeep doing what you are doing
hermain gOnline check I'm amd out is extremely slow
Brad GAlmost forgot about this. I rented these moving blankets in December of last year. I'm guessing a work ticket never got closed out until now.
Mark CMake sure that matters what color you are, we all still shed the same color blood when we bleed. We didn't get serviced at all and my husband was pissed. It wasn't clean and the Back wasn't cleaned from degree from others move. I refuse to clean that out. I only had for beds to move and a whole TV and entertainment center and was back by 5 to turn in ...
TONJA HTruck needs a lot of work
Ryan HTruck was clean but AC did not always work properly- ac would cut off after a while and you would have to roll down the windows to cool off. The passenger side door to the cabin would not open from the outside, had to open it from the inside. The oil change light was on.
archie MPut on the advertisement on the trucks that it is plus .89 a mile This makes the cost I times the advertised amount. This could hurt someone who only has the 20 bucks plus gas. I'm just saying.
linda bGreat service no improvement need
jose aGreat experience overall 👍 Wish the vehicle as little bit cleaner and maybe it’s normal but vehicle lacked power. That’s all.
Hong KThe truck infested with little roaches. We did not see them until after we moved. First noticed when returning the truck because they were attracted to drinks in cup holder. Coming from the dashboard and had to drive 45 mins to return the truck. Asked for manager and they said he was at lunch. Offered to sell me products from the store to treat roaches at my home. WHAT!!!!!!!! Renovations are not even completed yet and now I have to deal with roaches from moving truck. That should be a health violation. The truck should be taken out of the fleet until fumigated. I should have been charged for rental and they should be responsible for fumigating my home
amber aThe gentleman at Brothers Ace Hardware listened to me as I told him about how I had been changed in the system and essentially had to reapply, he couldn't understand why the app wasn't able to simply transfer the pick up location, he commented the truck should NOT have been rented with no AC, he was going to let it sit and look for leaking fluid. This was a different return location than the one I chose, the one I chose was closer to my house....felt like I was working for U Haul, delivering their broken truck to where they told me......BTW, this review link FINALLY worked, received this late tonight after many attempts.
Milton BI recommend the U-Haul representative walk around the equipment with the renter and make sure everything matches the renters contract like mileage and gas amount in the vehicle. The employee here did not know what to do when mileage did not match up and did not know how to get into contact with U-Haul.
Madison OEasy and quick process. Thank you
Matthew RI wish I had known the 10ft truck didn't have a ramp to load items, I didn't look before renting and everyother one I passed on interstate and saw that weekend had the ramp. Made it hard to load and unload vs ramp
Alex DWas charged for 2 days when I only had the truck for a little over two hours.
Raquel SGreat turn in location
Patrick SMak4 sure they check the gas needle before charging for fuel.
Sherry ETruck tires in poor condition and they knew it. Should be ashamed to rent to someone a vehicle that is unsafe. Tire pressure can’t be maintained in 2 tires. Had to stop 6 times and spend my money Never again will I rent from uhaul.
phyllis sThe employees there are so rude.
Sandeep AEveryone was very helpful….
demetrice bNothing, the staff was helpful and informative.
Yolanda P1. The truck had not been swept out. 2. Cup holder was sticky and dirty. 3. But the biggest issue we had was this: Inside the back of the truck, printed on the outside of the furniture pad holder, is an advertisement that says: "Move Deal - 6 pads and a Utility Dolly for $10". When we went back in to ask about since we were renting a dolly, we were told ours was an appliance dolly and they didn't have have a utility dolly. I didn't quite get what he said about the pads and didn't ask him to repeat it because it was clear we weren't getting them.
Debbie WThe truck was clean. The dash lights were not working while driving at night. I notified them the next day, and they thanked me for mentioning it. Great folks to do business with. I would like to see U-Haul add d-rings for tie downs. Ratchet straps would be faster to use. U-Haul is who I use when I move.
michael gEverything was fabulous
Lauren BMy only problem was that I was charged an extra day… which I did have an extra day but…. I have to go to 2 different places to pick up the truck because where I originally reserved my reservation the truck I ordered they didn’t have when I was on my way for my pick up time someone called me from Uhaul and said that the truck I was supposed to get wasn’t at my pick up place location. So they told me to go to Morales off of Airline which was about a 5 mile difference from my original location. So then Morales tells me I need to go to Ace Hardware off of Millerville way across town and so by then I didn’t get the truck until 10:45 almost an hour an half later than my 9:30 appointment …. So by time I leave with the uhaul truck and go back to my destination the 2 guys I had paid to help me move had to go to another job they had planned already cause I was late getting the uhaul truck and driving to 2 different places besides my original location that I was supposed to pick up my reservation. My helpers had to leave to go to another job so I had no choice but to keep the truck for another day so my guys came back the next day and had to move me then. So I really don’t think that it’s fair to charge me for an extra day of $29.95 because of that my truck wasn’t ready at my original reservation place to pick up. And I was late because of that.. and had to have my guys come the next day to move me..
Ramona AWipe the seats, door handles and steering wheel between customers. Also ensure all trash is out, dashboard lights are addressed and mechanical matter like rattles and clanging are rectified.
Kimberly PMade this move a lot smoother!
JASON BI PAID 167.00 FOR ONE DAY OF SERVICE. OVER CHARGED. lINDA GAIL JOHNSON-SMITH. AND DIDNT GET THE UHAUL THAT I PAID FOR
Linda SThe service by the sales associate was great however the truck was old with items falling apart and the check oil light stayed on during driving to and from my location which made me nervous.
Deirdre GNothing
bill mJust bring your ID your credit card and you're good to go. Also the dolly and lock aren't included but you can rent the dolly from them, also the lock. But we just used the one from the storage unit. So the whole process took less than 20 mins.
dawn rCouldn't pick the truck up until 2:30pm. Charged me for two days when I returned the truck before midnight.
Laneze L