Comentarios de los clientes para Brothers Ace Hardware

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Brothers Ace Hardware

Clasificación general:

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FREDERICK G.
Clasificación:

people ok but car tower had a tail light out so I had to buy magnetic tail lights to make the trip

Kristy M.
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The gentleman who helped us was AMAZING!!!

CARLECIA M.
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El cliente no dejó un comentario.

Ethel L.
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No improvement needed.

Cathy C.
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El cliente no dejó un comentario.

JOEL SCOTT M.
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The parking lot is a little difficult to maneuver. The guy helping was great. The location is in a hardware store with the uhaul desk in the back. Everybody was very helpful making it an easy process.

JULINA SONIA A.
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El cliente no dejó un comentario.

Kimberly H.
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El cliente no dejó un comentario.

shaun M.
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Keep more units at this location

christian A.
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Workers were helpful. Truck drove good.

Richard B.
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El cliente no dejó un comentario.

Taylor B.
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El cliente no dejó un comentario.

Melvin M.
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El cliente no dejó un comentario.

lekisha B.
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No Comments

PATRICK F.
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El cliente no dejó un comentario.

Katina C.
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El cliente no dejó un comentario.

Christine H.
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El cliente no dejó un comentario.

Michael M.
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I'm quite familiar with this business, and I'm a frequent customer. Only reason I didn't select Excellent is that it's a small location with not a lot of room.

Darlene J.
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El cliente no dejó un comentario.

eric T.
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El cliente no dejó un comentario.

Erickal K.
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When I picked it up the young man was a little rude but when I returned it service was a little better by Ronald.

MARK S.
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El cliente no dejó un comentario.

Johnny M.
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The truck had a lot of miles on it, but was clean and ran well. The guys at ace Hardware are easy to work with.

Jerril M.
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Willing to help park truck

AMBER O.
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El cliente no dejó un comentario.

Julie M.
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El cliente no dejó un comentario.

Rachelle R.
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El cliente no dejó un comentario.

Jarvell W.
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Get better with Scheduling truck times and contacting customers if any events come up that alters reservations.

Faith W.
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El cliente no dejó un comentario.

Heidi B.
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I received the uhaul with less than 1/4 tank of gas. It seems to me it would be better if tanks were started on FULL, then each customer would know if they are going to put gasoline in to get it back to FULL and not be left guessing how much gas to get in the tank to get it back to what it was when they received it. Additionally, I was very upset that a 2 wheel truck was permanently affixed to the interior of the truck, I did not want it. I already had 2 of my own. I asked for it to be removed and I was told if they removed it (even before I left) that I would be charged for its use. All it did was eat up valuable space for me to actually move. I found that extremely frustrating through the entire moving process. Frustrated enough I do not know that we will use UHaul again. I felt like there were lots of hidden fees with the usage as well. Disappointing. The facility we rented from was a good location, but everything else was a disappointment.

JOSEPH T.
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El cliente no dejó un comentario.

Harvey H.
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El cliente no dejó un comentario.

PATRICIA C.
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The cabin of the truck had a not very nice odor. Maybe spray it with a good smelling deodorizer.

Brooke R.
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El cliente no dejó un comentario.

Chantell F.
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El cliente no dejó un comentario.

Donn B.
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El cliente no dejó un comentario.

ROBERT H.
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El cliente no dejó un comentario.

Valarie D.
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El cliente no dejó un comentario.

frederick D.
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Front end steering needs work. Wouldn't want to drive long distance

Joseph S.
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El cliente no dejó un comentario.

ERWIN Z.
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El cliente no dejó un comentario.

WILLIAM B.
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At 62 mph the steering became spongy and dangerous. Replace the lower hydraulic steering unit before someone gets killed.

jabarri S.
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El cliente no dejó un comentario.

DARRELL O.
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El cliente no dejó un comentario.

Nicole J.
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El cliente no dejó un comentario.

Anthony S.
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El cliente no dejó un comentario.

Micheal S.
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El cliente no dejó un comentario.

Richard R.
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My first experience with the online website was very painful at the pickup (during work hours) and dropoff (after duty hours). The dropoff was EXTREMELY painful especially during night hours! In the future, I will only rent uhaul from a full-service location.

Aki F.
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El cliente no dejó un comentario.

Robert H.
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El cliente no dejó un comentario.

Steven S.
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Customer service was great. Went through all steps to make sure that I was well informed and that the truck was in good condition. Please make sure to check ashtray when cleaning, there were ashes in the tray. I didn't notice until I left.

David G.
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Need more knowledgeable staff in rental department

JESSICA A.
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Everything was great, thanks again!

Giulia S.
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El cliente no dejó un comentario.

Danielle D.
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El cliente no dejó un comentario.

Whitley B.
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After dropping the truck the employee that helped me and checked the truck out was kinda enough to bring me a broom so I could sweep the previous renters dirt from the truck. He saved me a 25.00 clean up fee which I would have be charged for something I did not do. Thanks.

david P.
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Had ordered 2 dozen blankets and they had none. Luckily I brought enough of my own and did not need them. ACE is not a “full service” UHaul dealer. No price discount for “part service”. Folks are friendly and checkout was quick.

Stephanie W.
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I didn't receive the extra equipment I rented. I had to go make a second trip to the location to pick up the dolly I rented, but it wasn't in stock. I was then overcharged for extras that were never included in my rental. I'm still working to be refunded 7 days later.

Kelly G.
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I wish that the employee that was helping us moved a little faster, but it's really no big deal. Josh was very friendly and explained everything in great detail! Recommending this location to everyone I know!

Kelon J.
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El cliente no dejó un comentario.

Morgan M.
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U-Haul Rep was clueless. He complained the whole time, marked the gas as 7/8 when it was really 5/8. Told me they are practically the same thing. Check engine light was on in the truck the whole trip. He had no clue how the tow dolly worked. I had to attach it to the hitch because he couldn't do it. Overall process to an hour. He complained the whole time about how hot it was. Very unprofessional.

Janice A.
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Not sure of the guy name but he has long hair very friendly and great customer service.it was last min for me and he really help me out

shameka S.
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El cliente no dejó un comentario.

Dwanda G.
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I have been renting Uhauls for many years! This is the location I will rent from every time I need one! Blaine was so professional. His attitude was contagious! He ROCKS!!!!'n

Sean K.
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So, the app didn't work. When I got to the key code screen, the code did not appear or was incorrect and did not coincide with the locks on the key box. I had to go inside the store and request help. The key was actually never placed in the key box. So the “no contact” pick up became a contact pick up and took more time out of my day for the use of the truck.

Chedrick S.
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El cliente no dejó un comentario.

James D.
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It was a horrible experience. I registered on line, but when I went to pick up I had to go inside and go through it all over again. Much less the hassle of having to provide all of the same information twice this is at a time we are trying to limit contact. THe vehicle was in terrible shape. Dents and scratches throughout including a broken headlamp cover. I did not appreciate the hand truck that I did not order nor needed to use locked in the vehicle taking up space to load and unload. I had ordered 12 blankets and was told they did not ave any, despite my reservation. An individual was able to locate 12. After finally leaving the facility I had to return as the check engine light was on. I then had to spend time to change to another vehicle. I was switched to a larger truck. Something I did not request nor want and would be responsible for the additional fuel. Upon checking out I was told that a receipt would be emailed to me. I have yet to receive it. I like the business (Millerville Ace) but did not like the UHaul experience. All in all an experience convincing me to next time check out the competition.

jasmine D.
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El cliente no dejó un comentario.

Amie F.
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El cliente no dejó un comentario.

Roy W.
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The only problem I came in contact with was I couldn't get the key with out the store opening, I was trying to do everything online without waiting

jelisa J.
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The customer service was horrible. The sales associate spent 45 minutes entering my information and printing out the contract. He kept making errors and throwing away the wrong forms. I left the rental facility 30 minutes after my checkout time due to his incompetence. He then followed me out of the store and decided to give me a guided tour that I kept telling him was unnecessary. I was late and I've rented before. He then stood outside the store and watched me pull off, it was extremely uncomfortable. When I returned about a hour later, I just used the drop box and online portal to return the truck. I never want to deal with him again. I've never had this kind of experience with Uhaul. I will never visit this facility again. The equipment was clean but the truck needs to be serviced, it runs loud and slow.

James D.
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El cliente no dejó un comentario.

ERIK A.
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It took way too long to get the paperwork done !! Very frustrating !

Alfred F.
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El cliente no dejó un comentario.

carol B.
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El cliente no dejó un comentario.

Courtney M.
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El cliente no dejó un comentario.

marion S.
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Check out and return was very good and done professionally.

Thomas M.
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El cliente no dejó un comentario.

Pam O.
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El cliente no dejó un comentario.

Jacob V.
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El cliente no dejó un comentario.

Chris S.
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The pick up location assigned a return location downtown Houston, 30 miles away from our destination in north Houston, Louetta area. We were highly inconvenienced. We noticed several UHaul locations on our way as we drove to return the truck. We were charged extra miles and lost a day spent in traffic. We believe it would have been easier to return the truck closer to our location. This, as well as a recent experience where we rented a utility trailer that we could not use, as it was advertised as 6x12 but the gate was only 5ft wide. We were not given a refund because we drove it off the lot. Overall, after 2 unplesant experiences, we have a very negative opinion of UHaul and wI'll not likely use again - terrible customer service, we will use Penske next time.

susie B.
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There were no straps or stabilizing bungee cords etc in the U-haul. The staff member did not mention we would need these items to pack the U-haul properly

Charles S.
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El cliente no dejó un comentario.

alexia P.
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El cliente no dejó un comentario.

Gregory G.
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El cliente no dejó un comentario.

Rochelle F.
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El cliente no dejó un comentario.

George R.
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El cliente no dejó un comentario.

Allen B.
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El cliente no dejó un comentario.

david C.
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El cliente no dejó un comentario.

fidel S.
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El cliente no dejó un comentario.

IMTIAZ A.
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People on this location are providing great service. I love to go back for my future move.

Layton G.
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El cliente no dejó un comentario.

KEITH B.
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El cliente no dejó un comentario.

Gregory D.
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El cliente no dejó un comentario.

Beth G.
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Great group of people. Polite and helpful!

Morgan H.
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El cliente no dejó un comentario.

Jena R.
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El cliente no dejó un comentario.

Brad M.
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El cliente no dejó un comentario.

Alexander Willia W.
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El cliente no dejó un comentario.

John B.
Clasificación:

They let me in early and got me on the road quickly. Great helpfulness.

No se han enviado comentarios para esta ubicación.

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