The truck had issues staying running and it made some sounds from the transmission
CHARLES W.
Customer Reviews for Brookville Rental
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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This 1 in brookville is acceptionably amazing. They was very nice in person and on the phone. Over all perfect 5 star.
Stormy W.Amazing customer service! Enjoyed my visit.
Asia J.Very good experience will definitely be using them for rental again if needed
ron P.The truck we rented had battery issues. Would hardly hold a charge. Concerned the entire rental period that I was not going to get it restarted.
BRETT H.There was an additional $19.35 charge for "mileage", however, we turned the U-haul within 7 hours.... filled the gas tank up beyond what it was when we picked it up, and made sure it was clean.
Caleb L.We always get our rentals through Brookville Rental. Great service and clean equipment.
K F.No one know who was suppose to do what.
William M.The website pricing compared to the pricing in store was different. When I reserved online the pricing was around the . 60cent a mile range but when I was billed it was charged at . 99cents a mile. I also, told service tech I'd like to pay cash when I got back but, he was kinda snarky when he billed and charged me from outside. I prefer budget trucks they are more affordable
LEO R.excellent service always helpful equipment always in great condition
MICHAEL P.Staff is always friendly
Lawrence C. | Overall ExperienceWe have rented your trucks several times and have always had friendly staff and excellent customer service. We will always use Brookville rental Thank you again Marie
K F.Charged extra day for being slightly late
Craig T.Keep up the great work! Thank you for your help, Mikey!
KYLE V.Have customer check turn signals and lights before hooking up to receive rental unit
Wayne R.Always friendly at Brookville Rental.
Lawrence C.Very freindly
susan G.Aside from the location having a slow to boot up computer the location itself was fine. I'm irate at U-Haul corporate because this was 45 minutes away from my location and became quite a burden on moving day to get the truck itself. I've used U-Haul for years, I'm never using them again because of this. Completely inexcusable!
Adam L.Very quick to help you helped you back in even disconnected it from my truck nice people
DAVID L.Not a thing. Gentlemen are knowledgeable in their business.
Jan S.¡Gracias!
Judy R.This facility was perfect of storing my camper. It was convenient and reasonably priced. I would recommend to anyone
David S. | Overall ExperienceThe truck had a steering problem, very hard to control. Too much play in the steering column with no response. Also took a long time to shift gears, may have a transmission issue. Truck should be looked at and fixed. Otherwise the truck was fine but I would not rent this truck again if it weren't fixed. I just didn't feel safe driving it.
cheryl D.I have recommended this Rental Agency to others alreay...Great place to rent.
Roger C.Thanks for your super-support
Jesus V.Guys were super friendly and quick to get me on my way, will definitely use again
Robert M.The people at Brookeville Rental are the absolute best. They are quick and efficient and don't mess around and waste your time. The facility is clean and secure, and I have no concerns leaving my vehicle.
Brian M.No one working there was following the state safety mandates on mask wearing. I felt like I was in the twilight zone when I walked in. I was wearing a mask and felt very concerned for the customers and employees there.
Brian P.The UHaul online rental and check out allowed me to rent the truck for 16 hours and stated to return by midnight. I tried returning it bit the location was locked and there was no place to leave the truck and no night drop box for keys. I had to drive it back home then back in the morning. As a result I was charged for the extra fuel and mileage. This was poor communications dn shady on the part of UHaul.
Joshua D.I have a complaint. When they hooked up the trailer to my van, I questioned the person booking it up about one of the chains being too low & he said it would be ok. The chain was dragging on my trip & it hit the bumper of my van in several places & scratched it up. I would like for UHaul to fix my van, since it was not hooked up correctly by a UHaul representative.
Barbara H.No fault of the location but the passenger door was lose and not shutting completely. Felt it was somewhat unsafe.
Francie G.very nice return visit
nicolette W.Very helpful and was quick with the check in process.
Lawrence C.Just want to say thanks to Tom for all his help. Everything worked out perfectly!
James S.I rented the truck for my move and we had a snag during our closing so we didn't move. I basically paid 62 dollars to park the truck in front of my house for 2 hours...
Joshua H.Nothing, keep the smile and enthusiasm
John P.The passenger side big mirror was way out of adjustment, and hard to even put back in place. I used the little fisheye mirror the entire time. Only negative.
Tony B.Nothing best customer service around!
Traci N.Tom is awesome and has pretty eyes.
West F.Nothing. This facility was amazingly clean, the people were friendly and courteous.
Brian M.