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BRUCE H
Customer Reviews for Brookville Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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ROBERT NGreat uhaul place ,polite courteous and very willing to adjust to a bigger truck at different time even .explained everything gate open times, returning etc .highly recommend
DEREK WN/C
Charles CI was charged for an entire extra day because I was 45 minutes late. Not very good customer service in that regard.
JAMES FI have dropped off equipment here several times it always goes smoothly
GREGORY WI appreciate everything the guys did for me. Only thing I would say is the storage unit leak and there was alot of things ruined because of mold. I would definitely go back if I needed another storage unit.
lori g | Overall ExperienceThere should be some kind of drop off with pictures , like the pick up asked for pictures of everything . The trailer options are kinda confusing , the small trailer was a motorcycle trailer and the larger trailer is also a motorcycle trailer . It could be listed that way , in case some one wants the larger mototcycle trailer . Also i did have to purchase a 7way to 4 prong plug , it could be wired up to accept the 7 way plug . Most trycks now are wired for a 7 way .
ROBERT MHad a great experience renting from this location, pick up and drop off was easy and quick. It would be nice if it was set up to only replace gas used or pay for miles instead of both. I had to drive 15 miles just to get the truck and 15 miles to drop it off plus whatever mileage I used which was roughly only 8-10… plus refill gas to full once finished. Seemed to feel like you should only charge one of those charges especially at 1.00 a mile and gas at over 3/gallon. Total was roughly 143.00 for 2 days in a 15 ft truck. Always prefer U-Haul brand because I trust it, but as I said I feel like there could be some updating of charges and prices for the customer to be a bit more appealing. As always got the job done and I am thankful for the friendly service I received in store. The gentlemen there were all super friendly and gave me a few good laughs on a less than spectacular day. Thanks for the smiles, they mattered.
JADE GMaybe have a open wifi spot for a quicker download of the u-haul app.
ANTHONY MNA But Tom was awesome
JOAN NVery friendly and great to work with!
Anne mNothing to improve. Staff was very knowledgeable, helpful and made sure everything was working before I left
TIMOTHY GThey didn’t have all the equipment I requested .
ANGELA BMore available equipment on site.
DOUGLAS HMike was awesome!!!
Shannon HI have rented many U-Hauls in the past. This location has to be by far the worst. I put in all the information including credit card information. When I arrived for my pick up they had none of the information. They then told me I'd have to rent one of their appliance dollys which was part of my online reservation because they didn't have one from U-Haul. Overall not a great customer experience this location spent 10 minutes telling me how U-Haul is not great to work with and that they don't provide the necessary equipment. I will not work with this location again.
Kenzis BGreat experience.
DONALD LNothing the staff at Brookville Rental was friendly and helpful.
Larry CNothing, you guys have great customer service and help out quickly with whatever I'm looking for. I recommend the Brookville location to everyone!
Matthew HService at this location was excellent. Thank you.
Robert HTom was friendly pleasant and helpful. The other staff was responsive and efficient. Got my truck quickly. I was on a mission! Thanks Brookville Rental.
JENNIFER PIndicating that I need to return the trailer at 11pm and the clerk didn't mention until after I paid their gates close at 6 pm. They don't provide a code or a way for extending drop offs. Why even give the option for a late drop off if you can't even do the minimum.
Larry OGet nicer people to work there for one thing they were very rude then I got charged 50 something more dollars than what I should have I should only been charged like 30 more dollars I will never recommend or ever use this again
Danell KEverything was good
HAROLD CEverything was perfect Well explained throughout checkout Great customer service Highly recommend
michael wEasy and quick drop off. Nice people and great customer service.
Diego RTruck was really loud and the exhaust fumes were terrible, almost to the point it made me sick driving it for an hour. Has an obvious exhaust problem, made it miserable to drive.
Cheryl DI have rented U-Hauls a lot over the years and this is one of the best places ever. Very helpful and friendly.
Dean AJust want to comment that I appreciated running boards on the pickup truck I rented! I'm short..Thank you!
Jennifer BI rented a trailer and when I returned it I had a difficult time unhooking it from the truck. There was no one there after hours and the trailer did NOT have a Jack installed on the trailer. I am older and have suffered with back troubles. An attached Jack would keep someone from getting hurt Thanks
Rodger CPLEASE get your app fixed! It literally never works properly from either not recognizing a reservation number, to not uploading ID photos and not recognizing the credit card on file for return even though all info displayed is correct. It is very frustrating!
Robert RVery clean and well organized business. Lots of rental options available. Customer service outstanding
Phillip SThe online return system with the app is horrible.
Ronald CVery busy and well organized.
Roger JThe gentlemen in the front office was gruff at first meeting but was helpful throughout process. The equipment used was useful for indented purpose. No complaints.
Michael SThey were very rude. I called because I was running a little late getting the van they gave us back (we reserved a truck). They said they had no trucks there. Then as I'm running late the guy tells me he is charging me an extra day but I needed to bring it back because it was already reserved to be picked up. So essentially they made me think I was getting a truck, I got a van. They charged me 2 days and only allowed me to use it 1
Daniel HEasy great service
Robert WOverall a really good experience. Easy location access. Pleasant and helpful staff! Thank you for all your help.
Mary HEveryone was very helpful and attentive! Service was excellent.!
Kristy CHad a great experience the people were wonderful very helpful
jeff mthe software on my phone was not the greatest to deal with after a misstype it would not let me correct it . So check in had to be completed at store
Robert JExcellent Service. Staff very friendly and helpful with the rental.
John GPickup location was great. Uhaul could work on the mileage rate a bit.
Larry GThe staff always goes above and beyond what is expected of them. Will always go out of my way to use the Brookville location.
Rickey SNothing everything was great
ryan mThe guys are sort of grumpy old guys and not very friendly but they did a great job. Maybe I should have taken in some donuts?
MICHAEL WStaff is always friendly
Lawrence C | Overall ExperienceThis facility was perfect of storing my camper. It was convenient and reasonably priced. I would recommend to anyone
David S | Overall Experience