They were very rude. I called because I was running a little late getting the van they gave us back (we reserved a truck). They said they had no trucks there. Then as I'm running late the guy tells me he is charging me an extra day but I needed to bring it back because it was already reserved to be picked up. So essentially they made me think I was getting a truck, I got a van. They charged me 2 days and only allowed me to use it 1
Daniel H.
Customer Reviews for Brookville Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Easy great service
Robert W.Overall a really good experience. Easy location access. Pleasant and helpful staff! Thank you for all your help.
Mary H.Everyone was very helpful and attentive! Service was excellent.!
Kristy C.Had a great experience the people were wonderful very helpful
jeff M.the software on my phone was not the greatest to deal with after a misstype it would not let me correct it . So check in had to be completed at store
Robert J.Excellent Service. Staff very friendly and helpful with the rental.
John G.Pickup location was great. Uhaul could work on the mileage rate a bit.
Larry G.The staff always goes above and beyond what is expected of them. Will always go out of my way to use the Brookville location.
Rickey S.Nothing everything was great
ryan M.The guys are sort of grumpy old guys and not very friendly but they did a great job. Maybe I should have taken in some donuts?
MICHAEL W.It's a great place to rent from. However if you're a half hour late then they charge you for a full day. That's absolutely ridiculous. It should be prorated. Plus it should be known ahead of time that if you're a little late by a half hour that you have to pay for a full day.
James K.Drop off was very quick. Not sure there is much you can do to improve it.
Keith F.Can you put running boards on the pickups? It's hard for us short people to get in those trucks. The service was excellent!
Jennifer B.I had to follow up twice to make sure the car hauler was at the Brookville location on time
Wayne R.Clean the inside of the truck with an armor all or sani wipe. The steering wheel, arm rests and cup holders were gross. I wiped them down with my personal stuff and the towel was black. The expectation is for the customer to bring the vehicle back perfect but that is not how the vehicle is loaned to you. Also, please don't assume that everyone has internet on their phone. I think it's ridiculous to charge someone $20 to check in a vehicle just because they can't do it from the text message sent to the phone. So, I had to make a trip back to the UHAUL dealer to check in my rental which was not necessary AT ALL.
Tamra G.When we had a problem we found out they were an independent dealer and that made trying to fix things even harder than if they were full uhaul only dealer
Bryan G.Driver side tail light and side marker light were not functioning. Had to drive through the night with only passenger side tail light visible. Fortunately brake lights and turn signals were functioning okay.
Cathy M.Brookville Rental is the best!
Boyd G.Very friendly and a great organization to work with. Made sure that the trailer was hooked up and ready to transport our motorcycle. Thank you!!
scott D.The truck was clean but the speedometer didn't work and it didn't shift as it should. It got the job done though
Brandy H.The equipment was not clean. The cab was absolutely filthy! My original pick up destination was at another location. Someone from U-Haul phoned me to switch my rental locations to the Brockville store even though I had reserved the truck five days in advance. This added 13.6 miles onto the cost of the truck rental ( in mileage.) I've asked for a manager to phone me to discuss to no avail. Never again.
Jill C.We were in a bind after our vehicle broke down while we were moving. We had to rent a cargo van and offload our items into it before the towing service arrived! The Brookville rental location came through for us! They were efficient and helpful; we were able to get a van quickly. The rental and the return processes were quick and easy, and our rate was reasonable. ¡Gracias!
Kathy B.It was a good rental with no issues encountered.
doug C.Thank you so much for never letting your customers down! Hands down 1,000 on their game
james B.The truck had issues staying running and it made some sounds from the transmission
CHARLES W.This 1 in brookville is acceptionably amazing. They was very nice in person and on the phone. Over all perfect 5 star.
Stormy W.Amazing customer service! Enjoyed my visit.
Asia J.Very good experience will definitely be using them for rental again if needed
ron P.The truck we rented had battery issues. Would hardly hold a charge. Concerned the entire rental period that I was not going to get it restarted.
BRETT H.There was an additional $19.35 charge for "mileage", however, we turned the U-haul within 7 hours.... filled the gas tank up beyond what it was when we picked it up, and made sure it was clean.
Caleb L.We always get our rentals through Brookville Rental. Great service and clean equipment.
K F.No one know who was suppose to do what.
William M.The website pricing compared to the pricing in store was different. When I reserved online the pricing was around the . 60cent a mile range but when I was billed it was charged at . 99cents a mile. I also, told service tech I'd like to pay cash when I got back but, he was kinda snarky when he billed and charged me from outside. I prefer budget trucks they are more affordable
LEO R.excellent service always helpful equipment always in great condition
MICHAEL P.Staff is always friendly
Lawrence C. | Overall ExperienceWe have rented your trucks several times and have always had friendly staff and excellent customer service. We will always use Brookville rental Thank you again Marie
K F.Charged extra day for being slightly late
Craig T.Keep up the great work! Thank you for your help, Mikey!
KYLE V.Have customer check turn signals and lights before hooking up to receive rental unit
Wayne R.Always friendly at Brookville Rental.
Lawrence C.Very freindly
susan G.Aside from the location having a slow to boot up computer the location itself was fine. I'm irate at U-Haul corporate because this was 45 minutes away from my location and became quite a burden on moving day to get the truck itself. I've used U-Haul for years, I'm never using them again because of this. Completely inexcusable!
Adam L.This facility was perfect of storing my camper. It was convenient and reasonably priced. I would recommend to anyone
David S. | Overall Experience