Customer Reviews for Brookings Furniture
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

Excellent service. Excellent products. The gentleman that checked me out did so with great explanations of hook up and use. He was very polite, understanding and very professional.

Clasificación:

5.0

Quick and friendly staff

Clasificación:

5.0

Van smelled like cigarettes

Clasificación:

5.0

Great service, super-easy and efficient drop-off. Will be using again, for certain.

Clasificación:

4.0

A very clean site with rental equipment parking on gravel behind a curb, a very clean and well defined parking site.

Clasificación:

4.0

The cab of the truck was filthy with trash still under middle seat. Other than that overall the experience was good

Clasificación:

5.0

Don was very personable, helpful and had us in and out quickly!

Clasificación:

5.0

Good, friendly service.

Clasificación:

1.0

Reserved a trailer three days prior, on my trip there was told all they would have is a smaller unit. So now I have to make another trip across the state. thanks u-haul.

Clasificación:

5.0

Nothing. Excellent service.

Clasificación:

5.0

Not a thing. Everything was great

Clasificación:

5.0

Trailer was full of dirt and leaves, yet they probably still charged the “$25 fee for us cleaning it” when they didnt.

Clasificación:

5.0

¡Gracias!

Clasificación:

3.0

Though personnel were pleasant and helpful, spent 45 minutes checking out a trailer due to lack of internet. Trailer was not clean, though rental agent swept it out for me. I did have to sweep it again as it was wet to start with.

Clasificación:

5.0

Too expensive .Stop the Rip off

Clasificación:

5.0

Nothing excellent customer service!

Clasificación:

5.0

Easy drop off. Friendly, professional and helpful staff. He also rented me a van for the rest of my time in town. Given there are no car rentals, uber/lyft or taxis in this area, I was grateful.

Clasificación:

1.0

I was going to redding ca, they put ronondo Beach ca,and charged me too much..huge mixup,and I had to pay the extra miles! Not happy at all!

Clasificación:

5.0

Hookup operation and cleanliness of site.

Clasificación:

5.0

Best uhaul in on the west coast. Hands down best customer service ever. Everything done by the book.

Clasificación:

5.0

Pick up was a "pain in the ass". Drop off was excellent

Clasificación:

5.0

Quick in out. Young man had me out the lot very fast and properly briefed. I have used this U Hall four times in the last three months and no problems so far.

Clasificación:

5.0

Nada

Clasificación:

5.0

Everything was great. Keep up the good work.

Clasificación:

5.0

The wood slat in the inside of the truck was broken and not notated. It was a good thing we took a picture of it prior to loading because we were going to be charged for it.

Clasificación:

5.0

The equipment worked perfectly, services we're excellent.

Clasificación:

4.0

Not sure why I was charged $200 need to contact you to see what the issues were, pretty sure I was over charged?

Clasificación:

3.0

I was NOT informed about having to sign on some website to mark the truck as returned and was then charged $59 extra for that. I put the keys in the orange box, like i was told by 5:40pm, and the guy said he closed at 5:30. Why didnt he tell me to make sure and mark online “truck returned”? But he saw me as did the cameras. It's not professional that im being charged $59 for no reason at all. I'd like someone to contact me so this can be dealt with, Please. Thank you John Miller

Clasificación:

3.0

The online checkout app was a pain in the rear! I barely had internet at the drop off location, which made the process gruelingly slow. I waited on the phone with UHaul 800# for ~12 minutes and no one picked up. While the truck worked just fine, and the place I picked the truck up from had helpful, responsive support, this was, all in all, not a pleasant or satisfying experience.

Clasificación:

3.0

They called me to tell me that my 10:00am truck rental would not be available until 4:15pm. Very stressful, to say the least.

Clasificación:

5.0

Great service. Very accommodating.

Clasificación:

1.0

Drive the van 3.9 miles and was charged 23.00 for gas when I complained, I was told I could go put 1/2 gallon of gas in it, person I spoke to was rude and condescending I work for a large company and we rent (Lincare) and we rent trucks frequently, horrible experience.

Clasificación:

3.0

Make sure the prior customer didn't transport marijuana, when we got to our final destination EVERYTHING I owned reeked of marijuana and not just a little bit!!!!!

Clasificación:

5.0

Friendly folks, very helpful! The smoothest uhaul experience I've ever had! Gracias

Clasificación:

5.0

From above: The truck container hadn't been swept out and was dirty. We made sure to give it a good sweeping after we were done. This was, however, the fastest and easiest U-Haul rental transaction I've ever experienced. Friendly, supportive staff.

Clasificación:

5.0

Fast and efficient. Great employees.

Clasificación:

1.0

Rep lied about the fuel level and changed my dropoff location

Clasificación:

5.0

The customer service at this location is alway A+!

Clasificación:

5.0

Rob was very knowledgeable and helpful.

Clasificación:

5.0

Staff was awesome, made it all as quick and easy as possible.

Clasificación:

2.0

Associate was training. New two weeks ago. Very slow and awkward at answering questions. More experienced accociate was in ajoining room but could not be consulted to help speed things up.

Clasificación:

3.0

Check box for key before asking me where it is

Clasificación:

5.0

Customer service was superb

Clasificación:

5.0

Eady drop off if the uhaul truck. Very friendly.

Clasificación:

1.0

Clean the interior/exterior of the truck better. Windows were dirty and the previous person left a book of matches in the front. Smell suggests that previous person smoked in the front. Do your best to honor the existing reservation. I originally reserved a 15 ft truck and was told a few days prior that they don't have those at the location. I made my original reservation a month in advance. While I appreciated getting a 26 ft truck at the same rate, the additional space and gas was unnecessary. Also noticed upon arrival, that there was a 15 foot truck at that location, but it was going to someone else. Lastly, I reserved two dozen pads, but only 9 were made available. While I appreciate the refund for the pads, I was relying on more pads for the trip.

Clasificación:

5.0

Excellent service, quick, easy.

Clasificación:

2.0

One of the staff members was being rude to the other Ana they were not well trained to understand uhaul system or customer service. They asked us questions over again as if we had not already reserved and checked in on uhaul site. They tried to only give us truck for one day after already giving us a smaller truck than requested. We were better off just using our own truck and making trips for this move. Not worth the cost. We were looking for better customer service experience.