Everything was great!! The guy in the front was very respectful and informative. The place was very well kept, and the process from start to finish was easy. This location was a 10/10, and I would recommend this location to my friends and family for a cheap and easy way to move your things. Great job Broadway Auto Care and Diagnostic 4/13/24
Kirubel M
Customer Reviews for Broadway Auto Care and Diagnostic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So happy with the service he was really nice and professional ☺️ thank you
RITA mGood service
Kalisa VGreat job all through the experience
anthony rMr. Ken was Amazing and made the entire process from start to finish seamless. He was nice and kind and the uhaul was great as well!! I would definitely recommend this location!!! Thank you Mr. Ken!!
Jasmine JWell there was only one person working at the facility and I arrived early for my pick up but the individual working kept saying to me. “I’ll be right with you” several times and kept helping other people and didn’t get to me until past my reservation time. Then when I got the truck, it had no gas. So not only did I get my reservation late for pick up losing time with my movers but had to make a stop to fuel the truck up before I even got to start the move. Also I used the moving company through the U-Haul site and they broke stuff and damaged my walls, tile, and broke a whole door knob off. The manager or as we said he was gonna send out and repair guy or crew and now isn’t answering any of my calls. Poor service and now I have to pay for their mistakes.
Ramon LThe gentleman that helped me with my rental was top notch! He was friendly, efficient, and thorough. I felt like a valued customer.
Jennifer IGreat customer service
james rExcellent service. Very kind. Will definitely use again.
Khaled EExcelent
OSVALDO FNothing all was excellent
EDDIE MAbsolutely my single best U haul experience ever! I wouldn't change a thing and I would clone the gentleman single- handedly running the show and put him at every single other U haul location.... fantastic !
Ken RI did not receive an email with a contract and you sent text messages and you need to explain to the customers that pictures and stuff need to be taken of the vehicle because I didn't know that until afterwards
helen fExcellent customer service and friendly staff.
ALVARO LPerfect location & the service was awesome
lisa hGreat customer Service. Easy pick up easy drop off.
lisa wEmployee was very friendly and informative. HE gave me information that I did not get from my lst Uhaul rental two weeks ago in Rowlett. I will be back this weekend.
Mark GThank you Brother Ken for your expertise it was a pleasure and delight doing business with him
Dante WAll went well this time nothing to add or take away to my knowledge.
evelyn MNot much, really. Staff was extremely helpful and very friendly.
W HExcellent customer service. Treated super friendly and with the greatest respect. Will do my business here from now on.
Mark SAttendant seemed indifferent to answering questions - even disappeared at one point. No instructions offered on how to operate back door or ramp. Decals on truck didn’t cover replacing ramp to original location (has to be SLAMMED into position), which prevented back door from closing/locking. Had to contact U-haul before I could get on the road, and I had a deadline.
RHONDA WThe person who entered my reservation, got the car and prepared everything needed for me was polite, effective and helpful! Outstanding experience. This location is specially better than other U-Haul places.
ALICIA SExcellent service. Always great service.
Thomas CTruck needs a balance, steering wheel was leaning too much to the left. I paid for a furniture dolly and was not one on the truck.
aquileo hBetter customer service and give correct information.
Tracie MExcellent customer service!
Paula Dfriendly customer service
JOSE REverything was awesome.
Shervona SI couldn't have asked for a better experience. 5 stars!
JOSEPH CPerfect experience!
Eric GJust keep doing what you are doing.
jbk aExcellent customer service!
ISHAC ACheck in and check out was extremely fast and efficient. Parking and overall space could be better. I would rent from this location again.
Samuel JKeep doing what you do
Thomas JNo need for improvement. The gentleman I dealt with was very friendly and knowledgeable
Anthony EThe people who work at this location are the friendliest and nicest of any uhaul location I’ve ever rented from.
Jason SThe owner was very nice, helpful, and straight forward. No Games or over charges like the other locations.
Joe CBest Uhaul place I have been to. Super friendly and helpful person working here. Will only go to Uhaul at this location for any trailer / car dolly rentals.
Corie WI loved how well I was treated and that everything was explained before I even left the place. I definitely will rent from here again
America MMr. Kenneth was very nice
YOLANDA RNothing
Tanora CFix the leaks in the roof.
Dianna GThe Gentleman that helped me was very Professional & Courteous, he advised me of Insurance and Wales around the vehicle looking for flaws. I returned and he was the Same Professional as I left.
Dwaine HKeep the good work
Amaka IVery friendly customer service willingness to provide information
Rachel LThe owner of this business is court very courteous, nice, and very professional.
JOHNNY HThis location did not sale rope for movers
Ashley CNot a thing…. This location is very good and the staff members there are the best….. Thanks so very much…
Ostella H