The gentleman I spoke to was very professional, polite and understanding. I honestly couldn't ask for a more respectful experience. He gets 5 stars from me and I'd most definitely recommend this location.robert D.
Customer Reviews for Broadway Auto Care and Diagnostic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.Michael C.
The website gave me the code to the locks but as soon as my phone locked, I could not revisit the page with the lock codes. I panicked. It also was not user friendly. The parking lot was torn up and hard to get into. The trucks were all over the place. It was very confusing experience and not very thorough.Rashad D.
El cliente no dejó un comentario.Chelsea J.
The man that helped me was polite, friendly, and very helpful.Joshua M.
El cliente no dejó un comentario.ROB R.
Nice, Friendly and very Polite....... I will use this location again...Kenneth D.
excellent serviceDonald F.
Great customer service, would go with againKarissa R.
El cliente no dejó un comentario.Misty H.
El cliente no dejó un comentario.Catrina A.
El cliente no dejó un comentario.Stephen H.
They charged for wrong drop-off location but I was told I didn't have to specify. I called them two hours before they opened and trying to leave a message but they don't have voicemail set up. I had been driving all night and didn't get home home until 6:30 am. That's when I tried to leave a voicemail but there was no voicemail set up so I went to sleep and woke up at 1:30 PM to a receipt charging me about $14.35. The charges we're overwritten by the Conroe people.Victor W.
The only issue I could find was that the inside of the windshield needs to be cleaned. I tried the defrost setting and it did not clear the â€˜haze' from the windshield.JohnD S.
Nothing everything went smooth and the clerk show pure professionalism and was very fast and promptWILLIE J.
This was a very friendly and prompt location.Josh B.
Guy was extremely nice and funny and down to earth. Would rent from him againMARK F.
El cliente no dejó un comentario.MICHAEL B.
Because I was charged twice for a truck and have not been reimbursed for the charges. What is really going on?Tara K.
Nothing the entire experience was seamlessMarkell J.
The attendant was terrific. Very helpful. Just not the best location and the office is very very small.JOHN D.
El cliente no dejó un comentario.jeremy A.
The guy was great band made sure I was good with my truck in the rain!Marcus L.
The staff was extremely nice and helpful!Nicole W.
El cliente no dejó un comentario.Ana L.
El cliente no dejó un comentario.Darrion G.
A+ customer service. Purposely use this location when I have the need.Erik H.
I wish this location would stay open later. They forced me to move from the previous location to this one which closed much earlier than the previous location I chose. That forced me to rent a van for 2 days instead of one. Sneaky way UHaul have to sell an extra rental day.Ana Z.
El cliente no dejó un comentario.Michael K.
Great service and super friendly!Bryan B.
Everything was great the customer service was goo, very polite very intelligentRounney S.
El cliente no dejó un comentario.Jon G.
Uhaul's stored behind business in a pasture. Tall grass and no help to remove trailer.MARY S.
El cliente no dejó un comentario.Angela V.
El cliente no dejó un comentario.Brent J.
El cliente no dejó un comentario.Gregory S.
Excellent service from the man who gets me going evert time I rent a truckCharles T.
El cliente no dejó un comentario.alex B.
Trunk smelled a bit like weed, probably from some other person who'd rented it. Everything else was great though and the guy at the store was great.Ramon S.
El cliente no dejó un comentario.Miguel M.
El cliente no dejó un comentario.Denise D.
Ken made renting a van easy as a snap! I will rent from him in the future! 6 stars rating!Kevin S.
Wonderful service. I've used this location numerous times and will do so again in the future. ¡Gracias!Sarah N.
The representative was very courteous and efficient. Vehicle was well-maintained and mechanically sound. No issues.John F.
El cliente no dejó un comentario.Elvis A.
Customer service was exceptional! Very friendly and the guy running the place knows how to handle several customers at a time in order to keep everyone happy. I highly recommend this place if you need to rent a UHaul!Kevin I.
El cliente no dejó un comentario.Timothy J.
Very friendly very well organizedBrandon D.
El cliente no dejó un comentario.sherry W.
The truck provided was the worst vehicle I have ever rented. The steering was all over the place. It had limited steering to the left. It vibrated horribly at highway speed with steering that was nearly unpredictable.Bryan S.
Arrived at location and Ken was ready with my info and truck. Transaction was smooth and efficient. Did not have issues with truck. Highly recommend.Reynaldo T.
El cliente no dejó un comentario.Gaston O.
El cliente no dejó un comentario.Connie H.
Steering was a little wonky. Tended to drift right a bit. Wasn't swept out and some trash in cab but the service was awesome.Matt M.
El cliente no dejó un comentario.JEFFREY F.
Truck was very old and hard to drive, drivers seat didn't adjust, radio didn't work.Britney R.
If customers complain about the condition need to reply with positive resultsMohammad S.
El cliente no dejó un comentario.JASON M.
El cliente no dejó un comentario.Thomas J.
Awesome salesperson. I was having a rough day and his upbeat attitude really made a difference. He was pleasant and efficient. GraciasColleen H.
El cliente no dejó un comentario.kelly W.
El cliente no dejó un comentario.Laura W.
El cliente no dejó un comentario.Daniela J.
The gentleman who checked me in was friendly, nice and an excellent example of customer serviceCarla W.
Everything good so far...Annette Q.
El cliente no dejó un comentario.Debbie M.
The owner was very informative and helpful. He is the best person I have ever encountered at a U-haul location.Torayia W.
Very easy process and friendly service, I would definitely recommend to my friends and family.Jason B.
El cliente no dejó un comentario.Erick Z.
Great experience!MICHAEL K.
El cliente no dejó un comentario.Simon L.
Ken is amazing and very professional. 10/10 would recommend!Joshua R.
El cliente no dejó un comentario.Arun A.
El cliente no dejó un comentario.Malcon H.
El cliente no dejó un comentario.Liju T.
gentlemen the Renz specific outlet is amazing! He went above and beyond for the time that I needed to rent trucks and accommodating me quite well. I will happily go back to him and rent from him as often i needed. Highly recommend - thank You!DEREK V.
El cliente no dejó un comentario.DEREK V.
Nothing is needed...The service was great,Pamela J.
Easy fast transaction! He was friendly and made my experience a lot easier. I will be using this location again.Jennifer D.
Ken was great! Service was quick and efficient!Victoria W.
El cliente no dejó un comentario.Jarret C.
At this time really nothing, just keep on rendering great customer service. Which in business these days are not that important to individuals, who own a business. If you have young individuals working the business. Please train them about quality customer service. It truly can make a big difference in your company business.hazel M.
Someone need to take the time to actually talk to the customers when there is an issue. I was put off all day and is out of 125.00 !Orena C.
El cliente no dejó un comentario.Asa Y.
Absolutely nothing! These guys took great care of us and we got our new old Mustang back to Houston safe and sound.Ben H.
Nothing at this point. Good customer experience! I especially liked the processing time and friendly professional service. Will for sure go to this location for all my future Uhaul needs.Steven S.
They gave me great service I was very pleased.Frederick W.
El cliente no dejó un comentario.SUMAN K.
The guy who rented us the u haul was extremely courteous.Gabrell G.
Can't think of a thing. Everything as always was great.William B.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.JON G.
El cliente no dejó un comentario.Tara K.
El cliente no dejó un comentario.Keshia C.
I really appreciate Ken's customer service and his quickness with the rental...Everything was fast and smooth! Thank u!Victoria W.
The service was great and very knowledgeable and answered all my questions.Judith L.