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Paullett W
Customer Reviews for Broad Street Pure
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service
David TIt served our purpose for the entire rental
JULIUS HNot have the checkin on the phone app because that app was so slow that it took over 30 minutes before we could get checked in
Adrian ZIt was just a horrible experience, I will try my best not to ever use them agai.
Cassaundra CMake sure the people are friendly That they check and make sure the trucks are clean before renting them out again And mostly Portland make sure If you're going to offer to use your mobile app to check the truck out and get it make sure it has a keyless entry at that location
capresha LThe owner got there late. Was supposed to open up at 9. He also had a negative attitude and was unfriendly. The problem was only him. The UHAUL was fine.
Mikala HWe got a flat tire 3 hours after driving and we had to wait over a hour and half. We missed our car rental appointment.
Jerry RThe truck acted like it wanted to break down need to be services didn’t even get to finish moving had to take it back it sounded so bad i should get a refunded
Omarr HHave an employee who let's the renters know every detail of the rental agreement. The employees were crooked and charged us for things that they did not tell us about, one of which nearly cost us our lives while travelling on the road. Two other things they did not tell us about was there apparently a limited amount of mileage and that to go over it there would be an extra fee, and they did not tell us that there was a cutoff time for returns on the last day of our rental so therefore we were charged for an extra day. Overall very unsatisfied, very angry. We were uninformed, overcharged, and cheated
Tara VGreat Experience, I experienced no problems at all.
David TMy battery was dead. Not sure how to remedy that, but it delayed me getting started big time. There was another truck available so I was able to call and get that one instead.
MICHAEL HApp need some improvement
Cetriuss MNeed receipt
Nicholas BHave someone available for issues/questions that should arise
Vicki RWe were cleaning the truck before we drop it off and we found a underwear under the driver seat it was disgusting.
Hugo EThe cab was filthy. The container had not been swept and had trash as well as two blankets left in it.
Glenn MDolly I rented was not in the truck
Natalie KCall or go into the U-Haul location where you would like to pick your U-Haul up from. A family member reserved online from U-Haul was told where to pick it up, she was given a verification number, and I being the family member that lived in this area went by to check on it the day before we were to pick it up, and they did not have our U-Haul, we located it 20 plus miles away. Luckily this location did not have the one we reserved but he had one we could make do with, we called and canceled the one that was 20 miles away, rented the one there locally and everything worked out Fair we were hoping to have a U-Haul that you drove that had to ramp but had to go with the 5x8 trailer that you pull. We have used U-Haul many times before never had any problems with the reservation I guess there can be slip-ups. So U-Haul, my advise to this company, is to get better at making the reservations for the ones who choose you. The main and probably one and only reason to rent a U-Haul is to move something or move a home with the family, is to make sure that you all is there at the location that they requested and not cause them any more further problems with their move.
dale dVery helpful staff
Russell FTHE APP IS A PIECE OF SHIT!!! TOOK ALMOST AN HOUR BECAUSE THE APP WOULD NOT ACCEPT MY PHOTO
ANDREW EAfter picking up the hauler and returning home, I found a combination padlock on the rear bay door. I called the location back and they said it was my responsibility to remove it. The tools recommended I did not have, and knew no one to ask. There was no apology or attempt to make it right - nothing; just a 'too bad' response. This was very unprofessional! I should not have had to break into a van I rented. This should have been checked before allowing me to take it in the first place. So I ask, on behalf of future customers, that this sort of thing be checked before allowing the vans to depart again.
Shawn MEverything was good Truck need a little work but ,it got the job done
Tijuana NThis man needs to be removed as a uhaul representative. He's blatantly rude to LGBT customers, lies about the condition of the trucks and the amount of gas in them. Even the lady at the storage facility down the street says she won't send her customers to him because he's an asshole. I've never been treated so rudely and disrespectful in my life. I'll never use this place again nor will I recommend his establishment to anyone else.
Stephanie RThis was a wonderful experience by a great guy
Tina JGreat service! Very quick and easy return.
TODD TPain-free rental. What could be improved: it would've been nice to have large tie-down points for bigger straps.
Ali FThe lady that help us was rude and unprofessional. Don’t think I would use this location again. Bad attitude
Shelly LThe man was overwhelmed. He informed me that the Truck that I was assigned was supposed to be given to someone else. He never did a walk around and handed me the keys saying that there was a quarter tank of gas. He was very unfriendly
Shirley KMake sure that the location has all the requested items available for transport service: if I request furniture pads and pay for them; if I ask for a dolly, it should be available.
Joseph BHad one blown tire on trip back was shocked that it wasn’t 2 tires because one of the others looked bad like it may bust before I got home.
James KThe man acted like he did not know I was coming to get the truck. I had to put air in the tire before I could travel to my destination.
James dI tried to document that there was mud on the passenger side and that the driver’s door key wouldn’t open the door, but the online feature wouldn’t upload my pics. I didn’t hold this against the location.
Jonathan HIt would have been helpful if the business had an answering machine.
Victoria SNot a thing. Best experience ever
Andrew QWhile a modest facility/location, the staff is outstanding and represents the U-Haul brand with pride. Tasha did a great job and was very customer friendly and professional. I was given all the info I needed and should have. The gentleman that also works there hooked up the trailer to my SUV with smile and had great tips. THANK YOU
Eduard RMake sure the truck and windows are clean
Diane Hwe had a printed confirmation for the Pinehurst location and when we arrived, the location was closed. no communication, no call the night before as advertised. when I logged in my order, I saw that the truck was now waiting for us 45 minutes away in Rockingham. this made my whole day go on a tail spin. not nice.
estarlin DThe guy who ran the office had to be the rudest person I have ever met.
Terry HThe man that was running this location was a wonderful person and was so helpful. I would use this location anytime!
Richard HI don’t like when companies ask you to sign documents before you perform an inspection which is what happened. Once I got in the truck, the cab was dirty with animal hair all over the seats, dash and floor along with dirt.
Kimberly CThe location and truck was great but worse experience ever on phone w customer service several times. Took over 45 mins to finalize the rental after getting to the location.
gerald mPickup process is long. Info could be verified prior to pickup
Gerry PTruck was resting on a tree. Sap all on the handle. Did not have blankets in the vehicle. Opened 15 minutes late, had to wait to get blankets. Key was in the lockbox, though.
DONNIE MVery friendly and are very nice. Not a huge selection but it worked out for me.
Robert SMake sure a customer understands they will be charged an insurance cost of at least $14.00, that there is a rental tax and environmental fee on the cost of Your rental. Your cost of the $19.99 10 ft truck will cost $40.41. This is cost WITHOUT MILEAGE OR GAS Big surprise in our experience with UHaul.WE Donald O'Leary
donald oThe two people we deal with was very professional and helpful. Excellent
MIGUEL R