Comentarios del cliente para Broad Street Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Broad Street Mini Storage

Grado total:

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ELIZABETH H. en

Grado:

Was charged for fuel that shouldn't have been charged. We fuel up the truck where we needed it to be on the Mark and yet still was charged. I would like a refund on this.

Talicia S. en

Grado:

Nothing the gentleman who were at this location were superb!!!!!

Susan J. en

Grado:

The employee at this location was wonderful but Ian very upset that I did not receive a discount or anything due to the fact hat I had to wait til noon to pick up my van when I ordered it for 9am! I was told it was a 24/7 pick up and then when the link didn’t work I was told it wasn’t a 24/7 rental location and to go somewhere else. Only to find out by the store attendant at noon it is!! You customer service phone workers are terrible and were no help!! I had to love without my helpers due to the fact we were 3 hours behind. I have rented many trucks from uhaul and never had any issues or treated this way.

John D. en

Grado:

Exceptional Service. Excellent facility. Would recommend to everyone....

Santhosh K. en

Grado:

El cliente no dejó un comentario.

CHARLES D. en

Grado:

The rep that helped me was the most professional I’ve ever worked with!

James K. en

Grado:

Not much, yall cool.

Robert H. en

Grado:

El cliente no dejó un comentario.

Kathryn S. en

Grado:

El cliente no dejó un comentario.

Victoria Z. en

Grado:

El cliente no dejó un comentario.

Joseph D. en

Grado:

Very good staff , helpful and professional . excellent customer service !

Matthew R. en

Grado:

Experience was good but after due diligence on my part. It would have been disastrous if I did not know area to drop off as there are very few uhaul drop offs in Blacksburg, Va. and other parents were denied drop off of trucks after moving in students at Va. Tech. Not a good situation!

Kim C. en

Grado:

The reason I did not give a higher mark is that drop off information was not accurate and misled totally. I am not the only one mis understood the information. I was with my partner at the time who also mis understood

Edwin C. en

Grado:

El cliente no dejó un comentario.

Susan J. en

Grado:

Best location so far

Kevin T. en

Grado:

Need online check in to work faster

JAVIER R. en

Grado:

El cliente no dejó un comentario.

Sarajiki P. en

Grado:

Jack was most definitely beneficial during this move and though the system was giving him problems (technology has its days), he was gracious and helpful through it all. Recommend this branch of U-Haul and will use them again.

joey G. en

Grado:

El cliente no dejó un comentario.

nancy W. en

Grado:

Great staff and service. Happy I chose this location. Rented storage space and van. Excellent customer service, friendly and helpful service. Seamless ??

Charles Y. en

Grado:

El cliente no dejó un comentario.

Ruth O. en

Grado:

Great customer service!!!

Scott L. en

Grado:

Drop box only

Jerry P. en

Grado:

Awesome customer service and my rental was waiting for me

Raul C. en

Grado:

Easy breezy, friendly staff and very convenient.

Aaron W. en

Grado:

Truck seemed to drive a bit rough, but otherwise it was great and the pickup location was nice. The online scheduling and purchase process was not good. I am concerned that I may end up being double charged as I filled out the same scheduling form twice. This online process should be improved.

Dannie P. en

Grado:

El cliente no dejó un comentario.

Kimberly T. en

Grado:

***** FIVE STARS -- Jack, the manager at this location, is a consummate professional and a welcoming, affable fellow. He is an immense asset to your company and a top "keeper of the brand." A rare gem in these dissonant, chaotic days. --Kimberly T. (April 2019)

frank T. en

Grado:

El cliente no dejó un comentario.

YVONNE T. en

Grado:

Unsatisfied with customer service

Christopher D. en

Grado:

I have been to several uhauls and none have come close to the level of service I received here. I feel so much better about renting a truck in the future now.

Devlin M. en

Grado:

El cliente no dejó un comentario.

Randall J. en

Grado:

Friendly staff; nice truck. I just wish their systems were a little faster (e.g. doing the computer work), but not the fault of the branch.

Karli J. en

Grado:

This process was a NIGHTMARE! I showed up to get the truck... was prompted by the website.... only to be told that my reservation had expired... and I needed to call Gavin. Well, I called Gavin multiple times leaving messages with NO RETURN PHONE CALL! We had to wait until the location opened up at 12pm to get the truck. I had coordinated with movers to be at the house at 7:30 am that morning... everyone was waiting around because we did not have a truck. Then Uhaul wanted to contact me all afternoon after I got the truck to discuss the situation.... at that point.... I was trying to move now that we had gotten the truck FIVE hours after I had originally rented it. I want a complete refund. Supremely disappointed and will not be using Uhaul moving forward.

Elisa B. en

Grado:

El cliente no dejó un comentario.

Rachel S. en

Grado:

The man working (I think his name is Marvin) was very friendly, flexible, and helped us with all of our questions. We will definitely rent from this location again.

Edana E. en

Grado:

Keep doing what you're doing. I made reservation on the phone and the person was friendly and knowledgeable. I experienced the same friendliness and helpfulness when I arrived to pick up the van. He provided all the information I needed to know about returning the keys if I returned after hours, type of gas to refuel and how to locate the gas tank cap. Location is in a well lit and busy area with lots of available parking to leave my vehicle. Thank you.

Matthew R. en

Grado:

Seems the overall price is high. $19.95/day, no issue. I drove a total 50 miles, $10 collision, put $10 in gas in tank. total cost was $86. $76 of that without collision so basically cost $56 in mileage. That is too high!

Elizabeth C. en

Grado:

Very friendly and helpful. Good location to interstate 64. Parking lot well lit but a little dimmer than i like.

Kevin B. en

Grado:

returned with full tank of as gas,not credited for such,told $29.95 a day charged $29.95 X2 days came to 52.60 .Would not recommend this this to any one.. Back to Westmoreland and Broad Street.

Remon L. en

Grado:

El cliente no dejó un comentario.

Annette W. en

Grado:

My contract was totally messed up. I was sent to three locations to get a truck. My confirmation the night before was sent 4 times. The next morning, the location was not open. CRAZY

Trevor L. en

Grado:

The woman working the desk was unbelievable! Even though she was closed she could tell we were having trouble accessing our on-line rental reservation. She came out, opened her office and helped us out! She made the entire process simple and she did it all with a smile! She didn't have to come out after she was shut down but she did anyway. I am grateful she was there and was willing to help! THank you!

Kenneth B. en

Grado:

Would rent from location again. Rental vehicle could be washed and clean the windshield. Don't keep copies of credit cards.

Gloria G. en

Grado:

The owner would not return phone calls. She did not accept or mark my rental as being returned was not friendly or customer service oriented about the matter. She seemed unconcerned that I was given incorrect information only that she wanted Uhaul to come and pick up the auto transport trailer. I tried to call several times and left messages at her office and she did not return one phone call. I contacted corporate and regional office and no return calls on yesterday regarding this same matter. Customer service drives your business. I did everything I was told to on my call and I still was not treated fairly as a customer. I paid over $150 for a few hours to be chastised by a dealer, how unfortunate.

Katia F. en

Grado:

Mobile check in and check out are a little time consuming.

Ashley B. en

Grado:

The mobile check-in is terrible to say the least. I had to take picture of my driver license and myself about 5 times, only to not be able to check-in and pick up the truck I needed. I tried for about an hour. This system is extremely flawed because it shouldn't be that difficult. Please rethink the process because it was annoying to say the least.

Elizabeth M. en

Grado:

The mobile pickup app made the process much more cumbersome and difficult. I spent 20 minutes trying to get verified when I ended up having to go in and get the keys anyway. This is not a reflection on the staff at West Broad Mini Storage. They were great! The mobile pick up process was not. It was difficult to get back to the live messaging with an agent when I ran into problems. Also the validation on the alternate contact form prevented me from moving forward by not recognizing a valid phone number. Additionally, please indicate that contacts will get a phone call from an Arizona phone number so that that know to pick up. Overall, the mobile pick app was an unsatisfactory user experience.

eRIC G. en

Grado:

Everything worked out great. Sign up was easy, customer service was great and courteous. Vehicle was clean and ran well. I had no problems or issues and would definitely recommend this location to friends. I will use this location again.

Nasir A. en

Grado:

First of all the location is easy to miss even though they are right off of broad street and secondly they don’t have a lot of options. The office space is extremely small. When I went to pick up the van the gentleman running the office was nice enough however the next day the person working who identified herself as Holly was extremely rude. Starting from the tone of her voice to the way she talks. She will only try to be nice if she thinks you may complain. She gives u-haul a bad name.

Lisa B. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.

Vincent W. en

Grado:

Staff was very nice and helpful

Kevin B. en

Grado:

U-Haul dropped my reservation the day I was scheduled to pick up my truck and supplies. The attendant at the location I went to was still able to supply me with what I needed but apparently this is reoccurring software issue. To improve service for the next customer, work on this issue so that it does not happen as often as it does. It's quite stressful hearing your reservation has been lost on moving day after you've paid money to secure it and confirmed ahead of time the reservation was indeed in the system.

Lakshminarayana K. en

Grado:

Spoken with customer service and booked this 10' truck. But when i went to pickup the location to pickup changed email but while received call on sunday i was told that i have to pickup from the Dominion Blvd, Glen Allen at Cox Road, 23059. But when i went there no truck available, then they told me to go to 1 mile away place, There the truck breakdown, then i have to go another place and finally got the truck. This was my experience. So nervous and last minute information to pickup was panic. Other wise truck is very clean and good.

William W. en

Grado:

El cliente no dejó un comentario.

Tony W. en

Grado:

Lol unless u plan on doing the moving for us... u pretty much got it down... the lady that helped me was an angel. Thank u

Carol W. en

Grado:

El cliente no dejó un comentario.

John O. en

Grado:

Gentleman was very nice and efficient completing paperwork at drop off.

shaquana R. en

Grado:

El cliente no dejó un comentario.

Rob B. en

Grado:

Process was easy and personnel checking me in was friendly.

MATTHEW E. en

Grado:

Awesome staff! Made my day!

girlbert H. en

Grado:

The woman at the front desk was very short and rude.

Barry R. en

Grado:

El cliente no dejó un comentario.

Constance C. en

Grado:

The van was a lifesaver during my in-town move. The manager extended my rental from 1 day to 3 and I’d recommend this location highly.

Anderson A. en

Grado:

El cliente no dejó un comentario.

SHUTAO X. en

Grado:

The mover today charged more and work slower

Darko M. en

Grado:

El cliente no dejó un comentario.

Kehinde J. en

Grado:

The location doesn't have a big sign so it can be difficult to spot. Overall, I had a great experience. The check-in process was a bit lengthy but it was easy to follow. The price was affordable and the rental was nice and clean. Would highly recommend to a friend.

Timothy F. en

Grado:

Holly is very accommodating and friendly!

Merissa T. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

Very friendly and customer oriented. Booking, check in, and return all went flawlessly. Superior customer service. HIGHLY RECOMMEND!

Jennifer Y. en

Grado:

The van was clean and comfortable and ran well. And we got good gas mileage! We were totally satisfied with our experience!

Shanek R. en

Grado:

El cliente no dejó un comentario.

nathan H. en

Grado:

Nothing keep up the good work

Adelaide W. en

Grado:

I don’t understand y my total was 295 dollars please explain I didn’t asks for ins

JAMES J. en

Grado:

El cliente no dejó un comentario.

STEVEN N. en

Grado:

Martin is great at Broad Street Mini Storage. Really pleasant to deal with and looks out for his customers!

Cynthia M. en

Grado:

No complaints. Received excellent service throughout the entire ordeal. Thanks Uhaul for making the experience effortless. 5 stars!!!!

Steven N. en

Grado:

There were some issues with my experience, but they were not the fault of the location or the person (Martin) at the pickup location. He was great. When you call the number for Uhaul locations, if they don't answer the call is rolled over to another location, often far away. They don't tell you that when they answer, so if you are trying to get information about the local area, local serives, etc., they will tell you what they are reading from a screen, but not necessarily tell you that's what they are doing. So my advice is ask if they are at the actual store you think you are talking to before you put faith in what they are telling you. the first rental agent that I spoke with and set the reservation up with was extremely pushy, even though I had said from the beginning I called to inquire and get information. Every sentence ended with "Just give me blah blah blah and I'll set up your FREE reservation." I did end up setting up a reservation with her, and getting pushed into agreeing on a certain number of hours (ALWAYS tell them 24 hours.. the rental is for 24 hours but if you say 4 and bring it back in 5 you get charged a late fee.) I just wanted to get off the phone with her really, and ended up having to change it because I didn't get an accurate answer to my questions about the location relative to where I was going to be working. It was far from where I thought it was. So I ended up talking to someone at UHAUL 4 times to get the reservation made and then changed. Funny that not one of those times did anyone say anything to me about having an "EHOLD" on my name, meaning UHAUL didn't like the way I argued a bill in the past and made a notation not to rent to me in the future.Not until I had driven over 100 miles and was standing at the counter with a franchisee employee trying to complete printing the contract did a message appear to that effect. Another 30 minutes of phone calls and me stating that I had no problem NOT being a Uhaul customer anymore and saying I would just go up the street to Home Depot and rent a truck, and then suddenly the EHOLD was removed. But there is no reason for them not to have told me from the beginning about it and just let me walk away from the whole deal and be somebody else's customer. Win-win or no deal. There were issues with the online system to complete the rental contract. It seems there should have been an easier way for the franshisee rental agent to get support for that system from UHaul so that the transaction could have been completed sooner. So Broad Street Mini Storage is great! Uhaul needs to work on their systems.

Lynne Y. en

Grado:

This location needs to have the items requested, not just the truck.

De'Borah T. en

Grado:

Awesome customer service

Randall J. en

Grado:

Friendly people. The computer system could be easier to navigate...

Elizabeth P. en

Grado:

El cliente no dejó un comentario.

Andrea C. en

Grado:

Awesome experience. Van was in grest shape and your employee was very friendly and helpful. Signage could be a little better. Without rental van sitting there it would have been hard to know where to go -- and it was a little hard to know where to park upon arrival.

SANKARALINGAM K. en

Grado:

El cliente no dejó un comentario.

Allen B. en

Grado:

El cliente no dejó un comentario.

Julie W. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

Thank you Holly for being genuinely pleasant. It was an absolute pleasure talking with you. Thanks, Bill Monroe

Gurjeet singh M. en

Grado:

El cliente no dejó un comentario.

Doug P. en

Grado:

El cliente no dejó un comentario.

Sujan L. en

Grado:

El cliente no dejó un comentario.

Mary W. en

Grado:

El cliente no dejó un comentario.

RODRIGO A. en

Grado:

El cliente no dejó un comentario.

SHERRY N. en

Grado:

El cliente no dejó un comentario.

SHERRY N. en

Grado:

Everything was easy and went off without a hitch (literally!). The manager was very helpful.

Maria L. en

Grado:

Very professional. Nothing to improve. Thank you!

Bhavik G. en

Grado:

El cliente no dejó un comentario.

Daniel D. en

Grado:

El cliente no dejó un comentario.

STAPHANIE F. en

Grado:

El cliente no dejó un comentario.