Customer Reviews for Broad Street Mini Storage
(U-Haul Neighborhood Dealer)

289 reviews

7215 W Broad St   Henrico, VA 23294

(804) 823-3988

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: 8:30 am - 1:00 pm
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/31/2024: 8:30 am - 1:00 pm

Show All Hours

Services at this Location:

Contact Us

(804) 823-3988

7215 W Broad St
Henrico, VA 23294

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: 8:30 am - 1:00 pm
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/31/2024: 8:30 am - 1:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Edward Spellman 
Rating:
5.0

This location is friendly, always has a smile and works to make their customers happy!

Beth Saladino 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Mendoza 
Rating:
1.0

stop charging customer for fuel, who already put gas what he used it. how do you charge 3+ gallon gas for 13 miles run. when I already put 2 gallon gas.

Mamunur Rashid 
Rating:
4.0

Customer did not leave a comment.

Oytun Sisman 
Rating:
5.0

Maybe some form of discounted rate to repeat clients thats all😊

Leonard Tonui 
Rating:
5.0

Employees were Wonderful 😊

MARY JO 
Rating:
5.0

Keep up the good job.The staff was well courteous and professional.

EMMANUEL KOKOR 
Rating:
5.0

Customer did not leave a comment.

tania lopez 
Rating:
5.0

Customer did not leave a comment.

ROBERT Perkins 
Rating:
5.0

The lady was very nice I'm sorry I didn't get her name but she was excellent

PHYLLIS HENDRICKS 
Rating:
5.0

This place was amazing. The whole process was effortless. The lady at the front (I’m so sorry I didn’t catch your name) was so friendly and caring. If we need a uhaul ever again we will be back to her. The truck smelled so clean and well taken care of too!! Thank you for making what’s usually such a stressful time a breeze.

Tess McIntosh 
Rating:
5.0

I was so pleased with the service, the friendliness and accomodating attitude of the staff. It was a great experience.

Elizabeth Beamer 
Rating:
5.0

Customer did not leave a comment.

MARKDWAYNE SNYDER 
Rating:
5.0

All I can say is that Beverly is amazing!!!! She was so nice and helpful during this stressful period in my life ! Love her

Susan Leslie 
Rating:
5.0

Customer did not leave a comment.

Richard Mangum 
Rating:
5.0

Janine was so helpful and reassuring in helping me book our truck. We've been moving various pieces and parts of our belongings over a few weeks from our old house to our new one and we are pretty worn out at this point. Janine was so kind and friendly, she made a long process seem much more humane in the way she talked with us and she gave my husband very clear directions so he could return the truck in the best shape for the next user. Janine is one a kind and knew her stuff. If I needed someone to show others what kindness and good customer service look like, I'd introduce them to Janine. Thank you and please relay our appreciation to her and her manager. Great store with amazing people! Robyn and Steve Boggs

Steven Boggs 
Rating:
5.0

Customer did not leave a comment.

Sheila Simms 
Rating:
5.0

Nothing to improve the lady was professional and impeccable service.

Robyn Golden 
Rating:
5.0

Customer did not leave a comment.

LaKasha McWilliams 
Rating:
5.0

Staff very respectful and clean will rent again and recommend to others

stanley kelly 
Rating:
5.0

I went around noon on September 9th, and I had some of the best customer service I've ever had. I didn't catch her name, but the lady that was working was incredibly friendly, helpful, and patient, as I was kind of a pain in the butt.

christopher durden 
Rating:
5.0

Clerk can have coffee at the counter. Everything was well organized, professional and very friendly.

Robert Milton 
Rating:
5.0

Ladies were very nice and professional! Will definitely recommend and use again soon

Brian Colley 
Rating:
5.0

Customer did not leave a comment.

Georgia Eure 
Rating:
5.0

Customer did not leave a comment.

JUSTINISIAH FLEMING 
Rating:
5.0

Beverly was very very nice to work with! Would definitely recommend to others!

mia Spears 
Rating:
5.0

BK was absolutely amazing

Tom Montgomery 
Rating:
5.0

Great customer service !

Ron Hill 
Rating:
5.0

Customer did not leave a comment.

Mouham Elkhayat 
Rating:
5.0

Customer did not leave a comment.

Trina Greenwood 
Rating:
5.0

Customer did not leave a comment.

Alfred Walker 
Rating:
5.0

Customer did not leave a comment.

Sujan Leelanandhan 
Rating:
5.0

Williams Barrios

WILLIAMS BARRIOS 
Rating:
5.0

Nothing!! Y’all are pawsome!!

Mary Barnes 
Rating:
3.0

The attendant was very helpful and pleasant to work with. It was very clean, but the outside needs some sprucing up! The uhaul truck itself needs work!! The visor on the driver side hangs down and won't stay up. We will definitely call you all again, if we need a uhaul, but wanted you to know that you need to maintain your truck a little bit better.

Sharon Johnson 
Rating:
5.0

Very helpful in a difficult situation

Dona Stuart 
Rating:
5.0

Customer did not leave a comment.

Lee Ann DeForest 
Rating:
5.0

Customer did not leave a comment.

Corey Stanley 
Rating:
5.0

Customer did not leave a comment.

Corey Stanley 
Rating:
5.0

I could go on and on about how helpful and wonderful Janine was. What a kind hearted soul that made my day and my experience at Broad Street Mini Storage/Neighborhood U-Haul so amazing. Truly a blessing!

Matthew Slater 
Rating:
5.0

Customer did not leave a comment.

Mary Barnes 
Rating:
5.0

Always very professional and friendly.

patricia key 
Rating:
5.0

I will recommend the location, but Clerck was not so helpful when we asked about price information on units. Didn’t offer to show one and didn’t offer where to find the size and price s instead she read it if the screen fast . E didn’t have a pen or paper offered or even a print out .

Guillermina Rosales 
Rating:
5.0

Customer did not leave a comment.

Ronald Heller 
Rating:
5.0

Customer did not leave a comment.

KATINALYNETTA SM IRVING 
Rating:
5.0

Customer did not leave a comment.

Tamilarasu Ulaganathan 
Rating:
1.0

Check in was extremely confusing and address was wrong

Brooke Dickerson 
Rating:
5.0

All good: Beverly and team are super friendly and helpful!

brian brown 
Rating:
5.0

Beverly was fantastic. Great customer service!

Michele Monti 
Rating:
4.0

The driver's door on my rental did not seal well, so as I drove, it whistled and rattled. Also, the sun visor on the driver's side was broken. And no cruise control.

Beth Saladino 
Rating:
4.0

Customer did not leave a comment.

John Cheek 
Rating:
5.0

Customer did not leave a comment.

MaryAnn Webb 
Rating:
5.0

Completely awesome

RICHARD GOLD 
Rating:
4.0

Customer did not leave a comment.

Lakeisha Anderson 
Rating:
5.0

Customer did not leave a comment.

NIKEISHA AHMED 
Rating:
5.0

It was a great experience, friendly, professional, clean and fast., I will always return there and refer my friends and family.

patricia key 
Rating:
5.0

Attendant was so helpful and polite

Charles Diacont 
Rating:
5.0

Nothing!

ASHLEY GROSS 
Rating:
4.0

Customer did not leave a comment.

Ann Voss 
Rating:
5.0

Customer did not leave a comment.

RENEEYVETTE WALKER 
Rating:
5.0

Angie, the attendant was fantastic. Will definitely use them again.

mark merlin 
Rating:
4.0

Customer did not leave a comment.

Lorentee Crossley 
Rating:
5.0

Customer did not leave a comment.

Jasmine Bowden 
Rating:
5.0

Easy in and out and like the GMC cargo van.

Shelley Jones 
Rating:
5.0

Very helpful and courteous to our situation - would highly recommend this branch and will use in the future

John Schroeder 
Rating:
1.0

Only did trip as discussed with rental department checked u haul in said I was over miles they did not give me enough make trip so I got charged 20 dollers more unexceptable

Larry Nichols 
Rating:
5.0

Customer did not leave a comment.

Daniel Brown 
Rating:
5.0

Continue to maintain your customer focus experience. Thanks for your help!

ALEXANDER MCMILLAN 
Rating:
5.0

Customer did not leave a comment.

Joshua Poynor 
Rating:
1.0

Overcharged and currently in dispute with corporate. Someone’s pocketing money here.

JUDITH AVERILL 
Rating:
5.0

Customer did not leave a comment.

John Cooney 
Rating:
5.0

Customer did not leave a comment.

David Beale 
Rating:
4.0

Customer did not leave a comment.

Mark Damron 
Rating:
5.0

Customer did not leave a comment.

LaMona Archer 
Rating:
5.0

Customer did not leave a comment.

Christopher Witkowski 
Rating:
5.0

Customer did not leave a comment.

JESSICA SEAY 
Rating:
5.0

Customer did not leave a comment.

Eric Hall 
Rating:
5.0

Customer did not leave a comment.

Richard von Schmidt-Pauli 
Rating:
5.0

They were very kind even though I don't speak English.

DANIEL MEDINA 
Rating:
5.0

Customer did not leave a comment.

Rebecca Webb 
Rating:
5.0

Customer did not leave a comment.

BILAL KIPCHICHIR 
Rating:
3.0

The check engine light was on right when I turned the uhaul on. There was a seal leak in the door so the entire ride I just heard loud wind. The sun visor was also broken

Gracie Hughes 
Rating:
5.0

Always amazing to deal with. My fifth time using them and the have always exceeded my expectations. See you soon.

KENNY LANGAT 
Rating:
4.0

Very nice friendly customer service agent.

Jennifer Lazzuri 
Rating:
5.0

Nothing. The service was well satisfied to me. Thank you.

BURNICEENOS SCOTT 
Rating:
1.0

This experience was horrific! I have to move more things and unfortunately I am not sure if I will ever use U-Haul again! Someone was supposed to call me they never did and you charge me extra I am extremely upset and irritated this is not acceptable for a business at all. There were problems with the computer system when I was waiting for pick up. And they were still problem for the computer system when I got back to return it

Allen Gunther 
Rating:
5.0

Beverly was great. Pleasure to work with and very helpful! A+

James Conway 
Rating:
5.0

I was told my cc would be used for holding and I could pay how I wanted to pay in the am. Instead my card was ran and created Insufficient fees on my account receptionist gave incorrect payment options

Michelle Davis 
Rating:
5.0

Amazing customer service. And I was in and out in a matter of minutes thanks to the easy order process. Thanks!!! I highly recommend Uhaul.

ERIC MILLER 
Rating:
2.0

The uhaul trucks are old dinosaurs and gas guzzlers. It doesn’t have ports for charging phones - only old fashioned cigarettes lighters are available. Horrible mess. My phone died and couldn’t charge it as. I lost my gps navigation. Learn from Penske whose trucks are new

Ephraim Nkonya 
Rating:
5.0

The web site was bad. Did not work even though I logged in, password, etc. I found my reservation once, but then it disappeared so I was not able to use the web to check in, had to go when the office was open. Beverly the agent was great to work with.

Dennis Tarrant 
Rating:
5.0

Beverly was wonderful. She was friendly, knowledgeable and very easy to work with. This experience was simple and I was able to get everything taken care of quickly.

Tammy Lancaster 
Rating:
5.0

Even though it was a holiday weekend, the manager was extremely helpful and friendly, way above expectations. She told me exactly what I needed to know, and her tips helped me over some potential rough patches. Great attitude that helped me through what was otherwise a very rough day (clearing out a deceased loved one's apartment). A+++++

ROBERT GREINER 
Rating:
5.0

Customer did not leave a comment.

Ricky Dabreo 
Rating:
5.0

Renting a UHAUL van from Broad Street Mini Storage at 7215 W Broad Street was a great experience. The resident manager, Beverly, is top notch! She is extremely professional, knowledgeable and provided superior customer service. Thank you, Beverly!

SHELLIE ARCHER 
Rating:
3.0

Customer did not leave a comment.

Claudia Brookman 
Rating:
5.0

Nothing. Clean van. Excellent customer service!!!

Diane Yane 
Rating:
5.0

Customer did not leave a comment.

ronald bullock 
Rating:
5.0

Customer did not leave a comment.

marcus van 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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