Customer Reviews for Brite Washworld
(U-Haul Neighborhood Dealer)

363 reviews

900 Adams Rd   Dawson Creek, BC V1G0B8

(250) 782-8378

Office Hours

  • Monday - Wednesday:
    9:30 am - 2 pm / 3 pm - 5 pm
  • Thursday:
    Closed
  • Friday:
    9:30 am - 2 pm / 3 pm - 5 pm
  • Saturday:
    10 am - 2 pm / 3 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 5/18/2024: Closed
  • 5/19/2024: Closed
  • 5/20/2024: Closed
  • 6/15/2024: Closed
  • 6/16/2024: Closed
  • 6/17/2024: Closed
  • 6/29/2024: Closed
  • 6/30/2024: Closed
  • 7/1/2024: Closed
  • 8/2/2024: Closed
  • 8/3/2024: Closed
  • 8/4/2024: Closed
  • 8/5/2024: Closed
  • 8/20/2024: Closed
  • 8/21/2024: Closed
  • 8/22/2024: Closed
  • 8/23/2024: Closed
  • 8/24/2024: Closed
  • 8/25/2024: Closed
  • 8/26/2024: Closed
  • 8/27/2024: Closed
  • 8/28/2024: Closed
  • 8/29/2024: Closed
  • 8/30/2024: Closed
  • 8/31/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed
  • 9/28/2024: Closed
  • 9/29/2024: Closed
  • 9/30/2024: Closed
  • 10/11/2024: Closed
  • 10/12/2024: Closed
  • 10/13/2024: Closed
  • 10/14/2024: Closed
  • 10/15/2024: Closed
  • 10/31/2024: Closed
  • 11/8/2024: Closed
  • 11/9/2024: Closed
  • 11/10/2024: Closed
  • 11/11/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(250) 782-8378

900 Adams Rd
Dawson Creek, BC V1G0B8

Services at this Location:

Office Hours

  • Monday - Wednesday:
    9:30 am - 2 pm / 3 pm - 5 pm
  • Thursday:
    Closed
  • Friday:
    9:30 am - 2 pm / 3 pm - 5 pm
  • Saturday:
    10 am - 2 pm / 3 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 5/18/2024: Closed
  • 5/19/2024: Closed
  • 5/20/2024: Closed
  • 6/15/2024: Closed
  • 6/16/2024: Closed
  • 6/17/2024: Closed
  • 6/29/2024: Closed
  • 6/30/2024: Closed
  • 7/1/2024: Closed
  • 8/2/2024: Closed
  • 8/3/2024: Closed
  • 8/4/2024: Closed
  • 8/5/2024: Closed
  • 8/20/2024: Closed
  • 8/21/2024: Closed
  • 8/22/2024: Closed
  • 8/23/2024: Closed
  • 8/24/2024: Closed
  • 8/25/2024: Closed
  • 8/26/2024: Closed
  • 8/27/2024: Closed
  • 8/28/2024: Closed
  • 8/29/2024: Closed
  • 8/30/2024: Closed
  • 8/31/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed
  • 9/28/2024: Closed
  • 9/29/2024: Closed
  • 9/30/2024: Closed
  • 10/11/2024: Closed
  • 10/12/2024: Closed
  • 10/13/2024: Closed
  • 10/14/2024: Closed
  • 10/15/2024: Closed
  • 10/31/2024: Closed
  • 11/8/2024: Closed
  • 11/9/2024: Closed
  • 11/10/2024: Closed
  • 11/11/2024: Closed

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Chase McMurphy 
Rating:
4.0

I showed up as they closed so I didn’t have much of a interaction but they were friendly and helpful

mark LAMBERT 
Rating:
4.0

Customer did not leave a comment.

Paul Blake 
Rating:
2.0

It is really nice looking for the key drop in -25 degree cold and trudging through their unplayed yard. Nowhere near the door, no signage. It was like someone said let’s put the key drop in the most obscure place possible.

Greg Garowey 
Rating:
5.0

Customer did not leave a comment.

Shawn Bigfoot 
Rating:
5.0

Customer did not leave a comment.

ARNOLD MARTIN 
Rating:
3.0

I dropped the unit off over the weekend and there was no one there. I receivde no follow-up, so I assume all was well. I will note that the place was under renovation, but they accommodated U-Haul services very well and has a wide selection of units on their lot. And, they were conveniently located too. Easy access.

Larry Baran 
Rating:
3.0

Customer did not leave a comment.

Micheal Prince 
Rating:
3.0

Make sure there's fuel in the truck

Frank Baumeister 
Rating:
5.0

Customer did not leave a comment.

Ken Morrison 
Rating:
1.0

This is the second time i have rented a trailer from here, both times being saturdays. Jan 6th The first rental - after waiting a couple days for uhaul to confirm my booking (completely understandable). The day of, the attendant Chelsea texted me asking if I still needed my rental and they are "closed" on Saturdays. The pick up went fine and so did the return. Feb 3rd the second rental - uhaul again taking a day or to for confirmation (Which i assumed was because she is closed on Saturdays according to her text)...FRIDAY 4pm i received a text from Chelsea again "you have a reservation 330 tomorrow. I will be closed at that time, would you be able to meet me for 10am?" This is ridiculous as it was the day before my moving rental, this was already confirmed, and clearly she isnt closed saturdays, just doesnt want to work saturday afternoons but waits to talk to the person renting and not uhaul. So unprofessional. After moving my financial meeting, i was able to meet her at 10am. (My vehicle doesnt have a hitch, but my partner who was working until 330 was going to be able to grab it with his truck). I asked her, because she was the one that couldnt meet me for my confirmed time, and also i wasnt able to take the trailer until my confirmed time.... if i can still return it sunday at 330 (The time i had booked until). She told me no but she wont be here to check anyways. - Which was fine. She requested i take a picture when we hook up for her and send it to her. She pulled out her phone, got me to sign the document, she did not do a walk around with me, she did not take a picture of the trailer connected to my vehicle - because she wasnt there. The main issue i have is when we came back at 330 to grab the trailer, it was frozen to the ground. The hitch was in a pot hole of the gravel filled with water that had been frozen. So the trailer wasn't even accessible. Which is the least she could have done. I tried to call her,, her phone rang and no answer, I sent a text saying the trailer was frozen to the ground, with no answer. We needed the trailer so my partner and i CHIPPED and jacked up the trailer on our own with a bar. (Dangerous). She did not follow up, did not return my call or text. I have all the texts, pictures and video. I would like a refund for my last trailer rental as this caused unnecessary stress, extra work and time, and the whole seemed very sketchy. We returned the trailer Sunday by 3:30, there was no one there to confirm (again) and no one reached out. I ask that you do not allow anyone else to book on weekends from this place, clearly lacking the time management, professionalism and respect. If she wants to be closed on the weekend, you need to stop letting people book on the weekend, there are other options for trailer rentals that wouldve been way less hassle. I understand her having something come up one Saturday but reaching out twice and then this happening with no follow up is ridiculous for such a well known brand.

Anndrea Kellestine 
Rating:
5.0

Customer did not leave a comment.

Victor Kwong 
Rating:
1.0

I had the ABSOLUTE worst experience from this location. No calls were received the day prior to pick up by the location. Uhaul customer service then ended up calling us 4 hours before we were supposed to pick up the truck. We had to scramble around looking for a moving truck the day before a scheduled move due to lack of communication from this dealer. When we dropped off the uhaul we had issues with the return process. The location did not call us after we had returned without pictures due to malfunctioning technology on our end. I ended up having to call customer service, again to figure out what was going on. Tips: Answer your phone, ensure equipment is capable of handling winter weather conditions, and communicate issues with your customers in an appropriate time frame. I strongly urge those looking to use uhaul through Dawson Creek to look into other options. They are not reliable.

Waverly Riis-Christensen 
Rating:
5.0

Easy reservation and great communication before and after rental

Gerald Evans 
Rating:
5.0

Nothing

Patrick Keller 
Rating:
4.0

Unit was dirty, got a flat within 100km

Jesse Kruithof 
Rating:
5.0

I only dropped off the truck & trailer at the end of my move - but my brief interaction with the gal there was great! Helpful, courteous and friendly!

zoe tydeman 
Rating:
5.0

Customer did not leave a comment.

Serhii Tanchenko 
Rating:
5.0

Experience was Excellent. Trailer pick up was very smooth, and great service. Exterior was dirty, but trailer inside clean and unit was well maintained. Returned in same condition as picked up. Drop off experience was great as well. Would recommend U-Haul to others.

dean werstiuk 
Rating:
3.0

Customer did not leave a comment.

Clayton Brown 
Rating:
4.0

Not a whole lot was great service and constant communication from u-haul

John Giesbrecht 
Rating:
5.0

Customer did not leave a comment.

Albert Bunoan 
Rating:
3.0

Customer did not leave a comment.

Teresa Ross 
Rating:
1.0

Cheetos in the cab on the floor. No blankets even though the website let me order them... worst of all was being charged for mileage AND gas. Uhaul has become an incredibly poor company to deal with.

Jared Keber 
Rating:
5.0

Customer did not leave a comment.

Pippin Mattson 
Rating:
5.0

Customer did not leave a comment.

Kyle Gratton 
Rating:
5.0

Customer did not leave a comment.

Sandro Jung 
Rating:
5.0

Customer did not leave a comment.

Anne Taylor 
Rating:
5.0

Location was closed on dropp off day, may If they have a phone they will answer, its more helpfull, had to walk the hole location to find key dropp off box.

Sandro Jung 
Rating:
3.0

Better signage, had to look around for the drop box that wasn't near the office door. When I attempted to drop the van and use the app to return it on Saturday evening, the app wasn't working/wouldn't recognize the location. Had to rearrange plans on Monday to get back for opening hours but no one was there (albeit they could have taken the day in lieu for NDTR) but no signage indicated that. Luckily the app was working that time and I was able to return the vehicle properly, or so I assume.

COLIN MATTOCK 
Rating:
5.0

Customer did not leave a comment.

GRAHAM BRUNSKILL 
Rating:
5.0

Customer did not leave a comment.

Dave Mcdiarmid 
Rating:
2.0

Do not hire any movers provided with a recommendation from U-haul the people I got did not apparently even work for a one moving. I got a text from one of them saying he was not even employed by the company and yet. When I complained about them, not doing the job and leaving halfway through and refusing to load the heavy items. And telling me that I had to hire some one else to hire. To load the heavy items. He said he'd been working with these boys for 2 years. Which is c*** I have on my phone. A message from one of them saying that he doesn't even work for the company I want a refund. I had to go up-and-down the neighborhood to get my neighbors to help me load this U-haul because it was less than half loaded and those boys just took great off. This is really a bad bad mood for this company. Do not use a one moving, and if you all recommend movers, do not use them. And be good to your neighbors and don't try to use the app to return

Arlene Morrow 
Rating:
4.0

Customer did not leave a comment.

Elaine Coldwell 
Rating:
3.0

Customer did not leave a comment.

Kayla Robillard 
Rating:
5.0

Customer did not leave a comment.

Lisa gardiner 
Rating:
4.0

Chelsea Did A very good job of helping me out.

Chris Stopani-Thomson 
Rating:
5.0

Customer did not leave a comment.

Kyle Eckert 
Rating:
5.0

Location was great booking on the website was a nightmare. When I was booking the site crashed twice and when I tried calling the 180 number I was put on hold for over 20 minutes. The lady at the site was awesome and helped me out.

Juanita Shields 
Rating:
1.0

Didn't like our over all experience...when called to book the u haul was not told about added expenses. Because we had to pick up u haul over the phone as their was a medical issue, we understood that, but received our contract after we had the u haul and saw that we had other expenses. So when we were quoted 750 ended up costing us well over that. My daughter is moving next year and I told not to go with uhaul.

Dennis Clarke 
Rating:
3.0

Customer did not leave a comment.

Cedric Nanud 
Rating:
5.0

Customer did not leave a comment.

Kris Enriquez 
Rating:
3.0

Customer did not leave a comment.

Paul Blake 
Rating:
4.0

Experienced, quick and simple drop-off and deposit return

Murray Grasdal 
Rating:
3.0

Give them someone to talk to , rather the online crap way too much BS with the online , I would probably tell friends to try and source out a better way of moving.

Dale Hoisington 
Rating:
4.0

Customer did not leave a comment.

Donald Boyd Shideler 
Rating:
5.0

Amazing customer service! Absolutely coming back next time we need a little trailer! 5 ⭐️

SHERI THECKSTON 
Rating:
5.0

Customer did not leave a comment.

MARK CAMPBELL 
Rating:
2.0

The place was closed due to building code. Only placed a sign on the door. Unsafe location.

Gina Maddalozzo 
Rating:
5.0

Include a gas canister so that you can make small fuel ups as needed!

Gregory Hoyt 
Rating:
4.0

They had lots of trailers. People seem to enjoy dropping their trailers off here, and I share their enthusiasm.

Edward James 
Rating:
5.0

Customer did not leave a comment.

Dustin Carnell 
Rating:
3.0

My invoice was incorrect and I am still trying to get it fixed. I have contacted the area manager who is very hard to get a hold of and is not good at getting back. I am very frustrated by the whole experience. There was no truck at my location so I had to go 450 kilometres to get a truck and drive it back to my location.

Alan Purves 
Rating:
4.0

The lady in Dawson was very courteous and easy to deal with! The trailer itself (which is no fault of hers) was not in good shape - bumpers bent and broken. Overall, it worked for what I needed it for and I am good with that.

Pamela Michaels 
Rating:
5.0

Customer did not leave a comment.

Darrell Esau 
Rating:
5.0

Customer did not leave a comment.

chase amon 
Rating:
5.0

Excellent communication,awesome customer service.

Sharon Prince 
Rating:
5.0

Customer did not leave a comment.

Kamaljeet Singh 
Rating:
5.0

Customer did not leave a comment.

Linda Gilowski 
Rating:
3.0

Dropped off after hours (sunday day) Had minor issues decoupling the trailer, but managed. A clear drop off area would be nice, so just put the trailer by the office.

roy rule 
Rating:
4.0

Customer did not leave a comment.

Ken Namislo 
Rating:
5.0

Customer did not leave a comment.

manpreet BRAR 
Rating:
4.0

Customer did not leave a comment.

Keith Chymko 
Rating:
1.0

Horrible experience, wasn't able to receive deposit refund at time of drop off

Bryghton Robertson 
Rating:
4.0

Supposed to be a mobile pick up, but website was awful and would not allow.

Sydney Saunders 
Rating:
4.0

Office was closed for renovations

Dave Drake 
Rating:
1.0

Customer did not leave a comment.

Andrew Schulz 
Rating:
3.0

Picking up a vehicle that doesn’t have a full gas tank makes it really hard to gauge how many litres of gas to put in when you are done with it. I was told if I don’t fill it up to the same level I’d be charged and if I overfilled I wouldn’t be reimbursed. This makes it next to impossible to be conscious of my money and not get charged. I’m sure I put in $25-30 extra all because of this system. I recommend all trucks be full before they are rented out so the customer just has to ensure they are full when returning. This could provide an easy and seamless experience for the renter.

Justin Lajeunesse 
Rating:
2.0

Business location is closed on Sundays. The parking lot was not cleared or cloud and there was every kind of you all unit parked randomly throughout the business area.

James Herd 
Rating:
5.0

Customer did not leave a comment.

patrick plouffe 
Rating:
2.0

The person at the front counter looked to be 16 years old, had no knowledge how to hook up the auto transport to the truck. Made no eye contact when speaking with him. Very unprofessional in my opinion. Was traveling from Dawson Creek to Fort St John then to Calgary. All rear tires would not have passed a safety so very slow travel. Rented me a auto transport that would not accommodate the truck I told them I wanted to bring to Calgary. When I questioned the guy about it he assured me the computer said it would fit. It didn't! Wasted a full day finding another auto transport to use that fit my vehicle. Needed multiple calls to locate an address to drop off the U-Haul auto transport. This cost me a room rental for the night as I was too tired to safely continue driving. Also, the U-Haul truck had running lights but the hook up for the auto transport did not. Cost me another over night accommodation as I could not travel from dusk till dawn nor thru the night time fog without them. I have been promised a call from a manager regarding the multiple problems I had with this U-Haul rental.

TYLER HOWELL 
Rating:
1.0

The staff need training and to actually care, they did our paperwork wrong, didnt clean the truck or check it over. The facility needs taken care of was dirty and unprofessional (energy drinks and ciggarettes on counter everywhere)

Shawn Spenst 
Rating:
5.0

Customer did not leave a comment.

crystal courtorielle 
Rating:
5.0

great service!

John Josafatow 
Rating:
5.0

Customer did not leave a comment.

Corey Scofield 
Rating:
5.0

Customer did not leave a comment.

Maikel Rodriguez 
Rating:
5.0

She went over and beyond for me because of my situation. Definitely would recommend her to anyone and everyone!!

Dawn Wolf 
Rating:
4.0

I’m not sure anything can be done, but the parking lot was very icy.

Bryan Harman 
Rating:
2.0

See above notes.

Stepan Tkachyshyn 
Rating:
5.0

Under construction

Kevin Stanley 
Rating:
5.0

Customer did not leave a comment.

Darrell Esau 
Rating:
3.0

Customer did not leave a comment.

Brent Petrick 
Rating:
3.0

Customer did not leave a comment.

mellany mckenzie 
Rating:
5.0

Customer did not leave a comment.

John Giesbrecht 
Rating:
5.0

Customer did not leave a comment.

Dale Mackenzie 
Rating:
5.0

superb! it helps me a lot in my moveout.

samsonjr dacules 
Rating:
5.0

Customer did not leave a comment.

Stephanus vanDeventer 
Rating:
5.0

Online booking told me the cost of rental was 174.99. I got charged 214.99. That’s a pretty hefty mark-up. It’s technically a breach of contract. I expect to be refunded the difference.

Melanie Maracle 
Rating:
5.0

It turned out that the truck I booked had a door and ramp that was too small for my needs. I really liked how this location had no hesitation to get me in a truck that met my needs more closely. 5 Stars for the Excellent Customer Service.

Michael Thomas 
Rating:
5.0

Customer did not leave a comment.

Samantha Gagnon 
Rating:
5.0

Customer did not leave a comment.

Stephanus van Deventer 
Rating:
5.0

On picking up any vehicle, I believe they should all start with a full tank of gas. I returned the truck I rented with a lot more gas than I received the truck with. It is very hard to judge kilometers/liter the truck uses, so determining how much gas is needed to return trucks with a partial fill that matches what it had when the rental began is much too difficult. .

Mary Ann Kuiack 
Rating:
5.0

The lady there was a personality plus, it was an overall great experience with her, thank you. Would recommend her. Thank you again. :)

Morgan VanHauwaert 
Rating:
4.0

Customer did not leave a comment.

David Shesniak 
Rating:
3.0

I was the only one used the truck nobody even sat on the passenger side during the entire move.I dropped the vehicle after hours. Next day I received the invoice for a cleaning charge for $25. After talking to the customer service agent I received A photograph of the mud inside the cabin. The mud was on the passenger side where nobody sat during my whole move. So I do not understand regarding that photograph. I did my move on a sunny day where there is no chance to get that much mud inside the cabin. I used the truck inside city where there is no mud to go on.So I am not happy to suggest this location for others.

Paul Louis 
Rating:
3.0

The first truck I took had the check engine light on and stalled at the first light I stopped at so I took it back. The second truck I thought was fine, until it got dusky and the dash lights didn’t work, meaning we had to rent a hotel for the night and drive the last 4 hours the next day. Terribly maintained vehicles.

Chelsea Hackney 
Rating:
3.0

was told by attendant that if i delivered trailer in two days instead of four i would probably be able to knock off two days rental we rented trailer 10:30 Oct.29 loaded at that day with house plants and rather then drive that night waited till 6:00 next morning and drove to our destination arriving at 8:00 that night and off loaded wanting to deliver trailer at drop off next morning

Joe Deschenes 
Rating:
4.0

Customer did not leave a comment.

Karma Anderson 
Rating:
5.0

Young lass running the show was fantastic. She was helpful, friendly and knowledgeable. Best u haul experience ever.

Kyle Eckert 
Rating:
5.0

Customer did not leave a comment.

Ryan ODonnell 
No reviews have been submitted for this location.

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