Comentarios de los clientes para Brite Washworld

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Brite Washworld

Clasificación general:

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timothy O.
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El cliente no dejó un comentario.

Brian D.
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El cliente no dejó un comentario.

John W.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

Rachel T.
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I arrived on time to pick up my trailer and 3 dollies I had registered and ordered on line several days before. All of the dollies had been rented out to other customers despite being reserved. I was moving a piano and the dollies were absolutely mandatory. I had to purchase the only available furniture dolly in town with cost me $44 and change for the one instead of renting the 3 at $7 each. Not much of an apology was given or any sort of discount because what I was reserved was unavailable. I had to drive out to the location to pick up the piano which was in another town to make sure that the dolly would work before picking up the trailer as I didn't want to end up renting a trailer if we couldn't get the piano on the one dolly. What could have been done in less than an hour ended up turning into an all day job and costing me far more than it should of and now I have a furniture dolly I don't need. I would not recommend renting from this place and in fact I would discourage other from doing so.

trevor B.
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El cliente no dejó un comentario.

walter S.
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Well pretty much everything, I was booked for a 20foot trailer(which I needed) and got a call the evening before, being told I can no longer get this and they only have a 15 foot trailer. This is COMPLETE BULLSHIT, what the fuck is the point of BOOKING what I want if I can't get it. Uhaul sucks as a company and has the WORST customer service I have ever had at any company before. Also worth noting the trailer was absolutely ducking disgusting.

Greg R.
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El cliente no dejó un comentario.

David K.
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El cliente no dejó un comentario.

Janel B L.
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The whole process was seamless. Quite impressed!

Penny G.
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El cliente no dejó un comentario.

Derek H.
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El cliente no dejó un comentario.

ronda C.
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The location staff were fine to deal with. We were offered a VIP voucher and it was not applied properly to our rental so ended up not receiving as much off as promised. The customer service staff changed our reservation multiple times without our knowledge or consent. The staff at this location was receptive and fixed the problems they were aware of. U-haul needs better communication between the company and franchises and better training on using that communication.

Michael N.
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Location was absolutely fine. I am however unimpressed with U-Haul overcharging me for the trailer rental. I ordered a 4x8 and non were available. Instead a 5x8 was provided and I was subsequently over charged compared to the online quote.

Colton R.
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El cliente no dejó un comentario.

NATASHA G.
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Customer service was friendly, helpful and efficient

Jason L.
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PUT “ WINTER “ TIRES ON ALL YOUR TRUCK ESPECIALLY IN THE NORTH FOR US NORTHERNERS !!! TRYING TO GET AROUND IN A TOWN THAT HAS SNOW AND ICE SUCKS !!! I WOULDN'T RECOMMEND U-HUAL TO ANYBODY IN NORTHERN BC DAWSON CREEK TO BE SPECIFIC!!!

billy A.
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Service was great and they had the trailer waiting for us

Larry M.
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El cliente no dejó un comentario.

Al H.
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Frustrated that there were no cargo trailers available to rent, even though there were a half dozen onsite. Parking lot was extremely muddy and slippery. Needs fresh gravel so customers can get in and out of their vehicles without getting covered in mud.

Andrew M.
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El cliente no dejó un comentario.

Hans F.
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My truck was frozen in its place and the cargo door frozen shut due to a severe weather conditions. It delayed the move by a day but everyone did what they could to help us and provided some compensation for the inconvenience which is much appreciated.

Darren C.
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El cliente no dejó un comentario.

Keith M.
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GreAt service. Very helpful staff.

mike V.
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I was wondering why the u haul guy in Grande Prairie and sexsmith wanted more than double the price

Tanaya R.
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El cliente no dejó un comentario.

Ken M.
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All was good.

margo H.
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Even out the gravel

norman A.
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All good

DAVID L.
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Have someone available at the counter at the pick up location during normal work hours. I had to wait (There was also another customer that was already been waiting more than 20 minutes when I arrived to pick up the dolly that I had requested and booked) more that half hour before anyone came to the counter to assist and then this person had to call a manager who knew anything about Uhaul so the paperwork could be generated.

Michael A.
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Excellent customer service. The young man helping was very friendly, professional and helpful. Made the transaction very smooth. Very impressed.

Rick M.
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El cliente no dejó un comentario.

LeAnn B.
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El cliente no dejó un comentario.

David P.
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Clean the trucks. Our rental was filthy. Nicer parking the lot was muddy.

Shannon A.
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El cliente no dejó un comentario.

Debra P.
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Better signage that this a UHaul drop, and if it remains a 24 hour drop, have a drop-box for the keys or clear directions on who to contact. The on-line agent did not give any clarity on these points.

Andrea B.
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Just better to go in person to reserve vehicles/trailers. They do have true customer service

Rich B.
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El cliente no dejó un comentario.

Trevor O.
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There was no dolly, even though I requested/reserved one a month in advance. I had to buy one...

SEAN R.
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Better availability or at least more of a heads up would be nice. I wasn't told until the day before pickup that I even had a rental available for the next day, and that I had to go to another town to pick it up.

Hans F.
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El cliente no dejó un comentario.

Cameron B.
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Mitchelle at Alpine storage location was there best. Honest,professional, and helped me every step of they way, to get me my truck needed. It was a great experience.

linda j D.
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Hard to get any equipment form this area. Need more trailer or trucks up here. Always a shortage of equipment

Christopher F.
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El cliente no dejó un comentario.

Hans F.
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El cliente no dejó un comentario.

Hans F.
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El cliente no dejó un comentario.

Deidra G.
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El cliente no dejó un comentario.

Aaron T.
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El cliente no dejó un comentario.

Hans F.
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Rental was easy enough and service is friendly, but this location is very limited for optional items from u haul. It is however the only dealer within an hour with the next closest being 4 hours away.

john S.
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Had to drive from Chetwynd BC to dawson creek bc aprox 150km to pick up trailer no gas reimbursement should've been offered something but other than that move went awesome

Nazrana B.
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El cliente no dejó un comentario.

Nazrana B.
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This location is small, it was hard to fit in the office with more than one customer. They got my order wrong and gave me the wrong trailer, i had to go back and return it. But, it overall a good experience

Fred L.
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El cliente no dejó un comentario.

Wade G.
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Britewash world provided a good service. Uhaul did not have the size of truck I requested and the alternative that they offered had a check engine light on.

Owen C.
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I would not recommend uhaul at all.

Susan H.
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El cliente no dejó un comentario.

Denise M.
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El cliente no dejó un comentario.

Deborah J.
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The appliance dolly was not there nor was the box dolly the furniture dolly is useless

Jennifer M.
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The vehicle smelt like an ashtray - drove through snow window down and no wipers The vehicle had food -sandwich crusts on the seat, mud and rocks were in both the cab and back It was half full I returned it clean and full but will likely look for another dealer to move next time Not happy at all having to drive from Dawson to Quesnel with the window down- third hand smoke is a hazard to a person health

Fred L.
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El cliente no dejó un comentario.

David K.
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El cliente no dejó un comentario.

Robert E.
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El cliente no dejó un comentario.

Marek L.
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Second time in a month I did not get the trailer that I ordered. I will never rent from U-haul again.

Todd S.
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El cliente no dejó un comentario.

kiel N.
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El cliente no dejó un comentario.

Richard L.
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Get the Hitch Problem fixed, have crank syctem so its easy to lift ,i,m 67 years old , could not lift the Front on to my Hitch ball

Deborah J.
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The location is dirty and disorganized

AARON S.
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The location was good but need to add signage to make it more clear. The trailer we rented was clean and in good condition however the brakes did not work and was solely relying on my truck brakes. This is my biggest concern. The Uhaul guy that I picked the trailer up from was great to deal with - Good Job!

WAYNE C.
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Improve the website a bit

catherine O.
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Staff was good.

Jennifer L.
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El cliente no dejó un comentario.

Taylor D.
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This person was great

Andrea B.
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El cliente no dejó un comentario.

Ernie K.
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Make sure the equipment isnt buried in a snow bank. Staff needs better experience with the computer system. U haul should honor their rates. Was quoted 187 dollars for my rental but ended up paying 252 dollars. Complete bs if u ask me.

Jerry B.
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Bigger units available in the area Thx

heiko K.
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El cliente no dejó un comentario.

Richard O.
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El cliente no dejó un comentario.

Kristi C.
Clasificación:

I was extremley upset with a phone call I received from Uhaul reservations (main calling centre- not the Dawson Creek locations fault) the day we were travelling to a location 7 hours to pick up our uhaul we required. When i asked for assistance with finding a different trailer in another location/town along the way, the agent i spoke to did not offer to help us find one, but instead told me"well I cant build you a trailer". I became very angry and told her that I did not need her sarcasm and would like to speak to a manager she just replied "shes not here". Fortunatley, the agents for Uhaul in Grande Prairie and Dawson creek were professionals and helpful and we were able to get the service we required. If i have any other choices in future moves, I will not be using UHAUL again based on the unproffesional, rude, sarcastic and not at all helpful agent that I dealt with on that day on the telephone . I would highly suggest that that agent seek a career doing anything OTHER than providing customer service.

Phoenix F.
Clasificación:

I was charged extra for delivering the unit an hour late when i was sitting there waiting for him to figure out my charges for an hour, not to mention my bill said i picked up the unit at 12 pm 2 days ago when i didnt actually get it until 1 or 1:30 because they were too busy to get the paperwork done with.

Don P.
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Booked online. Trailer was not available when I arrived - had to use a substitute.

Carol M.
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El cliente no dejó un comentario.

Hans F.
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El cliente no dejó un comentario.

Dale K.
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El cliente no dejó un comentario.

Chad C.
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The trailer was muddy on the outside and the interior was dirty.

Nina O.
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El cliente no dejó un comentario.

Joseph K.
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El cliente no dejó un comentario.

wade M.
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Have the van where it is reserved at and where you reserved it for. We had to drive to another town and the van was late arriving. Even though we reserved months in advance, there was no van in Fort St John. We do not think we would use Uhaul ever again. Way to much stress involved due to being unreliable. I called to ensure the reservation 3 times prior to pick up and the person on the other end confirmed that a 26' truck/van would be ready in Fort St John and when we wen to get a van there was not one there. Very unorganized company. Makes it hard to plan a move.

David K.
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The truck was clean However the oil level was at add and a headlight was out

Mary Z.
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El cliente no dejó un comentario.

PAUL G.
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El cliente no dejó un comentario.

Cliff C.
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El cliente no dejó un comentario.

Aaron T.
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El cliente no dejó un comentario.

Kerri N.
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I paid X amount of $ for a one way trip. The next time I rented for a one way trip the exact same route my bill was half the price. Check the rates before you rent.

DAVE G.
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El cliente no dejó un comentario.

Marnie S.
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The dolly was horrible had to go buy on and still got charge for the rental.little far for pickup location

Estelle M.
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This U-Haul rental was the worst experience I have ever had. I made an advance booking 2 weeks prior specifically as we needed to fly from Calgary to Fort St John therefore pick up was critical in FSJ. First of all someone phoned and said that we had to collect the u-haul at Dawson Creek this cost me $200 for a one way car rental as there is no other way to get to DC. We arrived an hour before pick-up was scheduled and told to come back in an hour 12.30 on our return the u-haul was not available as the previous person was on his way to DC we were advised to return at 3.00pm at this point we were told that the person was in Williams lake 6hours away. We had stuff to deliver in Prince George and left. This inconvenience meant a drive back to DC from PG 400km $100 extra in fuel and considering we still had to drive back to Calgary, we made it to Edmonton by 8.30pm and stayed over for the night &150. AT no point did anyone apologise offered any discount or anything the U-Haul guy said this a regular occurrence and he is tired of having customers screaming and complaining to him. So U-Haul well done it will be a cold day in hell before I use any of your services ever again.

PIOTR G.
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El cliente no dejó un comentario.

Dean J.
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Sean was excellent

dean D.
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El cliente no dejó un comentario.

Linda D.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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