Customer Reviews for Brimhall Mini Storage
(U-Haul Neighborhood Dealer)

1,660 comentarios

7830 Brimhall Rd   Bakersfield, CA 93308
(Coffee Rd)

(661) 587-6741

Horario

  • Mon–Sun
    8:30 a. m. - 4:30 p. m.

Servicios en esta ubicación:

Contáctanos

(661) 587-6741

7830 Brimhall Rd
Bakersfield, CA 93308
(Coffee Rd)

Servicios en esta ubicación:

Horario

  • Mon–Sun
    8:30 a. m. - 4:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This company went the extra mile, and I am so grateful. I would highly recommend this facility, after all I am a return customer. ⭐️⭐️⭐️⭐️⭐️

Christina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared B. 
Clasificación:
5.0

Great experience. Easy to book online and uploading DL expedited pick up. Staff was very courteous and polite.

Damon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry O. 
Clasificación:
5.0

No improvement needed, everyone was all smiles, I was in and out within minutes 🤌🏽

Shyanne O. 
Clasificación:
4.0

The girl who helped was great . Very friendly and nice.

brittney T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
5.0

The manager was amazing totally chill dude, solid personality and amazing customer service skills. Very understanding and cooperative with my schedule

JAMES L. 
Clasificación:
1.0

Rude and incompetent people work here.

Zeeya D. 
Clasificación:
4.0

Side mirrors are dirty.

JERRY Y. 
Clasificación:
5.0

Rex, and crew absolutely professional, and courteous. Really easy to work with. I will highly recommend this location to every friend and relative. Please give these people a raise, they earned it.

Jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
3.0

The truck was dirty and dusty. I took pictures.

Julianna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Staff was very quick, friendly, and informative.

Jacob B. 
Clasificación:
5.0

Very nice people with

Omar J. 
Clasificación:
5.0

Excellent communication, great customer service @ pickup.

Amber R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather W. 
Clasificación:
2.0

Amy was absolutely amazing however the truck was completely filthy and wasn't clean at all. All the trucks look like they haven't been well maintained. The cab of my vehicle hasn't been cleaned or the cargo space in the back.

Joshua L. 
Clasificación:
2.0

The front desk ladies all three of them were rude and not welcoming. They provided misleading information causing me to sign the lease for the unit I didn't want, and then refused to transfer the unit at no charge after realizing this mistake.

zia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betrice T. 
Clasificación:
5.0

Improve quality on departure and return inspections. I was given a uhaul truck and the back(cargo) area with mud clots in the back I had to sweep and clean out that u haul truck I returned the vehicle cleaner than when it was loaned to me Thank you

salvador R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danilo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hal B. 
Clasificación:
5.0

Truck can be swept up, it's the previous costumer responsibility but should be inspected and corrected for the next customer. The previous customer should be penalized and should be stated in the contract to clean or be charged.

Luis F. 
Clasificación:
5.0

The staff at Brimhall are great, going out of their way to make the rental fast and simple.

NATHAN N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jesus C. 
Clasificación:
5.0

Very friendly service!!

Garret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell C. 
Clasificación:
1.0

The customer service was horrible. They were rude when we called to tell them we would be an hour late to pick up the moving truck. We dropped off the truck after hours without issue. They over charged me $10 which they refunded me after being rude about it. I would not go back.

Ruben C. 
Clasificación:
3.0

Put a/c in the vehicle

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWANNA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy H. 
Clasificación:
5.0

Mobile pick up and drop off was quick and easy. My second great experience renting from this location!

Jonathan M. 
Clasificación:
4.0

Did the pre check-in so picking up was quick and the personnel were friendly. The only disappointment was the truck had very dirty windows.

Scott M. 
Clasificación:
5.0

you did everything well and the staff were quite professional and courteous

emanuel I. 
Clasificación:
5.0

Customer service was great. Easy process.

Matthew P. 
Clasificación:
2.0

Extremely rude and misleading staff giving different directions and attitude.

Anthony M. 
Clasificación:
5.0

Nothing/ Nathan was very polite and professional

Patricia P. 
Clasificación:
2.0

Customer service was rude. Do not recommend.

Jake L. 
Clasificación:
5.0

Yes they were very professional and matter-of-fact and answered all my questions. Been going there for the last three years and will keep going there because they take care of business.

Ted S. 
Clasificación:
4.0

Truck was pretty gross. Steering wheel sticky.

Deverin K. 
Clasificación:
5.0

The young man that made the reservation was polite, knowledgable and efficient. It was a smooth easy experience.

John M. 
Clasificación:
5.0

Clean, professional and courteous. No complaints!

Steve L. 
Clasificación:
3.0

There is no specified place or signs posted as to where to park a return rental after hours.

Leonardo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas B. 
Clasificación:
3.0

El cliente no dejó un comentario.

barba W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody G. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew H. 
Clasificación:
5.0

The check-in and check-out service was seamless. The rep that helped me get set up was so very kind and patient. They treated us like family and were really easy to talk to. Great experience and will find a reason to go back.

Courtney C. 
Clasificación:
5.0

This was by far my most positive experience with Uhaul. The young man who helped us at the pick up location in Bakersfield was friendly, quick, and so efficient. I was super impressed by him!!

John A. 
Clasificación:
5.0

Friendly costumer service. Clean and inviting. I would recommend and use this location again

MAYRA M. 
Clasificación:
5.0

No improvements needed.

danny S. 
Clasificación:
5.0

Excellent customer service excellent

Cristy B. 
Clasificación:
1.0

Confusion reigns at this location. A simple one-day truck rental has turned into a mess resulting in an immediate credit dispute with my Discover Card. Discrepancies in the billing were discussed on the day the truck was returned. Adjustments were made, yet additional billing was generated. Inexcusable lack of competency by staff is evident.

Brenda M. 
Clasificación:
5.0

Kelsey was awesome. Very accommodating. Highly recommend this place

Ron S. 
Clasificación:
2.0

There is no drop off parking zone in Brimhall mini-storage after closing of business hours, even the customer care has no idea about it. They suggest me to parked in front of close gate but there was a sign board of "no parking in front of the gate, fire lane". It take me an hour to figure it out without any help of customer service. Never recommend this site, use another location.

Satvir S. 
Clasificación:
1.0

Fire your home office PR person .

Larry T. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dione G. 
Clasificación:
3.0

When I was off loading my last things from the U-Haul the ramp came out and couldn't finish off loading. We did everything without the ramp and then called to have someone fix it. And was told it's was gonna be two hours. The total cost of the U-Haul was 5,600 dollar insane. The truck ran great but the fuel mileage was garbage. 6 miles a gallon. I went with U-Haul and I have used them four times when I left California. I think 5,600 was very extreme. Almost price Gouging cause we're leaving the state. Shame on y'all for that. The truck was clean and new and I made it but the ramp was garbage. It kept coming off the track and falling off with heavy loads. The truck was good but the ramp was short and very vertical from other trucks I have used. All In all with the U-Haul price of 5,600 and fuel at about 7k. U-Haul gets a 2 out of ten with my experience. The union store in Bakersfield takes about an hour and twenty minutes just to check in. And that's even reserving a truck on line. Total joke there.

BOBBY L. 
Clasificación:
1.0

Got charged two extra days.

Annay G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridget C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy T. 
Clasificación:
2.0

Better customer service, didn't have the welcoming feeling I was not told that the uhaul I rented didn't come with a ramp so I had to upgrade, it was a lack of communication from the employees to the client.I was also was charged for .5 extra mile which no big deal I didn't even bother to tell them, Want to believe it was a honest mistake on their part.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajiv M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE H. 
Clasificación:
3.0

Initial server was rude when I was giving him my details. Otherwise, a good experience.

David T. 
Clasificación:
4.0

Ladies at the counter were super nice at the pick up location. The truck was smooth and easy to drive.

Lilliam A. 
Clasificación:
5.0

Friendly and quick service.

Taylor E. 
Clasificación:
4.0

El cliente no dejó un comentario.

BerthaP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Blake D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

No improvement needed, everything went very well.

Steve H. 
Clasificación:
1.0

Customer service was an all timw low. The employee literally told me i had “a weird last name” ans asked if i was foreign. Extremely rude

Rich P. 
Clasificación:
5.0

Friendly and helpful , great customer service Is, very accommodating.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY P. 
Clasificación:
4.0

Vehicle ready and waiting, thank you

Jeffery W. 
Clasificación:
3.0

I returned the vehicle with ~ 4 gallons of gas more than I picked it up with, yet they still chose to charge me a cleaning fee for some very minor dirt (I swept out the back before returning). I'll be taking my future business elsewhere.

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet P. 
Clasificación:
5.0

N/C

Michael D. 
Clasificación:
5.0

Maintain good customer service. You have a good system by having trucks ready on the street; and then easy marked return next to the lobby.

Donald U. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS F. 
Clasificación:
5.0

Best UHaul location in town. Friendly staff, easy to rent and return. I highly recommend this particular UHaul location. Thank you, A+ service!

BOSSCO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE N. 
Clasificación:
5.0

Friendly Staff!

SERGIO B. 
Clasificación:
5.0

Nothing at this time everything went well.

JOHN D. 
Clasificación:
5.0

Very fast process, very professional staff.

MICHAEL JAMES O. 
No se han enviado comentarios para esta ubicación.

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