Customer Reviews for Brimhall Mini Storage
(U-Haul Neighborhood Dealer)

1,557 reviews

7830 Brimhall Rd   Bakersfield, CA 93308
(Coffee Rd)

(661) 587-6741

Location Hours

  • Mon-Sun: 8:30 am - 4 pm

Services at this Location:

Contact Us

(661) 587-6741

7830 Brimhall Rd
Bakersfield, CA 93308
(Coffee Rd)

Services at this Location:

Location Hours

  • Mon-Sun: 8:30 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

Hugo C. 
Rating:
5.0

Customer did not leave a comment.

REGINA J. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
3.0

The gentleman that check me out has a bad attitude. The truck was dirty and he was rude both days I was There.

TY H. 
Rating:
5.0

Customer did not leave a comment.

YVETTE A. 
Rating:
5.0

Clean. Friendly. Courteous. It's small, not the big “warehouse” some of the other rental centers are, but they are well supplied and helpful. I will definitely continue to use them.

James R. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

valencia A. 
Rating:
5.0

Excellent customer service.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

DARREN H. 
Rating:
3.0

It was good had used them before there was some blistering rust on on back wheel on driver side I pointed out when dropping it off this was on the 15' truck

MARK C. 
Rating:
3.0

Customer did not leave a comment.

keith T. 
Rating:
5.0

One stop convenient location for truck puck up in side storage facility.

JESSE S. 
Rating:
5.0

Customer did not leave a comment.

manuel M. 
Rating:
3.0

Absolutely confusing parking... it wasn't clear where exactly to drop off - either on territory or on the road in front of building. Another issue (regardless of branch) - UHaul mobile application during drop off was awful - I couldn't load photo of odometer and fuel level... and spent about 20 minutes there keep trying and thinking what I'm supposed to do... then Googled an advice to use web browser instead, which worked fine. This is not acceptable for the company of your scale.

Sergey A. 
Rating:
3.0

Got charged cleaning and for 2 dollies when there's only one.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA E. 
Rating:
3.0

The customer service could definitely be improved.

ELLIE R. 
Rating:
5.0

Customer did not leave a comment.

EDGAR P. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
3.0

Higher nicer staff, old man up front was extremely rude. The truck was semi clean, but not sanitized for saftey. In closing, the truck ran ok but the old man with the pony tail up front is why I will never be back....

CHRISTOPHER C. 
Rating:
5.0

Pickup and drop off were quick and easy. Service was friendly and knowledgeable. Will definitely rent from them again!

JONATHAN M. 
Rating:
1.0

The guy giving out the truck was a big GRUMP!!!

EDWARD S. 
Rating:
5.0

The staff was so friendly and accommodating!

SANDRA L. 
Rating:
5.0

Customer did not leave a comment.

Amber R. 
Rating:
1.0

The man at the check in desk was rude, and dirty. In other words, he was flat out shitty.

CRISTEN G. 
Rating:
2.0

Customer did not leave a comment.

George L. 
Rating:
1.0

Truck over heated i was stuck on the side of the road for hours on the phone with uhaul and couldnt get no help

ANTONIO R. 
Rating:
5.0

The staff was very nice and helpful. I've had bad experiences in the past with U-Haul and today was very quick and easy. I will definitely use this location again in the future, thank you for making my move it a little easier.

DANIEL L. 
Rating:
5.0

So nice service and nice personnel thanks so much God bless 🙏🏻🙏🏻🤗

ROSA R. 
Rating:
5.0

Very quick, in and out for pick up. Cargo van was quite new and good on gas consumption. Very happy overall.

Paula M. 
Rating:
5.0

Everything was great. No need to improve. The equipment was ready when I arrived.

Quincy J. 
Rating:
5.0

Customer did not leave a comment.

KULWINDER S. 
Rating:
5.0

Customer did not leave a comment.

timothy W. 
Rating:
1.0

Teuck was very dirty, months of dust. Rude man working on the phones and at desk. Would not let me speak, kept talking over me on phone. Website links and checking, checkout did not work. Not a good experience.

SHELLY S. 
Rating:
4.0

Beat everyone else's prices by $1000.00 or more.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

PAULA L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
3.0

Make sure the wipers the blades actually work

ERIK S. 
Rating:
5.0

Good customer service 👍👍

JULIAN G. 
Rating:
5.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

Courteous staff

JOSEPH N. 
Rating:
4.0

Customer did not leave a comment.

ERIC M. 
Rating:
1.0

The upload of my drivers license was not smooth and this is the second time there have been delays with the Uhaul site. A staff member in training used her phone and was able to accomplish. However, I am concerned with security issues when someone uses a personal cell phone to scan a government document. In addition, while trying to upload identity documents, another customer came into the office and complained about being charged for fuel. A verbal arguments ensued and the customer walked out of the office. I then received a Uhaul text message instructing me to return the trailer at a different local location. This happens prior and had caused confusion with local Uhaul staff. I mentioned this and showed the text message to the Uhaul trainee. Then the Uhaul representative who had been arguing with the other customer told me he owned the trailer and if I dropped it at the other location I would be charged a recovery fee. I asked him a question and he proceeded to take my contract and ripped it in half and told me he would not rent to me.. I then reiterated my concern with the text message and was finally able to depart with the trailer. Uhaul staff assisted with my hitch and hook-up. Lastly, while the outburst occurred in the office, a Uhaul regional manager was present and offered to take care of the text message issue.

JAMES W. 
Rating:
5.0

Everything was great at this location.

QUINCY J. 
Rating:
5.0

Great service

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

Onyanga D. 
Rating:
4.0

The guy running this uhaul is amazing. The APP is really poorly designed and so is the website. Customer service 1800# rude and unhelpful. The only reason uhaul got my business is because the manager of the uhaul opened up an hour early for me when he saw me struggling with my phone. That man is amazing.

CHELSEA R. 
Rating:
3.0

Vehicle that I rented was dirty inside and out. Window's we're dirty also.

STEVEN A. 
Rating:
5.0

I had a great experience at this Uhaul and highly recommend it to others!

LYNETTE B. 
Rating:
1.0

The man working with me was extremely rude and disrespectful. I was in need of equipment rental and didn't want to address issue with him on his horrible behavior. No human being should ever have to put up with treatment like that . There was other employees as witnesses along with my assistant Mr Noe Arriaga who was also in disbelief of his behavior. I am requesting an investigation on this location so no one else has to deal with this rude man and go through what happened to me.

JAIME S. 
Rating:
5.0

Customer did not leave a comment.

Debra Z. 
Rating:
3.0

Customer did not leave a comment.

Neil J. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Kristine L. 
Rating:
1.0

Backup camera was broken by staff member when unhitching trailer. This was not noticed until several hours later. Several hundred dollars of damage was caused.

JARED G. 
Rating:
3.0

Customer did not leave a comment.

KIM B. 
Rating:
1.0

I got a phone call prior to my pick up day and time (i reserved a month in advance) stating my truck may not be there at the time i reserved it for. Upon arriving The older gentleman at the counter was rude and took a very long time to go thru the rental process. Also told me i had to have the truck back at 9 am because they had another reservation that couldn't be moved even though my truck wasn't ready for my reservation. When i asked to speak to a manager 3 separate times the manager was not available and out of the office.

STEVEN L. 
Rating:
5.0

Always fast and friendly help at this location! Thank you!

Ky H. 
Rating:
5.0

Easy in and easy out! Excellent help!

ROBERT C. 
Rating:
2.0

Attitude of one of the gentlemen with a ponytail was rude to my friend and had a very sour attitude with towards me. I will not recommend this location to anyone.

Gary C. 
Rating:
1.0

Customer did not leave a comment.

Tifani K. 
Rating:
4.0

When I got there the reservation had been switched to another location way across town, the guy, whom I say needs a class in customer service, rented me another truck but smaller. The truck I got looked like it had been off roading, mud all along the bottom. Also the guy inside tried to tell me the truck was half full with gas but really was 1/3 full.

FREDERICK C. 
Rating:
4.0

Customer did not leave a comment.

Mauricio L. 
Rating:
4.0

Customer did not leave a comment.

LONNA M. 
Rating:
1.0

This location advertises 24 hr return. However, when talking to them, they basically stated that they highly prefer that you return the vehicle at their open hours and even asked me if I could drop the vehicle off at 8 am the next morning rather than return it after hours. Additionally, they then charged me for gas despite our efforts to fill the tank back to the original level. Our party unfortunately did not take a picture of the fuel level in the vehicle upon drop off as the guy checking us in indicated that everything was good to go. However, on our receipt we then saw an additional charge for 4 gallons of gas which we now cannot dispute.

NADINE W. 
Rating:
5.0

Good Friendly Helpful

Nader A. 
Rating:
4.0

Have a little flexibility, perhaps? I only needed a small truck, but all they had when I arrived (not anyone's fault) was a 27 footer. I used the truck for 1 hour, in order to move one 6' tall potted plant. I put maybe 25 miles on the truck.. Ended up $60. Ouch.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
2.0

Customer did not leave a comment.

Alan S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
1.0

Not charge someone double when they only used it for one day.

JOSHUA G. 
Rating:
5.0

Customer did not leave a comment.

ROGELIO P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO L. 
Rating:
5.0

Great People

Robert A. 
Rating:
5.0

Great customer service!

SHURUK G. 
Rating:
3.0

Provide a better costumer service. It seems they were offering a favor not a service, little bit rude at the front desk. If you hate your job just stay home.

JOSUE F. 
Rating:
5.0

Customer did not leave a comment.

Cyndee H. 
Rating:
5.0

They were very friendly.I would definitely rent from them again.

SADIE F. 
Rating:
5.0

Customer did not leave a comment.

MELODIE L. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
3.0

Awkward location . Parking is limited too.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

Have the tire pressures on trailers up to spec. My was low at 45, when tire spec was at 65 max.

KY H. 
Rating:
1.0

Have better customer service

Onofre G. 
Rating:
5.0

Customer did not leave a comment.

Jacob A. 
Rating:
5.0

Very professional and courteous.

LARRY S. 
Rating:
1.0

Old guy at desk was very rude, lazy and seems that he hates his work.

Ariel H. 
Rating:
5.0

Customer did not leave a comment.

LORENA G. 
Rating:
5.0

Customer did not leave a comment.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

AUDREANA L. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
No reviews have been submitted for this location.

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