Don't send them to the store on White Lane! If that was my store/ business I would fire all the management and start over. Judging by my experience at the Brimhall store not all of your stores are Crap. I do understand that I'm talking to UHAUL, a huge corporation that cares very little about the customer experience â€œIf you don't like it go somewhere else and rent what you needâ€ but hey you asked! I will not hesitate to recommend the Brimhall store followed by a scathing review of the White Lane store... There you have it Mike Davis Bakersfield, CA.MICHAEL D.
Customer Reviews for Brimhall Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ILDEFONSO P R.
Excellent Customer Service! Thank you!PATRICIA W.
El cliente no dejó un comentario.JANA C.
El cliente no dejó un comentario.MICHAEL R.
DAVE, is the man! Very pleasant and professional!KY H.
El cliente no dejó un comentario.Leonard P.
Great service, Friendly staff, very easy experience, ThanksRAYMOND P.
El cliente no dejó un comentario.Jamison F.
El cliente no dejó un comentario.Balfre S.
New tires and a stable tow.RONALD L.
El cliente no dejó un comentario.CORIN B.
El cliente no dejó un comentario.CARMELITA V.
I had no problems with my experienceCharles S.
El cliente no dejó un comentario.Richard B.
Very friendly and helpful!DONALD S.
I've rented a truck from here a few times and it's always good service. I wouldn't go anywhere elseGrace W.
Dave has always been kind, friendly, efficient, and professional! Will always try to work with him at this location.KY H.
El cliente no dejó un comentario.Jaimi B.
El cliente no dejó un comentario.Enrique G.
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.JASON P.
Welcoming and Made Me Feel Great As Soon As I Walked In and When I Returned It They Were Fast and Gave Me Excellent Customer ServiceJOEY F.
El cliente no dejó un comentario.Season S.
Thank you for everything.LOUIS M.
Nothing, Customer service was top notch.ROBERT L.
You hired the right people for this job. They were very helpful ,kind and fast. Thank you Jan BlesenerRAYMOND W.
Fast friendly seviceTHERESA C.
El cliente no dejó un comentario.MARVIN G.
El cliente no dejó un comentario.AMANDA F.
Extraordinario servicio al clienteKEVIN G.
El cliente no dejó un comentario.ELIZABETH C.
El cliente no dejó un comentario.KENNETH F.
El cliente no dejó un comentario.Greg G.
El cliente no dejó un comentario.EDUARDO C.
El cliente no dejó un comentario.Janaye G.
El cliente no dejó un comentario.MONICA B.
El cliente no dejó un comentario.REX P.
Nothing, everybody was very friendly and attentive. The service was fast, I was in and out in a few minutes; when I picked up the trailer and when I returned it.Ruben G.
El cliente no dejó un comentario.DENI G.
El cliente no dejó un comentario.MIGUEL O.
El cliente no dejó un comentario.Matt S.
El cliente no dejó un comentario.JIMMY C.
The personality of the agent renting the equipment to me was horrible. I believe his name was Mason. He was very gruff upon renting and was the same upon return. Both renting and returning were not positive experiences and not once was I thanked for bringing my business. Not once was there a smile. The whole mood of the office seemed caustic.Kim B.
One of my best U-Haul experiences :-)Kevin D.
Very happy with the service I received! 10/10 with all aspects of the rental experience!Eric F.
El cliente no dejó un comentario.Barry B.
El cliente no dejó un comentario.GLORIA L.
El cliente no dejó un comentario.CATHY O.
Reserved one week in advance, I was reassured and was told by uhaul staff not to worry that the truck would be there on the date, but I would be contact as to what time to pick the truck up. One day before move with the entire house packed, I was called and told the truck was no longer available and that I would have to drive myself 3 hours to pick up a truck. Uhaul representative did not try to make any other arrangements, they did not make up for the fact that they basically ruined our moving plans, I felt like uhaul did not care and it wasn't their problem to fix. I felt like uhaul does not value people, their time, their schedules, nor their business. I will never use uhaul again unless it is a last resort. Same situation happened to another friend of ours in the same town. Very dissatisfied with company, employees, and customer service. I give u haul a 0 out of 10 and will never recommend them to a friend. On the contrary I will warn all my friends to stay away from this company.KEENAN B.
El cliente no dejó un comentario.todd A.
Absolutely perfect experience. I would highly recommend this location.Donald K.
El cliente no dejó un comentario.julie F.
El cliente no dejó un comentario.freddy G.
Best service helpful amd friendly. Will rent again from this locaton and send all my friends thereJOHNNY P.
El cliente no dejó un comentario.Patti C.
Very friendly and down to earth people was a very easy and smooth process I had no issues at all and if needed will go back there againCraig L.
Service was quick and seamless. The only issue was they gave me a nearly empty tank.DIEGO R.
I thought $75 dollars was very expensive for using the truck for a few hours and only going 16 miles.SAM F.
I wanted to rent the 6x12 trailer but it was already rented so I had to settle on the 5x9, not that big a deal, it just took me 3 loads rather than 2Allen S.
El cliente no dejó un comentario.Colby L.
This is my second visit to Brimhall Mini Storage to rent equipment and both times two or three employees were present in the very small office. Not one of them were wearing face masks. This is at a time with a high number of daily Covid 19 cases in our county. They are required to wear them.Phil C.
El cliente no dejó un comentario.HARBIABDULWARITH N.
Customer service could improve. They acted like they could less.Darolyn T.
Good guys easy to work with ExcellentChristopher B.
El cliente no dejó un comentario.Martie M.
The gentleman helping me was so outgoing and gave some great suggestions.Patrick R.
El cliente no dejó un comentario.Russell C.
Fantastic job. Very accommodating and helpful.Scott H.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Sandra S.
Customer service is fantastic!!!!Collin J.
El cliente no dejó un comentario.Realon F.
El cliente no dejó un comentario.ZACHARY S.
This was my second time renting a trailer from here. Both times the equipment and service was great. Will rent from them again as the need arises.Todd E.
El cliente no dejó un comentario.LORI C.
It was a fast assistance. Only concern was one of the guys checking out the truck was mask less the whole time. Interacting with many customersAnthony P.
One of the best locations to pick up a U-Haul! People in there are polite and have great customer service. Would recommend to anyone who is in need of a U-Haul.sarah H.
El cliente no dejó un comentario.JAMES W.
The check engine light came on about 60 miles into the drive and engine started to show signs of failure at certain speeds. This did not comfort me. Also the truck only had an 1/8 of a tank of gas at pickup and on receipt says 1/4 of a tank. I don't know if i would use this location again unless it was my only option.TYSON O.
El cliente no dejó un comentario.NASSEF R.
El cliente no dejó un comentario.Gary M.
Awesome customer service and friendly, helpful staff! I would recommend this place to everyone.MATTHEW B.
Great ServiceANDREW S.
The truck was filthy, smelled like weed and my kids found a half-smoked joint in the armrest - very classy. I had to take video of the entire truck as there were many undocumented scrapes, scratches and dents and I'm not getting stuck with paying for those! It looked like the truck had been through tens of thousands of moves. When I returned it at 4:30 in the afternoon, the dude at the mini storage seemed like I was burdening him and said the U-Haul people had "already left" for the day. I'll probably use U-Haul in the future, but not from this faciility.James F.
Smooth and easy.JENNIFER G.
Amazing Customer Service and really clean location.BENJAMIN G.
El cliente no dejó un comentario.Peggy B.
Your employees need to wear masks - PLEASE!!!Gary W.
Wipe down driver compartment area.Larry R.
Very quick return process and polite.Cyndee H.
Ridiculous the truck had dirt on the ground on passenger and driver side. I returned back in same condition and I get charge $50 for cleaning. Will never rent from here ever.Rafael S.
Remove credit card charges after being paid cash. Gracias.GLORIA L.
El cliente no dejó un comentario.Tina S.
No change needed: From the gentlemen at my pickup in Bakersfield, to the drop-off in Red Bluff....1st Cass customer service. I know Greg Penske, and Penske cannot compete with U-Haul on ANY level: price, reliability, and great customer service.Patricia N.
El cliente no dejó un comentario.Donald M.
Make sure the roof doesn't leak when it rains.GRANT F.
El cliente no dejó un comentario.JOSE S.
Guys are great One stood in the rain today to show me how to fix a light on my trailer. Great servicejames C.