Horrible experience worst ever.
Edmond K
Customer Reviews for Briggs Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Way better than the next closest location!
John SCustomer service was excellent! The trailer we had was so easy to hook up to truck! The employee whom assisted us was very helpful! Best U-Haul experience I’ve ever had! Would highly recommend as well as be a returning customer. Thank you so much!
alyssa pCar wouldn't even start. I spent 4 hours of my time dealing with customer service to just get my money back. Never using U-Haul again
CA MConfusing with the returning this wonderful truck! No instructions until the day after we returned it and left. Had to call over and over to get it straight since we were not there to do the instructions that you wanted. Give the instructions when you pick up the truck so a person will know what they are expected to do!
Scott BI am very disappointed the guy never gave a contract and he told me the option is open to drop it of Now you send me 500 drop fee
jimmy dI was charged for Safe Move when I didn’t opt in for the coverage
Brandon Cexcellent location and great person to deal with
RICHARD KThanks
Philip CNo communication as to where or how to make the return. Shop was closed during the hours it was listed to be open. No designated area to leave the trailer. Parking lot is sloped in multiple directions, making unloading a trailer very difficult. The only way I knew how to complete the return process was the stickers posted on the shop door. No Uhaul signage. Terrible location.
Aaron RExcellent service. Very friendly!! Highly recommend
Craig NI wasn't "approved" upon arrival so had to sit there for about 20 minutes until I was. THEN the lock was not opening and the code was wrong (combo was backwards). The grass was so high we had to fight through the weeds to get to the lock. Uhaul contact number took SO long to finally get a rep on the phone.
Lynn DUpon my arrival, no staff was available on the drop off site. The customer service operator was very helpful as to how to proceed with the finalization of the drop off, due to the fact that the location was closed.
Josephine DNothing IMHO. George at Briggs was a pleasure to deal with and I would use this U-haul location again without any hesitation. Excellent experience.
JAMESK CThe web site is deficient..I could not find tool bar to change primary dtiver....so I called and after being on hold almost 30 minutes the evening of April 3, I hung up
Mathew SEasy drop off. Thank you.
Daniel LVery easy drop off. I had no issues.
Lynne FGreat Customer Service. Very helpful on Pickup and Return. Have rented several times. Limited selection at times. Helpful finding equipment other locations
ANTHONY SI have contacted this location numerous times over the past several years, and they have always been a pleasure to work with. I would not hesitate to contact this location to rent, or to return a rental, in the future.
Christina FYou cannot drive the 15' truck on the Taconic Parkway so it took much longer to get where I was going.
Marlena VVery fine.
JOSE Tjust dropped it off outside
jacob sNo reflection on Briggs..someone had previously thrown up on the center console. The steering wheel was misaligned with the wheels. Instructed to return on Monday but it looks as though I have been charged for an extra day ? When returning to the location instructed found out it was remote and not open until 1300 , not made aware of this or the ability the drop the key.
John MVery some and easy transaction. Thank you!!
Kim Sit was hard to know where a good spot to park the truck was since another uhaul truck was in the only empty space and the rest of the parking lot is full of parked cars
katelyn oOne tire was a little sketchy. Not the fault of the location, but a lot of system issues made the pick up take longer than needed. Agent had issues with getting my reservation and paperwork to go through. Also my biggest problem with uhaul was the not getting the pickup location correct, I was told one place and then the email came through with a different location.
Eric DEvery thing that you have done for us. That family will be just as happy with the service as much as we did.
tracey hThe office was clean and had a waiting area with a TV. It's perfectly fine. The people were very nice and helpful. The location was perfect for me since it's just down the road and I would absolutely rent from here.
William WHave straps, and hand trucks available when ordered.
Joseph DWe got there when it was closed and used the drop box.
George GNothing
Mike Pthe auxiliary items we ordered (dolly, cart, pads) were not included, and as we picked the truck up prior to the business opening, we were not able to have them to load the truck as planned
Stacia WGeorge at Briggs is excellent and did a great job.
PAT FThe person there is very friendly but I noticed that when they open up for their business days things there can be hectic which can be prone to making innocent mistakes being that this location seems to be overly busy in the mornings! Without getting into the mistake itself, they fixed it without hassle! In spite of other reviews, consider making allowances for this location during morning hours as they get things situated while they are opening up!
Raymond HA link to Google Maps for finding the Drop Off Location (or the Pick Up Location) would be helpful.
Joseph TI would highly recommend this place, the customer service was excellent and very professional, I will definitely be using this location again.
Danielle LThe location is fine. I dont like how when I make a reservation for a certain truck and location I get a call the day before saying it is not available or that I havr to go somewhere else. 2nd time that has happened to me.
Travis sI didn't get a dolly that was supposed to come in the truck and the cab of the car was filthy. Not only mud but corn chips on the floor, too.
Carissa P2 dozen pads and a dolly that was ordered were not in the truck at pick....U Haul 1-800 number adjusted our bill
Richard GOwner was very friendly, & helpful.
RAMON ANo problems on either end, just the play in the steering.
Frederick BNot have that ridiculous return policy
Melissa CReturn check-in app requires an emailed code confirmation, difficult to get on a phone if one uses several email addresses. Didn't work for me.
William MThe transaction was mostly fine, however, there was 1 main issue. I was scheduled to pick up the truck at 8:30 am and the shop man did not arrive until 9:15. I was not in the truck until 9:30 which in turn cost me an extra $75 to my hired moving help.
genemarie jthe only problem I had was I was offered an extra day and extra mileage for an inconvenience but it was never entered into computer properly so that when i dropped off the truck a day early the receiving location had no knowledge because it was not in computer fortunately I had a copy of my agreement that had the correct information
John PNothing wrong with the location besides the fact that it was over 50 miles away from the location I reserved the pick-up. I wasn't notified any other way but by email and didn't realize the change until I got to what I thought was the correct location. Poor communication by U-haul; nothing to do with the pick up location.
Zoran CCommunication was fine. An agent confirmed my pickup and changed the location. Mileage was added to allow for the extra travel distance. Location called me about an hour from pickup to verify that I would make the pickup on time. No compaints.
Glenn Sout standing service by George.. Highly helpful on all levels of rental .
Grille WI ended up picking up the truck at a further location. Upon arriving there the owner told us that if we took it to a different location than we had originally chosen, we would recieve a $110 credit. It was a 30 minute drive further than the few minute initial picked drop off location. I was contacted Friday morning the day of my move, to make sure i was going to bring the vehicle to the agreed location in CT. by 11 Saturday the 2nd of June 2018. It was confirmed that I would receive a $110 refund. I was also sent this email: noreply@uhaul.com AttachmentsJun 2 (10 days ago) to me Dear Nicolette Reali, Thank you for choosing U-Haul Company for your moving and storage needs. Your receipt is attached to this email. Your opinion matters to U-Haul. Let us know how your moving experience went by reviewing your recent rental at uhaul.com/review. Your feedback, good or bad, on the service you received throughout the rental process will help us improve the moving experience for the next family. If you have any questions or concerns about your moving experience or the attached receipt, please contact me at 794002_AFM@uhaul.com I dropped it off around 6ish that evening and left my paper work in the drop box. When I e-mailed the above email address given, in regards to the $110 credit I was promised, I did not receive a response. I then called the drop off location, who told me they do not give refunds and gave me the (800) 922-7292 number to call. I called the number and was told that my truck rental was reduced to $110 not the i would be given $110. We were told from the pick up location that we would get a $110 credit, not that the rental would cost $110. We drove 30 minutes out of our way, used more gas and wasted unpacking time to save maybe $15. This is an unacceptable practice. I was there when the rental was signed and I heard and so did my daughter that it was a credit we would be getting. Not the cost of the rental itself.
Nicolette RPlease state fees from the beginning
Diana EGreatest
jaime c