I wasn't "approved" upon arrival so had to sit there for about 20 minutes until I was. THEN the lock was not opening and the code was wrong (combo was backwards). The grass was so high we had to fight through the weeds to get to the lock. Uhaul contact number took SO long to finally get a rep on the phone.
Lynn D.
Customer Reviews for Briggs Auto Body
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Upon my arrival, no staff was available on the drop off site. The customer service operator was very helpful as to how to proceed with the finalization of the drop off, due to the fact that the location was closed.
Josephine D.Nothing IMHO. George at Briggs was a pleasure to deal with and I would use this U-haul location again without any hesitation. Excellent experience.
JAMESK C.The web site is deficient..I could not find tool bar to change primary dtiver....so I called and after being on hold almost 30 minutes the evening of April 3, I hung up
Mathew S.Easy drop off. Thank you.
Daniel L.Very easy drop off. I had no issues.
Lynne F.Great Customer Service. Very helpful on Pickup and Return. Have rented several times. Limited selection at times. Helpful finding equipment other locations
ANTHONY S.I have contacted this location numerous times over the past several years, and they have always been a pleasure to work with. I would not hesitate to contact this location to rent, or to return a rental, in the future.
Christina F.You cannot drive the 15' truck on the Taconic Parkway so it took much longer to get where I was going.
Marlena V.Very fine.
JOSE T.just dropped it off outside
jacob S.No reflection on Briggs..someone had previously thrown up on the center console. The steering wheel was misaligned with the wheels. Instructed to return on Monday but it looks as though I have been charged for an extra day ? When returning to the location instructed found out it was remote and not open until 1300 , not made aware of this or the ability the drop the key.
John M.Very some and easy transaction. Thank you!!
Kim S.it was hard to know where a good spot to park the truck was since another uhaul truck was in the only empty space and the rest of the parking lot is full of parked cars
katelyn O.One tire was a little sketchy. Not the fault of the location, but a lot of system issues made the pick up take longer than needed. Agent had issues with getting my reservation and paperwork to go through. Also my biggest problem with uhaul was the not getting the pickup location correct, I was told one place and then the email came through with a different location.
Eric D.Every thing that you have done for us. That family will be just as happy with the service as much as we did.
tracey H.The office was clean and had a waiting area with a TV. It's perfectly fine. The people were very nice and helpful. The location was perfect for me since it's just down the road and I would absolutely rent from here.
William W.Have straps, and hand trucks available when ordered.
Joseph D.We got there when it was closed and used the drop box.
George G.Nada
Mike P.the auxiliary items we ordered (dolly, cart, pads) were not included, and as we picked the truck up prior to the business opening, we were not able to have them to load the truck as planned
Stacia W.George at Briggs is excellent and did a great job.
PAT F.The person there is very friendly but I noticed that when they open up for their business days things there can be hectic which can be prone to making innocent mistakes being that this location seems to be overly busy in the mornings! Without getting into the mistake itself, they fixed it without hassle! In spite of other reviews, consider making allowances for this location during morning hours as they get things situated while they are opening up!
Raymond H.A link to Google Maps for finding the Drop Off Location (or the Pick Up Location) would be helpful.
Joseph T.I would highly recommend this place, the customer service was excellent and very professional, I will definitely be using this location again.
Danielle L.The location is fine. I dont like how when I make a reservation for a certain truck and location I get a call the day before saying it is not available or that I havr to go somewhere else. 2nd time that has happened to me.
Travis S.I didn't get a dolly that was supposed to come in the truck and the cab of the car was filthy. Not only mud but corn chips on the floor, too.
Carissa P.2 dozen pads and a dolly that was ordered were not in the truck at pick....U Haul 1-800 number adjusted our bill
Richard G.Owner was very friendly, & helpful.
RAMON A.No problems on either end, just the play in the steering.
Frederick B.Not have that ridiculous return policy
Melissa C.Return check-in app requires an emailed code confirmation, difficult to get on a phone if one uses several email addresses. Didn't work for me.
William M.The transaction was mostly fine, however, there was 1 main issue. I was scheduled to pick up the truck at 8:30 am and the shop man did not arrive until 9:15. I was not in the truck until 9:30 which in turn cost me an extra $75 to my hired moving help.
genemarie J.the only problem I had was I was offered an extra day and extra mileage for an inconvenience but it was never entered into computer properly so that when i dropped off the truck a day early the receiving location had no knowledge because it was not in computer fortunately I had a copy of my agreement that had the correct information
John P.Nothing wrong with the location besides the fact that it was over 50 miles away from the location I reserved the pick-up. I wasn't notified any other way but by email and didn't realize the change until I got to what I thought was the correct location. Poor communication by U-haul; nothing to do with the pick up location.
Zoran C.Communication was fine. An agent confirmed my pickup and changed the location. Mileage was added to allow for the extra travel distance. Location called me about an hour from pickup to verify that I would make the pickup on time. No compaints.
Glenn S.out standing service by George.. Highly helpful on all levels of rental .
Grille W.I ended up picking up the truck at a further location. Upon arriving there the owner told us that if we took it to a different location than we had originally chosen, we would recieve a $110 credit. It was a 30 minute drive further than the few minute initial picked drop off location. I was contacted Friday morning the day of my move, to make sure i was going to bring the vehicle to the agreed location in CT. by 11 Saturday the 2nd of June 2018. It was confirmed that I would receive a $110 refund. I was also sent this email: noreply@uhaul.com AttachmentsJun 2 (10 days ago) to me Dear Nicolette Reali, Thank you for choosing U-Haul Company for your moving and storage needs. Your receipt is attached to this email. Your opinion matters to U-Haul. Let us know how your moving experience went by reviewing your recent rental at uhaul.com/review. Your feedback, good or bad, on the service you received throughout the rental process will help us improve the moving experience for the next family. If you have any questions or concerns about your moving experience or the attached receipt, please contact me at 794002_AFM@uhaul.com I dropped it off around 6ish that evening and left my paper work in the drop box. When I e-mailed the above email address given, in regards to the $110 credit I was promised, I did not receive a response. I then called the drop off location, who told me they do not give refunds and gave me the (800) 922-7292 number to call. I called the number and was told that my truck rental was reduced to $110 not the i would be given $110. We were told from the pick up location that we would get a $110 credit, not that the rental would cost $110. We drove 30 minutes out of our way, used more gas and wasted unpacking time to save maybe $15. This is an unacceptable practice. I was there when the rental was signed and I heard and so did my daughter that it was a credit we would be getting. Not the cost of the rental itself.
Nicolette R.Please state fees from the beginning
Diana E.Greatest
jaime C.I returne the truck after hours place was closed
Edward H.Waited 20 minutes for someone to come to the front desk only after I had to call the landline to let them know I was there.
Lee T.Nothing I know of. Everything was great!
DORIS H.very good service
JAY C.NA is used several time because the garage was closed Sunday and no one was there to help or provide direction. It really did not matter there was sufficient space to leave the trailer.
steve G.This location was great, super friendly customer service. But what I don't understand is why uhaul charges a rental rate, and a rental fee. Your charging double the amount for services. Not right to do that to people
jenn E.Car moving trailer had pivoting fender to allow car door to be opened. Great idea!
BOB B.Professional, helpful guy named George at Briggs is a good man.
Christopher M.The wire harness had been pinched and bare wires were exposed. The lights still worked , but that could have easily cancelled the rental if they aren't fixed.
yvonne S.Pick up truck was ready for use. The wait time was not long. Great customer service.
Kausiwa M.I was in and out quick.
Allen B.