Truck was a hazard and shouldn't be on the road. Took an extra day to arrive at our destination (luckily we found a hotel) because the condition of the front end prevented us from exceeding 55mph. Tires were bald, plugged twiceâ€¦We were charged for extra fuel and an extra day rental at drop off because the drop off location didn't process the drop off until the next day.Frederick L.
Customer Reviews for Bridge Road Auto
(Distribuidor de U-Haul del vecindario)
Salisbury, MA 01952
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 2 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Maureen G.
Very friendly and professional staff.DERRICK F.
Customer service was five starKeith E.
Excellent Job Love Them !Thomas W.
El cliente no dejó un comentario.Karen S.
Everything thing went perfectly.Francis M.
Very friendly, new to U-Haul System- had some IT glitches with system getting truck released- contract create- worked with area management- mileage was incorrect- not sure how this was rectified as I never got an email receipt? Overall great demeanor - the other Salisbury location JOSH - stiffed me had piss POOR attitude - I've always used them but past two rentals they screwed me - Lisa was to resolve get me truck call me back never heard from her? Bridge Road my new go to for rentals - another customer stated same with Merril Street UHaul HORRENDOUSRichard B.
This location is very convenient and seems to be well run.Clifford G.
El cliente no dejó un comentario.June F.
Sadly, I wasted for incredibly frustrating hours trying to get their self-service check out service to work. Somehow during the 15 - 20 attempts (including chats and attempted phone calls etc) I was unable to get it to work. That, plus a nice visit by two policemen, was a very long night. The system kept saying they could not validate my identity. Seems the selfies they requested to go along with the photo of my drivers license didn't match up sufficiently. This system may be flawed - but it has been out since 2017, not sure why it hasn't improved. Perhaps i was in a bad cell zone or somehow fat-fingered my way into causing this to happen. But why the hell would people on CHAT hang up on me - and no one tried to call me (but one - and they never tried again) despite UHaul's telephone robot's frequent assurances that customer service would be back to me in forty minutes. Hope others have better luck than I did.GEOFFERY D.
El cliente no dejó un comentario.kenneth M.
The outgoing mileage was incorrect. However, the staff were able to correct the error, and with some delay I was properly billed. Otherwise the experience was very positive and the staff friendly and helpful.Peter L.
Friendly and helpful staff, however vehicle only had a quarter of a tank of gas when we picked it up and it smelled heavily of cigarette smoke.SUZANNE C.
The truck had 1/4 tank of gas when I picked it up. I returned it with 1/4 tank. I had stopped at a nearby gas station and put gas in it prior to returning it. I then received an invoice from the Bridge Street, Salisbury, MA U-Haul dealer that included a charge for $11.50 for 2 gallons of gas. I called the dealer TWICE to dispute the charge, and though I was told both times that they would remove it, they never did. Very poor customer service and dishonest business practices.MATTHEW C.
The lock box was difficult to work and the website kept going down and the hold time was really high so we lost about 30 minutes on the rentalJessica D.