Customer Reviews for Bridge Liquor
(U-Haul Neighborhood Dealer)

265 reviews

6654 Hallowing Point Rd   Prince Frederick, MD 20678

(443) 295-4101

Office Hours

  • Mon-Sun: 7 am–9 pm

Services at this Location:

Contact Us

(443) 295-4101

6654 Hallowing Point Rd
Prince Frederick, MD 20678

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Let people know the cost outright while there! $700 for a U-Haul u fucking outlandish

Kevin China 
Rating:
4.0

Customer did not leave a comment.

tracy hansborough 
Rating:
3.0

Have equipment that is listed when reserving - location did not have the dolleys or furniture pads we had reserved which was inconvenient.

Kristin Coker 
Rating:
4.0

Customer did not leave a comment.

Robin Ford 
Rating:
5.0

The rep at the location was super friendly and very helpful.

Donald Mcguinn 
Rating:
5.0

Customer did not leave a comment.

Jamie Mulherin 
Rating:
5.0

Always efficient and friendly.

Ellen Dodsworth 
Rating:
5.0

Nothing, I was very pleased and satisfied

Rita Stanley 
Rating:
5.0

Excellent customer service and experience in every way!

Jeffrey Stewart 
Rating:
5.0

Customer did not leave a comment.

Jolene Pittman 
Rating:
3.0

Customer did not leave a comment.

Luigi Iannone 
Rating:
5.0

The experience was great in all aspects! Thanks to good personnel at this location.

Jeff Stewart 
Rating:
4.0

Customer did not leave a comment.

ALYSSA NICHOLS 
Rating:
5.0

Customer did not leave a comment.

George Southworth 
Rating:
2.0

Customer did not leave a comment.

Charles Miller 
Rating:
3.0

Customer did not leave a comment.

Donna Cartwright 
Rating:
1.0

Customer did not leave a comment.

Trayvon Duvall 
Rating:
1.0

This whole debacle costed me $908.95 to move my little bit of stuff from Southern MD to Frostburg Md!! Never again!!!!!!!!!!

Brenda Whittington 
Rating:
5.0

Customer did not leave a comment.

Cody MCGOWAN 
Rating:
1.0

The Uhaul representative was rude when returning the trailer.

Brian LaTulip 
Rating:
1.0

Owner was blocking the uhaul with there vehicle. Employee refused to get the owner to move it. Next truck was parked in the mud and got stuck.

Michael Hickman 
Rating:
5.0

Customer did not leave a comment.

eric young 
Rating:
5.0

Everytime I rent from you guys you are always so friendly. I will be using you in the future should I need another van rental.

JAMES PROCTOR 
Rating:
2.0

The problem was not the dealer but your computer system , long delay getting paperwork done.

JOHN MARSHALL 
Rating:
2.0

The trailer was pretty beat up. Also, I selected said location because they showed a dolly available. When I arrived they said they didn’t have one. Made for a pretty bad day and experience with Uhaul.

Brian Latulip 
Rating:
5.0

Customer did not leave a comment.

Jaime Strickland 
Rating:
5.0

Quick and easy to rent. Personnel there were so nice and professional

Eric Peterson 
Rating:
5.0

Customer did not leave a comment.

Christine Kern 
Rating:
5.0

Customer did not leave a comment.

Dona Ostenso 
Rating:
4.0

Customer did not leave a comment.

James Garvin 
Rating:
2.0

Customer did not leave a comment.

Todd Taylor 
Rating:
4.0

Customer did not leave a comment.

Jason Fields 
Rating:
1.0

Location made return time just minutes over the 24 hour period to push rental into another day. I’ve had this happen at another location as well. Seems to be a tactic used by neighborhood uhauls to get an extra day’s rental without having the equipment out another day. Customer service at location was poor and was not any help. Had to call about five different times, spending several hours on phone calls, to receive a refund once regional supervisor was reached out to. Overall, a very disappointing experience.

Caden Smith 
Rating:
5.0

Customer did not leave a comment.

Christopher Nahas 
Rating:
5.0

As always, great service!

William Thayer 
Rating:
5.0

Customer did not leave a comment.

Miguel Munoz 
Rating:
5.0

Very good service, quick and efficient. Thank you!

William Thayer 
Rating:
3.0

You moved my rental (last minute) over 20+ miles away and charged me by the mile. You think I'm happy about that???

Andrew Leyden 
Rating:
3.0

Customer did not leave a comment.

Pete Worch 
Rating:
5.0

No problems

Troy myers 
Rating:
5.0

Everything was super easy and customer service was wonderful- thank you so much!

Stephanie Knott 
Rating:
5.0

Customer did not leave a comment.

Mathew Lee 
Rating:
5.0

Customer did not leave a comment.

Sherman Willett 
Rating:
5.0

Customer did not leave a comment.

Stefanie Odom 
Rating:
5.0

Customer did not leave a comment.

RICHARD PELLETTIERE 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Hiscocks 
Rating:
4.0

Customer did not leave a comment.

Wanda Kyser 
Rating:
5.0

Customer did not leave a comment.

JOSEPH LAMBERT 
Rating:
5.0

This rental facility is open a lot later than most others and the stuff go above and beyond to get you in and out as quickly as possible.

Steven Moore 
Rating:
5.0

Customer did not leave a comment.

Anthony Moraz 
Rating:
1.0

The location claims to be 24/7 and I can do mobile but I still have to go in the building and speak with the clerk. The trucks are drivable but could still use maintenance on the outside.

Cydney Currie 
Rating:
4.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

Customer did not leave a comment.

Anthony Distefano 
Rating:
5.0

Customer did not leave a comment.

Christopher Brooks 
Rating:
5.0

Customer did not leave a comment.

Frank Yohr 
Rating:
1.0

The day I scheduled to pickup my rented trailer was already busy enough. I didn’t appreciate being told when I was filling out the paperwork that you didn’t have the blankets that were part of my order. Yes you removed the charge but that was an obvious action. What wasn’t obvious was that I now had to purchase blankets so I could wrap my items to be safely transported. So on a moving day that was already busy, I had to make an additional stop and spend additional money so my move would be a success. On top of all that, I had to clean out the trailer because was muddy. Thanks UHaul

ANDREW SMITH 
Rating:
5.0

Great service thank you Guys

Charles Gray 
Rating:
5.0

Customer did not leave a comment.

John Scherer 
Rating:
5.0

Customer did not leave a comment.

Joseph Caruso 
Rating:
4.0

Customer did not leave a comment.

michael wallace 
Rating:
5.0

It was a very easy transition to request a truck and to be able to get on the road with it. Everybody was very friendly and helped with a situation with a different u haul provider when we came into a problem. They helped us find some solutions.

Margaret Elter 
Rating:
5.0

Customer did not leave a comment.

Dusan ilic 
Rating:
1.0

Joy was extremely rude. We put the address in our gps which inevitably took us to the wrong location. I called and explained and was given an extremely rude and sarcastic “well thats funny because I have customers use gps all the time and they find it just fine”. I asked for a landmark and she told me there werent any. She asked where I was and then gave me directions based off where I was which were wrong. I called a second time and explained the situation where I was berated by her again, talked over, and told I was wrong when actually she was wrong. When someone cant find a location all they need is “Im sorry, how can I help?” Not to be chastised by some Liquor store employee named Joy.

Jason Conley 
Rating:
5.0

Excellent customer service!!!

Jeffrey Stewart 
Rating:
5.0

Customer did not leave a comment.

Ronald Steele 
Rating:
5.0

Excellent service, she clearly explained about extra milage charges and had me in-and-out very quickly.

Paul Robeson 
Rating:
5.0

Customer did not leave a comment.

Edward West 
Rating:
5.0

Excellent service!

Dusan ilic 
Rating:
5.0

The trailer is incorrect. It is advertised as a 6’x12’ trailer. So I rented it to pick up a riding lawnmower that was 60” wide. However the opening is less than 48” wide and could not use the trailer as advertised. So I had to then turn around and go back and return said trailer after renting the trailer and driving both directions. A refund, due to it not being as advertised would be appreciated.

Jason Zabrocki 
Rating:
5.0

Customer did not leave a comment.

Omar Salvador 
Rating:
1.0

I Want a recet for my records they gave me a hard time and was like we can not give you a recet. I was like I am not leaving without a recet they finally printed one

Jeremy Olsen 
Rating:
5.0

The nice lady who help us check out was outstanding and the young man later in the day was as well. Not the biggest U-Haul but the best we have used so far.

Bruce Kelley 
Rating:
4.0

Customer did not leave a comment.

Duane Smith 
Rating:
3.0

Worst experience I've had renting from here. The cashier was on his cell phone the entire transaction. Then argued with me say the truck had to be returned at that location even though my reservation was a one way rental.

joseph moore 
Rating:
3.0

Ignition key had to be turned 20-30 times each time the truck was started.

Steve Moore 
Rating:
2.0

Unhappy that U-Haul changed my pickup and drop off location to a spot that was further away than I originally booked. Caused us to drive further and cost us more money. Should reimburse us for some mileage in my opinion.

MARK LAGANA 
Rating:
4.0

Maintain truck handled poorly door on driver side leaked air like a tornado engine light was on the whole time

Thomas Murphy 
Rating:
1.0

I put more gas then what I picked it up on and was still overcharged and wasn't compensated for the extra gas or credited towards what they charged extra. Money doesn't grow on trees and we are all I'm hard times I think I was treated unfairly as a customer. Wouldn't recommend then to another or using again.

paul PARKER 
Rating:
5.0

Customer did not leave a comment.

erik wallace 
Rating:
5.0

Customer did not leave a comment.

Edward Gregory 
Rating:
2.0

Customer did not leave a comment.

Eric Walker 
Rating:
5.0

This was by far the best Uhaul experience we’ve ever had and we will always use this location in the future even though it’s not the closest to our home. Thank you.

Sarena Padilla 
Rating:
3.0

truck leaked water on driver during heavy rain. wiper on driver side was barley on the arm.

DOUG HARRIS 
Rating:
4.0

Customer did not leave a comment.

SARA LEHNEN 
Rating:
5.0

Customer did not leave a comment.

robert DAVIDSON 
Rating:
4.0

There was damage to the hood of the truck that the provider was unaware of. After pointing it out they took pictures and submitted it to U-Haul

Bruce Russell 
Rating:
4.0

An electric winch on the auto transport would be nice

michael quillen 
Rating:
5.0

Customer did not leave a comment.

William Schweizer 
Rating:
5.0

Everything went well. The associate was proficient in her work.

James Johnson 
Rating:
1.0

I can tell this Uhual/Liquor store place just wants peoples money! Literally took 2 minutes to drive off with the uhaul. I picked up around 2pm and returned Uhaul 11:30pm the same day which they said was fine! that is one day. They charged my card $173 before i left that included everything with 90miles. I went a little over which is fine and had no problem with paying what I used but when the day after I returned it they tried to charge me 2 days when I had the uhaul for 7 hours and trying to take another $219 out of my account after i paid $173 but not once tried to call me about it instead just trying to over take money out of my account ! very unprofessional and at that the Uhaul had no AC will never go back here and 12/12 do not recommend. Will not get me for my money! Do your calculations right and maybe you can be successful taking it out

nicole frye 
Rating:
5.0

Staff in the store were super nice and helpful

Matthew Neff 
Rating:
5.0

Best location in Southern Maryland. I live in Waldorf, and I gladly drive to this destination for a hassle-free experience!

Nick Forbes 
Rating:
5.0

Customer did not leave a comment.

Matthew Neff 
Rating:
5.0

Very nice staff. U-Haul was quick and easy to pick up.

Matthew Neff 
Rating:
3.0

Trailer had two lights out on driver side. When I returned the trailer, attendant asked me to help park it and another trailer in specific spots. Attendant said thanks and I got you, no need to come in, but I was thirsty and went in to buy a drink. He provided no receipt for the trailer but thankfully I purchased a drink and had receipt. Email next morning said I checked the trailer in 14 hours late. Thankfully when I called the location and told another attendant what happened, they corrected the charge.

John Shorb 
Rating:
5.0

Customer did not leave a comment.

ray ellison 
Rating:
3.0

Reserved moving pads and got there to find out they didn’t have any. Another customer walked in and they didn’t have the write size ball joint so he had to drive 45 mins back home to get the right size.

Victoria Gray 
Rating:
4.0

Ensure the lights as well as other mechanical components of the trailer are functioning correctly before renting it out.

Marcus Jesses 
Rating:
5.0

She was super friendly and very efficient

tamara ealley 
Rating:
5.0

This location was great. Plenty of parking and easy check out.

Mark Bailey 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top