Customer Reviews for Bricktown Service Center
(U-Haul Neighborhood Dealer)

685 comentarios

1150 Burnt Tavern Rd   Brick, NJ 08724

(732) 206-1020

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(732) 206-1020

1150 Burnt Tavern Rd
Brick, NJ 08724

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 2 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

Visor was broken and check engine light was on.

Grace M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

sue M. 
Clasificación:
1.0

Vehicle was not dropped off here- it was local and dropped off at pick up location. Your mistake caused over $300 overcharge.

Robert B. 
Clasificación:
5.0

Tammy was wonderful!

Cheryl L. 
Clasificación:
5.0

So the office was great but we discovered the truck had no running lights in th back. None of them were working which meant I had to be followed everywhere I went as to not have an accident. Also, we took pics of the mileage and the gas tank on both departure and arrival. We drove approx 19 miles. We told them prob. 20 give or take. We put in $10 worth of gas and actually left it with more then we took it with. We were charged for both mileage and gas charges. So our $19.95 truck cost us over $100.00 to go 19 miles? There is a problem with this. When I tried to call the office today the message says to enter my remote code. So no voicemail could be left for anyone. I can send the pics if you would like prooving the gas and mileage. I really am not happy that we were put in danger with no lights either!!! If someone could get back to me I would really appreciate it very much!!

tracie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn V. 
Clasificación:
5.0

Thank you for a great fast service the best place

Avraham K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

The van has a bad smell I think it's animal smell. With lots of human and animals hairs on the seats. Uhaul in General is very expensive it's not more affordable. I used a van for 84 miles I paid 143$ + 20$ in gas thats expensive.

Bassem B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
3.0

Fred was very helpful

michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob O. 
Clasificación:
5.0

Courteous service and quick check in / check out

matt G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

denise L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet S. 
Clasificación:
3.0

The trailer was old and made alot of clanking noises

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Tammy is absolutely amazing. She is well versed and knowledgeable. I definitely will be a returning customer.

Johnny T. 
Clasificación:
1.0

Made a reservation days in advance for an afternoon pick up of a 26 ft truck. The location was 10 mins from my house. I selected the 24 hour pick up which puts the keys in a lockbox which are obtained thru the U-Haul app (I have used this before) I go to the location, truck is there, the app says the “Equipment is not available” and the station was closed. No truck for me. After over 30 +mins on the phone and a 1/2 hr drive I got a second truck. It wasted an hour of moving labor time and cost me money.

Peter G. 
Clasificación:
3.0

I had a situation during the keys pick up. I made a self check out and I my keys supposed to be in the box number 2, so I put the code, I grabbed the key and once I tried to turn engine on, the key didn't fit. Yes, it was the wrong key in my box. I had no assistance on the phone, or even on-premises. I had an idea, I came back to the boxes and tried to open another one with the same code, and guess what? It worked. I got another, and the truck turned on. Not a good experience. Also, I request a one-way truck, 24 hours before, you guys called me saying that I had to delivery in the same location I picked up. I spent double what I supposed to.

Renan B. 
Clasificación:
5.0

Truck was very dirty. Took us over an hour to clean before using.

Danielle J. 
Clasificación:
5.0

Great service!!

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
4.0

Less wait time on pickup

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

Truck ran rough and front end was loose

john C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed C. 
Clasificación:
5.0

Great service!

Rose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
1.0

UHaul representative added in the insurance coverage after I specifically said I didn't want it. When I asked about the difference in price between what was quoted online and what I had to pay he said it was “taxes and fees”. Never gave me a receipt because he said it would be emailed to me, but it never was.

John M. 
Clasificación:
2.0

Most of what I have to say refers to the U-Haul traffic department. I ordered a 26 foot truck almost 3 weeks ago. Didn't hear from traffic department until last Monday that only had a 20 footer available on Rte 37 in Toms River. Then on Thursday I was told I had to go to Brick, NJ to get my truck. Very inconvenient and time consuming, Plus, when I got to the Burnt Tavern road location I had to wait 20 minutes to get my truck. Then I was told it only had a 1/4 tank of gas. Since the location is a gas station, I suppose they want you to fill up there. I think that is a bush league move and should NOT be allowed by U-Haul.

Paul V. 
Clasificación:
5.0

Quick service on check in. Vehicle was in great shape. Overall service was excellent. Recommend using this location for UHaul needs.

KELLY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob L. 
Clasificación:
5.0

They were very pleasant & was wonderful experience

Lynn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Bruce A. 
Clasificación:
2.0

Missing Dollies and equipment previously purchased for rental in truck. Had to stop at another site next day on moving day to find some supplies.

David G. 
Clasificación:
5.0

2nd time in 2 weeks, they were very kind and made things easy....

beborah W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

Tammy is the best!! Thank you! I will be working with you again in the near future.

RICHARD B. 
Clasificación:
5.0

Extremely friendly, customer service oriented. Will definitely go there again

thomas F. 
Clasificación:
3.0

Never received my emailed receipt????

lisa J. 
Clasificación:
2.0

The lady wasn't friendly at all

Marie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randie V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bill S. 
Clasificación:
5.0

Very friendly and easy going representative. Would definitely recommend

Jeffrey F. 
Clasificación:
5.0

Nothing to improve. Everything went perfectly. The van fit everything I needed to move, the person who took care of me was friendly and knowledgeable. I'd use them again and recommend them to others.

Kathleen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

david M. 
Clasificación:
5.0

El cliente no dejó un comentario.

andy T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mac S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest D. 
Clasificación:
5.0

Excellent! Very smooth

Sharif M. 
Clasificación:
5.0

It was easy to pick up and return once I figured out what to do

Filippo M. 
Clasificación:
5.0

Called Tammy ahead of time and she came outside as soon as I pulled in the lot to direct me where to put unit.

James N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jovonne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliezer R. 
Clasificación:
3.0

Rented a truck on 2 different weekends. Both times were early on a Sunday morning. Both times the system was down. The customer service gentleman was on the phone with corporate trying to check in and/or process the new rentals. Not the best first impression.

Renee H. 
Clasificación:
5.0

Tammy was great. Very profesional.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deirdre W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
3.0

El cliente no dejó un comentario.

bev F. 
Clasificación:
5.0

more signage on where to scan your phone before hours of operation... everything was great. the women that helped me sign off very nice. thank you.

Ellen S. 
Clasificación:
3.0

Fuel gauge at full would be helpful in future rentals. It's quite difficult to judge a half gallon when one is not aware of its maximum filling capacity

VINH N. 
Clasificación:
1.0

Truck was filthy, smelled and two service lights on. Then hits you with som many fees, I ended up pay $85 for the hr I used it. Never again!

colleen C. 
Clasificación:
5.0

Excellent attention from than.The lady over there is so nice .

Marcia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarolta P. 
Clasificación:
5.0

Having the gas tanks full when you first pick up the truck this way you don't need to fill it up until you're done with it and bring it back to the original location. Having a full tank when you first start up makes it much easier. Gracias

Mike W. 
Clasificación:
5.0

Great experience and help, Very informative and safe! I'll will always recommend and keep coming back! Thank You. Gary

GARY C. 
Clasificación:
5.0

Outstanding customer service! Very pleased with my experience and would definitely return here if another rental was needed.

MARGARET D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica D. 
Clasificación:
3.0

I am not happy with your service nor of the charges I received. The truck was not well maintained, Broken mirror, car window roll up handle was broken, and there was a dashboard warning of low tire pressure. Needing the vehicle because I was moving and would run out of time with my lease, as well as my moving team, I took the truck anyway, but with the inclement weather I was definitely in danger of a tire blow out. Also, I don't understand why I was charged to fill the gas when it was only half full when I received the vehicle. I work for a company that often uses your trucks, but I'm going to look into moving our account to another business.

Rafael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
3.0

Truck smelt like cigarettes also gas prices were ridiculous. In addition to me losing the better milage rate a week earlier due to having to cancel because of a blizzard.

ADAM L. 
Clasificación:
3.0

We arrived when there was a gas tank delivery and the location made it a bit crazy. Not the most professional welcome and send-off. There should be a higher level of professionalism and service expected for someone representing your brand, but the truck was fantastic. No paperwork provided.

Paul H. 
Clasificación:
5.0

The best staff and service! Thanks Team

casey T. 
Clasificación:
1.0

I pacifically asked how much you had to be back in the truck when we returned so I did not have to pay additional charge and the guy lied to me

Sean R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER R. 
Clasificación:
3.0

El cliente no dejó un comentario.

gregg L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanda B. 
Clasificación:
5.0

Easy peasy

THOMAS T. 
Clasificación:
4.0

don't use ocean auto tech for rental. no key for truck and haul was very pleasant in finding me a replacement

john W. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba