Customer Reviews for Bricktown Service Center
(U-Haul Neighborhood Dealer)

929 reviews

1150 Burnt Tavern Rd   Brick, NJ 08724

(732) 206-1020

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 9 am–2 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(732) 206-1020

1150 Burnt Tavern Rd
Brick, NJ 08724

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 9 am–2 pm
Special Operating Hours
  • 5/27/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Madeline T 
Rating:
5.0

Customer did not leave a comment.

Ellen M 
Rating:
5.0

Truck and people good but u-Thailand website is a fantasy… nothing I did on the web came true. You’ll have to contact me if you want more details, that is if you are truly interested. U-Haul is over, automated and transfers effort to your customers in a very high degree very insulting. The customer does all the work.

john k 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

At the last minute I found myself needing a trailer so I called Bricktown Auto. I was glad they were still there although it sounded like I woke the young fellow up that answered the phone. It took him a few minutes but when he figured out what I needed he reserved my equipment. Pick up was easy as the young man lumbered over and hooked up my equipment. I felt so bad for the fellow, I offered him a sandwich because he said he was so busy he didn’t have time to eat lunch. He’s obviously very dedicated to his customers. I would highly recommend them!!

CHRIS S 
Rating:
2.0

The U-Haul administrator was not present. 10 am came and went without him. Garage operator assisted me because I was now late. Everything else was good.

Robert B 
Rating:
2.0

Charge for what was actually driven not what ever they think it was. Rented yesterday a truck we said Abt 50 to 70 miles but at the end we drove 38 and still got over charged. Plus guys looked like he was drunk or something cause while standing he was all wobbly

Miguel R 
Rating:
5.0

Customer did not leave a comment.

Theresa I 
Rating:
5.0

Customer did not leave a comment.

Susan M 
Rating:
3.0

Customer did not leave a comment.

David K 
Rating:
3.0

Customer did not leave a comment.

Thimas S 
Rating:
4.0

Customer did not leave a comment.

Anthony F 
Rating:
4.0

Customer did not leave a comment.

Shai B 
Rating:
5.0

Customer did not leave a comment.

Susan N 
Rating:
5.0

Customer did not leave a comment.

Luis d 
Rating:
5.0

Always excellent service!

richard t 
Rating:
5.0

Customer did not leave a comment.

Katherine S 
Rating:
2.0

Cars do not get cleaned in between renters

YEHOSHVA M 
Rating:
5.0

Great quick service!

George J 
Rating:
2.0

Size of trailer ball would help. Having a ball to buy would also help. Took me an hour and 1/2 to go to Walmart and buy a 2 inch ball while my men were waiting to load.

Vincent D 
Rating:
5.0

This is the third time renting from this location. Brett is very helpful and professional. I highly recommend this site. I will be going back.

BRETT D 
Rating:
5.0

Super quick and easy pick up and drop off! Everything I needed and nothing I didn’t. No hassles, and very convenient!

Edward C 
Rating:
5.0

Muy bueno

David S 
Rating:
2.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

Michelle M 
Rating:
5.0

excellent service - checked in and out very efficiently

SAMMY H 
Rating:
1.0

Not the vehicle I had reserved, keys not accessible, had to call 2 times before I can get the vehicle. 45 minutes waste

Ludovico A 
Rating:
3.0

I wish I was told that I needed to bring the gas tank back at the same level as where I received it. NOONE warned me I would be charged $30 above the gas charge.

Elizabeth D 
Rating:
5.0

Customer did not leave a comment.

GREGORY P 
Rating:
4.0

This location had a variety and it not only was close to home but had a gas station attached as well.

Solomon O 
Rating:
5.0

Customer did not leave a comment.

Bert B 
Rating:
5.0

Customer did not leave a comment.

Nachman L 
Rating:
4.0

Good

ROSHAN G 
Rating:
5.0

Customer did not leave a comment.

brian d 
Rating:
5.0

Customer did not leave a comment.

Charles S 
Rating:
5.0

Customer did not leave a comment.

Sharon V 
Rating:
5.0

Excellent service by Brett during pickup and dropoff

SAMMY H 
Rating:
1.0

Customer did not leave a comment.

Tatianna R 
Rating:
5.0

Customer did not leave a comment.

KENNETH S 
Rating:
5.0

Customer did not leave a comment.

Bob M 
Rating:
5.0

Customer did not leave a comment.

Stephen S 
Rating:
5.0

Customer did not leave a comment.

Jeanne M 
Rating:
1.0

Get better vehicle if you want to charge an arm and a leg for it!

Danielle M 
Rating:
5.0

The associate was very knowledgeable and very nice outstanding customer service

Anthony L 
Rating:
5.0

Great Customer Service.

George J 
Rating:
5.0

Service was excellent and the gentleman that helped me was wonderful. I would highly recommend them and would use them again

Sharon V 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

Craig B 
Rating:
5.0

Great customer service at this location.

Ralph M 
Rating:
5.0

Customer did not leave a comment.

brian d 
Rating:
5.0

Customer did not leave a comment.

SHARIF M 
Rating:
5.0

Very happy with the services.

George J 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

I love this place. Excellent location, friendly staff, efficient, and easy process.

ERIC V 
Rating:
4.0

Customer did not leave a comment.

Robeet S 
Rating:
4.0

Customer did not leave a comment.

jaesson t 
Rating:
4.0

Truck shakes alot when going over 50

NATHANIEL S 
Rating:
5.0

Customer did not leave a comment.

ERIC V 
Rating:
5.0

Customer service was excellent, and Tammy was very helpful. Overall great U HAUL dealer Thank you Gary Renz

GARY R 
Rating:
5.0

Customer service is great too at this location. offer discounts to repeat customers........

George J 
Rating:
4.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Nicholas A 
Rating:
5.0

Hello, your employee Tammy is the BEST! Keep her as long as you can!

Dilorom K 
Rating:
5.0

Tammy was very friendly and helpful thanks!

KEITH J 
Rating:
5.0

Great customer service!!!!

George J 
Rating:
4.0

Fix the app so it works properly. I had issues both checking out and returning the rental via the app. I had to request assistance from the office staff to check out the vehicle, and don't know what I would have done if my pickup time was when the office was closed. And I again had issues returning the vehicle and had to use a browser on my phone but lost progress when I went to take pictures (there's no way to take the required pictures during the return process, you have to upload a picture you've already taken, but I didn't know what pictures needed to be taken so i

Beth B 
Rating:
5.0

Customer did not leave a comment.

maged h 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L 
Rating:
4.0

I reserved a cargo van well in advance & checked in for a cargo van. Upon arrival they said they are upgrading me to a truck. Not very happy, as I needed a cargo van, and they didn't have any left. I was very uncomfortable driving it, it didn't serve its purpose, actually made my job harder & it was a major inconvenience. What's the purpose of a reservation if I'm not getting what I needed?

Wendy K 
Rating:
3.0

I would be more concerned with the APP other than the location. The APP was not user friendly and had to call for assistance a number of times. I was supposed to pick up the truck at 4:30 p.m., but never left the location until 6:30 p.m., due to issues with getting access to the vehicle and poor weather conditions where I had to take pictures of the vehicle during a drenching storm. I will

Sylvia H 
Rating:
5.0

Great expierience overall. Very good customer service. Thanks!

George J 
Rating:
5.0

Customer did not leave a comment.

Jessica A 
Rating:
5.0

Customer did not leave a comment.

devon m 
Rating:
5.0

Customer did not leave a comment.

Todd M 
Rating:
4.0

Customer did not leave a comment.

Jane D 
Rating:
5.0

Customer did not leave a comment.

Dean N 
Rating:
4.0

Customer did not leave a comment.

Anita P 
Rating:
5.0

I think you’re doing a good job and so far everything is on point

CHARLES Y 
Rating:
5.0

Customer did not leave a comment.

Laura J 
Rating:
5.0

The young lady (never got her name) who did the rental was a great help to me during this process. I had the wrong adaptor and she sent me off to a home improvement store to get the correct one. Then when I got back the ball on my hitch was the wrong size so she had the correct one and helped apply it to my vehicle. She was great!!!

Bill B 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

Easy process. Great Equipment. Seamless

Benjamin F 
Rating:
1.0

Gas tank was under 1/2 as originally stated (I have proof via photo), I filled it back to where it was left and was still charged for more gas. Employee who took care of check in attempted to charge me for $15 of insurance without even asking me. I politely declined it, which she still tried to insist I purchase. The truck was not properly maintained as it had a check engine light on and the back door was not properly secure. Will absolutely never recommend this location.

Philip C 
Rating:
5.0

Great service!

Susan M 
Rating:
3.0

My reservation was for the Point Pleasant Sunoco. When i arrived at 0730, the attendant said he had no reservation for me. The Uhaul 800 number said my truck reservation had been moved to Brick, 5 miles away and inconvenient to my move, but i was only informed by text at 0745!?! At the other location there were no Uhaul people, just a filling attendant. The rental truck was blocked by cars waiting for repair and keys had to be located. My personal vehicle could not be left on site but in a park and ride lot nearby. I did not leave the Brick pickup location until 0850, 80 mintues after my intended departure. U Haul's unilateral changes added two hours and 10 miles to my move, but the real problem was no communication. Poor corporate performance.

Dennis B 
Rating:
5.0

Excellent service and friendly staff, will definitely refer to friends and family

SCOTT B 
Rating:
5.0

Quick and efficient - Tammy friendly and helpful - I was looking for a pickup truck to take branches and brush to recycling - she didn’t have one available but suggested a van- same price - it all worked out great - highly recommend- thank you !

mark d 
Rating:
5.0

Friendly fast service........no complaints...Thank you!

George J 
Rating:
4.0

Online check in process took 20 minutes while my license etc was being checked. That’s way too long. The pictures on the return don’t make sense as they have to check the truck anyway.

Kevin T 
Rating:
5.0

Customer did not leave a comment.

Danielle M 
Rating:
5.0

Nothing everything was fantastic especially the service! She needs a raise!

Michael C 
Rating:
5.0

I have used this location several times in the past and as usual they remain an excellent place to rent a U-Haul. Friendly, professional, consistent, and reliable!

Richard T 
Rating:
5.0

Customer did not leave a comment.

marc d 
Rating:
5.0

Customer did not leave a comment.

Christopher G 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
1.0

Well for starters, maybe don’t lie about the mileage you’re charging clients. It’s 66 miles foot to door to the destination I went to and I made no other stops and the receipt says I drove 182 miles. How do I dispute that? I didn’t take a picture of the odometer but I should have. The van also stunk of cigarettes.

Victoria M 
Rating:
5.0

Customer did not leave a comment.

george c 
Rating:
3.0

Customer did not leave a comment.

Nicole B 
Rating:
5.0

Tammy was fantastic - I needed a rental van & I literally called as they were about to close .. Tammy was nice enough to wait and process the paperwork in order for me to have the van within 15 minutes. She even advised me of an additional plan in order to save me money due to the fact I was traveling excessive miles. She was also very helpful when I returned the van . Great customer service ... Much appreciated!

Joseph L 
Rating:
5.0

All went smooth.

Stephen S 
No reviews have been submitted for this location.

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