Agents were not masked.BRENT B.
Customer Reviews for Bremerton 76
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Wanted to commend Paul over at this location who assisted us. Great customer service.RON-REX BAGOS M.
We've met more of the staff at this location and our interactions with them have also been positive. In a time where people everywhere are feeling more pressure due to the political and social climate, as well as the pandemic, kindness is a bright light â€" especially when they are providing a service for those in most likely dealing with extremely stressful events in their lives.Joan O.
I'm sure everyone has horror stories, but our very sudden move had days of snow and very unpredicted need to change our rental from 1 day to 3, asking and praying for an extension each day. This location is in a gas station so phone calls were a bit hectic and there was a bit of a wait during pick up and drop off, but everyone we talked to was kind, patient and helpful. Paul was the person I worked with during drop off and he was a wonderful ending interaction to the rental experience. We are finding ourselves in another bind and need to rent another truck for the last stretch. This location didn't have the size we needed this past weekend and instead of risking going to a different place, we did what we could with our vehicles until what we needed came available. This will be our go to location unless our experiences change with their customer service. We very much appreciate kindness!KYLE R.
El cliente no dejó un comentario.DUWAYNE L.
El cliente no dejó un comentario.GEORGE G.
El cliente no dejó un comentario.Sandy D.
El cliente no dejó un comentario.CAROLYN H.
El cliente no dejó un comentario.Cedric G.
The gas station is a little run down, but my truck was in great condition.Will P.
The uhaul rental was very expensive. I only used it for 6 hours and put less than 30 miles on it and I had to pay $120.16. Pretty expensive if you ask me.HARRY KAZU T.
No need to improve. every thing was easy peasy.MARGARET S.
Manager was so nice and the store itself was so clean and friendly employees. I have to say, not at all what I expected for Bremerton but will gladly return!TIFFANY S.
El cliente no dejó un comentario.Eric F.
El cliente no dejó un comentario.HEATHER W.
El cliente no dejó un comentario.ERIC L.
El cliente no dejó un comentario.DAWN A F.
El cliente no dejó un comentario.RICHARD J.
Great service and very cleanGeoffrey S.
Asked for a rental day of and we got a 20 foot truck that worked great.ROBERT F.
El cliente no dejó un comentario.JOSHUA CHRISTIAN H.
El cliente no dejó un comentario.WILFREDO E.
Centrally located and helpful staff. Easy to get in and out, no hassles!Michael D.
El cliente no dejó un comentario.EDWARD O.
NoneThe representative was very helpful and fully explain everything to the customer. Overall Uhaul agent was doing excellent job toward customer service and I highly recommend to my friends,relatives and love ones.RODOLFO E.
El cliente no dejó un comentario.WILLIAM O.
El cliente no dejó un comentario.ALICIA N.
I called uhaul on kitsap way and was told I can go to the location and pick up my truck I reserved. when I got there to pick up my truck I was told they didn't have one that size. I got a smaller truck which forced me to make two trips and I paid double the amount for mileage. terrible experience.DERRICK A.
El cliente no dejó un comentario.John W.
The guy who checked me out and checked me in was great! Friendly and funny and got me on my way quickly. Please let him know!AUTUMN B.
I paid for a furniture dolly and it was not included. It made the move very difficultNicholas H.
This is an acdtive service station. It took a long time to get the paperwork completed. UHaul is a side business. There were a lot of other distracctions going on. It was hard to get the paper work. We still have not recieved our final statement.JIM R.
El cliente no dejó un comentario.Jonathan A.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.DAVID O.
The mobile app/truck share did not work. Paul was very helpful and made the rental a success.Mark S.
El cliente no dejó un comentario.JAMES S.
The cab was dirty with crumbs of food. The ramp had stuck -on mud and beauty bark on it. So when we rolled the ramp down , it got all over everywhere and we had to stop what we were doing and clean it up. Not a fun thing to do on moving day when you're trying to go as fast as you can. The truck itself was very smooth to drive.ELIZABETH ANNE P.
With rules and charges set in place that says you have to fill the gas tank up to 3/4, it should be at, or above that line, not below. To avoid charges, I had to put $14 into the gas tank. The back of the truck hadn't been swept, the employee even comment that it hadn't been swept. Not only had I swept the back out, I also removed GUM from the floor in the back. As convenient as this location is to a gas station, the homeless population is quite heavy in this location. It makes it very hard to focus on checking the vehicle for damages prior to taking the truck off the lot.SEAN K.
Customer service was great and you can get food and drinks hereRANDALL B.
Super helpful, answered all my questions and were super friendly.KHAJTRIANA M.
Very well prepared and friendly. I would rent here again.JONATHAN G.
El cliente no dejó un comentario.Todd W.
Great service all the way around, thank you so much.LINDA L.
Excellent customer service!REBECCA R.
El cliente no dejó un comentario.Horst W.
El cliente no dejó un comentario.ALI S.
I mentioned to the attendant that the mileage was .6 miles higher than indicated in my checkout sheet. They told me I would be charged in whole miles not increments. They lied, and I paid for mileage I didn't drive. It's only .6 mile, but it's the dishonesty that charges my hide. I won't be using this location again.KASEY K.
The truck smelled like stale cigarettes and a little dirty in the cab. It got the job done though. Next time I'll request non smoking truck.John T.
Outstanding, courteous service by all involved. Have used this location before and will certainly use again.DYANE D.
El cliente no dejó un comentario.TANA S.
I never got a receipt. I still don't know how much I was charged, after the inspection and mileage. I need that receipt for reimbursement. Can someone please send me a copy of the receipt to mrsbix@ comcast.netLORI B.
Great place, nice gentleman to help.AUSTIN R.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.RICARDO C.
When you only drive an hour and drop it off early the double charge youJacob B.
In my original text message link, I was shown a charge of $14 for insurance, $29.95 rental fee, and $1.89 per mile. While taxes and fees were not listed, I knew I would have some. My final receipt shows $28 for insurance (+$14), $29.95 rental fee, $59.90 rental charge (no explanation), $1.89 per mile ($36.86 for 19.5 miles), taxes and a $2 environmental fee (in WA I would not be surprised if this had been more). So, $73.90 unexpected charges ($59.90 "rental charge" + $14 above the agreed insurance rate) I cannot recommend anyone use this business.ERIK G.
Truck is in dire need of a brake job. They are metal on metal and they seem to be constantly compressed while driving. Other than that everything went wellWayne P.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.SHEILA M.
El cliente no dejó un comentario.deonte D.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.KEVIN LEE M.
The guy that checked us in was awesome and helpful.DAVID D.
El cliente no dejó un comentario.MARK L.
We were NOT told of the Web Check in or the After hours service fee off $21, Also I returned the Truck at 2245, I was Charged with is till 5:45 The following morning.. THATS BS.. I was also NOT given the 12 blankets i ordered and not attempt was made to contact us an we realized also 8 hours later that we didnt have them and went back to get them.STEPHEN F.
Not call the customer and harass them when you have no idea what is going on. I had been in contact with uhaul the entire time and let them do their own jobs.Julina A.
NingunoELIZAR PAGADUAN D.
Paul was very friendly and helpful with the checkout and Zach was equally helpful with the check in. They both should commended for great customer service.RICHARD H.
El cliente no dejó un comentario.JERALD E.
El cliente no dejó un comentario.JAMES ARTHUR T.
Rear door very hard to open. Attendant had trouble opening as well. Also the 26 footer I had requested was not available even though I had reserved it 2 weeks earlier. Call center takes forever to answer calls.ROBERT G.
Customer service is awesomeTimothy S.
I don't know what a â€œsafe trip feeâ€ is supposed to cover but it feels unfair and probably illegal. Care to refund it? Or should we rent elsewhere in the future?ELIZABETH R.
I had to come to this location bc you forgot to leave the key to my U-Haul truck in Silverdale. The good ratings are for this location only!!! I would give you 1 star otherwise. Wasted two hours of my time and we had to do multiple trips bc we got stuck with a smaller truckMAYA C.
El cliente no dejó un comentario.DEBRA Y.
El cliente no dejó un comentario.Allen B.
I had requested that I pick up the truck at Kitsap Way which is closer to my home. I was disappointed to learn that I needed to go out of my way to pick up the truck. I appreciated that U-Haul was able to change the drop off location to a site closer to my home. The staff at the Hwy 303 location was supportive and handled my disappointment very nicely.ELIZABETH R.
El cliente no dejó un comentario.BARRY B.
Used online reservation and reserved a 25 foot truck but when I got to the pick up was told they didn't have one available and couldn't find my reservation even though I clearly showed them on the app. And then I rented a 10 foot truck but because I had to do multiple trips I extended the time frame but then was charged over 400 DOLLARS!!! and the truck was clean and full of gas and no damages when returned!! Now I cannot get ahold of a live person to have someone explain why the hell I was charged so much!! Plus the guy waxed the damn interior of the truck bed and I nearly broke my neck while moving my furniture inside the truck. Very very unsafe!! And very very very poor service and then I'm way way over charged and then there is no one to contact to dispute the charge because they don't answer their damn phone!!JESSIE S.
WAS TOO COSTLY FOR 3 HOUR MOVE (64.00)michael P.
1. Have the keys available 2. Let us use the vehicle 24 hrs 3. Do a walk around with customersDANIELLE B.
Include pick up truck rentals! I see them there all the time wth! Would be nice to have that option. I would totally rent a basic pick up truck ie (ford-150) every weekend for my of jobs and projects. Would have given this located 5 stars if but for that inconvenience.BEATRICE M.
The service was incredible, they were so helpful, and professional. I will rent there again. Thx U-Haul !DAVID J.
I would recommend the location, but not reserving a truck online.JOHN T.
They are very friendly and accommodating at this location. Always easy to work with. I will gladly use them again!SHANNA J.
Very little if any the whole team at this location gets a perfect score from me. Thank YouCARLA F.
One of the headlights was out; But, when I left something valuable behind in the cab they called me promptly and are holding the item until I can return. Very kind, thoughtful, people to deal with.JENIFER S.
El cliente no dejó un comentario.Brock S.
El cliente no dejó un comentario.george S.
El cliente no dejó un comentario.SEAN ADAM M.
Owne was friendly and helpfulSTEVEN B.
El cliente no dejó un comentario.Angela F.
Not really the pickup locations fault- U-Haul provided me a truck almost 1/2 the size of what I reserved. The move cost me DOUBLE what it should have.Neil S.
El cliente no dejó un comentario.Jon D.
Checkout was fast and efficient and everything was very straightforward. Would use again.Scott C.
El cliente no dejó un comentario.LEAH T.
Kudos, to Uhaul.My customer service experience was wonderful from start to finish.tonella B.
Nice customer service.David R.