Customer Reviews for Breaux Bridge Hardware
(U-Haul Neighborhood Dealer)

242 reviews

219 S Main St   Breaux Bridge, LA 70517
(Hwy 31)

(337) 332-1317

Office Hours

  • Mon-Fri: 8 am–4:45 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(337) 332-1317

219 S Main St
Breaux Bridge, LA 70517
(Hwy 31)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:45 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wonderful people

JACQULYN FLETCHER 
Rating:
5.0

Customer did not leave a comment.

Cheryl Wininger 
Rating:
5.0

The 10 foot truck was unavailable so they upgraded me to the 15 foot at no extra charge. Thank you so much I will definitely recommend you.

Gordon Haines 
Rating:
5.0

Customer did not leave a comment.

Kerril Tucker 
Rating:
5.0

Customer did not leave a comment.

Lynward Angelle jr 
Rating:
5.0

Customer did not leave a comment.

paul crow 
Rating:
5.0

Customer did not leave a comment.

Al Landry 
Rating:
4.0

Customer did not leave a comment.

Mike Thompson 
Rating:
5.0

Customer did not leave a comment.

Kevin Rabeaux 
Rating:
5.0

Drop Off was quick and easy.

Kayla Ledet 
Rating:
5.0

I a very dissapointed thatU Haul failed to keep my one week old reservation , and called me 25 min before pick up to tell me I have to drive 20 mi,es extra just to pick up a truck andthesame to returned Un profesional at best , after so any rentals . Surely there were others whomadefeservations after me . Remember there are other hoices. I will contact the management for an explanation and a discount for additional miles traveled . Luis Mira

luis Mora 
Rating:
4.0

Customer did not leave a comment.

Richard Calais 
Rating:
4.0

Good experience here! Friendly people! My bank does not allow us to use credit card to pay for rentals so I had to pay cash. I haven’t received my deposit back because they want to apply it to my credit card that I wasn’t allowed to use to rent truck. Not sure why I couldn’t get it back in cash! Still waiting!

john lalonde 
Rating:
5.0

I was satisfied with all aspects of my contact with the people at your location at the True Value Store in Breaux Bridge, LA.

James Stewart 
Rating:
4.0

Customer did not leave a comment.

Kenny Savoie 
Rating:
5.0

I have been renting my U-Haul products from this location for over 30 - 40 years. The staff are always pleasant and professional, and I have never had a problem with this location. I highly recommend Breaux Bridge Hardware for U-Haul rental needs. Sincerely, Emmette J. Jacob Jr.

Emmette Jacob 
Rating:
5.0

Great customer service. Explained e everything in detail. Thanks.

Frederick Sam 
Rating:
5.0

Robin was very courteous and despite the computer issues she maintained a happy disposition. She followed through by sending me the paperwork I was unable to get at the store

Margaret Russell 
Rating:
5.0

They were closed when I dropped the truck off. Easy location to get to. Drop box was easy to find.

margaret Cormier 
Rating:
5.0

All went smoothly. No problems.

KURT GUIDRY 
Rating:
5.0

Customer did not leave a comment.

Steven Mendell 
Rating:
5.0

Everything from this location was great

Marcus Comeaux 
Rating:
1.0

First of the individual who dropped the U-Haul and the dolly off wasn’t an authorized driver, but he had to drive it because I broke my wrist. Anyhow, he dropped it off on his own and the Breaux Bridge office refunded him $63.46 when in actuality all of the charges were on my card so he should not have gotten the money.

Jessica Navarre 
Rating:
5.0

Customer did not leave a comment.

Linda Boutin 
Rating:
2.0

Customer did not leave a comment.

David Martinez 
Rating:
5.0

Everything was awesome

TRACIE BOREL 
Rating:
4.0

Customer did not leave a comment.

Eric Fontenot 
Rating:
5.0

Make sure equipment isn't faulty. Uhaul came unhooked from tow after uhaul associates hooked it up and submit a photo of it being connected.

Bryant Johnson 
Rating:
5.0

Customer did not leave a comment.

Darin Landry 
Rating:
5.0

I was sent to this location when the original pickup location that I reserved online was closed. This location was great it was just pretty far from my house.

James Roberie 
Rating:
5.0

Customer did not leave a comment.

Cassidy Case 
Rating:
3.0

Customer did not leave a comment.

Todd Shearin 
Rating:
5.0

Customer did not leave a comment.

Jeanette White 
Rating:
3.0

Customer did not leave a comment.

DANNIE BERGERON 
Rating:
5.0

Very nice people

Michael Brown 
Rating:
4.0

Customer did not leave a comment.

Warren Jones 
Rating:
5.0

Customer did not leave a comment.

priscilla angelle 
Rating:
5.0

Nice, helpful people!

Frank Rangel 
Rating:
4.0

Easy overnight dropoff with a key drop box

Wendy Breath 
Rating:
5.0

Customer did not leave a comment.

COREY TRAHAN 
Rating:
5.0

Easy transaction both online and with the associate upon pickup

Evans Ozen 
Rating:
5.0

Customer did not leave a comment.

Nina McCune 
Rating:
5.0

I always liked renting my vehicle in Breauxx bridge Friendly Nice And always assisted me well.

felicia young 
Rating:
5.0

My opinion, maybe test drive trucks after getting returned from being rented, truck was clean but had a very bad idle problem and wanted to die at red lights and stop signs, I was good because I only put 8.5 miles on it in 2 days in town move, but the service from employees were outstanding, very nice and professional

nick anderson 
Rating:
5.0

Customer did not leave a comment.

NICOLAS CHAUFFE 
Rating:
5.0

VERY INCONVENIENT!!! I contracted to have truck available two miles from my location in Baton Rouge. I was only given the choice to drive 2 hrs to pick up the truck in Breaux Bridge. Not what we contracted!

Jeff Avery 
Rating:
5.0

Very knowledgable and helpful staff

WILLIE MILLER 
Rating:
5.0

Customer did not leave a comment.

Blake Patout 
Rating:
5.0

Customer did not leave a comment.

Jack Samuels 
Rating:
4.0

Customer did not leave a comment.

RAYMOND DORIS 
Rating:
5.0

Customer did not leave a comment.

JOEL THERIOT 
Rating:
1.0

Customer did not leave a comment.

Hannah hebert 
Rating:
5.0

Customer did not leave a comment.

JOEL THERIOT 
Rating:
5.0

Customer did not leave a comment.

NGOE NGUYEN 
Rating:
5.0

Quick and courteous service

ULYSSES LASSEIGNE 
Rating:
5.0

Customer did not leave a comment.

Joel Theriot 
Rating:
5.0

Customer did not leave a comment.

Tamara Webb 
Rating:
5.0

Customer did not leave a comment.

JUDE MOREAU 
Rating:
2.0

The dolly I ordered online was not provided. The wrapping blankets i ordered online was not provided. I was charged much more just because I picked the truck up on Saturday rather than pick it up on a Friday. What a ripoff by U Haul.

MARK SCHILLER 
Rating:
5.0

Customer did not leave a comment.

RACHAEL NOEL 
Rating:
5.0

Robin is friendly & helpful

Charletta Thomas 
Rating:
5.0

Customer did not leave a comment.

Roger preuett 
Rating:
5.0

Everything was in order . No stress

Cheryl Wiltz 
Rating:
5.0

Customer did not leave a comment.

BLAIRE ALFRED-WILLIAMS 
Rating:
1.0

I was charged double the rate of the contract we were given. I tried to dispute in person, but the person claimed to know nothing about the contract even though we had the contract number email and had already checked in and uploaded our info. per their instructions. I tried to use the "chat" link but it didn't work. I tried to email but that link didn't work. I ended up using the "customer service" telephone number which kept me on hold for 30 minutes only to be told I had to be transferred to "customer service" which took another 30 minutes. That person said I should get an email fixing the overcharge and if I didn't, I should call again. Who has hours and hours to go no where!? I want my money back. These people don't know how to do legitimate business or else their business model is to lie and cheat and delay until they exhaust you. Do Not Use U haul!

RONALD LEE 
Rating:
5.0

Customer did not leave a comment.

Sherry Rogers 
Rating:
5.0

Customer did not leave a comment.

Bryan Castille 
Rating:
3.0

Didn't have requested furniture pads. Some provision should have been made to get them there or notify me in advance. Very inefficient operation. I did it all online and w/ help of UHaul support. But the store seemed clueless about it as they kept asking for information that I had already given to you. Small operation. Best to go to Lafayette.

Bart Ruark 
Rating:
4.0

Lower prices, don’t try and make up for lost time

Gilbert Matthews 
Rating:
3.0

I was charged for an utility dolly but it was not in the truck. I was also rescheduled several times which was very frustrating

Kayla Johnson 
Rating:
3.0

Inside of truck cab was full of sticky substance including steering wheel. Inside of box had a bunch of dirt in it. I had to clean it before loading it.

JOHN GODEAUX 
Rating:
5.0

Return was quick and easy..staff was very friendly.

Annette Simmons 
Rating:
5.0

Nothing can be improved as far as I'm concerned. The staff was very helpful and friendly.

Shari Ellis 
Rating:
5.0

Customer did not leave a comment.

STEVEN HUDSON 
Rating:
5.0

Surge brake not working

JULIAN SPILLERS 
Rating:
5.0

Customer did not leave a comment.

Roy Nomey 
Rating:
5.0

Customer did not leave a comment.

Thomas Stoot 
Rating:
5.0

Customer did not leave a comment.

Shaquita Player 
Rating:
1.0

The insurance coverage not covering overhead damage is lame and should be explained thoroughly before handing over the keys. I was completely unaware of the fact that the insurance didn’t cover that until i dropped off the truck and it was explained to me after the fact. Not only that but i had nothing but trouble even getting the truck in the first place. I had 2 different reservations that were pointless bc i had to drive to a third location to even get one. When i showed up to the location i drove over 60 miles to they couldn’t even find my reservation. The only positive feedback i will give is that the guy who i dropped the truck off to was duper cool and friendly. Very disappointed otherwise.

Casey Page 
Rating:
5.0

Customer did not leave a comment.

Peggy Dersch 
Rating:
5.0

Customer did not leave a comment.

Tiffani Lacombe 
Rating:
5.0

Customer did not leave a comment.

JODY ANGELLE 
Rating:
5.0

The driver side headlight was out; everything other thing, perfect. Nice people to work with.

Richard Campbell 
Rating:
5.0

Customer did not leave a comment.

Rosalind Fisher 
Rating:
5.0

Customer did not leave a comment.

Andrew Stokes 
Rating:
5.0

Customer did not leave a comment.

Thomas Hidalgo 
Rating:
5.0

Customer did not leave a comment.

Troy Chenevert 
Rating:
5.0

Pleasure to rent from this location. Friendly courteous staff. Will rent from again. Highly recommend this location.

Christopher T Dumatrait 
Rating:
5.0

the Breaux Bridge Hardware employees were extremely helpful and knowlegable. I highly recommend renting U-Haul equipment from them

Benjamen Blanchard 
Rating:
5.0

Customer did not leave a comment.

Timothy Sigue 
Rating:
5.0

Perfect experience! Will do business with again. Great to know I have a local Uhaul dealer that I can rely on when I need to rent.

Christopher T Dumatrait 
Rating:
2.0

Customer did not leave a comment.

Emily Calvert 
Rating:
5.0

Robin Robinson was awesome . She made the process very quick and easy and was very helpful! The online ordering process was easy to navigate as well.

Courtney Washington 
Rating:
4.0

All was great, no problems. Picked up the trailer and returned it a lot quicker than I thought I would.

BERNARD BURAS 
Rating:
1.0

To cluttered

PHILLIP DOMINGUE 
Rating:
5.0

My situation was this: my daughters car broke down while in Houston, and we live in Breaux Bridge Louisiana. This drop off location is a hardware store I frequent often in my hometown. I went there first, to inquire about renting equipment, locating a pickup location in Houston, and many more details. Robin, who works at this location, and who I know personally, took care of everything for me. I even reached out to Robin after hours regarding dropping off the trailer once I returned. While the situation, retrieving a broken down car in Houston, was not pleasant, my experience with the initial renting information, and drop off location made things much, much better. I do appreciate the value that Robin provides for customers.

BYRON BLANCHARD 
Rating:
2.0

When making my reservation, the representative on the phone assured me that the receipt I was emailed included applicable sales tax for my order, but when I went to pickup my equipment, I had to pay over $150 more than the receipt I was emailed bc sales tax was in fact NOT included. Then, I reserved a tow dolly which wasn’t available at this location when I went to pickup my order. Lastly, the truck cab was FILTHY, covered in animal hair & had to be extensively cleaned prior to my trip.

erin shanahan 
Rating:
5.0

For an old hardware store, this place was very nice and the employees are top notch!

Chris Voss 
Rating:
2.0

They only rent trucks or rent car hauler. You order online pads or dollies you get to the store and told they dont have that stuff. You ask for refund and they tell you thsts on you. Call the 1 800 number

Louis Malhiot 
Rating:
5.0

Customer did not leave a comment.

Linda Jackson 
No reviews have been submitted for this location.

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