Customer Reviews for Branchton Farms
(Distribuidor de U-Haul del vecindario)

617 comentarios

15320 Morris Bridge Rd   Thonotosassa, FL 33592

(813) 699-4733

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 699-4733

15320 Morris Bridge Rd
Thonotosassa, FL 33592

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SERGII L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shantell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher E. 
Clasificación:
2.0

Clean the cab between rentals. Loads of dog hair. Low tire light stayed on. Could not read the odometer for mileage. No one to check me in upon return. Got a Recover Vehicle email the next morning stating that I had not returned the rental even though I returned it over an hour before it was due back.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judd M. 
Clasificación:
5.0

I used this location for a one-way drop off. It was easy and convenient. The drop off instructions were clear and the drop box for the keys were in clear view. No issues at all.

Ophelia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
3.0

Truck was not clean. It was missing the equipment (Dolly, furniture pads).

Leonard C. 
Clasificación:
3.0

Make the verification process simpler. Was waiting for 20 minutes while on a time restraint. Other than that, truck was clean, in good shape, and easy to drive.

John P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
5.0

The lady at the office was very accommodating when I booked it through the one 800 number gentlemen forgot to put the utility truck down so I took the truck the next day she was very professional again thank you

LOUIS C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRESLY O. 
Clasificación:
3.0

El cliente no dejó un comentario.

DERRICK A. 
Clasificación:
5.0

Easy

anthony R. 
Clasificación:
5.0

Friendly service!

KENNETH C. 
Clasificación:
5.0

I don't know if anything else could have been done. It was perfect!

Jason S. 
Clasificación:
5.0

N/C

ROGER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

The biggest issue was the front alignment of the truck was bad enough that I had to hold the steering wheel to the left in order to drive straight. The interior surfaces of the trucks were sticky, it appears there were spills on the seat that were never cleaned.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A. 
Clasificación:
5.0

Everything was great …very professional team and service. Only one comment, uhaul change my pickup location due to unavailability of equipment…which I understand. But that , caused me 20 miles extra … Uhaul charged me mileage for that also … which is not fair enough .

jitender S. 
Clasificación:
5.0

Personal was very friendly

OLOF G. 
Clasificación:
5.0

The app did not work for after hours drop off. I could not get the location setting to work. I hope I will not be charged an additional fee.

KIMBERLY H. 
Clasificación:
5.0

ND

RYAN T. 
Clasificación:
1.0

El cliente no dejó un comentario.

PICARD P. 
Clasificación:
5.0

No improvement needed

Joyce E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASSOMA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Les G. 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle M. 
Clasificación:
5.0

It's a great location! If I remembered her name I would say she was kind, informative, and very helpful!

JASON S. 
Clasificación:
5.0

Thanks much.

GORDON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Isabel N. 
Clasificación:
5.0

Nothing....my experience was outstanding. The people are dealt with were very helpful and accommodating. I thought renting a truck would be a deal, but they made it so simple to do and when I did have a problem, they fixed it without any complications and extra cost at all. They were GREAT!

David M. 
Clasificación:
5.0

Customer Service is excellent; very friendly, empathetic and always helpful :)

hector J G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS A. 
Clasificación:
1.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
5.0

A little more cleaning

tina C. 
Clasificación:
3.0

Less ants in U-Haul, needs an alignment.

Craig A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew Y. 
Clasificación:
2.0

Lady is beyond Rude and condescending. The land business is on is unsafe and not maintained. It's a slippery mud pit I sprained my ankle and the weeds are over grown.

DARLENE P. 
Clasificación:
3.0

Fix the potholes at the entrances and exits

JOAN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

sandra P. 
Clasificación:
5.0

Very helpful and professional.

POTTAYIL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joy V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alida F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina R. 
Clasificación:
1.0

It was just very small with limited access to support. Literally a shack. But we got what we needed!

Amber E. 
Clasificación:
5.0

This location and the lady who runs that place it's excellent. They are so kind very experience it's a pleasure renting U-Haul from them every time

NOREEN I. 
Clasificación:
5.0

This location is a farm and the internet connection is so poor in that area, I had a hard time for the drop off. I had to drive away to share my location and I took pictures saved them on my phone but then I found out that I didn't have an option to use photos from my gallery so I had to drive back again. Please enable uploading photos from gallery for cases like this.

MOHAMED S. 
Clasificación:
3.0

El cliente no dejó un comentario.

NABIL A. 
Clasificación:
3.0

I was charged with $16 gas when I had same amt of gas when I took .

ROHAN B. 
Clasificación:
5.0

I was blown away of the price that I was charged for traveling from new Tampa to New Port Richey and back I will return when I need you guys again thanks for everything!!!!!

DALE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rohan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WESLEY W. 
Clasificación:
5.0

Ty

Jacob O. 
Clasificación:
5.0

Great company love that I can rent shot at 17 years of age

CAMERON H. 
Clasificación:
5.0

You opted to shift my loading point late in the process to another location in the same town. So I went to the place I rented from below. They didn't have my order but was able to shift trucks to fit my needs.

Douglas M. 
Clasificación:
5.0

getting through to someone at the 1-800-468-4285 takes forever. we understand shortages of people working but having to wait on hold for 20 to 30 min then being told they have to transfer you because they cant help you, waiting on hold again for almost as long. Then finding out you were transferred to wrong area. We drove 75 miles just to drop off the trailer we rented. went to the one they originally gave us it was closed and couldn't do an after hours drop off because of locked off fenced in area. We found another while waiting on hold. about the time we got there received a call from Uhaul saying they couldn't take it there. Luckily the place we got we were able to drop it off but that was after going 75 miles between the different locations. shouldn't be this hard to get through to talk to someone and to drop off,

John K. 
Clasificación:
4.0

Not much, the lady who met me let me know there was an issue with the reservation but she fixed everything in about 5 mins. Went better than expected

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WenYi Z. 
Clasificación:
3.0

Fix your app!!!!!! I could not pick up (staff had to do it for me) and could not return my rental because the app would not successfully take a pic and the location was closed. Wasted 45min then tried a browser on my phone and FINALLY was able to return. Was charged for something called SafeGuard(?). I did not order that so maybe when the location person checked me in, they added it?? Again, if your app worked, I would have been able to see what was being charged. I know I declined the 'extras' when I rented.

Michael D. 
Clasificación:
5.0

This was by far the best overall UHaul experience I have ever had over 20+ years of using them. The location was clean, the Branchton Farms location was great, they had a huge variety of vehicles and the staff was 10/10 Excellent.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H. 
Clasificación:
3.0

The trucks could of been cleaned a little better. The first truck smelt like straight cigarette smoke. The 2nd truck wasn't that much better and the steering felt off. I did not have time to continue switching trucks so I just used the 2nd one I switched to. I will use a different location next time, even though this one is right by my house.

Colandra B. 
Clasificación:
5.0

Easiest drop off I've ever done

Jane S. 
Clasificación:
4.0

Hurt my back lifting a 12x6 trailer onto the ball of my truck. This location needs a device that can use leverage to lift the tongue of the trailer onto the ball... Instead, I had a young woman holding a very young infant trying to help this old man hook up his trailer! This was a recipe for someone getting seriously hurt! Fortunately, it was me, the old man, and not the child or its mother! I have rented from this location many times, and other than the lack of qualified help, I still give Branchton Farms 5 Stars.

john B. 
Clasificación:
5.0

Nothing to improve, awesome service as always!! Thanks for all you do!!

TERRI G. 
Clasificación:
2.0

Location did not open on time. Received dirty furniture covers.

Marsha L. 
Clasificación:
5.0

Very nice and respectful person

Ahmad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tennith S. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHARLES D. 
Clasificación:
5.0

Michelle is wonderful. Thank her for such great help and service.

Kurt O. 
Clasificación:
4.0

I had a terrible experience (3 different tires blowing up at different times) and engine service once during my trip… Worst of it is that I had terrible time connecting to the service center - long wait of 1 hr+, then call drops - and get Service to come and fix the tires! I have opened a complaint ticket case # 3258308 on 7/1/21 and still no one call me back for follow up!

MOHAMED R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY H. 
Clasificación:
2.0

I tried calling multiple times to change my reservation and no one answered. The office for the uhaul was not clearly labeled and I spent almost 20 minutes waiting for the website to confirm my reservation before wondering the lot to find the office.

Erin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt O. 
Clasificación:
2.0

Get a location closer to town

DEAN C. 
Clasificación:
3.0

My reservation was not visible so I was told there was no truck reservation on file for me, even though I did everything online.

CLAYTONIA B. 
Clasificación:
1.0

El cliente no dejó un comentario.

OLUYEMISI A. 
Clasificación:
3.0

El cliente no dejó un comentario.

mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
3.0

Hooked up the trailer with attendant there. Never secured the trailer to hitch, glad I checked. I secured it after checking it and brought it to attendant's attention. So much better getting and returning to a u haul service center. I will do that in the future. I mentioned this to attendant in Gainesville and he said that could have been bad. Otherwise all went well.

david M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin C. 
Clasificación:
5.0

Without question, this is a great location. Staff is excellent. Been using this location for years, and will continue using them in the future.

DOMENICK T. 
Clasificación:
5.0

Excellent staff, they answered all my questions

Julio T. 
Clasificación:
1.0

Start by cleaning and properly maintaining your vehicles. The truck was FILTHY when we picked it up. When my husband turned the truck on the change oil indicator came on. I'll never rent from that location again. It has manholes (not potholes) all throughout the parking lot. My truck almost sunk during a downpour smh

Shontae D. 
Clasificación:
3.0

El cliente no dejó un comentario.

bondogjl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

bondogjl M. 
Clasificación:
5.0

Good location and service

shetty Y. 
Clasificación:
5.0

I would really like some acknowledgement that trucks has been recieved and a final statement. I didn't see that.

CINDY C. 
No se han enviado comentarios para esta ubicación.

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