Customer Reviews for Branchton Farms
(Distribuidor de U-Haul del vecindario)

511 comentarios

15320 Morris Bridge Rd   Thonotosassa, FL 33592

(813) 699-4733

Location Hours

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Services at this Location:

Contáctanos

(813) 699-4733

15320 Morris Bridge Rd
Thonotosassa, FL 33592

Services at this Location:

Location Hours

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

There are no trailer stands to make hookup easier. Very hard to up trailer.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS A. 
Clasificación:
3.0

No person on site when I dropped the trailer off.

Mike H. 
Clasificación:
5.0

nothing

dee R. 
Clasificación:
5.0

The experience was great !!!

Reginald W. 
Clasificación:
5.0

Check in and check out was very easy.

Julia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lynda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ATHMEENE J. 
Clasificación:
5.0

Very friedly and helpful! They have been there for years and I never noticed it. It is next to a cute petty farm and a lovely fruit and vegetable place. She even hooked up the trailer for me, which she did not have to do. Highly recommend!

MILFORD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jinoy R. 
Clasificación:
5.0

Have straps available for rent.

STEFANIE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laurie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

istvan D. 
Clasificación:
5.0

They are the Best. I have used them for years. If they dont have my truck i reschedule my chore until they have my vehicle, because i DON'T want to go anywhere else!

HECTORJ G. 
Clasificación:
5.0

Don't change what your doing. Responsive and understanding with all interactions

richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDALL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARIKA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarod T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

All good! THANKS

David M. 
Clasificación:
5.0

Best U-Haul location I have used. Helpful, competent, quick and easy.

PHILIP W. 
Clasificación:
1.0

I walked in no one was in the store they gave the keys to a truck no one knows where it was located I had to go look for it and when I couldn't find it the gave me a deferent truck

MOUSTAFA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACI R. 
Clasificación:
5.0

No selection available, have to rent the only unit available and was to small.

edgardo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
1.0

Upon arrival The owner was not wearing a mask however we were required to wear a mask then she emailed me the receipt and it came across encrypted I asked for a printed copy which she was not able to provide which I found very unprofessional then upon returning the trailerI was greeted by a nasty teenager at her fruit stand and she the owner never showed up the daughter was talking to her through a walkie-talkie and wanted me to just leave our “drop the trailer and leave I would not leave without a receipt so The daughter said the mother would just email me one so I stood there till I received the email and then the mother which is the owner said she emailed it which the email never came through so I had to stand there longer until the email came through because she said I did that I didn't have a valid email it was very unprofessional I would never rent from this location again they seem to be more interested in their “petting zoo that they are running and the daughter was tending to the fruit stand seem to be more interested in talking on the phone andSpeaking to a friend that was there with her well tending the fruit stand

THOMAS T. 
Clasificación:
5.0

Fast drop off

Fernando T. 
Clasificación:
2.0

I was charged almost double what it was supposed to be and ended up contacting customer service to fix it. The service at this location was very poor.

david R. 
Clasificación:
1.0

This location first of all didnt even have WIFI that worked. Secondly they overcharged us about $50 ! Will never use again

SHALYNN E. 
Clasificación:
3.0

The online check in process makes it so hard to pick your truck up you almost wonder if it's worth it. Uploading drivers license AND taking a selfie is ridiculous.

Darren H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
4.0

Truck broke down twice.

Nicole W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mazen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

St Roland J. 
Clasificación:
5.0

The mobile self service was life changing and she was really nice to take the time to explain it to me

Glenford J. 
Clasificación:
3.0

I was injured due to a loose floor panel.

Andrew G. 
Clasificación:
5.0

Everyone is so pleasant.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas J. 
Clasificación:
5.0

The billing part of U-Haul is not very good very unhappy the last two times at Christmas they tacked on a late day charge when do you haul was parked at the return spot on the day it was supposed to be just didn't feel like fighting it and this last time I got a call from a woman saying I'm late and I wasn't and she was rude thank you and I have dated pictures of the trailer parked in front of the U-Haul place in Crawfordville from Christmas I even called ahead and they said Parkette in front of the gate and that's exactly what I did and I can send y'all pictures if you'd like and I also have a Penske right down the road

john S. 
Clasificación:
5.0

Give them a free piece of fruit!

DENNIS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

STACEYL B. 
Clasificación:
5.0

I issue with pickup - fast and respected social distancing guidelines

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
3.0

Fix your web application. When I was checking in I was unable to upload pictures of the damage to the truck. When I was checking in the vehicle, I was unable to upload the picture of the fuel and mileage.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene K. 
Clasificación:
5.0

Less fees

GIG B. 
Clasificación:
3.0

Drop off via Mobile App was problematic. Customer should be able to change default location. Cost us too much time, phone calls and etc. to do something that should be easy.

Angelo D. 
Clasificación:
5.0

The ladies that run this location were fast, thorough, and were really efficient... In and out quickly when I picked it up, and in and out quickly when I returned it...

ERROL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHERYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
4.0

Too much dust in cabin. . Cabin area was not even wiped for dust

SREENIVAS C. 
Clasificación:
5.0

The only problem was my reserved vehicle was not available. I was given a larger truck, but I really did not want the larger truck. The area I was going needed a small truck to maneuver. Also, i was only given a $24 credit for this, instead of the $50 guarantee that is on the website. I'm not sure why I was given less than the $50.

WILLIAM M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jane M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chiamaka O. 
Clasificación:
1.0

Stop allowing them to rent trucks as everything they do is a mess! They rented me a dirty truck smelling of smoke and with a sticky soda can in the holder. They charged me for pads they did not have, $28 dollars of gas when I returned it to the same level it was when picked up and charged me for an 8 day rental when I only had a one day rental of 30 miles. They also charged me for oil and tire damages when there were none. I contacted them two times with all the information but they never corrected and returned the anmounts due to my credit card.

GREGORY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

john B. 
Clasificación:
3.0

This was probably the worst experience I've had with U-Haul. I made a reservation for a truck and a dolly 5 days in advance. When I get to the location they inform me they do not have any dollys on site. This is unacceptable. Had I been told there were no dolly's on this site or they were not available I wouldn't have gone to this location. I was told that I could drive to another U-Haul to see if they had one, which once again is unacceptable because if I go over my estimated miles I will be charged and I am paying for the gas. I shouldn't have to calculate in driving around Tampa to look for a dolly in my estimated mile usage. I don't understand the point of a reservation of certain items if the customer is going to be told they are not available upon arrival. This made my moving experience more stressful because I am unable to move my furniture without a dolly, so it was something that I had no choice but to go out and find once I left the location. Overall, I wouldn't recommend this location based off my experience.

MICHELLE C. 
Clasificación:
4.0

They were extremely busy when I went into pickup my cargo van and it may have come in and they did not have the time to check it out good. Other than it had a chip in the windshield that we saw as we were pulling out of the lot it looked clean. But as we had it found a Mt dew bottle behind the drivers seat and a receipt behind the passengers seat. The back look clean as two of the blankets were spread out across the floor. As we were cleaning out our daughters house as she died, we ended up getting some pine needles in. After we took out her stuff I started to clean it out I pulled out the blankets to clean them and the black rubber floor mat underneath them was filthy. As I swept them off I saw dirt and fuzz balls along the side corners of the floor and the side panels. I pulled the floor mat over some to be able to get that edge and found that all under the floor mats hadn't been cleaned in quite awhile. I cleaned the edges down but said the heck with under the mats. I then took the van back to drop it off and when I went to check it in my cell phones battery had died and I wasn't able to check in properly. When I got home I called and did a check in and explained all that I said above. I hope the windshield got repaired as it would continue to spider out until it had to be replaced. I understood the time it toke to get me on the road as busy as they were and their service, attitude and professionalism was Great. If the van had been properly been cleaned, and it been dirty in the back for a long time, it would have been a five.

Byron S. 
Clasificación:
5.0

My customer service was excellent. All employee's went above and beyond to accommodate me with changes during the storm with courtesy, patience and knowledge. Thank you for a job well done. I am a loyal customer. Thank you I was treated like family once again.

shavette J. 
Clasificación:
5.0

That was the fastest check out and back in that I have ever had at U-Haul. The staff was very pleasant.

Peter Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES I. 
Clasificación:
5.0

El cliente no dejó un comentario.

susam B. 
Clasificación:
3.0

It was impossible to find at night.

BRIANA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dragomir D. 
Clasificación:
4.0

This location was a dealer, so she had no supplemental supplies. So we couldn't get PO's or a KO. Also I'm an employee and it didn't give her an option to do employee discount, and we couldn't find where to do it anywhere.

DORIS E. 
Clasificación:
5.0

They are quick, organized and I always chose to use their service. I highly recommend them.

RUDY P. 
Clasificación:
4.0

make it a bit easier to see, the uhaul part of the farm was hard to spot

brittany G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

Outstanding service.

RAUL G. 
Clasificación:
5.0

Excellent and quick service

Gabriel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rahman N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
3.0

The dolly I reserved wasn't available but I was still charged. There were two large wooden pallets in the back that I had to take to my house first so I had room for the items I was picking up. I was charged for the additional mileage despite pointing this out to the pickup location. I was charged for fuel even though I returned the vehicle with the same amount of fuel I rented it with. I'd like a full refund for all of these errors. It's not an isolated error. It was multiple errors even after pointing them out before the bill was processed.

Kenneth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrance W. 
Clasificación:
3.0

This was not the location we had listed as our preference on the contract. there was an Auto Transport at the location we requested, but we could not have it EVENTHOUGH we called and confirmed with them the day before (Thursday at 1:00pm) that it would be available and they said Yes. We had to drive around Tampa to find the alternate location that had a trailer for us. Added 2 hours to our day... then, when we were diving on the highway, the trailer wheels were either so out of balance, or damaged that the Trailer shook like hell for 900 miles home at Most highway speeds. what a horrible experience!! i was a wreck when i got done..

Anthony L. 
Clasificación:
5.0

Easy and fast service. Manager was very nice.

Andre F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel W. 
Clasificación:
2.0

Wasn't anyone there.... and I was charged again. Get your shit together U-Haul !!!!

Daniel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

louis R. 
Clasificación:
5.0

Owner was super nice and understanding. Great working with her!

George I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roberto P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimbery M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORES H. 
Clasificación:
5.0

Very good job thank you

Souleman A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana J. 
No se han enviado comentarios para esta ubicación.

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