Customer Reviews for Brakes Unlimited
(U-Haul Neighborhood Dealer)

580 reviews

2712 Coors Blvd SW   Albuquerque, NM 87121
(1 Building North of Blake, Exactly 2 miles S of Central)

(505) 242-4145

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 7/24/2024: Closed

Services at this Location:

Contact Us

(505) 242-4145

2712 Coors Blvd SW
Albuquerque, NM 87121
(1 Building North of Blake, Exactly 2 miles S of Central)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 7/24/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Need no improvement everything was perfect great customer service everything went really well very satisfied with everything

angel s 
Rating:
5.0

Make it cheaper it’s to expensive and do a daily rental they only had 4 day enclosed trailer and I only needed it for 2

Jesus G 
Rating:
5.0

Owner was amazing, took the trailer off for us and brought the truck back little late and there was no charge to us.

Phillip M 
Rating:
5.0

Customer did not leave a comment.

jordan z 
Rating:
5.0

Customer did not leave a comment.

ROGER S 
Rating:
5.0

Dave gave the best damn service I ever had at a UHaul location.

tony g 
Rating:
3.0

Truck was parked about ten feet from a 4 lane road in the sand, so inspecting the truck was a bit precarious. Inside clean. Windshield was streaked with mud so vendor had to clean it before I drove it. Vendor was pleasant enough.

rosemarie m 
Rating:
3.0

Customer did not leave a comment.

Carrie R 
Rating:
5.0

Amazing job will defiantly go there again

Daniel M 
Rating:
4.0

Customer did not leave a comment.

George M 
Rating:
3.0

The service provider was courteous and helpful.

Darnell G 
Rating:
5.0

Customer did not leave a comment.

rene a 
Rating:
5.0

Customer did not leave a comment.

Sandeep r 
Rating:
5.0

Customer did not leave a comment.

Hilda R 
Rating:
2.0

Key box code was wrong or the lock itself was broken. Took an hour between trying to unlock key box and calling customer service to get the key out of the back of the truck. Charged $25 for about an 1/8 tank of gas. 22 miles on the odometer. Terrible Experience all together.

Karl S 
Rating:
1.0

Horrible experience. Needs improved customer skills, needs new pc keyboard.

eric p 
Rating:
3.0

Customer did not leave a comment.

Daniel F 
Rating:
5.0

Truck worked grate SAVE me a lot of Money

David C 
Rating:
1.0

Customer did not leave a comment.

Brady D 
Rating:
5.0

Would use this location again

Janice S 
Rating:
5.0

Customer did not leave a comment.

Pauline M 
Rating:
3.0

Customer did not leave a comment.

Sandra H 
Rating:
5.0

Great people and wonderful place

isaac f 
Rating:
5.0

The staff member is very friendly and knowledgeable.

LOC D 
Rating:
5.0

Customer did not leave a comment.

Angel M 
Rating:
4.0

Customer did not leave a comment.

Janice S 
Rating:
5.0

Customer did not leave a comment.

Brandon C 
Rating:
3.0

Verify safety checks other than a picture of all four sides. Leaf spring was busted on car hauler.

ANTHONY S 
Rating:
5.0

Excellent customer service

Vanessa H 
Rating:
1.0

Was rude. U-Haul was swept and yet made us sweep again saying it wasn’t done right. Have rented over 6 trucks in the last few years and this was the worst experience. May not rent through U-Haul again after this

Lawrence T 
Rating:
5.0

I loved the service it was friendly and welcoming

Katelyn S 
Rating:
5.0

Customer did not leave a comment.

Joshua R 
Rating:
5.0

Customer did not leave a comment.

McKenzie M 
Rating:
5.0

The gentleman was very helpful. He had statements and answers for me to get my truck properly and Safely setup for a proper tow pull. 5 out of 5 stars. Also will be taking my vehicles to his shop for any needed service work. Very trust worthy person.

david s 
Rating:
3.0

Customer did not leave a comment.

Julie C 
Rating:
1.0

Better inform customer how the system works or change the system!

thomas t 
Rating:
3.0

Customer did not leave a comment.

Jeanette G 
Rating:
4.0

Customer did not leave a comment.

rhonda s 
Rating:
5.0

Lot is a bit difficult to find and cluttered, but the guy there is incredibly nice and helpful. He more than makes up for the look of the place. I liked him so much I grabbed his card because he does brakes and repairs in his shop. Without U-Haul I would have never stopped by. Thank you, now I already have auto repair place I can trust.

William W 
Rating:
5.0

Customer did not leave a comment.

linda w 
Rating:
5.0

Customer did not leave a comment.

Ernie G 
Rating:
3.0

Customer did not leave a comment.

Phylisha C 
Rating:
4.0

Customer did not leave a comment.

Gabriel L 
Rating:
5.0

Customer did not leave a comment.

Sandra L 
Rating:
5.0

The gentleman that runs the particular rental place was very friendly and helpful

Shawn D 
Rating:
5.0

Customer did not leave a comment.

Patricia C 
Rating:
5.0

Customer did not leave a comment.

Steven N 
Rating:
5.0

Nothing! They, (David) at that location is very helpful and goes out of he's way to make you comfortable and welcome. Very understanding if you forget to call or go on line. Thanks David. Barbara Candelaria.

Barbara C 
Rating:
5.0

I ordered the wrong trailer and the gentleman fixed it for me with no problem. He was very helpfuld I would definitely be coming back to him for service… yes I did call a few family members that’s always rent a uhual.

Diandra C 
Rating:
5.0

Customer did not leave a comment.

Sandro P 
Rating:
2.0

The guy working the desk was rude. Flirted with the female in front of me and was totally not helpful when I just need to be advised.

ADarius S 
Rating:
3.0

Pick up location wasn't in the best neighborhood and look rather deserted and messy.

TIFFANY D 
Rating:
5.0

Vehicle I. Needs help.

Michael S 
Rating:
5.0

Friendly owner

julio o 
Rating:
3.0

Customer did not leave a comment.

kathleen j 
Rating:
5.0

Customer did not leave a comment.

ann a 
Rating:
2.0

Make sure the person at the pearl MS location install my trailer hitch correctly so when I go to rent a trailer in Albuquerque NM and my lights don’t work right I don’t have to go to another location to get it fixed before I can use the trailer. Then why make it where you have to pay 5 days when you should have to pay for more. I won’t do business with this company again.

Sheilene S 
Rating:
2.0

I had to go to three different uhaul locations to pick up my uhaul and auto transport. When getting to the Coors location, we weren’t helped when putting on the auto transport, and had very little contact with the man checking us out. Luckily I had driven a uhaul before, but otherwise we might have been in a dangerous situation with no safety information given to us.

Meghan J 
Rating:
5.0

Customer did not leave a comment.

Antoinette R 
Rating:
5.0

Customer did not leave a comment.

Jeffry S 
Rating:
5.0

The gentleman that works there is very nice and very helpful. He will explain what you need to do when you pick up or dropping off the equipments. Yes i will go there again if i need to and will recommend friends and family.

Stevana B 
Rating:
4.0

Customer did not leave a comment.

Nick T 
Rating:
5.0

Customer service is excellent, I wouldn't change a thing.

Carlos F 
Rating:
2.0

Truck clean. Location did not have dollies or moving blankets. Location did not have bathroom. Location was a garage also being used for oil changes.

Sarah R 
Rating:
5.0

Customer did not leave a comment.

Marcos G 
Rating:
3.0

We were running late & traveling on the road and our rental truck was given to someone else. Please give this information to the renters, to have the phone number in your phone. So you can call if you run late. While driving, I couldn’t phone or look up the number. Thankfully the company worked to get us another truck

Thomas R 
Rating:
3.0

I felt uncomfortable leaving the trailer outside the gate of the place of business. They were closed when I arrived.

Brigette N 
Rating:
3.0

He was to busy to check my trailer return so he said to leave it and he would do it later so I wouldn’t have to wait. It saved me time and all worked out. So I’m happy.

Jerry L 
Rating:
5.0

Customer did not leave a comment.

Laura K 
Rating:
5.0

Customer did not leave a comment.

Norman L 
Rating:
5.0

N/A

David R 
Rating:
5.0

Customer did not leave a comment.

Patricia C 
Rating:
4.0

Late night drop off. Did not see the location. Did speak with a gentleman the next day looking for a pick-up. He was helpful in directing me to the proper location. Greatly Appreciated

Tara A 
Rating:
1.0

Customer did not leave a comment.

RUTH M 
Rating:
5.0

They were awesome but I did have trouble with your checking In the drop off with you website it would not let me check in threw online but at breaks unlimited they we're very helpful

kiven i 
Rating:
3.0

Transmission had some hesitation...without even a load. I noticed it right after I picked up the truck, before we loaded it to move. Also, I am used to renting the minivans, which are alot more modern. That being said, I was surprised at how banged up this bigger truck was. I did, however, really like the retractable ramp...that was useful. And the customer service I experienced over the phone was above-and-beyomd eccellent. Thank you, UHaul!

KRISTEN H 
Rating:
5.0

Friendly and Fast Service

Elias R 
Rating:
5.0

Everything was great

SCOTT S 
Rating:
4.0

Customer did not leave a comment.

Eugene S 
Rating:
4.0

Customer did not leave a comment.

Adazmin L 
Rating:
1.0

They sent me out with a wheel harness missing

Wilbert L 
Rating:
5.0

Customer did not leave a comment.

Louis Z 
Rating:
5.0

Customer did not leave a comment.

Shawna C 
Rating:
5.0

The owner rocks!

Christopher M 
Rating:
5.0

Customer did not leave a comment.

Frank A 
Rating:
1.0

Customer did not leave a comment.

MONICA W 
Rating:
4.0

Customer did not leave a comment.

Rodney G 
Rating:
4.0

Customer did not leave a comment.

ricardo r 
Rating:
5.0

Grate people very help full. They also work on cars its called BRAKES UNLIMITED. I had my radiator done there very good job.

David C 
Rating:
5.0

Very fast, friendly service. Thank you.

Ryan O 
Rating:
5.0

Customer did not leave a comment.

EMILIO T 
Rating:
5.0

Great help!

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Cassie O 
Rating:
5.0

The frame on the trailer I rented was rusted and it cracked on both side of the rusted frame. I did not know how bad it was when I rented the trailer. I drove 1100 miles and luckily, the frame broke within a block of my house. If this had happened on the freeway, it is possible I would not be writing this review, but instead someone would be writing my obituary. Make sure to check the frame of the trailer you are renting for rust and other issues. Your life could depend upon it.

Ralph S 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

None

Anthony M 
Rating:
5.0

I had a fantastic experience renting my u-haul. I also found out that I could also have my car serviced as well. The person was very friendly and informative.

David C 
Rating:
5.0

Outstanding customer service!

Jess B 
No reviews have been submitted for this location.

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