El cliente no dejó un comentario.CARL H.
Customer Reviews for Bradley Barter & Pawn
(Distribuidor de U-Haul del vecindario)
Cleveland, TN 37323
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 6 p. m.
- Sáb.: cerrado
- Dom.: 9:30 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The van needed an exterior wash. Customer service was great. They reimbursed me for some of the miles that was initially their mistake. I would definitely use them again!WILLIAM C.
El cliente no dejó un comentario.LINDA H.
Kinda rude not professional at allCHANDLER G.
One side running light was not working. Discovered a broken wire to the light which was too short to repair. The agent at the location did not correctly cross the safety chains when connecting to my vehicle. I corrected this.DAVID K.
El cliente no dejó un comentario.JUSTIN S.
It was a little expensive for one way trip.ALLEN M.
The interaction with customer could be more friendly and a demonstration of accepting diversity on the business relationship could be improved.Celso D.
El cliente no dejó un comentario.WILLIAM N.
El cliente no dejó un comentario.Charles C.
I'm completely satisfied with equipment I rented and the staff that helped me. Definitely recommend this site to any one needing equipment to rent... Nothing to improve at this location..Rick C.
El cliente no dejó un comentario.STEPHANIE B.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Ansley C.
Terrible experience. You can show and tell the customer ethically and transparently all the fees and charges included. Instead of charging them an inordinate amount at the end of the trip that wasn't displayed in any advertising or the contract.JOHN K.
El cliente no dejó un comentario.NICOLE B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.ERICK B.
El cliente no dejó un comentario.Jonathan B.
El cliente no dejó un comentario.Jerry P.
El cliente no dejó un comentario.JASON C.
El cliente no dejó un comentario.Robert K.
Angle, Jason and the other lady were so helpful and patientEDNA K.
The experience at this dealer was the best it could be, I could not improve on this experience.PETER F.
Everything was smooth and easy and very curious.James D.
We were very pleased!SHIRLEY H.
I placed the key in the lock box and then realized I had locked my wallet in the truck. The owners were Very helpful the next morning in allowing me to retrieve my wallet.WALTER M.
El cliente no dejó un comentario.Scott P.
My agent Angel really saved me and made everything better. MY Motor went out on my vacation and I was in a strange place and She really did a lot to make things happen for me to get my car home to Louisville. She really was/is an ANGEL FOR ME. Her customer service skills/personality are BEAUTIFUL. Thanks again ANGELSonja P.
El cliente no dejó un comentario.CHARLES E.
El cliente no dejó un comentario.Brenton T.
El cliente no dejó un comentario.Laura G.
They were amazing! Really helped me out when I was in a pinch. ¡Los recomiendo!JARED P.
El cliente no dejó un comentario.AMIRIA P.
El cliente no dejó un comentario.JOHN G.
We like doing business thereRICHARD Y.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Adela D.
El cliente no dejó un comentario.RICHARD Y.
El cliente no dejó un comentario.BRANDON M.
More verbal Instructions, but other than that, U-haul is always my go to.AYRI N.
phone app did not work. location service was setup and on. had to wait. person was not trained yet. gave me the wrong truck and spent time taking pictures of all the damage. difficult location to get in and out of...very tight.MICHAEL H.
Picked vehicle up from this location and had to return as the furniture dolly was not provided as order. Once I finished and returned the vehicle, online service would not locate my location to complete return so I took pics of vehicle returned in the parking lot with the business in the background and time stamped to show return and contacted Uhaul customer service. Waited for 45mins to speak with an agent in which they deferred me back to the location to return, which is closed on Saturday so online check-in is only option. Returned Sunday to explain and owner said it had already been checked in so I would have to pay the extra $20 charge.... Do Not rent from this place! I was sent here because Norris Towing did not have the vehicle but will not use againSPENCER S.
The emails receipts are not showing up in display in email. U haul system is not running at 100% I really need my emailed receipts to physically show the U-Haul contractsKENNETH M.
This location just felt so out of the way. I picked it because I was offered a discount to drop off in a larger city, but it wasn't worth my time. I think the one way pricing is astronomical. I compared pricing between driving the trailer round trip and one-way and the difference was $300! If uhaul wasn't my only option, I would definitely be price shoppingVaughn S.
Too much clutter in parking lot, hard to fit Uhaul truck in parking lotChloe G.
The staff wasreally nice n the equipment was goodCASEY F.
The Uhaul computer was down when I went to pick up a trailer. Could have been a terrible experience.Leslie P.
The auto trailer has no rear tiedown it just has a chain that doesn't have tension the car shifted on the crappy roads that we all enjoy on a daily basis I drove over 1000 miles so it was kind of a pain getting it offEddie M.
El cliente no dejó un comentario.Kayla D.
Heather who set it up for me at district office down south was a amazing help cant say enough good things about herBRANDON B.
Absolutely disappointed in the way things were handled. Mileage and gas hand were improperly recorded. I took my own pictures for record and still was made to believe I was wrong and charged more.MADALYN I.
the location was an hour and a half late, and was non responsive. Will never use again.EDWARD M.
El cliente no dejó un comentario.PETER K.
Some how the checking the equipment back in on the phone is harder to do it least for myself I don't know exactly what can be done to make it easier to check inPaul Q.
El cliente no dejó un comentario.GARY C.
Was charged a 20 dollar fee because they said I didn't check it in when I did. Then charged me another 19 dollars for gas on 6 miles, there is no way it cost 19 dollars for gas on 6 miles!! I will never use uhaul again everMelissa H.
El cliente no dejó un comentario.David B.
This truck was the worst ever. Head lights falling out got stoped by cops due to them. No I guys inside the truck so was dark. It was a horrible situation. Couldn't even use it for the second day. Very unhappy and person didn't care where I rented from.TWANA C.
Did not get told I would be charged $20 for an after hours service fee? When I didn't do anything after hours.Whitney N.
El cliente no dejó un comentario.Tiffany T.
limited surface area for parking and maneuvering vehicles....otherwise great location.Gary G.
El cliente no dejó un comentario.Kimberly D G.
Send the sales staff a personality.RICHARD M.
The truck just needs tires on back. One of the tires was completely bald/slick. Luckily we didn't have far to go since we stayed in same town. Other than worrying about that the experience was fantastic.RODNEY D.
Nice lady. Great service.WILLIAM G.
El cliente no dejó un comentario.JOSEPH E.
Don't charge 20 dollars for after hours drop off without relaying that to the customer! Extremely unprofessional.KYLE P.
Parking lot too small, crowded and unpaved.Larry K.
Easy to get to but the parking lot is small. The staff is very friendly and eager to answer questions and give assistance. My rental experience was pleasant and a good value. Angel and her staff were great and I would call them again.Monica S.
The individual handling my rental was friendly and did a professional job for me. I will rent again from them.LARRY S.
El cliente no dejó un comentario.Pavel M.
Well, I was overcharged due to checking in just a few minutes late on thanksgiving day. I don't feel it's right. I was cleaning truck out and topping off fuel to save money and you people penalized me by charging a whole nother day. It's not right especially cause it was thanksgiving morning and I had to check it in myself and take each step to return it in proper condition. Why the hell am I being charged more than just the extra twenty miles I went over than agreed upon at signing the contract?John R.
I was over charged an extra day. I rented the morning of 11/19/20 and I dropped it off 11/19/20 1700 and I was billed for the whole day of the 20th. I was cheated a whole day that I did not have. I want my money returned for the 20thJonathan S.
El cliente no dejó un comentario.LUZ G.
We had a reservation. The man was nice enough to give us the rental, even though he said he was closed. He put us in one that was just returned. It was absolutely filthy. Crumbs on seat, sticky on floor, nothing wiped down! We're in a global pandemic and this is what I'm handed. He didn't go over anything with me, just took the car tow off and walked back inside. I will never use that location again.Julie K.
El cliente no dejó un comentario.ALAN H.
The person that was working the store was very unhelpful. They would not assist two females with the trailer. He was also very rude.Lauren L.
great service, no negative responsesGary G.
Everything was goodDanny C.
I selected Bradley Barter and Pawn because it is close to my home. I made a reservation online which totaled to around $57. I called the morning of pickup and asked if I could swing by a couple hours early. The person I spoke to said that is fine, no problem. I arrived at the location to pick up my reservation and Jason (believe to be the proprietor) was telling me I was early and the trailer was not ready. I explained that I called and the person I spoke to said that was fine - no big deal, but he seemed annoyed that I thought I could arrive early. He asks for my credit card and swipes it - I get an instant notification on my phone saying I've been charged around $128. I immediately ask him about it and he walks me through why. First reason is because I'm picking it up early, second is due to insurance that I didn't select when making the reservation. I'm not sure on protocol here, but I don't know why he didn't tell me the amount about to be charged prior to swiping - that is a pet peeve of mine. The next half hour is spend with him cancelling the charge and waiting for the system to clear. I mentioned to him I would be returning it on Monday morning and there was no "hey we'll be closed that day, so make sure you check the trailer in via the uHaul website". Instead he let me find that out on my own when I received a $21 charge to my card. Terrible experience. I don't leave negative comments in public forums because they often are unreliable and inconsiderate (google, Facebook, etc), but I appreciate having the opportunity to share my experience here. I hope something good can come out of me taking the time to share my experience - I won't be using this location again and I won't recommend it to friends/family.Morgan A.
Customer service poor, lady wasnt very motivated. I had to back the trailer into the area they cleared and had me park the truck. Didnt go over anything or check it while I was there. Not very energetic.MARTIN MARK B.
El cliente no dejó un comentario.MICHAEL T.
El cliente no dejó un comentario.EVAN T.
El cliente no dejó un comentario.kelsie C.
El cliente no dejó un comentario.KATHLEEN S.
El cliente no dejó un comentario.Ezequiel A.
Parking was an issue so we just put it where we thought it wouldn't be in the way.Gary L.
El cliente no dejó un comentario.ERIC C.
Little crowded. No designated drop area or parking. Need to expand parking and drop areas. Personnel were awesome.Joanne B.
I was told that if I returned the truck early, the full amount would NOT be charged to my card, only the day it was used. That is not what happened. Within 5 minutes of returning the truck online, I received an email with the receipt showing that only the amount of one day rental was charged and the amount of $54.89 had been refunded to my card. The lady at Bradley Pawn was completely rude to me. She stated that "Uhaul doesn't do that." I showed her a screenshot of my account showing that the full amount of $116.93 had been posted from my account and no pending refund was there. All she said was that Uhaul didn't do what I said and that if I had an issue then I needed to contact my bank. So, I took her advice and called my bank. They confirmed that the full amount had been charged and there had not been a refund issued. They then opened a dispute against Uhaul. I choose this location because they had extremely good reviews. I will not go back there. I have never had such a bad experience at any other Uhaul.JESSE R.
El cliente no dejó un comentario.KRISTA H.
Back not swept out. Cab not cleaned.Andrew B.
They greet you with a smile and are always polite. They know how to keep repeat customers. Will do business here again.Steve R.
El cliente no dejó un comentario.JASON C.
Bad place for trafficgary I.
I dropped the trailer after closing. No contact with employees.Mark P.
I was charged an after hours fee even though I dropped it off approximately 3:30 pm the same day!!!!Mark D.
The site where we rented the truck said we could return anywhere in Cleveland Tenn. We returned on Sunday and then we received a phone call asking about trailer from another dealer. He stated that trailer was suppose to be returned to his site. We had to go pick up trailer and take it to this site on Monday. This was a horrible rental. Please call me at 912-222-0739david H.