Customer Reviews for Box All Parcel
(U-Haul Neighborhood Dealer)

263 reviews

2107 W Commonwealth Av Ste D   Alhambra, CA 91803
(Located in Costco Plaza)

(626) 457-8498

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(626) 457-8498

2107 W Commonwealth Av Ste D
Alhambra, CA 91803
(Located in Costco Plaza)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The van gets 10 to 18 miles per gallon. I drove 19 miles and was charged 3 gallons. The math doesn’t add up.

Lawrence Lai 
Rating:
5.0

Great service, easy and fast way to rent a van. Easy pick up and drop off.

Noe Iniguez 
Rating:
5.0

Customer did not leave a comment.

Jonathan Sy 
Rating:
5.0

Customer did not leave a comment.

MOHAMED ABDALLA 
Rating:
5.0

I have been raenting Uhauls for my Christmas toys pick ups since 2018. This was such a great experience. It was fast and easy to get the van. The man who helped was very helpful and pleasant. I would highly recommend this location for anyone who needs to rent equipment

MONICA HARMON 
Rating:
2.0

Well you guys charged me for miles and the gas , I feel like I just got scammed . I am not coming back to this place .

Keivonne Paulino 
Rating:
5.0

Customer did not leave a comment.

Rebecca Kolsrud 
Rating:
4.0

Keep up the good work thank you

valenzuela gilbert 
Rating:
5.0

Not knowing the price when returning the truck was misleading not happy

renato lopez 
Rating:
2.0

Order two dolly’s and did not receive one

Jessika Cisneros 
Rating:
4.0

Why was there an 20$ after hours service fee? The truck was brought in within the timeframe I rented it for. So you’re going to charge $20 because nobody was there to receive it?

Carl Haney 
Rating:
4.0

They did great

Grace Campbell 
Rating:
5.0

Customer did not leave a comment.

Judy Ashe 
Rating:
5.0

Good service, the van and equipment are clean.

emily hu 
Rating:
5.0

Customer did not leave a comment.

sung soo 
Rating:
5.0

Customer did not leave a comment.

Catherine Tung 
Rating:
5.0

Super friendly and very helpful. Thank you all for hard work

Yu Gu 
Rating:
5.0

Need back camera for safety move back.

david chae 
Rating:
5.0

Customer did not leave a comment.

Chuan Qin 
Rating:
1.0

Had an appointment to pick up truck at 8:30am nothing was set up had to wait till they open.

Harold Young 
Rating:
5.0

Very friendly and helpful. Will use again. Highly recommend.

Patricia Tait 
Rating:
5.0

Very easy overall, but it would be helpful to give a heads up that the verification process takes about 20-25 minutes. I showed up just before my pickup window and ended up leaving the parking lot about 30 minutes in to my time

DAVID DELGADO 
Rating:
5.0

Your best

ricardo elizondo 
Rating:
5.0

Customer did not leave a comment.

Giovanni Medina 
Rating:
5.0

Customer did not leave a comment.

michael tam 
Rating:
5.0

Customer did not leave a comment.

kathy truong 
Rating:
5.0

Very nice man!

PONG CHU 
Rating:
5.0

Customer did not leave a comment.

ABRIL MOTA 
Rating:
4.0

Customer did not leave a comment.

MILA BZOVI 
Rating:
5.0

Nothing. They're great!

Carl Haney 
Rating:
5.0

Super easy process

Carmen Ledesma 
Rating:
3.0

Customer did not leave a comment.

brenda chicas 
Rating:
1.0

Very bad experience

Hovhannes Grigoryan 
Rating:
5.0

Customer did not leave a comment.

asaad hassan 
Rating:
4.0

Fix the parking in order to return the vehicle you have to drive around to find a place. There should be parking for the uhaul vehicles only.

Jacquelin bowman 
Rating:
2.0

Was charged $20 for after hours drop off when using mobile 24/7 option and left key 20 mins after clowning time. Was not aware of fee to drop off key after closing . Feels like fraud

Gabriel Perez 
Rating:
5.0

Customer did not leave a comment.

Chia Lin 
Rating:
2.0

When I dropped off the vehicle for check-in, I was told to leave the key and they would look over the van and submit the final charge in about 20 to 30 minutes! Not acceptable! Between the time I left the van, there, and when the van is visually inspected, some damage could occur to it. Who would get the blame? So, I pushed them to inspect it while I was there, so they eventually did, about 5 mins. later. The charges did total to what I was expecting to pay. Not sure if I will rent from them, again!

Gregory Moss 
Rating:
3.0

$25 cleaning fee? I moved a shelf and took 2 hours. why the fee?

Rodney Sino-Cruz 
Rating:
4.0

Location could Block off parking spots for return of rental. This location is in a Costco parking lot and it was difficult to find a parking spot for the return.

Erica Razo 
Rating:
4.0

It took 15 minutes to get me situated before we could leave, which was part of my 4 hours of time. I thought I gave all that information when I made the reservation. Otherwise it was very nice and I’m sure I’ll use this place again.

Jacquelin bowman 
Rating:
4.0

Make sure rentals are clean on the outside and inside as well. My van was very dirty, like it had travelled across the country, returned and not washed. Very hard to see damages when outside is so dirty. Disappointed, but it served it’s purpose.

Jetahn Johnson 
Rating:
5.0

The service was fantastic.

Lashon Halley 
Rating:
5.0

Friendly owner.

Kiduck Kim 
Rating:
5.0

I’ve driven Uhaul’s to transport flowers for my business for the last 15 years. Love these new vans!!!! They’re such a smoother ride than the cargo vans and transported my products smoothly.

Euri Wong 
Rating:
5.0

Customer did not leave a comment.

James Robledo 
Rating:
2.0

I was overcharged 8 gallons of gasoline upon return of my rental.

KAN TONG 
Rating:
5.0

Friendly staff!

ANSHY ALVAREZ 
Rating:
1.0

I received horrible customer service. The van was dirty. I had added a dolly with my reservation and he refused to give it to me. I’ve rented at other Uhaul’s and this has never happen before. He also over charge me an additional $80 dollars when my estimated charges were at $65. I ended up paying $160.00. Horrible, just horrible.

Claudia Sotelo 
Rating:
5.0

Customer did not leave a comment.

James McGinty 
Rating:
5.0

Customer did not leave a comment.

Xinghui Guo 
Rating:
1.0

Customer did not leave a comment.

Janet Arellano 
Rating:
2.0

They charged 2 gallons at $7.50 despite I drove just 5 miles. I have proof of that. Also I have proof of gas gauge at 3/4 when I received the truck. They sent me a bill that was at 7/8. That is unfair. If you need a picture I can send to you.

REINALDO SPIK 
Rating:
5.0

Nice

Kuan Lung Chao 
Rating:
1.0

I was charged for fuel even though I brought it back at the same level as when I took out the rental. I emailed the address given to get a refund on the fuel but never received a response

Bei Qin 
Rating:
5.0

Customer did not leave a comment.

Aundria Davis 
Rating:
5.0

Customer did not leave a comment.

kiley kraft 
Rating:
3.0

The return process is terrible the customer has to do e everything now. And the pick up was also bad yskimg pictures and doing most of the online paperwork.

Juan Guzman 
Rating:
5.0

Customer did not leave a comment.

Hannah Montilla 
Rating:
5.0

Wanted and made a Rez for a pickup. Only a van available. Equipment I was hauling was too tall. Thus why I wanted the pick up. Made it harder to deal with.

TAD A Kato 
Rating:
5.0

They're friendly and helpfu,l I'll be back

Carl Haney 
Rating:
5.0

the UHUAL app needs to be fixed. I spent 30 minutes trying to upload a picture of the odometer and another 30 minutes trying to get a hold of a UHUAL agent on a busy Saturday afternoon, then they hung up on me. A google search on reddit solved my problem. The browser and the actual uhual website works and uploads pictures. the app is pretty much worthless

moses estrada 
Rating:
5.0

Very good customer service and the truck was immaculate.

ROBERT MUCKLEROY 
Rating:
5.0

Customer did not leave a comment.

DAVID GONZALES 
Rating:
5.0

Comment: I struggled to use the app due to a slow connection. Though it took a little longer, the staff was able to help me out and I had a good experience.

henry gallegos 
Rating:
5.0

Great customer service and super helpful-- very appreciative of the ease with which our rental was handled!

KATELYN MCCLURE 
Rating:
4.0

The parking lot becomes difficult because Costco overflows here.

GEOFFREY BAKER 
Rating:
2.0

Location is in a crowded parking lot. Other than that everything was great.

JOE ALVARADO 
Rating:
3.0

You charged me the after hour fee without notifying me beforehand. And this place closed at 2pm on Saturday so you sneakily force me to pay that fee. BUT the point is you didn’t tell me in advance!!!!!!!

Chieh Hsuan Liu 
Rating:
4.0

Customer did not leave a comment.

AMADEO ALVAREZJOVEL 
Rating:
5.0

They need to fix the gas pump since it was difficult to put gas because its loose and the truck was pretty durty other than that customer service was excellent

BRENDA CHICASVELASCO 
Rating:
4.0

The employees are very kind and helpful. The location was good but because it shares a parking space with costco, it was really chaotic going in and out of the area which was the only negative. Otherwise good experience.

Mark Galez 
Rating:
5.0

No fuss pick up and drop off. Staff was friendly and patient with me doing this new rental pick up style (no contact).

Ann Hayden 
Rating:
5.0

Customer did not leave a comment.

ADOLFO LUCERO 
Rating:
5.0

Customer did not leave a comment.

CARL HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

REBECCA KOLSRUD 
Rating:
5.0

Customer did not leave a comment.

YEACHAN LEE 
Rating:
5.0

Excellent services, thank you.

MARTA AVILA 
Rating:
3.0

Originally requested cargo van but got call day before not available on weekends. Would have helped to know this when reserving online.

Oscar Estrada 
Rating:
3.0

I was unable to check in after hrs because your app would not allow me to send my current location. Therefore I was charged the $20 which could have been avoided That should be fixed.

LARA RUILOVA 
Rating:
5.0

My only suggestion is that if the customer says that the equipment is clean and well maintained, to still take a look. My van could have used a wash. But everything else was great. Customer service and ease of rental was wonderful. Thank you very much.

ISABEL HERNANDEZ 
Rating:
4.0

Customer did not leave a comment.

JAMES BALLHORN 
Rating:
3.0

Took 40 minutes to verify my reservation which cheated me of my rental time. Truck was so dirty hard to see out of windows

David Gonzales 
Rating:
5.0

Everything was excellent, fast, and simple. A little pricier than I thought but besides that, I'd definitely rent again. Our moving process was made easier.

CHRISTIAN CUEVAS 
Rating:
5.0

Customer did not leave a comment.

WEIXI WANG 
Rating:
5.0

Amazing customer service. Great location.

Ryan Vickers 
Rating:
5.0

Customer did not leave a comment.

WEIXI WANG 
Rating:
5.0

Customer did not leave a comment.

WEIXI WANG 
Rating:
3.0

Faster computer service.

Birtha Moore 
Rating:
5.0

The mobile check in and key retrieval worked out excellent, first time renting that way and I’ll definitely be renting another truck there in the future. Thank you!

Fernanda Chavez 
Rating:
4.0

After only needing the truck for an hour and being charged over $45 seems a bit expensive to me.

Randall Kanemoto 
Rating:
5.0

Customer did not leave a comment.

BRUCE DAVIS 
Rating:
4.0

Provide more friendly customer service

CHRISTINE WALUSIMBI 
Rating:
5.0

Customer did not leave a comment.

MELVIN LOPEZ 
Rating:
5.0

Everything is good, easy to work with

RICARDO MORONES 
Rating:
5.0

Customer did not leave a comment.

MARYLOU CASTRO 
Rating:
5.0

Customer did not leave a comment.

LUIS FLORESSANDOVAL 
Rating:
5.0

Customer did not leave a comment.

SHERIF KHALIL 
Rating:
3.0

I rented the truck for one day and got charged for two. Now I have to wait to get my money back. I’m not happy about that at all.

JESUS MARTINEZ 
Rating:
3.0

There was an issue later on the bill after we returned the truck. We were charged for an illogical amount of gallons of gas supposedly below the amount required. Thankfully when we contacted customer service they saw the error and the erroneous charge was immediately credited. Thank you to the customer service personnel for handling this error quickly and easily.

KYLE SMITH 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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