They need to fix the gas pump since it was difficult to put gas because its loose and the truck was pretty durty other than that customer service was excellentBRENDA C.
Customer Reviews for Box All Parcel
(Distribuidor de U-Haul del vecindario)
Alhambra, CA 91803
(Located in Costco Plaza)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The employees are very kind and helpful. The location was good but because it shares a parking space with costco, it was really chaotic going in and out of the area which was the only negative. Otherwise good experience.Mark G.
No fuss pick up and drop off. Staff was friendly and patient with me doing this new rental pick up style (no contact).Ann H.
El cliente no dejó un comentario.ADOLFO L.
El cliente no dejó un comentario.CARL H.
El cliente no dejó un comentario.REBECCA K.
El cliente no dejó un comentario.YEACHAN L.
Excellent services, thank you.MARTA A.
Originally requested cargo van but got call day before not available on weekends. Would have helped to know this when reserving online.Oscar E.
I was unable to check in after hrs because your app would not allow me to send my current location. Therefore I was charged the $20 which could have been avoided That should be fixed.LARA R.
My only suggestion is that if the customer says that the equipment is clean and well maintained, to still take a look. My van could have used a wash. But everything else was great. Customer service and ease of rental was wonderful. Thank you very much.ISABEL H.
El cliente no dejó un comentario.JAMES B.
Took 40 minutes to verify my reservation which cheated me of my rental time. Truck was so dirty hard to see out of windowsDavid G.
Everything was excellent, fast, and simple. A little pricier than I thought but besides that, I'd definitely rent again. Our moving process was made easier.CHRISTIAN C.
El cliente no dejó un comentario.WEIXI W.
Amazing customer service. Great location.Ryan V.
El cliente no dejó un comentario.WEIXI W.
El cliente no dejó un comentario.WEIXI W.
Faster computer service.Birtha M.
The mobile check in and key retrieval worked out excellent, first time renting that way and I'll definitely be renting another truck there in the future. ¡Gracias!Fernanda C.
After only needing the truck for an hour and being charged over $45 seems a bit expensive to me.Randall K.
El cliente no dejó un comentario.BRUCE D.
Provide more friendly customer serviceCHRISTINE W.
El cliente no dejó un comentario.MELVIN L.
Everything is good, easy to work withRICARDO M.
El cliente no dejó un comentario.MARYLOU C.
El cliente no dejó un comentario.LUIS F.
El cliente no dejó un comentario.SHERIF K.
I rented the truck for one day and got charged for two. Now I have to wait to get my money back. I'm not happy about that at all.JESUS M.
There was an issue later on the bill after we returned the truck. We were charged for an illogical amount of gallons of gas supposedly below the amount required. Thankfully when we contacted customer service they saw the error and the erroneous charge was immediately credited. Thank you to the customer service personnel for handling this error quickly and easily.KYLE S.
Great customer service excellent employees and companyREGINALD W.
Individual who runs the place is dishonest. Communication skill is lacking and I definitely will not return or recommend to associatesPAUL S.
El cliente no dejó un comentario.SERGIO V.
Very friendly and easy to use.JORGE M.
Stood in line for 45 minutes. Ended up doing it all online: they treated me as if they were upset i was bothering them with my businessRyan B.
El cliente no dejó un comentario.MARTIN R.
El cliente no dejó un comentario.REGINALD W.
No improvements required.JAVIER G.
El cliente no dejó un comentario.efren A.
El cliente no dejó un comentario.ALICIA F.
El cliente no dejó un comentario.Rong H.
Vehicle was unwashed on the outside.GONZALO G.
I already registered online to use the mobile pick up method. Came in and was asked a bunched of questions and many other things. If you're going to offer a mobile pick up option then stick to that. Don't have the customer do everything twice, it defeats the purpose.Wendy C.
El cliente no dejó un comentario.anastaisa T.
El cliente no dejó un comentario.hender M.
Took 20 to 30 minutes just to pull up my reservation, Gave me Key to wrong vehicle, mileage was incorrect, back of vehicle dirty, authorized my credit card twice!!Robert W.
There are still some open actions I need to resolve. 1) Was billed for gas 2) Was build for overnight drop off when they're not open on Sundays.TERRY Q.
El cliente no dejó un comentario.xuong C.
U-Haul was not cleaned on outside. I asked if they cleaned the van inside and they said they wiped it down but not that well and it is up to Customer to really wipe it down. But Van was there when I got there.Shannon D.
The attendant was useless, i had to use my phone to download my license . The only reason I was able to complete the rental was because i done it before. The attendant got upset after i told him the unit had several damages not recorded on photos I needed him to come out and inspect the unit.( yes use my phone for that too) he tried to charge $ 10 dollar extra . i told him i wad bot paying that. When I return the unit he did not checked anything!Alfredo M.
El cliente no dejó un comentario.Hao H.
El cliente no dejó un comentario.Sheldon M.
What is the point of doing a pre-check-in through U-Haul. It was an utter waste of time! I tried to reserve a pick-up time of 9:00am. I received a phone call on Father's Day letting me know that the earliest pick-up at that location wasn't until 10:00am when they opened. Since I did not want to change pick-up locations I said that time was fine. However when I arrived for pick-up there was a sign on the door which indicated that they had opened at 9:30am Monday - Friday. I had to wait in line behind several people, so at approximately 10:30 a man started asking me for information that I had provided on-line when making the reservation and the pre check-in confirmation. WTH?! The gentleman who was "assisting" me had a very heavy accent and was wearing a mask and behind plexi-glass and was very difficult to understand. He then gave me keys and told me to go take pictures of any damage to the van and to come back when finished. I inspected the van carefully and took many pics (by this time it was 10:55am) and went back in waiting for him to finish up with another shipping customer. I told him that I had finished taking photos, so now what? He said, "Did you attach them and show where damages are?" I had no idea what he was talking about because he hadn't shown me that there were pics of the van to accept or decline the condition of the van and to attach the photos disputing the condition. I was livid and when I tried to upload the pics I had already taken the app did not accept them and I had to start all over again. When I was halfway around the van it timed out and went blank WTH Again?! So I attempted to start over once again and when on the last section the app froze up and would not complete loading the last pic taken. I had enough! I showed him how it kept cycling and not loading for the second time and that I was horribly late in leaving for my pick up in LA and that I refused to do it anymore times. He asked if I had paid $14 for a damage waiver and I said no, I had paid $10. Anyway this was b.s.!!!LISA M.
He was helpful and refunded me with extra equipment that I didn't used.LIN C.
El cliente no dejó un comentario.Nicholas P.
The Process was very Time consuming. And the truck was filthy.Richard H.
El cliente no dejó un comentario.hoa van T.
El cliente no dejó un comentario.Wynjellyn G.
El cliente no dejó un comentario.Carlos P.
Operators of this location were very good... The location itself was very convenient... The van was very clean inside and out ... The van operated very well... However the parking brake does not work well at all the pedal goes to the floor and no breaking or at least minimal breaking is engaged the van can roll forward while the parking brake is engaged there is no stopping power... I did not realize this until I left the location and was on the road and then parked... Highly recommended this condition be fixed before the next operator rents the vehicleWilliam D.
El cliente no dejó un comentario.Adam L.
Repeat customer. Came back because of the excellent customer service and good location.Gary Y.
Very friendly and helpfuljoseph B.
Non at this time.Ernest O.
El cliente no dejó un comentario.biling H.
Very friendly and helpful!Mark J.
El cliente no dejó un comentario.Santiago J.
El cliente no dejó un comentario.Sungjin A.
El cliente no dejó un comentario.Xian M.
The employee told me he would walk me to my truck and show and explain gas and any damages. He did not. Another customer was waiting and he was alone. So he told me I would receive a link to explain. I was not happy. The link shown photos that were hard to tell if old damage was recorded. Apparently there was reported and unreported damage on the top of the truck along the top roof to a upper parking light. Upon my return I was accused of the damage and it was reported. My son had taken photos of the vehicle as it was parked prior to possession. It happen to capture the light damage. When I reported this to the clerk I was accused of taking the photo after driving and damaging it. I explained the photo was time stamped Howe's he refuse to report I had these photos.Andrew M.
El cliente no dejó un comentario.martin R.
El cliente no dejó un comentario.Balram T.
Block off parking spots for moving trucks to ensure appropriate parking when returning vehicles.Lisa W.
Checking a truck out with the app and in person is painfully slowJohn M.
El cliente no dejó un comentario.Mauricio Z.
El cliente no dejó un comentario.Heng A.
Really good customer service The van was kind of dirty on the out side But other then that it was it was perfectKathy G.
El cliente no dejó un comentario.Wha L.
There was only one person in front of me that I had to wait for, and it was on a weekend. Great, quick service! Much smoother and less stressful than the first time I rented a UHaul :) Would definitely recommend "checking in online" prior to showing up. Cuts time in half, and you literally just grab the keys and be on your way.Emily Z.
El cliente no dejó un comentario.Janet P.
I am so happy. The owners were very friendly, they were Korean I think. Picking up and dropping off Uhaul was very fast and easy.Swoosy L.
None - the Korean gentleman was courteous and efficient. Zero wait time, and hassle-free return.Debby Y.
El cliente no dejó un comentario.Ahmad C.
El cliente no dejó un comentario.stewart K.
El cliente no dejó un comentario.Diannejoy D.
I love renting at this location! Very convenient and excellent service. I always keep them in mind whenever I need U-haul services.Diannejoy D.
it took to long to check in and to check out and this was with your new friends system you need to iron the bugs out of itJohn M.
El cliente no dejó un comentario.daniel R.
El cliente no dejó un comentario.erikca E.
Good experience at this location,previous location at Garfield, Alhambra. Same day where my first reservation was , worce experience ever ,roude ,insensitive ,racist... will not recomend to nobody..felt very insulted...maria g M.
i got charged $7 on gas on a 7 mile rental. this is bullshit.barry C.
El cliente no dejó un comentario.tiffany V.
service is excelentmauricio F.
El cliente no dejó un comentario.Mimi L.
El cliente no dejó un comentario.David P.
Website wasn't user friendly. Reserved twice accidentally and had to cancel. Annoyed with 2 referral numbers to pick up. 8am on a Saturday is a hard time to find 2 people to answer their phones unless I get a heads up.Lauren B.
El cliente no dejó un comentario.daniel L.
Friendly and courtesy services. I have been here a couple of times and every visit was problem free. Gracias.MAUNG H.
Only one thing I noticed was the previous user left a foam cup with trash in the back corner pf the cargo area when moving boxes into the van. Not a big problem but unfortunate the previous use did not care enough to throw their trash away.Bao N.
El cliente no dejó un comentario.tricia N.