Customer Reviews for Bottom Dollar
(U-Haul Neighborhood Dealer)

336 reviews

602 S Main St   Salisbury, NC 28146

(704) 310-5173

Office Hours

  • Mon-Sun: 10 am–6 pm

Services at this Location:

Contact Us

(704) 310-5173

602 S Main St
Salisbury, NC 28146

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cynthia Washington 
Rating:
5.0

The staff was amazing and so helpful!!! The location is small and a little hard to navigate but the staff was more than willing to help us with all our needs. This is the second time I have used that location and had a great experience both times.

Karen Dilullo 
Rating:
5.0

Customer did not leave a comment.

Steven Geraghty 
Rating:
5.0

Customer did not leave a comment.

Micheal Justynowicz 
Rating:
5.0

Customer did not leave a comment.

Johnna Todd 
Rating:
2.0

There was nowhere to park the Uhaul other than the driveway and the lockbox wasn't secure.

Michael Hale 
Rating:
3.0

Customer did not leave a comment.

Karen Dilullo 
Rating:
5.0

Customer did not leave a comment.

Tyra Porter 
Rating:
5.0

Customer did not leave a comment.

Billy Phifer 
Rating:
5.0

The guy was amazing incredibly helpful and nice will use this location again for sure

Nicole Bisco 
Rating:
5.0

Customer did not leave a comment.

Lakeenya Little 
Rating:
5.0

Great bunch

Robert Blackwell 
Rating:
5.0

Customer did not leave a comment.

Levi Childers 
Rating:
3.0

Customer did not leave a comment.

Stan Welch 
Rating:
5.0

Customer did not leave a comment.

Sharika Caldwell 
Rating:
3.0

Charged me $10 for dolly I never got.

Robert Peeler 
Rating:
5.0

Customer did not leave a comment.

Sherelle Pearson 
Rating:
2.0

Customer did not leave a comment.

karen saunders 
Rating:
1.0

The location was filthy! The truck was filthy! The mileage was wrong! And they added 500 miles after I turned it in!

James Hargrave 
Rating:
5.0

Customer did not leave a comment.

ALAN WALKER 
Rating:
1.0

Customer did not leave a comment.

Anthony Horne 
Rating:
3.0

Customer did not leave a comment.

Shirley Kitchen 
Rating:
3.0

Customer did not leave a comment.

Joseph Love 
Rating:
1.0

The location office was disgusting and smelled of cigarettes. The owner was hard to understand. Also the driveway is far too narrow to pull into from the road without taking up both lanes. Would probably be fine with a pickup truck/van but any of the box trucks it's a serious hazard unless you feel like blocking the road for both lanes of traffic just to make the turn into the horribly narrow driveway. My actual rental went great though. The truck was clean and easy to operate. I just wouldn't use that location again.

Aaron Mills 
Rating:
5.0

Customer did not leave a comment.

Julius Henry 
Rating:
5.0

Customer did not leave a comment.

Mark Liddle 
Rating:
3.0

Customer did not leave a comment.

Darrilyn Smith 
Rating:
5.0

Slim is Tops!

bill clark 
Rating:
4.0

My reservation was switched to a different address and I was not in the system. This made renting a truck harder because I had to redo everything.

Chantay Jordan 
Rating:
1.0

Hire people that know what they are doing and that is not sexually harassing the customers.

Latoya Watson-Tyson 
Rating:
3.0

Customer did not leave a comment.

Elyssa Tucker 
Rating:
5.0

Customer did not leave a comment.

Brenda Fosmire 
Rating:
5.0

I wanted to get a 10ft he said I could get the 15ft for the price of the 10ft @ $108.00 & 19.99 daily because they had no more 10ft trucks available my bill did not reflect that. I appreciate supporting a black owned business wish he kept his word.

MENELIK SMITH 
Rating:
2.0

Location is real hard to get into. Meaning it’s very small with only a driveway to back into. Although the attendant was very nice and kind and took care of us right away. Thank you.

THOMAS WASHBURN 
Rating:
4.0

Customer did not leave a comment.

RICHARD BRISBIN 
Rating:
5.0

Customer did not leave a comment.

Nakeechia Davis 
Rating:
1.0

I was overcharged for mileage due to an error with the truck and the issue has not been corrected even after discussing the issue with Uhaul and the merchant.

Angela Smith 
Rating:
3.0

This was scheduled for a location that was NOT 24 hr pick up, even though it claimed to be on my reservation. I had to wait 2 additional hours to get my truck when the business opened. I was told I would get a $50 rebate (I never received one).

Jacob Wally 
Rating:
4.0

Customer did not leave a comment.

Jennifer Jordan 
Rating:
1.0

When I checked your app for directions it sent me to the same address in a different town wasting my time and expensive gas. It was in a neighborhood!!! The correct location didn’t have a sign just a bunch of uhaul trucks next to a run down garage.

Gary Canupp 
Rating:
2.0

As written previously. No obvious parking spots present for vehicle.

Jack Gillispie 
Rating:
1.0

The mileage was below what it said on the dash, there was a couple items in the back and the van hadn’t been swept. The gas was above what it said on the dash. I got charged $200 for a trip that was supposed to be $75. Then I had to call a lady in India to correct it and she took an hour to refund me.

Jonathan Nagy 
Rating:
5.0

Great atmosphere very friendly and helpful.

Bill Hass 
Rating:
1.0

They charged me over 15$ for GAS!! I drove SEVEN MILES and I even put 7$ of gas in it!! THIEVES!

Dylan Thomas 
Rating:
5.0

Thank you, for your time

Jose Bustillo 
Rating:
5.0

Great customer service!

Tiffini Addison 
Rating:
3.0

Customer did not leave a comment.

cecil sargent 
Rating:
5.0

Customer did not leave a comment.

Charles Griffin 
Rating:
3.0

The gentlemen we met forged our signature on the contract, didn’t open the back for us to check what should be in there and didn’t verify the mileage or gas with us. He turned it on, walked over and said have a safe trip. After driving away and getting home we noticed the signature was forged, the mileage was incorrect and the gas mentioned in the contract was incorrect. We have photos of the mileage and gas before we left the U-Haul site. We also were only given 10 blankets, not 12. Will never use this location again.

Justin Anderson 
Rating:
1.0

Location was not where I wanted to pick up vehicle. This location was very dirty and not well maintained. Vehicle was dirty in the cab and in the rear. Had to be swept out before I could take it. By picking up vehicle at this location I had to put extra miles on the odometer that I had to in turn pay for.

Jock Beeker 
Rating:
5.0

Customer did not leave a comment.

TAMMY RORIE 
Rating:
4.0

Customer did not leave a comment.

Grover Jones 
Rating:
1.0

The gentleman who handled my pick-up changed my drop off location, and couldn't give me a satisfactory explanation as to why he changed it. The building was dirty. My utility dolly that I had requested was in a different truck, and I had to move it to the truck I had rented.

Benjamin Beckner 
Rating:
5.0

Customer did not leave a comment.

KINSHAUDI HOGANS 
Rating:
1.0

I made the reservation online. I did not opt for any insurance or any other extras. I drove a total of 5 miles, put one gallon of gas in the truck. They charged my card $10 for gas and $20 per day ($40) for insurance. When I called, they basically said there is nothing they can do. Be careful.

JONATHAN POST 
Rating:
1.0

I was charged 289 dollars and I can’t get any info on why

Kris Bissell 
Rating:
1.0

I had no equipment but yall charged me $99, I need some information on when my money is being return to my card?

Patricia Perry 
Rating:
5.0

Customer did not leave a comment.

frank byrd 
Rating:
2.0

Check Equipment before selling to make sure security and safety is #1 knowledge of how to use Equipment for the safety of others. Don't accept damaged Equipment.

rabiah thomas 
Rating:
2.0

Customer did not leave a comment.

Chester Davis 
Rating:
5.0

Customer did not leave a comment.

mark code 
Rating:
3.0

Customer did not leave a comment.

Brad Pranke 
Rating:
5.0

this is my favorite location small friendly dont try to over charge i dropped off after hours and they waived the 20 fee i read the reviews on this place and i dont see any problems here

William Hohenstein 
Rating:
1.0

This place didnt have any signage anywhere on its property - had to circle back to find it. Entrance to property was very narrow - hard to negotiate with a large truck. The property was cluttered, disorganized, and frankly a huge mess. The staff was uncommunicative and disheveled. I will never choose to drop off/pick up equipment from here again.

MICHAEL KAISER 
Rating:
1.0

Customer did not leave a comment.

Staci Lester 
Rating:
2.0

The actual neighbor hood pick up building was a little junky....but the guy was nice. And, I really appreciate that they had a truck for me.

SUSAN SOUZA 
Rating:
4.0

I would have really loved to be able to contact the shop by phone. I called several times and got no answer, left a message and got no call back. The truck also makes a couple funny noises but it worked fine and was nice and clean :)

Kaelen Cox 
Rating:
1.0

The gentleman was very nice, unprofessional but nice. The location is hard to get in and out. It wasn't a clean place and they charged me for gas that wasn't in the truck when I picked it up. Didn't go over anything or details with me at all. Didn't even check the returned truck until I requested he did so he was charging me off instinct. I will NEVER use this location again. Also charged me additional fees for no reason. It's against the law to price gouge. I rent from uhaul from time to time and have never experienced any thing like this. I am very unhappy and I am not pleased about it at all.

CAROLENA BUSH 
Rating:
5.0

Very nice gentlemen, was very helpful to me and my husband

Cynthia Cline 
Rating:
5.0

Very friendly, processed quickly so I was out the door and on the road soon. Felt comfortable leaving my car there for the day while using the truck.

Kathleen Sienerth 
Rating:
5.0

Customer did not leave a comment.

LERNER JOLON 
Rating:
3.0

There was only Two trucks when I arrived. One customer ahead of me, which left me the last truck on sight. Then the customer that arrived didn't have a truck to rent. If I would have been two minutes later I would have been the one with no truck to rent. But I guess it will always be first come first served.

DAVID DAVIS 
Rating:
2.0

Customer did not leave a comment.

DARREN WILLIS 
Rating:
3.0

Customer did not leave a comment.

JOE WATKINS 
Rating:
1.0

Clean the uhaul and make sure it doesn’t smell like cigarettes

BRYAN CANLAS 
Rating:
5.0

Very friendly!

RANDALL SMITH 
Rating:
5.0

Nothing

RANDALL SMITH 
Rating:
3.0

I wish drop off was a bit more clear . i had a hard time dealing with that .

Markeyce Williams 
Rating:
1.0

It was the most horrible pick up experience I have ever had. Uhaul changed us to this location and I will never allow them to do it again.

Robert Wratten 
Rating:
5.0

Nothing

RANDALL SMITH 
Rating:
5.0

rented 5 X 8 trailer. Easy check in!

DANIEL MIKKELSON 
Rating:
1.0

Customer did not leave a comment.

SADE BELL 
Rating:
5.0

Customer did not leave a comment.

Jesse Walters 
Rating:
4.0

Customer did not leave a comment.

bradley potts 
Rating:
2.0

Customer did not leave a comment.

robert charles 
Rating:
3.0

Truck was clean but there was a leak in the roof. Everything we had in the vehicle was soaked. I’m not sure the renting location would of been aware of this

MARK STEVENS 
Rating:
5.0

Everything was excellent. Very friendly and helpful. Will recommend to friends and family!!

charlene macaulay 
Rating:
5.0

Customer did not leave a comment.

Ken Carroll 
Rating:
3.0

Customer did not leave a comment.

brandon hawks 
Rating:
2.0

Customer did not leave a comment.

laurie mclemore 
Rating:
4.0

Customer did not leave a comment.

Gloria Jones 
Rating:
5.0

Bottom dollar gave superior customer service and took it one step farther. Thanks, Aneissa J. Hyde

Aneissa Hyde 
Rating:
5.0

Customer did not leave a comment.

Calvin Wylie 
Rating:
3.0

App said they had appliance dolly, but what they gave me was a half busted regular dolly. Also inconsistent internet at location to handle online paperwork. Guys nice enough but billing, equipment and space to move and park truck was very lacking.

Bryan McIntyre 
Rating:
5.0

Customer did not leave a comment.

Tammy Cuthbertson 
Rating:
1.0

Review locations for cleanliness and order .

William Watkins 
Rating:
5.0

Customer did not leave a comment.

Rhea Sullivan 
Rating:
3.0

Customer did not leave a comment.

Teresa Henderson 
Rating:
5.0

Good job fellas

robert butler 
Rating:
3.0

Customer did not leave a comment.

Juanita Miller 
No reviews have been submitted for this location.

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