Customer Reviews for Bost Parts and Service Inc
(U-Haul Neighborhood Dealer)

95 reviews

1134 N 11th St   Murphysboro, IL 62966

(618) 565-0381

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 565-0381

1134 N 11th St
Murphysboro, IL 62966

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeff Miller 
Rating:
5.0

See comment above re gas tank.

Julia Cochrane 
Rating:
5.0

They were super friendly and check in was quick.

Kristan Kelly 
Rating:
5.0

Customer did not leave a comment.

Timothy Kelley 
Rating:
5.0

Customer did not leave a comment.

judy black 
Rating:
5.0

Great experience, the owner personally helped me with the transaction!

Anthony Fleege 
Rating:
5.0

Thank you for your services!

Cameron St Arbor 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bottom 
Rating:
5.0

Customer did not leave a comment.

james blockley 
Rating:
5.0

Nothing I could see. The customer service was excellent

SEAN KLUGE 
Rating:
5.0

Customer did not leave a comment.

BRIAN ADKINS 
Rating:
5.0

Fast service. Easy rental!! Plan to use this company again!

heather riggio 
Rating:
5.0

Customer did not leave a comment.

BRIAN ADKINS 
Rating:
5.0

Customer did not leave a comment.

Anthony Brown 
Rating:
5.0

Customer did not leave a comment.

Joshua Westbrook 
Rating:
3.0

Felt like my visit was an imposition on their day. Parking lot was all gravel which is very difficult on someone with walking disabilities. Don't like the overall U-Haul change where no paperwork is given. I had nothing given proving I had dropped off the truck - had to wait for them to process and send email.

Katherine Scuras 
Rating:
5.0

Everything was super easy Danny takes great care of his customers

George McNeal 
Rating:
5.0

Customer did not leave a comment.

Dane Grammer 
Rating:
5.0

The staff at this location was helpful and understanding of my concerns for the unclean vehicle. I think they should be commended.

Dominic King 
Rating:
3.0

Get your act together! I feel a credit is due to my credit card from all the issues and turmoil I endured using your service.

Lisa Graham 
Rating:
5.0

Owner is always on the ball and always willing to help you My favorite u-haul place of all

George McNeal 
Rating:
5.0

Customer did not leave a comment.

Joe Bates 
Rating:
5.0

Customer did not leave a comment.

Gaile Mayer 
Rating:
4.0

Customer did not leave a comment.

Bryan Furse 
Rating:
5.0

Customer did not leave a comment.

SCOTT BRIDGES 
Rating:
5.0

Customer did not leave a comment.

Keturah Croft 
Rating:
5.0

Customer did not leave a comment.

Daniel James 
Rating:
4.0

Customer did not leave a comment.

Rebecca Stach 
Rating:
3.0

The lady wasn’t Very friendly, all people need to realize that if it wasn’t for customers they wouldn’t even have a job,

Charlene Summers 
Rating:
1.0

Was supposed to pickup at 7:30 in the morning. We didn’t get the keys until 8:40. This put us behind schedule for the entire day. A terrible experience overall with pickup.

Jacob Wright 
Rating:
5.0

Customer did not leave a comment.

BRIAN ADKINS 
Rating:
5.0

Customer did not leave a comment.

Jason Trickey 
Rating:
4.0

Our interaction at this location was very brief, we simply handed him the keys and we were on our way. I can't speak much on this location since it was just te drop off but I didn't have to spend all day waiting for him to figure out how to do his job like I did at the pick up location.

drake carmical 
Rating:
2.0

Asked for too much information. Got too personal.

Lisa CardinaleBrown 
Rating:
5.0

the best experience ever

Daniel Bost 
Rating:
5.0

Customer did not leave a comment.

Michael Christopher 
Rating:
5.0

they were the best ever

Daniel Bost 
Rating:
4.0

Customer did not leave a comment.

Christopher Dennison 
Rating:
5.0

Very professional

DANIEL BOST 
Rating:
5.0

We arrived a little over 3 hours late for our trailer pick up since we were driving from 7 hours away. Though the office closed at noon our representative came back in (3pm) to accommodate us and let us pick up the trailer. He truly went above and beyond the call of duty and was very cordial and personable. More than Excellent! Thank You!

Ricky Parham 
Rating:
5.0

Customer did not leave a comment.

james young 
Rating:
3.0

Customer did not leave a comment.

Rickey Wisely 
Rating:
5.0

did online after hours drop off procedure. Was quick and easy.

Ricky Roseberry 
Rating:
4.0

Good service as a drop off place.

Donald Hauschild 
Rating:
5.0

Dan Bost was great!

erin mears Attig 
Rating:
5.0

Corporate people were the least accommodating of everyone I delt with I rented in Westminster , then was sent to Fort Collins to pick up, only to be told the day before that I had to go to Louisville Co. to pick up the Truck. after driving 13 hour to get there was less than helpful.

Kelly Crabtree 
Rating:
3.0

Customer did not leave a comment.

Mark Kinder 
Rating:
1.0

We were charged $11.50 for TWO gallons of gas even though we stopped and put gas into the truck to the EXACT same levels as when we picked it up! When I called to ask about the charge, I was told the one person in charge was gone away from the office and would call me back. It’s now the end of day and we received NO return call. I will get my $11.50 BACK! After all the trucks I’ve rented over the years and U-Haul would charge us for gas that was IN the truck? Hellll NO!

Cheryl Page 
Rating:
4.0

Customer did not leave a comment.

Pennie Saadallah 
Rating:
5.0

Lower the price on mileage pay.

Kevin Mikel 
Rating:
5.0

Customer did not leave a comment.

Tim Attig 
Rating:
5.0

Customer did not leave a comment.

George Mc Neal 
Rating:
5.0

Customer did not leave a comment.

Steven Res 
Rating:
4.0

Was able to assist me in a very short notice two separate times.

Dawn Lissimore 
Rating:
5.0

ask me before adding collision fee. didnt read the detail and didnt notice charges till i returned trailer.

Matthew Meizis 
Rating:
3.0

Was not told that i could only drive 96 miles. Was only told to bring it back to the other location and the time needed and to make sure that it had the same amount of gas. Very unhappy that i was not told about the mileage.

CAROLINA GUIDISH 
Rating:
2.0

I rented an appliance dolly and the last one was given away an hour before I showed up. When I dropped off UHaul, the open sign was on shop door and the door was locked. The owner then opened the door and stated he is very busy, has three yards to mow and several other things to do, but stated “I’ll check you in”. I felt I was a inconveniencing him…not the best customer service. Also the total charges should be under $210.00 when I add everything up. My bill Is over $250. Other than that, the truck worked great and was clean on the inside. Please have someone contact me about the charges. Thank you!

Brett Bollmann 
Rating:
3.0

Customer did not leave a comment.

DARREN DUNCAN 
Rating:
5.0

Customer did not leave a comment.

Crystal Phillips 
Rating:
5.0

Customer did not leave a comment.

Imani Kirtdoll 
Rating:
5.0

Customer did not leave a comment.

Latoria Steele 
Rating:
1.0

First thing, nobody called me the day before my reservation to confirm the details of it, as it had said when I made the reservation. My reservation was at 10 and I had to wait on him to get there, as he apparently went to pick up some stuff before I got there. As I was trying to explain to him that I had did everything online, he kept cutting me off. I also had a dolly reserved which he did not have. He also tried to charge me again for my reservation, which I had also paid for already online. I returned the rental back the same night, only having it for 12 hours. I dropped the key in the lock box for after hours. When I got my receipt the next day, he had charged me for 2 rental periods! I called the Uhaul reps and explained to them what had happened, and that I had not turned the rental back late. They got it straightened out. I will never use that location again! That is not how you conduct business.

Jessalyn Jackson 
Rating:
5.0

Customer did not leave a comment.

Perry Bartlett 
Rating:
2.0

Kind of a weird space but fine enough for picking up a UHaul.

Cymberley Gajewski 
Rating:
3.0

Bost personal NEEDS to be more friendlier and helpful

Kenneth Holland 
Rating:
3.0

They were closed so I could not give a fair review.

Janet Ziegler 
Rating:
3.0

I rented the trailer from my home town store, but had to drive 30 minutes to pick it up. The tie down spots inside the trailer are terrible. Not a good design. Cost of a 1 way trip was more than bringing the trailer back. That makes no sense.

MARK ROHLFING 
Rating:
5.0

Everything met or exceeded my expectations!

teresa white 
Rating:
5.0

My experience was wonderful. I have no suggestions.

Inis Barney 
Rating:
4.0

Give better discounts for military veterans

Curtis Miller 
Rating:
5.0

Customer did not leave a comment.

Raymond Jordan 
Rating:
5.0

Customer did not leave a comment.

Brian Adkins 
Rating:
5.0

Customer did not leave a comment.

Shawn Russell 
Rating:
2.0

Didn't seem the most professional uhaul location. Took longer than I expected, but nice service

Brandt Etheridge 
Rating:
5.0

Customer did not leave a comment.

Jody Goetting 
Rating:
1.0

Had to wait an hour for them to return, only one person trained to do rental in facility. Was quoted a lower price and was charged more.

SCOTT THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Robert Aaron Caswell 
Rating:
5.0

Customer did not leave a comment.

Christine Lazerus 
Rating:
5.0

Customer did not leave a comment.

James Clover 
Rating:
3.0

Customer did not leave a comment.

Juanita Reed 
Rating:
5.0

don't change anything

DAN BOST 
Rating:
5.0

Customer did not leave a comment.

George Mc Neal 
Rating:
5.0

Dan Bost and Bost Trucking are great! Good service and friendly people.

Kevin Bame 
Rating:
4.0

Customer did not leave a comment.

Donald Barringer 
Rating:
4.0

The pickup was great but I had to drive a little far to get it. My bill for the U-haul was very high due to the mileage from pickup place to the location to move and back. The miles I used during the actual move was less than half the miles actually used during the whole rental

Scott Clark 
Rating:
5.0

Customer did not leave a comment.

Jonathon White 
Rating:
5.0

Customer did not leave a comment.

Eugene Blink 
Rating:
5.0

The owner went out of his way to help me set up my ball hitch so that the trailer would fit. Very cool.

ryan cipker 
Rating:
5.0

Customer did not leave a comment.

William Mueller 
Rating:
4.0

make better effort to provide prefered pickup destination. Having to travel an hour for pick up is NOT a convenience, especially when making reservation well in advance. Also, providing equipment availability at pick up locations would be helpful when reserving equipment.

Jeff Warhausen 
Rating:
5.0

Great service and great people at Bost Trucking!

Kevin Bame 
Rating:
5.0

Customer did not leave a comment.

jim williamson 
Rating:
5.0

Customer did not leave a comment.

GEORGE MCNEAL 
Rating:
5.0

Customer did not leave a comment.

martie goodwin 
Rating:
5.0

they need my security code on my credit card.

Karen Cochran 
No reviews have been submitted for this location.

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