Customer Reviews for Border City East Self Storage
(U-Haul Neighborhood Dealer)

659 reviews

4502 35 Ave   Lloydminster, SK S9V0X9
(45th St & 35 Ave Under the Overpass Behind Visitor Information Centre)

(306) 825-4020

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: 9 am–12 pm

Services at this Location:

Contact Us

(306) 825-4020

4502 35 Ave
Lloydminster, SK S9V0X9
(45th St & 35 Ave Under the Overpass Behind Visitor Information Centre)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: 9 am–12 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The main office in Edmonton or wherever should let the individual groups do their job. The emails sent from them were confusing and didn’t help. The personal contact people were excellent.

david berg 
Rating:
5.0

Great service and very friendly staff thanks

lucas radatzke 
Rating:
5.0

Customer did not leave a comment.

Blaine Hopkins 
Rating:
3.0

Staff were very helpful and nice.

Doug Rodwell 
Rating:
5.0

Good service and good prices

Carisa Naistus 
Rating:
5.0

Customer did not leave a comment.

Clarence Rhymer 
Rating:
5.0

Customer did not leave a comment.

Jayare Medrano 
Rating:
5.0

Customer did not leave a comment.

gerhard bubbel 
Rating:
4.0

Customer did not leave a comment.

JENNIFER KING 
Rating:
4.0

Customer did not leave a comment.

Anton Slyvchak 
Rating:
5.0

Customer did not leave a comment.

MIHAJLO KoLoSNJAJI 
Rating:
4.0

Customer did not leave a comment.

Mike Dunsmore 
Rating:
5.0

Customer did not leave a comment.

Glenda Kenyon 
Rating:
5.0

Customer did not leave a comment.

Tanya MacPhee 
Rating:
3.0

Better signage for the drop procedure

Scott Downie 
Rating:
5.0

Excellent service

Pamela Lewis 
Rating:
3.0

Trailer had light out and was dirty inside not a whole lot

Alex Deschamps 
Rating:
5.0

Customer did not leave a comment.

caroline lewis 
Rating:
4.0

Very helpful answering questions and providing a unit for storage. Thank you

Gilles Bergeron 
Rating:
3.0

Customer did not leave a comment.

EVAN MCLEOD 
Rating:
3.0

Customer did not leave a comment.

Allan Franczuk 
Rating:
3.0

Customer did not leave a comment.

corynn mercier 
Rating:
5.0

Great customer service.

jaylene neufeld 
Rating:
5.0

Customer did not leave a comment.

Michael Pocha 
Rating:
2.0

Storage units are good but the yard / driving paths to storage units are in terrible shape. Roadways need gravel dumped in low spots and a grading. My classic car bottomed out twice driving out of the facility. I knew at that moment I wouldn’t be back to that yard with it. Will store somewhere else this winter.

Wix Trucking LTD  |  Overall Experience 
Rating:
5.0

Helped us arrange an after hours pickup.

Bradley Asselstine 
Rating:
5.0

Drop-off was quick and easy!

Bradley Asselstine 
Rating:
3.0

Customer did not leave a comment.

Marrian Tamo-oy 
Rating:
1.0

Cancelled vehicle twice with no notice really screwed me over I won’t be using U-Haul again. Border city self storage was very helpful and polite this location is good

Nicholas Gillingham 
Rating:
2.0

The app and going down then the struggle just too get the pick up thing ready on my phone had too call and get the lady too do so

Haley Scarf 
Rating:
3.0

Customer did not leave a comment.

Nathan Longard 
Rating:
4.0

Customer did not leave a comment.

Lance Wells 
Rating:
3.0

Customer did not leave a comment.

Brad Wuitchik 
Rating:
4.0

Customer did not leave a comment.

Brann Vancoughnett 
Rating:
3.0

I haul manager was excellent. Clearance lights on passenger side didn’t work Back passenger tire was low on pressure, input air I. It but it seemed to hold.

Clifton Schaab 
Rating:
5.0

Pleasant, professional, helpful. Ready for us when we got there, all lights worked on the trailer, very impressive for u-haul

Alex Deschamps 
Rating:
5.0

Honestly? Nothing at all, the service was perfect.

Eric Tiegen 
Rating:
3.0

Customer did not leave a comment.

RICHARD LEYEN 
Rating:
4.0

Customer did not leave a comment.

Nathan Lavigne 
Rating:
4.0

Customer did not leave a comment.

SANDRA PURDY 
Rating:
5.0

Everything was good. The service provider was excellent.

Harj Sekhon 
Rating:
3.0

Customer did not leave a comment.

Osbhorne Costales 
Rating:
4.0

Effortless pick up and drop off.

Jeremy Eggen 
Rating:
5.0

Customer did not leave a comment.

lisa walsh 
Rating:
5.0

Customer did not leave a comment.

PAUL MURTAGH 
Rating:
5.0

Customer did not leave a comment.

Shanita Pahtayken 
Rating:
5.0

I have rented storage units at Border City East Self Storage twice. Both times were a great experience with no problems at all. If I were to need a storage unit again, this is the first place I would call!

CATHERINE CLEGHORN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deana Nordick 
Rating:
5.0

Customer did not leave a comment.

Trent Kappel 
Rating:
5.0

I like this location because you go there pickup equipment instead of wasting time booking

randy dustow 
Rating:
3.0

Customer did not leave a comment.

Shawn Kivimaa 
Rating:
3.0

Customer did not leave a comment.

Lawrence Hartle 
Rating:
5.0

The trailer did have snow and stuff on it but wasn’t to much of an issue. Lady came out and helped hook up the trustee to ensure everything was good to go.

clifton schaab 
Rating:
3.0

The attendant did not have debit so I have to wait for a cheque in the mail. I would’ve much preferred a refund directly back to my debit card. Secondly, I don’t know why I had to pay for extra mileage when I specifically stated on the original request that I was moving from Edmonton to Turtleford, then returning the truck to Lloydminster because it’s my closest rental center. I didn’t make any other detours to indicate excessive travel.

Ramona Paddy 
Rating:
1.0

Barely enough room to park off trailer , nobody there . Snow wasn’t cleared

Ryan Moan 
Rating:
1.0

Arrived after pick up due to a snow storm. Driveway invisible unploughed even a truck and u-haul trailer stuck trying to pick up a dolly. Called u-haul customer service and response was oh well private business. Not preferred location went to this location because truck not available locally. GPS did not recognize the location had to call twice to find the turn off. Very poor location.

Sean Hansen 
Rating:
5.0

Customer did not leave a comment.

denis gingras 
Rating:
3.0

There was no dolly or blankets for me to use. My only complaint, when it said there was gonna be some.

Isaiah Lewis 
Rating:
5.0

Customer did not leave a comment.

Taylor Parent Fineday 
Rating:
5.0

Charlene at this storage facility is amazingly helpful! A very friendly and dedicated person,

DAWN LHEUREUX  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gary pike 
Rating:
4.0

Customer did not leave a comment.

Linsey Pearson 
Rating:
5.0

The staff is awesome. Charlene is always such a pleasure to chat with and she is very helpful. I have recommended it to a few friends who I believe are using the facility. I have used it in the past and that's why I went back there again this time. God bless

GERALD GEREIN   |  Overall Experience 
Rating:
3.0

Make people feel more welcome. By allowing them immediate yard entrance.

Craig Flamand 
Rating:
5.0

Customer did not leave a comment.

JAMES POWERS 
Rating:
5.0

The windscreen was extremely dirty. Fuel was just below half which makes it impossible to get it to that same level. That’s unfair. Fuel should be full and returned the same way

YOUSUF ZAIDI 
Rating:
5.0

I would definitely recommend this storage facility. The customer service was fantastic and very accommodating. Thank you!!

codie BERES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian justin 
Rating:
5.0

The best U-Haul manager in the world!

Rostyslav Omelchenko 
Rating:
4.0

Customer did not leave a comment.

Glenn Woloshyn 
Rating:
5.0

As expected, small town charm, and terrific & personalized service.

Naveen Boyal 
Rating:
1.0

She's really nice but where is my refund she took deposit and told me the tank was quarter and wasn't I filled it to a quarter... I would use her again but where is the proper charge

Maggie McDowell 
Rating:
5.0

Customer did not leave a comment.

Marcel Vanderklyn 
Rating:
4.0

Customer did not leave a comment.

Edward Mortimer 
Rating:
3.0

Rerouted to this destination. Original reservation was for a different location. (North battleford) Arrived to find there wasn’t a trailer available. Redirected to loydminster. Trailer was not roadworthy. Noted later on in my trip that tie down straps were excessively worn and that trailer frame rail was bent with a previously noted sticker indicator

Robert McLeod 
Rating:
4.0

Customer did not leave a comment.

Michael Joseph Liquigan 
Rating:
5.0

Customer did not leave a comment.

Kyla Taylor  |  Overall Experience 
Rating:
5.0

I always rental trucks at this location, never had any issues.

Bradley Yukianki 
Rating:
5.0

The lady who helped us was awesome

TORRIE CHEROT 
Rating:
1.0

Poor customer service, they threatened to bill me for the next customer’s booking if I didn’t return the rental by closing. This was not true. I paid $40 for another day rental because I couldn’t edit the return time from 10 am to 4 pm.

EVELYN NETMAKER 
Rating:
2.0

Clean the unit prior to renting. Inside was clean, but the outside was not. Unit had a filthy windshield and the outside looked like it had not been washed in quite a while (full of dead insects). Only reason I would recommend is if it is the only place to acquire a unit.

Tim Schultz 
Rating:
5.0

Customer did not leave a comment.

cindy clark 
Rating:
5.0

Customer did not leave a comment.

Ricky Badar 
Rating:
5.0

Customer did not leave a comment.

Dennis Viteychuk 
Rating:
3.0

Customer did not leave a comment.

Mark Gallery 
Rating:
5.0

Customer did not leave a comment.

Bruce Carmody 
Rating:
5.0

Nope. Quick, to the point and we’ll run

Mark Pelly 
Rating:
4.0

Very happy with the truck rental. Frustrating that I ordered a truck for pick up in Meadow Lake and the day before the move I was contacted by u-haul that there was none available. I had to travel to Lloydminster, almost an extra 400 km return to get this truck. PURE B.S.! U-haul rep on phone did not have any sympathy. Horrible business model for a rural community. Could have given me a deal!

Gerry Varjassy 
Rating:
5.0

Customer did not leave a comment.

bill scott 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hofer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill scott 
Rating:
5.0

Customer did not leave a comment.

JIM WALDRON  |  Overall Experience 
Rating:
4.0

The unit that I rented was very dated. The steering was loose, brakes were poor. Very disappointed with this rental

MARTIN JAMES 
Rating:
5.0

Great service and will use again. Used for 9 years and not one complaint.

AMANDA COLLINS  |  Overall Experience 
Rating:
4.0

Drop off for the truck was surprisingly easy. No complaints here.

Kelsey Black 
Rating:
3.0

Supply customers with what you promise them!!!

Diane Good 
Rating:
3.0

I had to drive 250 kms to get the Uhaul I booked over 5 weeks in advance with fuel at 1.98/L and the best they could do was give me 150$ off ? When it cost me 220$ to fuel .Then I couldn’t even get a trailer I booked so I had to drive the Uhaul and spend another 250$ on fuel for no reason other then “your scheduling”

Evan bauer 
Rating:
5.0

I prefer to book with the Uhaul dealers. Your call center is tedious, time consuming and frustrating to deal with.

Mariane HOHMANN 
Rating:
5.0

Customer did not leave a comment.

Edward McConnell 
Rating:
3.0

Customer did not leave a comment.

Jeff Baxmeyer 
Rating:
5.0

We used Border City Self Storage for almost 2 years with absolutely no issues. Our contents were safe. Secure. Never disturbed or damaged by the elements or other people. The staff are friendly and helpful at all times. The facility looks a bit intimidating at first glance however the very first time you learn how to use the space you realize it is quite simple and user friendly. Five Stars. Affordable Locally Owned. Owners onsite.

Jen Macewen  |  Overall Experience 
Rating:
5.0

Customer service was excellent and very helpful will rent again..

clinton tate 
Rating:
5.0

Customer did not leave a comment.

GREG NOLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ajit Rajput 
Rating:
5.0

The manager was very kind and helpful

Christopher Sarsons 
Rating:
1.0

Worst rental ever, gave us a trailer with a slow leak, had to get it patched in a town middle of nowhere. No running lights on the trailer so got pulled over, break fluid was leaking from the trailer.

Jessica Behm 
Rating:
5.0

Customer did not leave a comment.

HOWARD BJORGE 
Rating:
4.0

Customer did not leave a comment.

Bryan Eagle 
Rating:
3.0

No pre-rental inspection. No clear instructions on expected gas usage. Vehicle was dirty in cab and in box including paperwork from 2 previous renters. Ended up overfilling truck by $100 in fuel so congratulations tonthe company for getting to pocket even more than the cost of the rental. The lady at the site was however kind enough to let us rent after hours on a weekend.

tacyanne serner 
Rating:
5.0

She is always very efficient, friendly and helpful. I highly recommend this location for any uhaul needs.

Tina McWatters 
Rating:
1.0

Was billed twice, when I only got it once. Was told to bring it back with half tank of gas. Which I did. Iam old girl did it on the app for me. Said I could bring it back after hours, didn’t mention late charge. Puts first bill through with fuel charge said it had more than half tank when I picked up. Look up and phoned in to get tax off. Look at my credit card two days later have two charges for rental when I only had it one day. Now sitting waiting on line for live chat, must be sleeping because no one is answering. Not impressed with your service, no recommendations from me, with your representative

Elizabeth Verleysen 
Rating:
5.0

Great service friendly highly recommend to anyone wanting a safe secure storage unit

David Perret  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariane HOHMANN  |  Overall Experience 
Rating:
5.0

Need snow removal as we had to make a trail to get to the storage unit.

Ross Albert  |  Overall Experience 
Rating:
5.0

Kind young people trying their best to make the most of an environment that is vulnerable to the elements year round. Encouraging them to be conscious of investing in their venture as they grow into the lot grading and drainage! We are confident they will!

Robin McLeod  |  Overall Experience 
Rating:
5.0

Great customer service, great experience, very accommodating. The only bad thing was the flooring in the units were slippery (it is winter and cold out)

Karrie Hoffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angeline Joy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda angus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Letwenuk  |  Overall Experience 
Rating:
5.0

Used your storage and u haul rental dropped off at this business everything went well 👌

dwayne richard  |  Overall Experience 
Rating:
5.0

I was very satisfied with the service I receive.

PAULINE DUNLOP  |  Overall Experience 
Rating:
5.0

Excellent facility with easy access to the unit with fast and friendly staff.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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