The main office in Edmonton or wherever should let the individual groups do their job. The emails sent from them were confusing and didn’t help. The personal contact people were excellent.
david berg
Customer Reviews for Border City East Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and very friendly staff thanks
lucas radatzkeStaff were very helpful and nice.
Doug RodwellGood service and good prices
Carisa NaistusBetter signage for the drop procedure
Scott DownieExcellent service
Pamela LewisTrailer had light out and was dirty inside not a whole lot
Alex DeschampsVery helpful answering questions and providing a unit for storage. Thank you
Gilles BergeronGreat customer service.
jaylene neufeldStorage units are good but the yard / driving paths to storage units are in terrible shape. Roadways need gravel dumped in low spots and a grading. My classic car bottomed out twice driving out of the facility. I knew at that moment I wouldn’t be back to that yard with it. Will store somewhere else this winter.
Wix Trucking LTD | Overall ExperienceHelped us arrange an after hours pickup.
Bradley AsselstineDrop-off was quick and easy!
Bradley AsselstineCancelled vehicle twice with no notice really screwed me over I won’t be using U-Haul again. Border city self storage was very helpful and polite this location is good
Nicholas GillinghamThe app and going down then the struggle just too get the pick up thing ready on my phone had too call and get the lady too do so
Haley ScarfI haul manager was excellent. Clearance lights on passenger side didn’t work Back passenger tire was low on pressure, input air I. It but it seemed to hold.
Clifton SchaabPleasant, professional, helpful. Ready for us when we got there, all lights worked on the trailer, very impressive for u-haul
Alex DeschampsHonestly? Nothing at all, the service was perfect.
Eric TiegenEverything was good. The service provider was excellent.
Harj SekhonEffortless pick up and drop off.
Jeremy EggenI have rented storage units at Border City East Self Storage twice. Both times were a great experience with no problems at all. If I were to need a storage unit again, this is the first place I would call!
CATHERINE CLEGHORN | Overall ExperienceI like this location because you go there pickup equipment instead of wasting time booking
randy dustowThe trailer did have snow and stuff on it but wasn’t to much of an issue. Lady came out and helped hook up the trustee to ensure everything was good to go.
clifton schaabThe attendant did not have debit so I have to wait for a cheque in the mail. I would’ve much preferred a refund directly back to my debit card. Secondly, I don’t know why I had to pay for extra mileage when I specifically stated on the original request that I was moving from Edmonton to Turtleford, then returning the truck to Lloydminster because it’s my closest rental center. I didn’t make any other detours to indicate excessive travel.
Ramona PaddyBarely enough room to park off trailer , nobody there . Snow wasn’t cleared
Ryan MoanArrived after pick up due to a snow storm. Driveway invisible unploughed even a truck and u-haul trailer stuck trying to pick up a dolly. Called u-haul customer service and response was oh well private business. Not preferred location went to this location because truck not available locally. GPS did not recognize the location had to call twice to find the turn off. Very poor location.
Sean HansenThere was no dolly or blankets for me to use. My only complaint, when it said there was gonna be some.
Isaiah LewisCharlene at this storage facility is amazingly helpful! A very friendly and dedicated person,
DAWN LHEUREUX | Overall ExperienceThe staff is awesome. Charlene is always such a pleasure to chat with and she is very helpful. I have recommended it to a few friends who I believe are using the facility. I have used it in the past and that's why I went back there again this time. God bless
GERALD GEREIN | Overall ExperienceMake people feel more welcome. By allowing them immediate yard entrance.
Craig FlamandThe windscreen was extremely dirty. Fuel was just below half which makes it impossible to get it to that same level. That’s unfair. Fuel should be full and returned the same way
YOUSUF ZAIDII would definitely recommend this storage facility. The customer service was fantastic and very accommodating. Thank you!!
codie BERES | Overall ExperienceThe best U-Haul manager in the world!
Rostyslav OmelchenkoAs expected, small town charm, and terrific & personalized service.
Naveen BoyalShe's really nice but where is my refund she took deposit and told me the tank was quarter and wasn't I filled it to a quarter... I would use her again but where is the proper charge
Maggie McDowellRerouted to this destination. Original reservation was for a different location. (North battleford) Arrived to find there wasn’t a trailer available. Redirected to loydminster. Trailer was not roadworthy. Noted later on in my trip that tie down straps were excessively worn and that trailer frame rail was bent with a previously noted sticker indicator
Robert McLeodI always rental trucks at this location, never had any issues.
Bradley YukiankiThe lady who helped us was awesome
TORRIE CHEROTPoor customer service, they threatened to bill me for the next customer’s booking if I didn’t return the rental by closing. This was not true. I paid $40 for another day rental because I couldn’t edit the return time from 10 am to 4 pm.
EVELYN NETMAKERClean the unit prior to renting. Inside was clean, but the outside was not. Unit had a filthy windshield and the outside looked like it had not been washed in quite a while (full of dead insects). Only reason I would recommend is if it is the only place to acquire a unit.
Tim SchultzNope. Quick, to the point and we’ll run
Mark PellyVery happy with the truck rental. Frustrating that I ordered a truck for pick up in Meadow Lake and the day before the move I was contacted by u-haul that there was none available. I had to travel to Lloydminster, almost an extra 400 km return to get this truck. PURE B.S.! U-haul rep on phone did not have any sympathy. Horrible business model for a rural community. Could have given me a deal!
Gerry VarjassyThe unit that I rented was very dated. The steering was loose, brakes were poor. Very disappointed with this rental
MARTIN JAMESGreat service and will use again. Used for 9 years and not one complaint.
AMANDA COLLINS | Overall ExperienceDrop off for the truck was surprisingly easy. No complaints here.
Kelsey BlackSupply customers with what you promise them!!!
Diane GoodI had to drive 250 kms to get the Uhaul I booked over 5 weeks in advance with fuel at 1.98/L and the best they could do was give me 150$ off ? When it cost me 220$ to fuel .Then I couldn’t even get a trailer I booked so I had to drive the Uhaul and spend another 250$ on fuel for no reason other then “your scheduling”
Evan bauerI prefer to book with the Uhaul dealers. Your call center is tedious, time consuming and frustrating to deal with.
Mariane HOHMANNWe used Border City Self Storage for almost 2 years with absolutely no issues. Our contents were safe. Secure. Never disturbed or damaged by the elements or other people. The staff are friendly and helpful at all times. The facility looks a bit intimidating at first glance however the very first time you learn how to use the space you realize it is quite simple and user friendly. Five Stars. Affordable Locally Owned. Owners onsite.
Jen Macewen | Overall ExperienceCustomer service was excellent and very helpful will rent again..
clinton tateThe manager was very kind and helpful
Christopher SarsonsWorst rental ever, gave us a trailer with a slow leak, had to get it patched in a town middle of nowhere. No running lights on the trailer so got pulled over, break fluid was leaking from the trailer.
Jessica BehmNo pre-rental inspection. No clear instructions on expected gas usage. Vehicle was dirty in cab and in box including paperwork from 2 previous renters. Ended up overfilling truck by $100 in fuel so congratulations tonthe company for getting to pocket even more than the cost of the rental. The lady at the site was however kind enough to let us rent after hours on a weekend.
tacyanne sernerShe is always very efficient, friendly and helpful. I highly recommend this location for any uhaul needs.
Tina McWattersWas billed twice, when I only got it once. Was told to bring it back with half tank of gas. Which I did. Iam old girl did it on the app for me. Said I could bring it back after hours, didn’t mention late charge. Puts first bill through with fuel charge said it had more than half tank when I picked up. Look up and phoned in to get tax off. Look at my credit card two days later have two charges for rental when I only had it one day. Now sitting waiting on line for live chat, must be sleeping because no one is answering. Not impressed with your service, no recommendations from me, with your representative
Elizabeth VerleysenGreat service friendly highly recommend to anyone wanting a safe secure storage unit
David Perret | Overall ExperienceNeed snow removal as we had to make a trail to get to the storage unit.
Ross Albert | Overall ExperienceKind young people trying their best to make the most of an environment that is vulnerable to the elements year round. Encouraging them to be conscious of investing in their venture as they grow into the lot grading and drainage! We are confident they will!
Robin McLeod | Overall ExperienceGreat customer service, great experience, very accommodating. The only bad thing was the flooring in the units were slippery (it is winter and cold out)
Karrie Hoffman | Overall ExperienceUsed your storage and u haul rental dropped off at this business everything went well 👌
dwayne richard | Overall ExperienceI was very satisfied with the service I receive.
PAULINE DUNLOP | Overall ExperienceExcellent facility with easy access to the unit with fast and friendly staff.
Privacy Request | First Impressions