Customer Reviews for Border City East Self Storage
(Distribuidor de U-Haul del vecindario)

549 comentarios

4502 35 Ave   Lloydminster, SK S9V0X9
(45th St & 35 Ave Under the Overpass Behind Visitor Information Centre)

(306) 825-4020

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.- dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(306) 825-4020

4502 35 Ave
Lloydminster, SK S9V0X9
(45th St & 35 Ave Under the Overpass Behind Visitor Information Centre)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.- dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Was billed twice, when I only got it once. Was told to bring it back with half tank of gas. Which I did. Iam old girl did it on the app for me. Said I could bring it back after hours, didn't mention late charge. Puts first bill through with fuel charge said it had more than half tank when I picked up. Look up and phoned in to get tax off. Look at my credit card two days later have two charges for rental when I only had it one day. Now sitting waiting on line for live chat, must be sleeping because no one is answering. Not impressed with your service, no recommendations from me, with your representative

Elizabeth V. 
Clasificación:
5.0

Gd trailers when in need

Elliot S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

She is always very helpful, friendly and efficient. Highly recommend this location

Tina M. 
Clasificación:
4.0

The person in charge the young lady very courteous and friendly very friendly snd accommodating Thank you!

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken K. 
Clasificación:
5.0

Could have a larger trailer. Maximum hitch weight is too low if one was to move heavy furniture. Customers should be informed of that restriction.

daryl T. 
Clasificación:
4.0

Truck could have been a little cleaner but not terrible

Armand C. 
Clasificación:
4.0

The lady working there was nice, respectful , nice to talk to. Helpful.

bwight H. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura H. 
Clasificación:
2.0

Trailers were parked in a mud hole. Would have been hard to get if ground wasn't frozen

Cal H. 
Clasificación:
5.0

This was the best u-haul experience I've ever experienced!

Bradley A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Good customer services. Quick and easy.

Pam L. 
Clasificación:
5.0

Great service friendly highly recommend to anyone wanting a safe secure storage unit

David P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariane H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Raymond D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara Y. 
Clasificación:
4.0

It would be great if this location was able to carry moving supplies but I understand it is a small location and there is no room. Charlene was friendly and helpful.

Barbara Y. 
Clasificación:
5.0

All good.

Jeff S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonino A. 
Clasificación:
3.0

It took about 1/2 hour to 40 min to rent the trailer. This was our first time so it was mostly getting used to the system and how things are done there. Drop off was super easy and quick. Next time we will devote more time to puck up being it took so long and we wrre late to our pick up appt. Newbie lessons. Thanks uhaul! Trailer was great.

micke T. 
Clasificación:
3.0

A few supplies such as boxes mattress covers or exchange boxes would have been nice. I would have preferred the 20' unit booked rather than the 26' upgrade due to added space and extra fuel costs even with getting it for the 20' price.

ken T. 
Clasificación:
3.0

Poor communication and 48 hour rental they wanted the keys back by 12 noon...not 48 hours ...and she wanted to be there. I just used the Dropbox

jennifer S. 
Clasificación:
3.0

Recommend checking the inside of the trailers before they get picked up as one of the trailers had two pallets in it when we opened it. Otherwise expire en early was good.

wyatt M. 
Clasificación:
5.0

You need better training for call center personnel. i arrived at the destination and called the number at the retuning uhaul location. Whoever answered, think she was at the call center, had horrible communication skills. She wastes 10 min of my time. I asked the same questions repeatedly. She would not answer my question and kept giving me the same answers and questions. I was not impressed,

Dennis L. 
Clasificación:
5.0

Need snow removal as we had to make a trail to get to the storage unit.

Ross A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Darren Allan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darren Allan H. 
Clasificación:
5.0

Kind young people trying their best to make the most of an environment that is vulnerable to the elements year round. Encouraging them to be conscious of investing in their venture as they grow into the lot grading and drainage! We are confident they will!

Robin M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Zachary M. 
Clasificación:
5.0

Great customer service, great experience, very accommodating. The only bad thing was the flooring in the units were slippery (it is winter and cold out)

Karrie H.  |  Overall Experience 
Clasificación:
5.0

Very good customer service

Karrie H. 
Clasificación:
4.0

The uhaul operator was very helpful and I appreciated all the hell she gave me. I would recomend Border Uhaul to anyone.

Eugene G. 
Clasificación:
4.0

Nothing.it was easy and a good experience

Patrick K. 
Clasificación:
5.0

Service was fast and friendly. The online check-in was great, too. I'm really happy with the experience. And the rental price was also very affordable. Gracias.

Robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Byron B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra W. 
Clasificación:
4.0

The lady who helped me with the registration and rental was friendly and patient with me. I really appreciate that.

hather L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISE P. 
Clasificación:
5.0

Staff was very helpful in setting up and dismounting the trailer. Great experience overall.

murray M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angeline J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEEDIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron K. 
Clasificación:
4.0

El cliente no dejó un comentario.

donna K. 
Clasificación:
3.0

Place was fine but got charged more then what was quoted

Victoria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

janet B. 
Clasificación:
5.0

Nothing, fast, courteous, we'll explained details. Clean vehicle.

cindy B. 
Clasificación:
5.0

1. Burnt out signal light. 2. Door latch let go, and lost some possessions on the road

CLINTON J. 
Clasificación:
5.0

Was very difficult to use the return on line system.

linda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsey L. 
Clasificación:
2.0

We had a confirmed vehicle pickup at 8am. When we arrived the location was closed. I called the service number and they didn't open until 9. So we wasted an hour we could have spent packing or cleaning and it also pushed our day back so we ran out of time to make a trip to the landfill.

Alissa P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERWIN IAN E. 
Clasificación:
5.0

Renting was quick, and easy. The staff was helpful

Pat M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan R. 
Clasificación:
5.0

Awesome customer service, very friendly and efficient!

Janice N. 
Clasificación:
2.0

I am extremely upset by the fuel policy. I picked up the truck with 1/4 tank of gas. Seeing as I had to drive several hundred kms, and I didn't know what the fuel economy would be, I filled the tank (costing $210). I returned the truck with 1/2 tank full. Now I fully expect to have to pay for the fuel I used. What I did not expect, and am extremely angry about, is providing uhaul with $70 worth of free fuel. I recognize that there are difficulties with reimbursing for the additional fuel in the truck, and that not everyone will be happy with any policy. But this feels like theft. Not a good way to treat customers.

Steven M. 
Clasificación:
5.0

I had no complaints or issues

Shelly C. 
Clasificación:
5.0

Everything was easy and fast

john N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
5.0

The lady that works out of this location is always really helpful. She has gone out of her way on more than one occasion to assist me in booking a truck and is always very patient and friendly. Gracias.

Andrew R. 
Clasificación:
5.0

Just trying to do the mobile drop off was painful, would not work and instructions weren't good

Joy P. 
Clasificación:
2.0

Charge me wrong

DENNIS D. 
Clasificación:
3.0

Had to perform duties that are the responsibility of uHaul in order for her to complete my paperwork

SHANE B. 
Clasificación:
5.0

Excellent service. Good attendant person. Before going to pick up the truck, I did my registration online. Downloading the picture of my driving license and payment information. It was accepted by the system. When I arrived to the location I have to do it again from scratch over the phone. Maybe something wrong with the system, I don not know.

carlos L. 
Clasificación:
5.0

N/C

allen G. 
Clasificación:
3.0

A jack mounted to trailer to help get hooked on would be a good thing I just had surgery and wasnt able to lift trailer hitch to hook on

Doug P. 
Clasificación:
1.0

Vehicle was unsafe for travel. Tires were worn and vehicle shook. Location did not go over vehicle with us at all. Could not drive road speed was too unsafe.

Denise D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYNN F. 
Clasificación:
1.0

Was not told that they will not credit if I overfilled the gas. Manager called me from uhaul and never think about customer service.

MAULIKKUMAR P. 
Clasificación:
4.0

The area is extremely muddy and it took us forever to park the trailer because we kept sinking everywhere.

KASHTIN M. 
Clasificación:
4.0

Truck should have cruise control

tim S. 
Clasificación:
1.0

I booked trailer 6 *12 almost 1 month ago and 24 hours ahead they called me to inform they can't give me that size of trailer, I got mid size trailer so I had to do 2 rounds of trip which was so inconvenient, also when I went to pick up the trailer they had 6*12 trailer still they will not give to me since someone else was coming next day to pick up which was so unfair! Cause when I called they had available, when I went to pick up they had available still they will not give to me! May be they are going earn more money in that , but if that is the policy let us know so will have idea to pay more and get what we want to save us inconvenience! It is horrible experience, so unfair and unethical.

Vaishakhiben P. 
Clasificación:
4.0

Cleaner proper working well maintained equipment, that particular unit has alot of stuff wrong with it and would be a death trap on the highway , it was alli could do to keep in its own lane intown at slower speeds and someone will end up getting severely hurt loading and unloading

TERRY U. 
Clasificación:
4.0

Gas tank was only a 1/4 full at pickup so returned it at 1/4 full

nicole S. 
Clasificación:
5.0

i have been renting u haul from this location for over 12 years. Very safe secure and quality service.

NICHOLAS H. 
Clasificación:
3.0

El cliente no dejó un comentario.

norman M. 
Clasificación:
5.0

Excellent service, equipment was in good condition. Completely satisfied

allan O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lenora H. 
Clasificación:
5.0

Very professional attitude on behalf of the u-haul representative at this location I will definitely be back

ralph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rostyslav O. 
Clasificación:
5.0

Great service Very knowledgeable About equipment and see operation The Equipment was well maintained Great experienceI would absolutely recommend them

Corey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

yolanda a.  |  Overall Experience 
Clasificación:
4.0

I was told where to park the trailer, and unhook myself. Parking makes sense...but to unhook myself? Communication was by phone. Did not see an attendant at all. Wow!

kyle L. 
Clasificación:
5.0

Great people and they really helped me out! Best place to get UHAUL in Lloydminster

Saqib A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken L.  |  Overall Experience 
Clasificación:
5.0

Used your storage and u haul rental dropped off at this business everything went well 👌

dwayne r.  |  Overall Experience 
Clasificación:
5.0

Other than the phone number we were given for them doesn't work at all. Once we had the right number it was all good. And the after hours drop off online tried to make us go across town to another location.

Collin C. 
Clasificación:
5.0

Had a slow leaking tire but Sharlene helpful relieve my stress about it. She was friendly, courteous and helpful as always

vernon N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Great service , will use it again and recommend to anyone !!! Thank You very much .

sergiy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline M. 
Clasificación:
5.0

Excellent service, very friendly

noella C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel P. 
Clasificación:
3.0

El cliente no dejó un comentario.

claude T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luc L. 
Clasificación:
4.0

The truck was clean, but the sterling wheel was dirty, sticky, all cab interior should be sanitized, a special in this Covid times. Everything else was ok, thank you!

Damjan R. 
Clasificación:
2.0

It wasn't the locations fault , but overall it made my move much harder , I reserved 3 weeks ahead of time for two days to use a big truck cuz I needed it for that long , at one location , I ended up only being able to get a smaller truck for one day not two and was told to get it from a diff location , and when we went on the website of the uhaul location for directions and it took us to the wrong place so overall a poor experience , we had to rush then ended up having to bother a neighbor to borrow his truck for the next day cuz it took two days to move as I new it would be .

Shawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph G. 
Clasificación:
4.0

The rubber seal on the back door at the top of this unit did leak some , it did leak enough that my daughter's mattress was wet , as it rained that day of the move

phil B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

YI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jee Jean E. 
Clasificación:
5.0

Fantastic customer service from this location as well as the Uhaul hotline!! We needed our trailer size changed out at the beginning and the lady at the location was so helpful and found us a new one in a few minutes, and then we decided on a different trailer in the end. Everyone was so accommodating and helpful during the entire process, and we will be using uhaul again. Thank you!!!!

Laura V. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica L. 
Clasificación:
5.0

I was very satisfied with the service I receive.

PAULINE D.  |  Overall Experience 
Clasificación:
5.0

Excellent facility with easy access to the unit with fast and friendly staff.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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