El cliente no dejó un comentario.Kevin S.
Customer Reviews for Boost Mobile
(U-Haul Neighborhood Dealer)
Louisville, KY 40214
Servicios en esta ubicación:
- Mon–Sat10 a. m. - 8 p. m.
- Domingo11 a. m. - 7 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
My initial reservation was at the Outer Loop location and had to be transferred to the New Cut location due to not having the truck reserved for me despite having confirmed the equipment a week in advance. A nice lady transferred the reservation via phone when I arrived to pick up the truck. The gentleman at the New Cut location was not very friendly but quickly took care of us. Not sure I would rent from Uhaul again.Steve S.
Person working the check in did not know how to use the software and had to facetime someone to walk them through the process. It took well over 45 minutes to simply check in. Then, my 15' truck I had reserved had the catalytic converter stolen from it so I was given a 20' truck instead. The 20' truck had damage to the top right rear corner which was noted by the AFM on site, Troy. Upon returning my equipment I was charged for the pre-existing damages.Christopher M.
I think that once the construction between the office and the trucks is complete, it will be better.Angela C.
El cliente no dejó un comentario.Adrianne M.
El cliente no dejó un comentario.AMANDA M.
Make it more visible for drivers. As someone who is not a native of this area it was a little difficult to find because it wasn't very easy to spot. Maybe put up a sign that is a little more visible for people dropping off rental equipment.James A.
El cliente no dejó un comentario.Jeffrey M.
Have the tank full so the user only puts the amount of fuel they used back into the tank. I overfilled because it was half full upon receipt.Timothy C.
The truck I was given was not great. It sounded bad and I hit a bump in the road and a bunch of alarms went off inside the truck and lights came on in the truck including the ABS and engine but they went off. I also got charged more then what was said on my reservation.Krista W.
El cliente no dejó un comentario.Jerimie S.
Tell ur customers if u can use a debit card or credit cardSusie G.
No room for 26 ft truckJames L.
El cliente no dejó un comentario.Joy O.
Due to making funeral arrangements, I made an reservation for a Uhaul larger truck. I was given a very small truck. The truck would not defrost in eve sleet and snow storm . The tire light stayed on the entire ordeal. I had to call for roadside assistance to get another tire. I could not use the truck the first day. I could only fit a few large items one at a time. I was charged a $140.00 extra mileage. I want a refund fr my mileage. Please call (502) 813-0313. Please send me a refund. 79. cents a mile. I have never made reservations for a small truck.Gail P.
I had some issues with the pickup location which had nothing to do with the location specifically, now the truck was kinda dirty there was pickles on the driver side floor and ketchup in n the drivers seat. I did wipe the seat and steering wheel down with a wipe and the driver side door and it was pretty nastyâ€¦ also the back of the truck looked like it had not been swept in a whileâ€¦ besides these few things I was able to do what I needed to do.Temeka L.
El cliente no dejó un comentario.Syreeta G.
Trailer had a flat tire.William M.
U-HAUL truck was disgusting. No walk around was done. Also mileage was inaccurate I went under 10 mile radius and manager didn't want to fix their mistake. Very unprofessional. Won't be renting from that particular location ever again.Kaylne D.
It said online check in would be required but it wasn't. I was glad it wasn't.Matthew B.
El cliente no dejó un comentario.Crystal M.
The vehicle was dirty and the fuel level was inaccurate at pickupByron T.
Had 10:00am reservation, no one showed up to open store until 10 after 10. â€œSystem â€œ was not working properly, 40 minutes to get checked in. No pads on truck as requested.tyler S.
Still haven't received a receipt or my deposit backAutumn C.
Two broken mirrors. Damaged fender.thomas G.
El cliente no dejó un comentario.Kermit S.
El cliente no dejó un comentario.Jesse L.
Make sure if a customer has a 6;30 reservation that they do not have to wait until 8;00 to get their rental. the website said if the reservation is not honored you would get a 50.00 refund which I did not get.Jamie W.
Seguir manteniendo un buen servicio al cliente.idelneris C.
El cliente no dejó un comentario.Mary D.
Great service ..Godfred G.
El cliente no dejó un comentario.Tad M.
One person was working took long time to pickup and drop off won't go back to this locationTerri R.
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.Amy B.
Truck was dirty & had very little gas. I had requested furniture pads & an appliance dollie. There were not any. I would NEVER recommend Uhaul to anyone again. Reservación n.° 16915236Karen G.
The gentleman that assisted was very polite and fast. However, the sign for Uhaul is small and hard to notice. And the e trucks are parked out back so I didn't see them and drove past it.Johnny L.
First I had to walk behind a building by myself, some guy was digging thru a dumpster to get the truck There was trash in the cab between the seats and in the console that I had to clean out before I could drive The guy that rented me the truck listed the starting mileage at 116 miles less than what was showing (no doubt in a attempt to overcharge me - so I had to go back in and get that straightened out. This means 2 trips behind the building That was an inconvenience. Then I rented it at 6pm and told him twice I need it for 24 hours so when I got where I was going to load I saw the receipt said it had to be back by 6am so I had to call and get that corrected- again an attempt to overcharge. I can't imagine that I will make Uhaul my first choice if I need a truck again! I was not impressed at all. Rebekah LawrenceRebekah L.
El cliente no dejó un comentario.jane B.
The drop off location originally was different, these guys took care of me when U-haul was impossible to deal withThomas H.
El cliente no dejó un comentario.Kylie F.
There were homeless people sleeping in the back of all the uhaul. The guy In the store was no help at all he told me he didn't know anything about uhauls and he told me I had to get the homeless peoples stuff out of uhaul. Then I was over charged for things I didn't get time I didn't use and it didn't take out of my account until days later which put me in negatives . I was told I'd get a discount for my troubles and that didn't happen either . I will never try this again . This was my worst experience with a business so far.Talen C.
The Uhaul just need a little upgrade. Still have to roll down the windows by hand. The renter rep also need to at least wear some kind of Uhaul shirt or uniform to identify themselves. We was pumping gas & one of the rep just pop up & said he can park the Uhaul for us from here. However, that is kind of scary. What if that rep is not part of Uhaul? We were a little suspicious & hesitating to give him the keys.Kelly N.
El cliente no dejó un comentario.RYAN O.
Thank you for your time and continue service in the community. You are greatly appreciated.Raymond C.
Friendly and Professional Service very quickly even when I get late to the rental time to pick up the truck he was very patient and polite to me I will recommend this location and I will use it next time...thanks for your kindnessAlex M.
Truck was dirty and the smell was unbearable. Nothing was sanitizedShauna G.
El cliente no dejó un comentario.CHARLES J.
El cliente no dejó un comentario.amy L.
My location of pickup changed to further from my home a few days before pickup. I was told the dolly I reserved would be in the truck, it was not. I went back to store to pick up and they informed me they were out of dolly's. Uhaul only had 1/4 tank off gas upon pickup.Stephanie L.
The guy was very nice and answered all of our questionsTheresa H.
Truck was dirty inside, 1/4 tank of gas.., and didn't have the utility dolly I reserved! Had to go to Preston hwy to get one' My original reservation was for pick up in anchorage, kyâ€¦got a text the night before my reservation saying I had to go to New Cut rd! My reservation was for 9amâ€¦the place on new cut didn't even open till 10!!! First time uhaul has disappointed meâ€¦. But did it in spades! They didn't even do a walk around inspection before I took itâ€¦it was filthy insideâ€¦didn't do an inspection when I dropped it off!Cheri C.
I would improve the credit card needed feedeborah D.
They had several trucks sitting out back told me they didn't have a truck for my reservation that I had already had and it was supposed to be guaranteed then when I decided to sit on the phone for 30 minutes with the u-haul people and they seen that I wasn't just dropping it they decided to bring me a key out and say that they had a U-Haul for me that just got dropped off knowing I was standing there the whole time and the U-Haul was back there nobody dropped nothing off they were crap first time running U-Haul and never will go to that location again they sent three other couples away that had reservations there also why I was standing there on the phone with Barbara from U-Haul y'all's 800 numberKristal M.
Very easy and friendlySteve J.
El cliente no dejó un comentario.Brittany P.
my experience was GOD ALFULL I WILL NEVER RENT ANYTHING ELSE FROM U HAUL THEY OVER CHARGED MY CARD FOR 200.00 DOLLARS OFF MY DEBIT CARD AND IM HAVING A HARD TIME GETTING THE MONEY PUT BACK ON MY CARD> I AM VERY DISAPPOINTED AT THE SERVICE I GOT ALSO THEY LIED AND TOLD ME THERE WAS NO TRUCKS AND CLEARLY THERE WAS. I HAD TO TALK TO THE REGIONAL MANGER IN ORDER TO RECEIVE A TRUCK IT WAS GOD ALL FULLDoris T.
Tires needed airDavid Y.
Renting the truck in Louisville was not a good experience. A error was made on my reservation at the Bardstown Rd. location. Consequently, I was sent miles away to the New Cut Road location to pick up the truck. The manager at the New Cut Rd location was excellent to work with, but the error should not have occurred.Ward M.
El cliente no dejó un comentario.Myron L.
El cliente no dejó un comentario.Anthony K.
El cliente no dejó un comentario.charlotte W.
When I picked up the van it was covered on mud inside and I wish I Would have taken a picture because they put a 30 dollar charge on me for a cleaning. I rent uhaul soften and this is my worst experience. I will be looking into different rental servicing next time I need a truckDorothy H.
Keep lockbox in working orderAshley L.
Excellent service!Derrick P.
Newer trucks would helpJamie W.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.Sherry R.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.JOHN D.
I had a great experience until I got my receipt through email I told the lady literally three times I DID NOT want to pay for any type of insurance I 1 didn't have the extra money 2 was literally going not even 10 miles all together with this truck. Then I get a $71 receipt for a $45 uhaul like do what?â€¦ I will never come here again.Shaina C.
Love the convenience of renting from my mobile phone.Cheryl B.
The customer service at the U-Haul on New Cut was excellent I will be recommending it to all my friends and they were very accommodating as wellgeorgette P.
El cliente no dejó un comentario.Dwan W.
El cliente no dejó un comentario.Junior T.
This was the second time I have picked up a truck from them and the fuel level was wrong when I got in it now they are trying to charge me for fuel after I brought it back with more then it had when I got itJohn G.
I had a terrible experience. My pick up location was changed 3 times. Then when I went to pick up the truck with 24/7 pickup, I got a note saying it would be hand delivered at 10:00am. My pickup time was supposed to be 8:00am. Then when I called to figure out what was going on, I was told I could go to a 4th location. I had a feeling it was off, so I asked the customer service rep to please call before I drive all the way out there. I'm glad I did. The truck wasn't accessible. 2.5 hours after I was supposed to have the truck, I finally get it. That caused me to be late checking out of the bnb I was staying in, late to check-into the new apartment, and late to get back to the old house where I was moving from. And ontop of that, it was supposed to be a flat fee up to a certain amount of miles, but the reservation ended up being changed at checkout, which ended up costing me more in the end. It's not just the location. It's the brand. Go somewhere else.Michelle H.
You've already wasted enough of my time. Y'all just need to get your shit together and I'll leave it at that.Bryan D.
El cliente no dejó un comentario.Tim Y.
El cliente no dejó un comentario.Michelle D.
El cliente no dejó un comentario.Keion F.
El cliente no dejó un comentario.Dewayne D.
El cliente no dejó un comentario.markus N.
I returned the truck early on Sunday morning as the location was near my hotel. There were no personnel available, but the U-Haul website made the return easy - snap lots of pictures, enter mileage and fuel level and drop the ignition key in the after-hours drop.Herman K.
My truck wasn't there at the scheduled time due to hadn't been return yet put me very far behind but no fault of the store.Paula L.
The service was excellentmelissa C.
This is the worst type of equipments I've rented, I didn't even get any benefits from renting it BECAUSE this equipment does not go back when its loaded so if you are going straight it's fine as long you don't try to back it up into your garage or any spot. I had to drop the back and I took the car dolly back to the U-Haul dealer after hours of trying to back it up until I saw a sticker says that I can't back up. What a wastetony A.
Todo estaba bien organizado, no hubo ningÃºn problema para recoger ni dejar. Empleada muy profesional en el trato.idelneris C.
El cliente no dejó un comentario.VEONDRAIS M.
El cliente no dejó un comentario.Nina L.
El cliente no dejó un comentario.Dneece T.
Easy, fast, and friendlyJohn B.
El cliente no dejó un comentario.Avdi S.
I was told I needed to return keys by 10 a.m. today which I did. I was never told there would be a charge for two days. I should not be charged the additional $29.95.elisa E.
El cliente no dejó un comentario.MARK B.
Again, everything went very smoothly and the staff was friendly hand helpful!Dustin B.
El cliente no dejó un comentario.Christy S.
El cliente no dejó un comentario.brandon W.
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!