Customer Reviews for Boost Mobile
(U-Haul Neighborhood Dealer)

507 reviews

5438 New Cut Rd   Louisville, KY 40214

(502) 456-1092

Office Hours

  • Mon-Sat: 10 am–8 pm
  • Sun: 11 am–7 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(502) 456-1092

5438 New Cut Rd
Louisville, KY 40214

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–8 pm
  • Sun: 11 am–7 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Had a reservation for 1:30 pm didn’t get the truck until 3:30 pm. Someone rented the truck before I did and didn’t bring it back on time so I had to wait 2 hours. Totally disrupted my moving plans.

LaMesha S 
Rating:
5.0

Customer did not leave a comment.

Jaquishi M 
Rating:
3.0

The location was a tight squeeze with not many spaces to park.

Phyllis W 
Rating:
1.0

Customer did not leave a comment.

Lashawnda S 
Rating:
4.0

make the pick up easier. I want a refund for waiting to pick up the truck.

Baraka M 
Rating:
5.0

Customer did not leave a comment.

jeffrey d 
Rating:
2.0

Front door to business glass broken The truck was dirty in cab and old food and other garbage in back of the truck broken glass on the ramp when pulled out Windshield off truck was cracked Employees were rude and we had to get all info on truck return where that should be there job and the worker could not print me a receipt when we asked for it

David I 
Rating:
1.0

Overcharge me

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Kimberly H 
Rating:
1.0

I was charged 160 to get the uhaul and the 160 was took off my card. Then I return the truck and was told the computer wouldn’t let him refund me the amount I was owed which was 86 something. Then I get on my bank an uhaul is trying to take 68 more bucks an my account is negative right now . So yea I’m pretty pissed that this happened now I have to dispute it because I couldn’t get any help or my money back from the store

Dawn R 
Rating:
3.0

Truck window was cracked. Truck was not cleaned . Smelled like someone just smoked in it . Clothes was left in the front seat . We had to go back to to ask for it to be cleaned. They said oh they just returned it, so they just give it to you as is ??? They did go clean it . Will never rent from that location again . We did rent from a different location the next day .

Teresa S 
Rating:
5.0

Customer did not leave a comment.

Maria D 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY C 
Rating:
2.0

Make sure the paid for items are in the vehicle. I paid for a dolly and it wasn’t there. The truck was dirty when I got it, and there was 50 miles to E. NOT a quarter tank. My momma raised me right so I filled the truck and swept it out. The dolly would have been nice, but I didn’t have the time to dispute it. Thanks for letting me rent the vehicle, but this wasn’t a nice experience.

Dylan S 
Rating:
5.0

Nothing

Steven G 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

The truck had engine light on and brakes were spongy. It only got 4 mpg. More expensive to keep gas in it.. truck was clean but the engine was a nightmare!

tim l 
Rating:
5.0

Customer did not leave a comment.

Betsy A 
Rating:
5.0

Customer did not leave a comment.

Jason W 
Rating:
5.0

Customer did not leave a comment.

Anabel C 
Rating:
5.0

Customer did not leave a comment.

Beverly W 
Rating:
4.0

Customer did not leave a comment.

Oscar P 
Rating:
5.0

Customer did not leave a comment.

Kathryn W 
Rating:
2.0

The truck had issues with noises and going in reverse the radio would not turn down the alignment was way off the steering wheel was crooked

Scott C 
Rating:
3.0

Customer did not leave a comment.

ELDON M 
Rating:
2.0

The engine light was on, 1/4 tank gas, no straps or furniture pads in bag, steering column was loose and not level, dirty in back. This truck was in very poor mechanical shape and should not be on the road. Also, even though I did everything online, I was made to wait while the person at Boost Mobile took care of multiple phone customers first.

TAMMY D 
Rating:
1.0

Customer did not leave a comment.

Kevin S 
Rating:
3.0

My initial reservation was at the Outer Loop location and had to be transferred to the New Cut location due to not having the truck reserved for me despite having confirmed the equipment a week in advance. A nice lady transferred the reservation via phone when I arrived to pick up the truck. The gentleman at the New Cut location was not very friendly but quickly took care of us. Not sure I would rent from Uhaul again.

Steve S 
Rating:
1.0

Person working the check in did not know how to use the software and had to facetime someone to walk them through the process. It took well over 45 minutes to simply check in. Then, my 15' truck I had reserved had the catalytic converter stolen from it so I was given a 20' truck instead. The 20' truck had damage to the top right rear corner which was noted by the AFM on site, Troy. Upon returning my equipment I was charged for the pre-existing damages.

Christopher M 
Rating:
3.0

I think that once the construction between the office and the trucks is complete, it will be better.

Angela C 
Rating:
3.0

Customer did not leave a comment.

Adrianne M 
Rating:
5.0

Mk

MARK K 
Rating:
5.0

Customer did not leave a comment.

AMANDA M 
Rating:
5.0

Make it more visible for drivers. As someone who is not a native of this area it was a little difficult to find because it wasn't very easy to spot. Maybe put up a sign that is a little more visible for people dropping off rental equipment.

James A 
Rating:
1.0

Customer did not leave a comment.

Jeffrey M 
Rating:
3.0

Have the tank full so the user only puts the amount of fuel they used back into the tank. I overfilled because it was half full upon receipt.

Timothy C 
Rating:
4.0

The truck I was given was not great. It sounded bad and I hit a bump in the road and a bunch of alarms went off inside the truck and lights came on in the truck including the ABS and engine but they went off. I also got charged more then what was said on my reservation.

Krista W 
Rating:
5.0

Customer did not leave a comment.

Jerimie S 
Rating:
3.0

Tell ur customers if u can use a debit card or credit card

Susie G 
Rating:
1.0

Ava

JORGE P 
Rating:
3.0

No room for 26 ft truck

James L 
Rating:
5.0

Customer did not leave a comment.

Joy O 
Rating:
1.0

Due to making funeral arrangements, I made an reservation for a Uhaul larger truck. I was given a very small truck. The truck would not defrost in eve sleet and snow storm . The tire light stayed on the entire ordeal. I had to call for roadside assistance to get another tire. I could not use the truck the first day. I could only fit a few large items one at a time. I was charged a $140.00 extra mileage. I want a refund fr my mileage. Please call (502) 813-0313. Please send me a refund. 79. cents a mile. I have never made reservations for a small truck.

Gail P 
Rating:
3.0

I had some issues with the pickup location which had nothing to do with the location specifically, now the truck was kinda dirty there was pickles on the driver side floor and ketchup in n the drivers seat. I did wipe the seat and steering wheel down with a wipe and the driver side door and it was pretty nasty… also the back of the truck looked like it had not been swept in a while… besides these few things I was able to do what I needed to do.

Temeka L 
Rating:
5.0

Customer did not leave a comment.

Syreeta G 
Rating:
1.0

Trailer had a flat tire.

William M 
Rating:
1.0

U-HAUL truck was disgusting. No walk around was done. Also mileage was inaccurate I went under 10 mile radius and manager didn’t want to fix their mistake. Very unprofessional. Won’t be renting from that particular location ever again.

Kaylne D 
Rating:
5.0

It said online check in would be required but it wasn’t. I was glad it wasn’t.

Matthew B 
Rating:
4.0

Customer did not leave a comment.

Crystal M 
Rating:
4.0

The vehicle was dirty and the fuel level was inaccurate at pickup

Byron T 
Rating:
3.0

Had 10:00am reservation, no one showed up to open store until 10 after 10. “System “ was not working properly, 40 minutes to get checked in. No pads on truck as requested.

tyler s 
Rating:
1.0

Still haven’t received a receipt or my deposit back

Autumn C 
Rating:
2.0

Two broken mirrors. Damaged fender.

thomas g 
Rating:
3.0

Customer did not leave a comment.

Kermit S 
Rating:
5.0

Customer did not leave a comment.

Jesse L 
Rating:
2.0

Make sure if a customer has a 6;30 reservation that they do not have to wait until 8;00 to get their rental. the website said if the reservation is not honored you would get a 50.00 refund which I did not get.

Jamie W 
Rating:
5.0

Seguir manteniendo un buen servicio al cliente.

idelneris c 
Rating:
5.0

Customer did not leave a comment.

Mary D 
Rating:
5.0

Great service ..

Godfred G 
Rating:
4.0

Customer did not leave a comment.

Tad M 
Rating:
1.0

One person was working took long time to pickup and drop off won’t go back to this location

Terri R 
Rating:
5.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

Customer did not leave a comment.

Amy B 
Rating:
1.0

Truck was dirty & had very little gas. I had requested furniture pads & an appliance dollie. There were not any. I would NEVER recommend Uhaul to anyone again. Reservation #16915236

Karen G 
Rating:
4.0

The gentleman that assisted was very polite and fast. However, the sign for Uhaul is small and hard to notice. And the e trucks are parked out back so I didn’t see them and drove past it.

Johnny L 
Rating:
1.0

First I had to walk behind a building by myself, some guy was digging thru a dumpster to get the truck There was trash in the cab between the seats and in the console that I had to clean out before I could drive The guy that rented me the truck listed the starting mileage at 116 miles less than what was showing (no doubt in a attempt to overcharge me - so I had to go back in and get that straightened out. This means 2 trips behind the building That was an inconvenience. Then I rented it at 6pm and told him twice I need it for 24 hours so when I got where I was going to load I saw the receipt said it had to be back by 6am so I had to call and get that corrected- again an attempt to overcharge. I can’t imagine that I will make Uhaul my first choice if I need a truck again! I was not impressed at all. Rebekah Lawrence

Rebekah L 
Rating:
5.0

Customer did not leave a comment.

jane b 
Rating:
5.0

The drop off location originally was different, these guys took care of me when U-haul was impossible to deal with

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Kylie F 
Rating:
1.0

There were homeless people sleeping in the back of all the uhaul. The guy In the store was no help at all he told me he didn’t know anything about uhauls and he told me I had to get the homeless peoples stuff out of uhaul. Then I was over charged for things I didn’t get time I didn’t use and it didn’t take out of my account until days later which put me in negatives . I was told I’d get a discount for my troubles and that didn’t happen either . I will never try this again . This was my worst experience with a business so far.

Talen C 
Rating:
4.0

The Uhaul just need a little upgrade. Still have to roll down the windows by hand. The renter rep also need to at least wear some kind of Uhaul shirt or uniform to identify themselves. We was pumping gas & one of the rep just pop up & said he can park the Uhaul for us from here. However, that is kind of scary. What if that rep is not part of Uhaul? We were a little suspicious & hesitating to give him the keys.

Kelly N 
Rating:
5.0

Customer did not leave a comment.

RYAN O 
Rating:
5.0

Thank you for your time and continue service in the community. You are greatly appreciated.

Raymond C 
Rating:
5.0

Friendly and Professional Service very quickly even when I get late to the rental time to pick up the truck he was very patient and polite to me I will recommend this location and I will use it next time...thanks for your kindness

Alex M 
Rating:
4.0

Truck was dirty and the smell was unbearable. Nothing was sanitized

Shauna G 
Rating:
5.0

Customer did not leave a comment.

CHARLES J 
Rating:
5.0

Customer did not leave a comment.

amy l 
Rating:
2.0

My location of pickup changed to further from my home a few days before pickup. I was told the dolly I reserved would be in the truck, it was not. I went back to store to pick up and they informed me they were out of dolly’s. Uhaul only had 1/4 tank off gas upon pickup.

Stephanie L 
Rating:
5.0

The guy was very nice and answered all of our questions

Theresa H 
Rating:
1.0

Truck was dirty inside, 1/4 tank of gas.., and didn’t have the utility dolly I reserved! Had to go to Preston hwy to get one’ My original reservation was for pick up in anchorage, ky…got a text the night before my reservation saying I had to go to New Cut rd! My reservation was for 9am…the place on new cut didn’t even open till 10!!! First time uhaul has disappointed me…. But did it in spades! They didn’t even do a walk around inspection before I took it…it was filthy inside…didn’t do an inspection when I dropped it off!

Cheri C 
Rating:
1.0

I would improve the credit card needed fee

deborah d 
Rating:
1.0

They had several trucks sitting out back told me they didn't have a truck for my reservation that I had already had and it was supposed to be guaranteed then when I decided to sit on the phone for 30 minutes with the u-haul people and they seen that I wasn't just dropping it they decided to bring me a key out and say that they had a U-Haul for me that just got dropped off knowing I was standing there the whole time and the U-Haul was back there nobody dropped nothing off they were crap first time running U-Haul and never will go to that location again they sent three other couples away that had reservations there also why I was standing there on the phone with Barbara from U-Haul y'all's 800 number

Kristal M 
Rating:
5.0

Very easy and friendly

Steve J 
Rating:
3.0

Customer did not leave a comment.

Brittany P 
Rating:
1.0

my experience was GOD ALFULL I WILL NEVER RENT ANYTHING ELSE FROM U HAUL THEY OVER CHARGED MY CARD FOR 200.00 DOLLARS OFF MY DEBIT CARD AND IM HAVING A HARD TIME GETTING THE MONEY PUT BACK ON MY CARD> I AM VERY DISAPPOINTED AT THE SERVICE I GOT ALSO THEY LIED AND TOLD ME THERE WAS NO TRUCKS AND CLEARLY THERE WAS. I HAD TO TALK TO THE REGIONAL MANGER IN ORDER TO RECEIVE A TRUCK IT WAS GOD ALL FULL

Doris T 
Rating:
3.0

Tires needed air

David Y 
Rating:
4.0

Renting the truck in Louisville was not a good experience. A error was made on my reservation at the Bardstown Rd. location. Consequently, I was sent miles away to the New Cut Road location to pick up the truck. The manager at the New Cut Rd location was excellent to work with, but the error should not have occurred.

Ward M 
Rating:
3.0

Customer did not leave a comment.

Myron L 
Rating:
5.0

Customer did not leave a comment.

Anthony K 
Rating:
5.0

Customer did not leave a comment.

charlotte w 
Rating:
2.0

When I picked up the van it was covered on mud inside and I wish I Would have taken a picture because they put a 30 dollar charge on me for a cleaning. I rent uhaul soften and this is my worst experience. I will be looking into different rental servicing next time I need a truck

Dorothy H 
Rating:
4.0

Keep lockbox in working order

Ashley L 
Rating:
5.0

Excellent service!

Derrick P 
Rating:
4.0

Newer trucks would help

Jamie W 
Rating:
5.0

Customer did not leave a comment.

Melissa M 
Rating:
4.0

Customer did not leave a comment.

Sherry R 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
4.0

Customer did not leave a comment.

JOHN D 
Rating:
2.0

I had a great experience until I got my receipt through email I told the lady literally three times I DID NOT want to pay for any type of insurance I 1 didn’t have the extra money 2 was literally going not even 10 miles all together with this truck. Then I get a $71 receipt for a $45 uhaul like do what?… I will never come here again.

Shaina C 
Rating:
4.0

Love the convenience of renting from my mobile phone.

Cheryl B 
No reviews have been submitted for this location.

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