You guys shouldn't allow everyone to work your business. This location specifically the guy was great but what I had to go through at the FIRST location my truck was suppose to be at, was awful. The place was a mess. The guy didn't even know what I was talking about with my reservations, got the truck a hour late because I had to wait just to get told to go to another location. The website says $50 off if reservations was inaccurate, didn't received that.Ruqayyah H.
Customer Reviews for Boost Mobile
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Jeffery H.
The attendant was very knowledgeable and helpfulArno E.
My key code wouldn't come thru so I couldn't get my U-Haul on time. I was two hours late so my movers cancelled on me. So I hired more but it started raining so they cancelled. Then I hired more but the parking lot to the old house was flooding so they quit. I'm behind on my schoolwork and currently still moving after I gave the U-Haul back. Now I get a bill for an additional $30. I received a $50 and extra time refund but really feel like all my money should be returned.Karla M.
El cliente no dejó un comentario.Brandy W.
This location, if you can call it that, was not well marked. It was very difficult to find someone to help process the drop off. Not sure why the app had me drop off the trailer approximately 20 miles from my original scheduled location.JOHN B.
Fantastic service and super friendly employee. Went above and beyond to make my moving experience less stressful and for that, I am extremely grateful. I will 100% use them again on my next move.David H.
El cliente no dejó un comentario.STEPHANIE S.
El cliente no dejó un comentario.Gilbert D.
El cliente no dejó un comentario.BRITTNEY J.
Everything was smooth. The guy working was helpful although I signed up for contactless checkout I was having issues and he was glad to helpChristina W.
Had a great experience the store manager was wonderful I will be back for sureHolland D.
It was a Boost Mobile location.Nice and ready for pick up via mobile. Was unable to rent an appliance dolly so I had to search for another one on move day, which was a little stressful! He did say he called 3 nearby UHaul dealers with no luck to find one for me. Thanks for trying and grateful I found one at my local drop off point where I had to park my car early for end of moving day. Whew!Randa T.
This wasn't the location I originally rented from. When I realized I needed a bigger trailer, the local phone at the first place never answered their phone. I had to drive over there the next morning to cancel in person. The Boost Mobile location was OK. The worker there was moving as quickly as he could, and very friendly. Although I had pre-paid for moving blankets, he didn't have any. Told me I needed to go over to Gallatin Rd/Due West center. What a hassle. No thanks.Vaughn E.
El cliente no dejó un comentario.John B.
More details on where to leave the key.Antonio H.
Every thing was great i have no complaints. Great respectful customer service. They make u just feel like u are at home. I will be back. Thanks guysTonia K.
El cliente no dejó un comentario.Glenary W.
Trent was awesome, hes what makes that place keep moving. keep him aroundJames P.
Same as the one above not sure which location was responsibleCrystal C.
Fix the tire on the 1st truck that was given to me. And fix the ramp that was stuck, on the 2nd truck that was rented to me.ROMESHA J.
El cliente no dejó un comentario.Jeffrey M.
Excellent customer service. The gentleman explained every i needed to know. He help hook up the equipment. I would highly recommend this location.Jack F.
I was charged for a utility Dolly and there was not one present. This made moving really hard.Jeremy D.
The service provider/attendant was very helpful and courteous. I don't like that I had to render an image of my driver's license and want to be assured that the image is deported from the system and servers. This way it can't be used or manipulated for fraudulent or other unauthorized purposes. The equipment appeared to be ok in the dark, night pickup-minimum light; however, when loading the vehicle we found that one of the tire straps was damaged, creating a potentially dangerous towing travel situation. The return trip attendant was courteous as well.P Rachelle F.
The service attendant was great, he went above what we headed. Very helpful. Thanks, glad we found such a nice young gentleman. Restores some of my faith in the youth of tomorrow.Johnny T.
I do not know how this U-Haul rental experience could have been any better!!!! The agent was and is incredible****!Richard S.
All good. Keep up the good work.michael R.
El cliente no dejó un comentario.Carl Y.
El cliente no dejó un comentario.charles M.
UHaul overall needs to improve their communication and know where they have trucks at. Every time I go to rent a truck there is a lot of confusion and have to run from one place to the other to get a truck. I waste a lot of my valuable time because of UHaul. Let's get it together UHAUL good grief!!! My time is very valuable!!VICKIE S.
The fellow doing the checking in and equipment prep was top notch professional. He was very understanding and helpful to all the customers ahead of me (very busy place at the time I was there). He was very knowledgeable and helped me through a mistake I had made. The rental was perfect, the service great!William M.
The guy who assisted me was very helpful and courteousALEXANDER G.
Nothing.Otis Campbell C.
El cliente no dejó un comentario.ramona B.
Not much room for parking units but the people were great.David D.
El cliente no dejó un comentario.Elias A.
El cliente no dejó un comentario.Adam M.
El cliente no dejó un comentario.DALE W.
El cliente no dejó un comentario.William S.
Drop this cell phone store. You are either a u haul or a cell phone store not both.Frank M.
El cliente no dejó un comentario.Lew K.
I did not receive the appliance dolly I orderedMason B.
This was the worst time ever with uhaul, they made us switch times after our reservation began and didn't notify us of changes. They switched us to a new location, forgot our appliance dolley, and made me go to two separate locations to get said dolley. I will NEVER use uhaul again. Their â€œrefundâ€ after delaying us and making us run all over town was a mere $50.00. I would rather pay professional movers then deal with such uneducated in their own field customer service again.hannah R.
El cliente no dejó un comentario.Tyeshia B.
El cliente no dejó un comentario.joe C.
El cliente no dejó un comentario.Veronica B.
El cliente no dejó un comentario.Jenna D.
Just keep up the outstanding customer service, equipment good working order and clean. If needed again will use your location.Janice M.
The gentleman who assisted me was so nice.JAWHAR J.
Dolly wasn't in back, price was quoted wrong,etc had to call hotline for a punch of issues with returning truck.Kinnie F.
very friendlyPamela S.
El cliente no dejó un comentario.Emily V.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.latonya E.
I have no issues with either pickup or drop-off sites. Instead, I found it extremely frustrating to have no clue when/where/what vehicle I was going to get until the day prior to pickup. While I requested a 20' truck (because I was worried a 15' would be tight), I ended up with a 26' truck which was mostly empty. Maneuvering with the extra 6' was stress that I really didn't need. The pickup time was shown as 8:30am when I requested 7:30am (and the truck was actually ready at 7:00am). Nobody in UHAUL support (phone [15min on hold!] or email) could/would give me any clue beforehand on details so I could confidently schedule by move helpers. If my truck wasn't ready/available until after my movers arrived, I would have wasted precious time. I had to take a chance and hope my requests would be filled. Luckily it worked out but I spent 2 weeks stressing about the move.Timothy A.
Very friendly and helpful. Highly recommend!!John Michael G.
El cliente no dejó un comentario.Otis C.
El cliente no dejó un comentario.Lisa D.
El cliente no dejó un comentario.Katherine T.
Fuel level was not as stated on paperwork. Gentlemen did not know how to retrieve my reservation in computer system. Waited in the store for over and hour trying to get uhaul and trailer. Upon recieving uhaul and trailer they weren't confident about how to hook up uhaul. Based on this experience I wouldn't not use or recommend uhaul In the future.Lauren C.
Very friendly agent, quick drop off procedure. Gracias.mike F.
Agent was very helpful and the drop off was a breeze. Gracias.mike F.
There was not windshield washing fluid in truckWill H.
Truck broke down and i was lied to about fees and the drop off customer service was rudeKrystle C.
Call the customer before hand to let them know that the big trucks will not fit if assigned to the location on AccidentAmy M.
Air conditioner was freezing up.Ellen A.
Super easy check-out and check-in. Highly recommend.JIM S.
El cliente no dejó un comentario.christopher W.
The young man was on point in every way to accommodate my needs in the rental process.NAPLOLEON W.
It was hard to see Business signage from street and didn't know which store in this strip mall was the U-Haul Store, had to asked who was the U-Haul deader. I saw the U-Haul equipment outside, but the location of return was on a hillside not the best for returns.ALVIN G.
El cliente no dejó un comentario.MARK E.