Customer Reviews for Bonarrigo Enterprise
(U-Haul Neighborhood Dealer)

Rating:

3.0

Nobody is at this location during normal business hours. I called and the gentleman I spoke to said to just park the trailer beside the other trailers that were parked there. I did so. Then a few days later, I got a call from U-haul indicating that I did not drop off the trailer yet and could be charged additionally. I called Bonarrigo and got his answering machine and left a message for him to please complete the paperwork to show that I did indeed drop the trailer off within the 4 day requirement. He never responded and I can only assume he did do the paperwork as I have not heard anything more from U-haul.

Rating:

5.0

The inside was disgusting. Had bugs and dirt all inside of it.

Rating:

5.0

The people were friendly and professional.

Rating:

5.0

Easy rental. Problem free, Great customer service..

Rating:

5.0

Nothing he was super

Rating:

5.0

Very helpful

Rating:

3.0

You guys changed my pickup location last minute which wasn’t very convenient and added a fair amount of miles to my trip.

Rating:

5.0

They were very helpful and have great customer service.

Rating:

5.0

Improve the tie down ability in the truck. It is the worst setup for securing cargo I have ever seen.

Rating:

5.0

No problems with the equipment and the personnel were very accommodating, professional, knowledgeable, and friendly!

Rating:

3.0

Have equipment we asked for. Truck is old and there is play in steering wheel. Transmission is rough. Truck is usable for what we needed but would not drive on more than local moves.

Rating:

5.0

Had to use the Uhaul app and it wouldn't let me finalize my equipment drop off. Sat in the truck with it running (as the truck had to be on to verify levels) for over 45 minutes trying to get it to accept the pictures. 1800gouhaul with a 15 minute wait and still no answer! Called the local company Bonarrigi (on a Saturday no less!) to tell him I couldn't complete the drop off because of UHAULS FAULTY application issues and he was very understanding and kind, assuring me that he would fix it for me on Monday.

Rating:

5.0

Thank you again for all your help.

Rating:

5.0

I would suggest less UHaul locations. I needed the truck that day. I called 6 locations that had no trucks before this one had what I needed. If you don't have enough trucks to have some at each location you don't need all those locations.

Rating:

3.0

Not call the day before my reservation and move the location for pick about 15 miles out of my way.

Rating:

2.0

Location was an hour away from my requested pickup location.

Rating:

3.0

We did not receive the blankets or dolly we ordered.

Rating:

1.0

I was promised pick up at Holiday Park or Monroeville. This was an additional hours drive and obviously more gas. Could not get logged in to U Haul site. Then 46 minutes waiting on phone to find out they were having same trouble. Now 2 hours past when we should be loading. Incredibly disappointing and frustrating.

Rating:

5.0

I had a problem finishing my reservation pick up and the gentleman there was awesome helping me.... sorry I forgot his name

Rating:

5.0

The process was seamless, the people were very nice.

Rating:

5.0

as the usual outstanding performance with Uhaul.

Rating:

4.0

The rep. Was great, truck nice, clean, and a big help to us! Thanks!

Rating:

5.0

good communication, and very helpful. Great location, made my day. tks much

Rating:

4.0

The return location had a power outage on the return date. Consequently, it was inconvenient but it was a regional issue in that Zip code. Not a problem of service provider, however it made for a more difficult day. Service provider was very kind, helpful, and professional throughout the process which was very nice .

Rating:

3.0

Better signage

Rating:

1.0

*Try to be a little more helpful when you receive a call with questions about rates and procedures. *Don't attach your personal cell phone to a business if you don't want contacted. *Consider setting up an after hours voicemail to avoid asking "why are you calling Uhaul at 6am" *Have the truck unloaded before the scheduled pick up time. *Have the truck where you say its located,if it's not ready, approach the customer instead of the customer searching for you.

Rating:

5.0

Due to the pandemic - i cant give a thoughtful response - but a man names Scott was terrific

Rating:

5.0

Excellent customer service

Rating:

4.0

The Dropbox box asked for the paperwork I wasn't sure what they were talking about but when I came in to talk to the gentleman he allowed me to know that all they really needed were the keys.

Rating:

5.0

Super friendly and helpful.

Rating:

5.0

Jack is the best guy in the U-Haul company honestly I love your content was going to pay for it take it you

Rating:

5.0

Very good service

Rating:

3.0

The car dolly that I rented was horrible! It popped off the hitch and dented and scratched my dad's tailgate. Itd going to cost me at least $500 to havw it fixed. Very irritating!

Rating:

4.0

This is a storage/drop off only location. The gentleman I talked to on the phone was polite and got me out of there quite fast. Nice guy!

Rating:

5.0

Accept American Express.

Rating:

4.0

My problem with location was it is 20 miles from my house, so it cost over $30 extra. There are UHaul dealers closer, but they "didn't have trucks". This truck could have been delivered to one of them.

Rating:

5.0

Very co-operative when I arrived to get my dolly and would go back over and over when I need to rent something.

Rating:

3.0

Nice staff

Rating:

5.0

The people at this location were very helpful and courteous. They worked with what was convenient for me. "AWSOME" job. Thank You....

Rating:

5.0

Again, very friendly people to work with.

Rating:

3.0

We scheduled to pickup our 15' truck in Indiana Pa but were sent to Betty Lou's about 25 minutes from town. When we arrived at our pickup location we found that the truck was there but no one was around to give us the keys and the store was closed. We were not getting good cell phone reception however we were finally able to get a hold of someone from the local uhaul shop. After being set back several hours we finally picked up a truck in Indiana PA.

Rating:

4.0

The location for Drop Off was in the perfect location for me!!!

Rating:

5.0

I would like to see signage on the door that says Bonarrigo Enterprise. There's a building that has a sign for UHaul rentals, go to the next building but it's not immediately clear which door you should go to. Staff are immediately responsive, friendly and helpful. I would definitely go here again and send friends. Thank you!!

Rating:

5.0

Very professional and easy to work with. Amazing!

Rating:

5.0

Extremely friendly and helpful! A wonderful place!

Rating:

4.0

Great people to work with at the pick up point. Uhaul needs to improve timely notification of pick up availability. The day before notification is very unsatisfactory

Rating:

5.0

I was very pleased with this place. I will NEVER go elsewhere & I will never call the 800# for help. They don't have a clue about anything and are very rude.