Customer Reviews for Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)

1,493 reviews

1034 N Main St   Boerne, TX 78006

(830) 249-1209

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/2/2024: 10:00 am - 5:30 pm
  • 4/8/2024: Closed
  • 4/9/2024: 10:00 am - 5:30 pm
  • 6/21/2024: 12:00 pm - 5:30 pm

Services at this Location:

Contact Us

(830) 249-1209

1034 N Main St
Boerne, TX 78006

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/2/2024: 10:00 am - 5:30 pm
  • 4/8/2024: Closed
  • 4/9/2024: 10:00 am - 5:30 pm
  • 6/21/2024: 12:00 pm - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Amazing customer service! Everything explained well. Easy pick up

nicholas vasquez 
Rating:
5.0

Boerne Import Auto Werks always does a great job every time we use them . Mary and Daniel communicate well and have great customer service from start to finish .

WILLIAM FISHER 
Rating:
5.0

Customer did not leave a comment.

John Davis 
Rating:
5.0

Mary is awesome

William Thomas 
Rating:
5.0

Excellent experience.

Emma Burney 
Rating:
5.0

Mary was extremely helpful with our rental. Their equipment is always clean and service is excellent.

LORNA SPELLMAN BOERNE GYMNASTICS 
Rating:
5.0

Mary was extremely helpful with our rental. Their equipment is always clean and service is excellent.

LORNA SPELLMAN BOERNE GYMNASTICS 
Rating:
5.0

The place that I picked U-Haul up from The owner was very nice very professional good customer service and I thank you for your service sincerely, Tatnes Jackson.

Tatnes Jackson 
Rating:
5.0

Probably the best U-Haul experience I have ever had. I had a reservation, the trailer was on site, and the checkout process went quick.

jeff swanson 
Rating:
5.0

Mary and Danny provide outstanding customer service.

Ken Carnes 
Rating:
1.0

The agent at this location was absolutely HORRIBLE!! It was rainy off and on the day I rented the vehicle. The truck was loaded and unloaded on concrete but yet the agent claimed the truck was returned w a muddy footprint! When I called the agent to question the alleged claim, I was told by the agent that I should have mopped the truck, and that she could forward a picture. U-Haul had forwarded the picture that hardly looked like any mess that amounted to anything esp a cleaning charge! The $25 is a matter of principle at this point! I have rented trucks before from uhaul and have never dealt w such nonsense! I informed the agent that I’d leave a review accordingly, and interesting enough, someone else apparently has a negative experience w her recently as well! I don’t honestly know if uhaul cares about their reputation or business, but if they do, I would suggest that this agent be reviewed. Not only is her behavior unprofessional, it’s completely unacceptable! It’s a direct reflection on uhaul and it would impact me from renting from uhaul in the future. I understand if something is returned improperly, but the truck that I rented was not it! I look forward to your response. Thank you.

landon vetter 
Rating:
5.0

Mary was exceptional in her support to us at a time when we were helping our son move to Austin while at the same time having to prepare our flight to Connecticut the next because of my Mother’s recent death. She is a wonderful representative of UHaul who provided us with options, the cost for each and then recommended our best option. Mary is customer focused, dedicated, knowledgeable and genuinely concerned about doing her best to support Uhaul clients.

Richard Ursone 
Rating:
5.0

excellent customer service prompt efficient all the way around I always enjoy doing business with Mary at the UHaul in Boerne.

Jeannette MacDougall 
Rating:
3.0

Truck was cleaned but had a problem with the braking system the next day. Reserved a dozen pads with the truck but they only had 5. The cargo area of the truck leaked when I drove through the rain

Bryan Ray 
Rating:
5.0

Excellent customer service. Thank you

Ken Goodman 
Rating:
5.0

I got in and out with a trailer hooked up and rolling in under 15 minutes! This place is fantastic!

Thomas Hilliard 
Rating:
3.0

Customer did not leave a comment.

Cyrena Deleon 
Rating:
5.0

Customer did not leave a comment.

LARAE FIORESI 
Rating:
5.0

All good dont change anything, Keep at it. Well done.

Lou Reggio 
Rating:
5.0

Helpful as always quick and easy

Todd Landvik 
Rating:
5.0

Great people!!

Samuel Orozco 
Rating:
5.0

Mary is outstanding!

Ken Carnes 
Rating:
5.0

Customer did not leave a comment.

Nicholas Williams 
Rating:
5.0

The Office Manager was professional and friendly. The truck was clean and equipped as requested. It was a great experience, would recommend this UHaul rental location to family and friends.

Leslie May 
Rating:
5.0

Manager Mary, is a great asset to U Haul, take care of her.

Elizabeth Allen 
Rating:
5.0

Mary was very friendly and kind, and I appreciate the fact that Danny was very helpful attaching the car dolly to my truck and with instructions for strapping the car down once loaded. He then, also, removed the dolly from my truck after backing it in for me. This is my U-Haul of choice!!!

Sandy Collins 
Rating:
5.0

Customer did not leave a comment.

Russel Logan 
Rating:
5.0

Customer did not leave a comment.

tom keim 
Rating:
5.0

Mary had everything in order and was so helpful. Would highly recommend her to anyone needing 1st Class assistance to go to this location for anything related to UHaul.

DONALD TAYLOR 
Rating:
5.0

Customer did not leave a comment.

CARL DODD 
Rating:
5.0

Customer did not leave a comment.

JOSE HINOJOSA 
Rating:
5.0

Great staff. Mary was wonderful and equipment good. We will be back..

George Croutch 
Rating:
5.0

Mary is the best..she is always friendly and knows her equipment inside and out.

Dennis Keith Hibler 
Rating:
4.0

Did what was expected.

jerald matson 
Rating:
5.0

Customer did not leave a comment.

KEVIN BROWN 
Rating:
4.0

Customer did not leave a comment.

Rocco Gaudio 
Rating:
5.0

Customer did not leave a comment.

Bryan Harrison 
Rating:
5.0

Friendly and convenient

Blaine Ash 
Rating:
5.0

Great experience. Super nice and easy to deal with.

Michele Jaime 
Rating:
5.0

Owners were extremely kind and helpful.

Chris Webb 
Rating:
4.0

Customer did not leave a comment.

Bryan Ray 
Rating:
5.0

Unbelievably accommodating and efficient. Mary and Danny are very friendly and extremely helpful. They completely eliminated the stress of our full house move. We simply can’t thank them enough!!!!!

Gerald Duda 
Rating:
5.0

Customer did not leave a comment.

Emilio Desaro 
Rating:
5.0

Nothing

William Powell 
Rating:
5.0

Customer did not leave a comment.

Samuel Orozco 
Rating:
5.0

Mary was very kind and professional!

Daniel Jones 
Rating:
3.0

Customer did not leave a comment.

Tonya VanWinkle 
Rating:
4.0

Customer did not leave a comment.

Roy Burgess 
Rating:
5.0

Not much. Mary does an excellent job all the way around.

Elton Littrell 
Rating:
5.0

Great service. In and out quick both picking up and dropping off. My new "go to" place.

Ken Kaiser 
Rating:
5.0

Nothing

Olga Patterson 
Rating:
5.0

Customer did not leave a comment.

Ramon Lopez 
Rating:
5.0

Excellent customer service!!!

JAMES HOFFSTADT 
Rating:
5.0

Look no further. This is the place to rent with amazing customer service and attention to detail. We will be back.

David Lazalde 
Rating:
5.0

This was the fastest and friendliest location I've been to, and I've been to several locations. I'll be requesting this location every time from now on.

Austin Querbach 
Rating:
5.0

Customer did not leave a comment.

Murray Lilly 
Rating:
5.0

Very nice people there. Will go back.

Joe Sarli 
Rating:
5.0

Customer did not leave a comment.

JAMES HOFFSTADT 
Rating:
3.0

Customer did not leave a comment.

Keri Schindler 
Rating:
5.0

Customer did not leave a comment.

Teddy Golobay 
Rating:
5.0

Customer did not leave a comment.

Rick Skinner 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BRADSHAW 
Rating:
5.0

Customer did not leave a comment.

George Watson 
Rating:
5.0

Customer did not leave a comment.

Rodney Cummings 
Rating:
5.0

Only thing I'd recommend would be to pave or at least put some gravel down where the trucks are parked. There was no way to access the truck without wading in mud, which consequently was tracked into the cab, making quite a mess.

Frank Sanders 
Rating:
5.0

Customer did not leave a comment.

John Reince 
Rating:
5.0

Operator at Boerne Import Auto Werks was so helpful during the last two times I rented UHaul equipment from there. She made the process easy.

Steven Ross 
Rating:
5.0

Best uhaul rental

Kathy Mann 
Rating:
5.0

Very nice!

Heliane Santos Seguin 
Rating:
5.0

Customer did not leave a comment.

Janie Cappetta 
Rating:
5.0

Very helpful and fast drop off service

Greg Jones 
Rating:
5.0

She was awesome, she helped me so much from getting the right trailer to assist with the hitch, I even got tips on how to back up with the trailer, I walked in a bit nervous and left feeling so much more comfortable WOW! Definitely returning if I ever need this again. THANK YOU

NADYA FRAGA 
Rating:
4.0

I was very bothered I was charged a cleaning fee when I recorded the dirt on the pickup report. I really regret that I didn't follow the drop off report but was instructed by the attendant it wasn't needed.

Christopher Deckert 
Rating:
5.0

Customer did not leave a comment.

Dalia Bryan 
Rating:
5.0

Excellent customer service. I was treated very nice and rhe service was great.

Javier Leon 
Rating:
5.0

Customer did not leave a comment.

Heather Maples 
Rating:
3.0

while the drop location looked like a low income auto sales lot, the staff was pleasant and responsive. as toward recommending the rental place, i have no friends living here to recommend them to

Grady P Havens 
Rating:
5.0

Customer did not leave a comment.

DARRELL STEUBING 
Rating:
5.0

Customer did not leave a comment.

Denis Hill 
Rating:
5.0

Friendly, professional and the U-Haul was perfect for our needs.

Patricia Hausman 
Rating:
5.0

Great experience. Thank you!

Steven Ross 
Rating:
5.0

Customer did not leave a comment.

SCOTT CLOUDY 
Rating:
5.0

The only thing that I would say that would improve the U-Haul experience is that the driver side seat is adjustable, and cruise control was on the vehicles

Gary Vaughn 
Rating:
5.0

Customer did not leave a comment.

Gary Cook 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVIS 
Rating:
5.0

We always have excellent customer service! Mary was very prompt and professional. She is always on top of things, very efficient and knowledgeable!!! Thank you and have a happy holiday 😊

Michael Kennedy 
Rating:
5.0

Exceptional to work with, thanks for all your help.

Anita Curtis 
Rating:
5.0

Customer did not leave a comment.

Paul Reder 
Rating:
5.0

Customer did not leave a comment.

David Halamuda 
Rating:
5.0

Staff went out of their way to help us. Exceptional customer service.

Kirk Hill 
Rating:
5.0

Customer did not leave a comment.

LESTER SMITH 
Rating:
4.0

Customer did not leave a comment.

Jason Harris 
Rating:
5.0

Great service

Jeffrey Stephens 
Rating:
4.0

N/A

Linda Allen 
Rating:
5.0

Customer did not leave a comment.

LARAE FIORESI 
Rating:
5.0

Customer did not leave a comment.

Stanley Beisert 
Rating:
5.0

Customer did not leave a comment.

James Miller 
Rating:
5.0

Customer did not leave a comment.

Brianne Heywood 
Rating:
5.0

Customer did not leave a comment.

LESTER SMITH 
Rating:
5.0

Customer did not leave a comment.

elida gutierrez 
No reviews have been submitted for this location.

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