Nothing wrong with the body shop. But getting a working truck was a problem due to continuity issues.Orion R.
Customer Reviews for Body Mechanics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Location called and set a pickup time but nobody was in office when I arrived. Employee within the building stated my confirmation should tell me where keys are and combination to lockboxâ€¦no such info was sent to me. Employee came up with a key from inside office and said to do on line check in. Online didn't work so I was unable to record mileage, fuel level, damage report and pics. Employee said take truck because it's on file. When I called haul later that afternoon they had no record of me having picked anything up and had no record of what equipment I had.darren B.
The windshield gasket was falling out and was tapped on the upper corners. The truck was covered in bugs and it took forever to get the windshield clean. There was no gas and the fuel light was on...had to get gas right away. The inside was dirty and the steering wheel was sticky and gross.Dan M.
Michelle, was beyond and just beyond. During this pandemic and our move from NorCal to SoCal, Michelle made sure everything went smoothly but also what amazing customer service. Thank you kindly Michelle for such an easy and personable experience.Arezow H.
The app is horrible, quite possibly the most frustrating experience in a long time. Over 30 minutes to check-in and another 30 minutes to drop off. Many refresh to get the app to work. Another couple were having the same problem with their truck rental. Will not use U-haul again if we can avoid it.Michael W.
Fast, friendly service. 10 minutes in and out!Richard T.
My entire experience from trying to get the reservation right to finally getting a truck that was so wet inside I had to do the job of drying it off. All my towels were packed so time spent finding towels to borrow then return was not appreciated.Val E.