Customer Reviews for Bobs Rental Center
(U-Haul Neighborhood Dealer)

398 reviews

3731 NY Hwy 43   West Sand Lake, NY 12196

(518) 674-3724

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 674-3724

3731 NY Hwy 43
West Sand Lake, NY 12196

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Derek Minkler 
Rating:
5.0

Very friendly and helpful with the process.

Bernard Egnaczak 
Rating:
5.0

This was a great U-Haul experience. The App was well put together to process my rental. Bob, at the rental location could not have been nicer or any more helpful...What all service businesses should strive for!

Stephen M Koval III 
Rating:
5.0

Bob has always helped me out he is a great guy to do business with.

BONITA BRADWAY 
Rating:
5.0

Customer did not leave a comment.

GARY BINGHAM 
Rating:
4.0

Customer did not leave a comment.

BRUCE VAN DYK 
Rating:
5.0

Excellent service, able and willing to help me with tech registering and ID photo on Uhaul site. Convenient location to my home, clean low mileage 10’ box truck. Thank You

BRIAN WALSH 
Rating:
4.0

Bob was very helpful , a pleasant personality willing to help

David Hulett 
Rating:
4.0

Customer did not leave a comment.

Kate Casey 
Rating:
5.0

Customer did not leave a comment.

Vickie Foss 
Rating:
4.0

Customer did not leave a comment.

BERNARD SWEENER 
Rating:
5.0

Customer did not leave a comment.

Gary russell 
Rating:
5.0

Customer did not leave a comment.

Donald A Roberts II 
Rating:
5.0

Bob’s Rental Center was informative, patient, and kind. I appreciated his knowledge and time. I would definitely return to him in the future.

Theresa Schmelzenbach 
Rating:
4.0

Customer did not leave a comment.

Geneva Hilliard 
Rating:
4.0

Customer did not leave a comment.

Mark Kulchock 
Rating:
5.0

I love the guy who runs it. He provides great service and he's funny!

Elizabeth Campisi 
Rating:
4.0

Thank you for letting me pick up locally instead of having to drive six miles out of my way. At $1.09 per mile, it would have cost me a whole lot more to rent the truck.

AUDREY GUNDRUM 
Rating:
5.0

Customer did not leave a comment.

Weston Julian 
Rating:
5.0

Customer did not leave a comment.

Craig Delehanty 
Rating:
5.0

Customer did not leave a comment.

Russell Simmons 
Rating:
5.0

Good deal. Used the auto pick up by phone as it was Sunday and counter rental was closed. Glad I had my passport w/ me as a 2nd form of ID to scan. Overall a good experience and I would use this location and service again.

Karen Arndt 
Rating:
5.0

Customer did not leave a comment.

ROBERT LYNCH 
Rating:
5.0

Bob was absolutely wonderful and offered friendly, professional assistance! Would definitely come back.

Mark Turner 
Rating:
5.0

Customer did not leave a comment.

Janis Hyland 
Rating:
5.0

Truck even had brand new tires

David Stonge 
Rating:
5.0

Customer did not leave a comment.

JENNIFER HAMMOND 
Rating:
5.0

Bob is very easy to deal with. Truck was clean and well maintained. Quick and easy location for what I needed was able to leave right on time.

jack lindeman 
Rating:
5.0

Super helpful & friendly assistance!! I’m so glad I chose to use this uhaul location—the owner was great; I had never driven a truck before & he let me know I’d be fine…it was a stressful day moving but Bob helped me relax making my truck rental experience easy. Thx Bob

RICHELE CORBO 
Rating:
5.0

Customer did not leave a comment.

AKHTAR PARVEZ 
Rating:
5.0

I loved the van! I was pleased that the controls were easy to use, and the vehicle so easy to operate. My only suggestion would be if you could find a way to add hand holds by the cargo doors. Being a petite person I had trouble getting in and out of the cargo space.

Michele Hulek-Doyle 
Rating:
5.0

Bob’s was the only uhaul that helped me out with my move. Thank you so much.

Tammy Jankovic 
Rating:
5.0

Customer did not leave a comment.

Susan Walazek 
Rating:
5.0

Customer did not leave a comment.

William Reardon 
Rating:
5.0

Customer did not leave a comment.

Jennifer Budesheim 
Rating:
5.0

Customer did not leave a comment.

Nicole Diaz 
Rating:
5.0

Friendly and helpful service

Linda Brennan 
Rating:
1.0

I paid him $100 in cash because I had a debit card not a credit card and I see that my debit card was charge $51.75 so I paid $151.75 for a one day renter on a van that is $19.00 plus $50 dollars insurance.

Alsheila Alford 
Rating:
5.0

Customer did not leave a comment.

Donna Gregoire 
Rating:
5.0

Customer did not leave a comment.

RANDY ST.PIERRE 
Rating:
5.0

Customer did not leave a comment.

Leen Werbrouck 
Rating:
5.0

Customer did not leave a comment.

Gina Pasenello 
Rating:
4.0

The operator of Bob's Rental wasw very helpful and professional.

John Strang 
Rating:
5.0

Customer did not leave a comment.

Jonathan Angley 
Rating:
5.0

Nothing at this location. Bob was great.

Michael Philip 
Rating:
5.0

Always great customer service, friendly, convenient, have used Bobs for multiple moves throughout the years

Susan Renaud 
Rating:
5.0

Customer did not leave a comment.

JENNIFER BLAIS 
Rating:
5.0

Very friendly service.

Regina Geracitano 
Rating:
5.0

Customer did not leave a comment.

siobhan fallon hogan 
Rating:
4.0

Customer did not leave a comment.

Todd Buley 
Rating:
5.0

Customer did not leave a comment.

Lucy Aviles-LaVia 
Rating:
5.0

Bob was very helpful throughout the process-he went out of his way to make sure the van was ready for me. Will definitely return when I need to rent another van or truck. Much more streamlined than going downtown, though I have had good experiences there too. Thank you Bob!

Jennifer Masters 
Rating:
4.0

Customer did not leave a comment.

Robert Young 
Rating:
5.0

Nothing, bob from bobs rental is a true pleasure to do business with.

PATRICK BRYANS 
Rating:
4.0

Customer did not leave a comment.

Garry James 
Rating:
5.0

Quick, easy pick up of the truck. Bob was extremely helpful.

Laura Towers 
Rating:
5.0

Very helpful manager. Personally called to help me through the online pickup process.

Susan Blond 
Rating:
5.0

Customer did not leave a comment.

JONGREGORY ROACH 
Rating:
5.0

Too expensive... But uhaul franchise was outstanding

Howard Larson Nahmias 
Rating:
5.0

Bob is courteous, kind and professional consistently. We've been there several times and it's always the same great service!!

RICHARD BROWN 
Rating:
4.0

Bob's Rentals has always rented good, clean equipment, BUT the U-Haul van was dirty, used Covid face mask, empty water bottle & general debris on the floor. Windshield has not been cleaned in a while.

Nick Farina 
Rating:
4.0

did not get the car trailer due to previous customer refused to return the carrier until 4 pm or later that day and I couldn't wait that long. So the trailer was not used.

MARGARETLORD SHULTES 
Rating:
5.0

Customer did not leave a comment.

LEAHK DEMICK 
Rating:
5.0

Close to my home easy and your process was step by step easy for me to follow

Robert Matarese 
Rating:
5.0

Customer did not leave a comment.

colleen champagne 
Rating:
3.0

The owner was nice and understanding.

KYLE MADDEN 
Rating:
5.0

Customer did not leave a comment.

Anthony Cannistraci 
Rating:
5.0

Customer did not leave a comment.

PAUL SCHROEDER 
Rating:
5.0

Bob was excellent to deal with. Handled my return promptly and spent time chatting about the trailers performance and handling. Great shop and wonderful to work with. Overall experience very good, some attention on the website to make changes to add damages is in order. Online wait times are horrendous

JAMES FLYNN 
Rating:
5.0

Customer did not leave a comment.

Ryan Liitt 
Rating:
5.0

Bob's Rental provided a great service at a great price. We'll be returning there for our rental needs.

LeRoy Tario 
Rating:
5.0

Customer did not leave a comment.

Liz BROWN 
Rating:
5.0

This location has been outstanding with each and every interaction I've had.

Liz BROWN 
Rating:
1.0

Drop off the worst people ever did not have to have it back until Saturday night they called to see when we were dropping off I told them maybe Friday night but was to late by the time we arrived in Virginia they texted me twice to see when we would get it back they told a customer they could rent it Saturday morning that was not right I got up Saturday morning to 2 more texted when we were coming needless to say the girl who check us in was si rude you need to check who you delivered with pick up was great other wise the rest was horrible

James Myott 
Rating:
5.0

We couldn't have asked for better service - Bob was extremely helpful

GREGORYT KRONAU 
Rating:
5.0

Bob was very friendly and helpful with setting my trailer rental up. Highly recommend!

Brendan Lutz 
Rating:
5.0

Bob was very accommodating and easy to work with. He made the whole process very smooth.

richard perrott 
Rating:
5.0

Customer did not leave a comment.

JAMES C FARRINGTON 
Rating:
4.0

Price was too high. Next time I need a truck I will look for an alternative.

JAMESC FARRINGTON 
Rating:
5.0

Customer did not leave a comment.

peter sanzen 
Rating:
5.0

Customer did not leave a comment.

Lindsay Hunziker 
Rating:
5.0

Customer did not leave a comment.

MM TOWNE 
Rating:
5.0

Nothing to be done. Great Service.

james canders 
Rating:
5.0

Nothing; it was all good!

ANDREW MACE 
Rating:
5.0

Very customer-friendly very helpful highly recommend will definitely do business with him again

MM TOWNE 
Rating:
5.0

We had great luck with Bob and our uhaul we rented for the day. I had a hiccup when checking in online and Bob came right out to help me and make the process smooth for me! We will definitely use his services again!

Alex Rayner 
Rating:
1.0

I was threatened to bring the 10ft uhaul back or else he “bob” would call the police? I was paying for it and told him I would probably have it a full two days and wasn’t sure how many miles I would need. I’ve used u haul many time and bob acted like I was using his own vehicle he is very stubborn and not to outgoing. Uhaul is great though and pretty affordable if your not going more than 50 miles

TAYLOR DUNCAN 
Rating:
5.0

Customer did not leave a comment.

Daniel Statile 
Rating:
5.0

Customer did not leave a comment.

SEANCHRISTOPHER DELAMATER 
Rating:
5.0

Customer did not leave a comment.

Thomas Marto 
Rating:
5.0

Great customer service.

THOMASFIDELIS MAURER 
Rating:
5.0

Working with Bob was great. My problems were more with the website. I had multiple failures trying to track my reservation using the website. Bob stepped in and with me on the phone overrode some of the issues.

Peter Sennett 
Rating:
3.0

I booked a truck in one location and was later told it was unavailable. I had to accommodate uhaul by going to the location of their choosing even thought I supposedly had a reservation. I originally booked the truck in downtown Albany. I was told I had to go to west sand lake.

Mark Balascio 
Rating:
5.0

Customer did not leave a comment.

charles Reeves 
Rating:
5.0

Very helpful !

Elena Insley 
Rating:
5.0

Customer did not leave a comment.

Thomas Danahy 
Rating:
5.0

Bob was so helpful, we had problems scheduling our pick up online. Called him, he came to the door and took care of it. Excellent service!

David Green 
Rating:
5.0

Customer did not leave a comment.

Cathy benevento 
Rating:
5.0

Bob was fantastic! He was very easy to communicate and get in touch with. He has a very small shop and you get to deal with him directly. The truck was really clean and practically brand new. We would recommend him again over any of the corporate sites. We will be back again!

Stuart Siddons 
Rating:
5.0

excellent and courteous service

Stephen Allen 
No reviews have been submitted for this location.

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