Customer Reviews for BMS Auto
(U-Haul Neighborhood Dealer)

111 comentarios

140 Industrial Way   Fayetteville, GA 30215

(770) 460-9939

Horario de oficina

  • Mon-Fri: 8 am–5 pm
  • Sáb.: 8 a. m. - 12 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(770) 460-9939

140 Industrial Way
Fayetteville, GA 30215

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am–5 pm
  • Sáb.: 8 a. m. - 12 p. m.
  • Sun: Closed
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA G 
Clasificación:
5.0

Great job!

Barry K 
Clasificación:
5.0

My experience overall was HORRIBLE!

CLELLON M 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew S 
Clasificación:
5.0

I've rented U-Haul trucks from various locations, but this one was by far the most welcoming and enjoyable experience I've had. The staff was incredibly friendly and went above and beyond to ensure I had everything I needed for a smooth move. I would highly recommend this location to anyone in need of their services.

MICAH H 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY B 
Clasificación:
5.0

Everything was good in this location, easy process and they left all prepared. My concern was to pick up on sunday, but was perfect.

Reinaldo M 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY K 
Clasificación:
2.0

The lot was full and very small. Maneuvering the trailer around was difficult, there didn't seem to be designated spaces for drop offs.

JOSEPH G 
Clasificación:
1.0

I returned the truck at approx. 2:30pm on Sat. the 4th, not due till Sun. the 5th, a day earlier then due. There was an employee on the lot that told me to drop the key in the drop box and he would move the truck. My reciept states I returned it after 4:00 and you charged me $20.00. Why am I being charged when there was an employee on the lot and was not after hours????? Uhaul is closed at 2:20 on a Sat.???? Also, the odometer indicated 312 total miles driven, 4 miles less then allowed at 316 and I was charged an additional $18.8 miles???? AND, I returned the truck with more gas then when I picked it up!!!!!!!!!

BILLY H 
Clasificación:
5.0

The trailer leaks near the front. I had an LED panel wall in that area. All of the traveling cases where they come in were wet on top.

JOSE O 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L 
Clasificación:
3.0

Muddy and narrow entrance.

Jason T 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN G 
Clasificación:
3.0

The truck interior was clean but the tires were covered in mud. The transmission seemed to need fluid.

ERICA A 
Clasificación:
5.0

The person that took my order was pleasant and helpful The person that helped with the equipment was very businesslike and easy to work with for the entire rental

CLAY F 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS G 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA P 
Clasificación:
3.0

The owner was very friendly, came out and helped sort through my return processing.

Roselynn N 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H 
Clasificación:
5.0

El cliente no dejó un comentario.

KATIE B 
Clasificación:
4.0

Great, quick, friendly check in. We got exactly what we needed for a local move.

ANDREA H 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawna M 
Clasificación:
5.0

Very fast and friendly service I would highly recommend the Uhaul location to friends and family

SCOTT B 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M 
Clasificación:
5.0

Excellent customer service!

TANNEA H 
Clasificación:
5.0

The uhaul app would not allow a picture resulting in a 20 fee

RODNEY F 
Clasificación:
5.0

A quick and easy pick up!

BAMBI E 
Clasificación:
5.0

Professional and Friendly!

ANGELO B 
Clasificación:
4.0

El cliente no dejó un comentario.

NORA S 
Clasificación:
5.0

Great experience.

Nicole P 
Clasificación:
5.0

Staff very friendly

Desiree G 
Clasificación:
5.0

This location always gives great service

HERMAN L 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B 
Clasificación:
5.0

Easy and timely. Great service

Marion S 
Clasificación:
5.0

Jermaine was the nicest and most helpful CSR....10+ is my stars for him!!

GLORIA B 
Clasificación:
5.0

Excellent Service

Denise H 
Clasificación:
2.0

Furniture blankets were not available with the truck. I had to go to a full service UHaul location to get them. The hassle, mileage, time, and phone calls to rectify the issue were not in keeping with previous UHaul experience.

MATTHEW P 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN P 
Clasificación:
5.0

Thank you for your excellent customer care! The rental was easy, and there was a smooth transition for return! I will definitely use this location again!

LYNTICA M 
Clasificación:
5.0

Nothing everything was great.

ASHLEY L 
Clasificación:
5.0

Very professional and staff was excellent.

SAMARA M 
Clasificación:
5.0

Everything went smoothly and the return was done on my cellphone. Easy!!

MARGARET Y 
Clasificación:
3.0

El cliente no dejó un comentario.

LATOYA H 
Clasificación:
5.0

Bill is great.

jackie w 
Clasificación:
5.0

Fantastic service

DEIDRE W 
Clasificación:
5.0

Best service ever all your facilities should be ran like this one ❤️❤️❤️

DEIDRE W 
Clasificación:
3.0

El cliente no dejó un comentario.

TRAVIS C 
Clasificación:
5.0

Very friendly, courteous and easing my nerves on this big move.

TONYIA B 
Clasificación:
4.0

Friendly

SHANNON F 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R 
Clasificación:
4.0

Someone came outside to greet me upon my arrival.

Jerry P 
Clasificación:
5.0

Easy folks to work with. Thanks

NICOLE P 
Clasificación:
4.0

The customer service is the best at this location

SHANNON F 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O 
Clasificación:
5.0

I had no problems returning the equipment. The person that waited on me was nice and helpful. I would use this location again. Gracias

LAVONNE B 
Clasificación:
3.0

The gentleman on the desk was very helpful, but the computer was not working and it took him half an hour to get the system to accept the booking. He had to fill the form in repeatedly. Frustrating for him and us.

Trudy C 
Clasificación:
5.0

Truck was clean but had a bad smell. BMS was very understanding and helpful. Great location owner.

ALVIN M 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY K 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN M 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID Q 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN M 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana F 
Clasificación:
5.0

El cliente no dejó un comentario.

Mixhael O 
Clasificación:
3.0

El cliente no dejó un comentario.

Joel F 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G 
Clasificación:
5.0

No issues thank you

Earl B 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL H 
Clasificación:
5.0

My original pickup location changed to a location farther away from my home but the u-haul customer service agent was apologetic and helpful. The business owner was also informative. Overall 10 out of 10.

David R 
Clasificación:
5.0

El cliente no dejó un comentario.

Hakim z 
Clasificación:
5.0

El cliente no dejó un comentario.

tonya n 
Clasificación:
5.0

Great accommodating service!

Elizabeth C 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTHEA W 
Clasificación:
3.0

Used after hours drop off.

James A 
Clasificación:
5.0

El cliente no dejó un comentario.

armani m 
Clasificación:
4.0

Great customer service. Thank Bill.

Albert E 
Clasificación:
1.0

El cliente no dejó un comentario.

Adrianna D 
Clasificación:
5.0

El cliente no dejó un comentario.

bret r 
Clasificación:
5.0

El cliente no dejó un comentario.

Don p 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F 
Clasificación:
5.0

The location and the personnel were fantastic, a pleasure to deal with. Very friendly and helpful. Gracias.

Michael L 
Clasificación:
5.0

Great Location and staff

Meah D 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia G 
Clasificación:
5.0

Great experience and service. The only issue was upon drop off and the app was not responding but overall seamless.

tommy m 
Clasificación:
3.0

Was very confused with the app setup for renting a truck

PAUL A 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane J 
Clasificación:
5.0

I think everything is going fine here!

Rebecca E 
Clasificación:
3.0

I never received my appliance dolly that I paid for and needed extremely bad

Isaac N 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie M 
Clasificación:
3.0

Revamp your app.

demetrice h 
Clasificación:
5.0

The 15 Ft truck and auto hauler were in excellent condition and very clean. The owner was very courteous and professional. I look forward to returning for future rentals.

EDWARD S 
Clasificación:
5.0

Nothing….it's a small place that had the truck ready to go because the big U-Haul location less than a mile away from my home didn't have a 20ft truck. The man was nice and professional

Amy S 
Clasificación:
5.0

None. Mr. Bill and his brother sines was great! Gracias

audra j 
Clasificación:
5.0

This is a very convenient and friendly environment. I am always treated with respect and the equipment is always clean and ready to go.

Charles B 
Clasificación:
5.0

El cliente no dejó un comentario.

adrian j 
Clasificación:
5.0

El cliente no dejó un comentario.

Woon P 
Clasificación:
5.0

Great Job @ The Fayetteville Location 😃👍

Louise J 
Clasificación:
4.0

El cliente no dejó un comentario.

Perrise C 
Clasificación:
1.0

The black guy was one of the rudest people I have ever encountered. Long story short, he tried to charge a cleaning fee that wasn't necessary, saying the area where you put your feet on the pedals was dirty. I stated it's not a problem, I can clean it. He then went to the back of the truck, opened the door and stated back there wasn't clean. I told him straight out I would not clean the back because I didn't use the back, which I reminded him when I picked up the truck I would only use it for towing my small trailer which we actually had a conversation about. Originally I just needed a pickup truck, but they didn't have one. I cleaned the van and asked if that was it. He continued to state even if it wasn't me, I should've checked it. I told him first that on the instructions, it does not include opening up the truck and checking it, so I would assume it would have to be him to do so. And if it were that dirty, why didn't he check it with the previous user? I believe this guy is just charging everyone a cleaning fee and not cleaning his trucks, just to get money off them. After, I asked for a receipt, he rudely said he sent it to my email and he waved me out the door saying I should go. I asked him if he was having a good day, he stated he did until I ruined his truck And ruined his day. I told him he was immature and unprofessional and he said "you too!!!" And I left. This was the craziest customer service experience I've ever had and I hope this is the only one like this I will ever have. He definitely ruined MY day for sure.

Kimalya C 
No se han enviado comentarios para esta ubicación.

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