Customer Reviews for Blue Moon Storage
(U-Haul Neighborhood Dealer)

260 reviews

201 Felton Dr   Rockmart, GA 30153

(678) 685-8178

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 685-8178

201 Felton Dr
Rockmart, GA 30153

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wonderful service aNd equipment, thank you u- Haul

Anthony barreno 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Sims 
Rating:
5.0

Customer did not leave a comment.

Brani Jones 
Rating:
3.0

I rented two trucks and one didn’t have a working heater, that was not cool, because it was already cold here. I didn’t have any problems with customer service, it’s was fine. 👍🏼 I needed the trucks while I had a road built to my property. To be honest, I should have went with a pod system. It took longer to have my road built, because of weather related issues and other grading issues. So it payed a lot of money for your trucks and wish I hadn’t. Happy New Year, BDM

Barry Mosteller 
Rating:
4.0

Same problem with the app as with pick up. Not sure how much more time we would have lost/wasted if we had not had real people available to check us in! Nice people there!

DONALD BURGESS 
Rating:
4.0

Customer did not leave a comment.

William Elder 
Rating:
5.0

Customer did not leave a comment.

Sandra Jackson 
Rating:
1.0

To hard to get truck. Took all day. I sent my ID through y'all's app and you never received it according to you guys. Truck front end would shake your teeth out of your head when hitting brakes going down hill. Had to stop and get a rm so your mechanic could look at it. Said he couldn't tow it cause he couldn't find nothing. So couldn't get another truck because your mechanic couldn't figure it out. Cost me an extra night in a motel I think you guys should pay for. I have two videos on my phone showing the shaking. Sent one to your mechanic and never heard back. Y'all should've let me get another truck period. If that truck goes out without being fixed and something happens I would love to know so they could sue your ass off. I should get a refund on my credit card. That would be the right thing to do.

Ricky Nalley 
Rating:
5.0

Everything was well organized and professional.

Tommy Sanders 
Rating:
1.0

They tried to charge me for mileage. I drove 28 miles they tried to tell me I drove 50 miles. Which didn't make sense because they said it was 360 and ended at 460. That's 100 miles not 50. So they held $100 off my card. Then tried to keep the $100 then add $2.68 after I dropped it off. Once I called them they said they couldn't pull up the picture to confirm the milage before I left the parking lot. I have the proof too and the fact that there was no gas cap on the truck or anything!

Savannah Montgomery 
Rating:
4.0

Nothing at all. Very friendly very convenient and quick.

Jan Hart 
Rating:
5.0

Customer service was excellent

David Hiza 
Rating:
5.0

Customer did not leave a comment.

Heath McCord 
Rating:
5.0

No improvement needed these people were so nice. I don’t have one complaint.

Shelley Boykin 
Rating:
5.0

Online truck rental, pick up and drop off was smooth and the lady at the desk was very helpful. So I didn't experience anything that requires attention.

Michael Golele 
Rating:
5.0

Rebecca at the front desk is amazing! She is very personable, kind, and goes out of her way to make sure you are taken care of and is willing to help in any way.

JAMES NEW 
Rating:
2.0

I dropped off here because during online reservation I was told it would save me $30. I dropped off 4 hours early. App would not allow me to check truck in. I have videos and pics to prove it. The next day I was called twice and told that I did not bring the truck back. Then I was charged an additional $31+ for mileage.

Wynde Brooks 
Rating:
5.0

Customer did not leave a comment.

Victor Perez 
Rating:
5.0

Customer did not leave a comment.

TARA RAMEY 
Rating:
1.0

Customer did not leave a comment.

Chasity Mckinley 
Rating:
5.0

The lady that runs the counter and owner are so nice and helpful

GUILLERMO HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Dywon Adams 
Rating:
5.0

I feel that the whole rental process takes too long. Compare it to Home Depot, for example. In and out and the prices are cheaper. If there was a Home Depot rental in the Rockmart area, I would consider using them first, for this reason.

Jarrod Knabel 
Rating:
3.0

Customer did not leave a comment.

MONTRESSA MOORE 
Rating:
2.0

Customer service people were lazy and seemed as if you were bothering them. Very bad dip when backing up to hook up to trailer, made lining up harder and representative was very impatient and couldn't give proper navigation.

David Birney 
Rating:
5.0

Erica was great! Super helpful!

PAULA GROSE 
Rating:
5.0

Customer did not leave a comment.

ALAN VOGEL 
Rating:
5.0

Customer did not leave a comment.

Malin Evans 
Rating:
5.0

Everything was great. The people were helpful and friendly the equipment was clean and in good condition. Over all a good experience

Wesley Sanders 
Rating:
4.0

Customer did not leave a comment.

Michelle Alonso 
Rating:
5.0

Customer did not leave a comment.

kimberly Dunn 
Rating:
5.0

I would have preferred a closer location..I was in Marietta. Running to get this truck caused us 2 hours of time. BuT Erica at Bluemoon was awesome. She helped out tremendously! I would recommend Bluemoon 100%.

Helen ONeill 
Rating:
5.0

Great customer service!

Daniel Rhodes 
Rating:
5.0

Customer did not leave a comment.

Jo Ann Helton 
Rating:
5.0

Nothing it was perfect

John Stroupe 
Rating:
3.0

Customer did not leave a comment.

JERRY MCMILLAN 
Rating:
5.0

Customer did not leave a comment.

Charles Jones 
Rating:
5.0

Good friendly service.

Thomas Potteiger 
Rating:
3.0

Reserved our 26' truck about 60 days ahead of our move. Got confirmation of pick-up at our selected place about 4 miles from our house. THE NIGHT BEFORE OUR MOVE, we received a notification that our pickup location had been changed to a place that was 20 miles (one way) from our house! U-Haul's customer service was worthless in this situation and we lost very valuable time and money (gasoline). Will not be renting from U-Haul in the future.

Pete Bober 
Rating:
5.0

Staff was very helpful and nice

Don Eades 
Rating:
5.0

Thank you

scott secrist 
Rating:
5.0

Customer did not leave a comment.

barbara leonard 
Rating:
5.0

The people at Blue Moon Storage are just fantastic. The young lady that handled the reservation scheduling and paperwork was great and delivered on everything she told me she would do. She was very professional and pleasant. It was great experience and I would definitely recommend Blue Moon to anyone needing to rent moving equipment or storage facilities.

John Bailey 
Rating:
4.0

Lots of parking, easy key drop off

David Owens 
Rating:
5.0

Customer did not leave a comment.

Alex Butenko 
Rating:
3.0

Have a jack to lift the hitch connected to the trailer.

Sue Markham 
Rating:
5.0

Customer did not leave a comment.

Jonathan Black 
Rating:
5.0

Customer did not leave a comment.

Kimberly Plantrich 
Rating:
5.0

Customer did not leave a comment.

David Hiza 
Rating:
5.0

Customer did not leave a comment.

maddison cain 
Rating:
4.0

The receptionist was excellent. Very friendly, knowledgeable and helpful. Truck feels like it needs an alignment. Overall A+

Dawn Gaunichaux 
Rating:
5.0

Blue moon was always professional and friendly. Never had any issues there.

ANGELA ALLEN  |  Overall Experience 
Rating:
5.0

The folks at Blue Moon were extremely helpful. I would definitely rent from them again .

STEVE BHOLA 
Rating:
5.0

Customer did not leave a comment.

Rockmart Homeless Initiative  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ansley Hines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTINA WARE 
Rating:
5.0

The representatives were very nice, knowledgeable, and helpful.

JEFFREY THOMPSON 
Rating:
5.0

really helped me out in a jam and just genuinely good service from some good people

David Conrad 
Rating:
5.0

Customer did not leave a comment.

Sean Couch  |  Overall Experience 
Rating:
5.0

They were great!! Have recommended to a couple people already!

Robert Mettey  |  Overall Experience 
Rating:
1.0

Poor check in process and they enter in what ever mileage they wanted did nor hear my concerns about mileage in correct and they put whatever they wanted as return mileage.

Desiree White 
Rating:
5.0

There was a slight mistake, but Blue Moon was very responsive and made it right. Thank you!

Helen Davis 
Rating:
5.0

No improvements necessary. The staff was amazing and the service was excellent!

BRUCE HANSBROUGH 
Rating:
5.0

Very nice facility and clean friendly and polite folks

Matthew Duncan  |  Overall Experience 
Rating:
5.0

Great customer service! Very friendly and helpful. Easy after hours access. Secured gated and well lit.

Laura Middlebrook  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Morgan Gaynor 
Rating:
5.0

Customer did not leave a comment.

DALE HUGHES 
Rating:
5.0

Customer did not leave a comment.

ERICA CHISLOM 
Rating:
5.0

Customer did not leave a comment.

Brittany Bailey 
Rating:
5.0

Though the owner was kind and accommodating, this pick up location was about 30 miles out of the way. I didn't find out about the change until the last minute. It threw my moving plans out of sync. The inconvenience was not compensated which speaks volumes about the established customer service procedures.

CHRISTEL YOUNG 
Rating:
5.0

My experience was great!!

ALAN VOGEL 
Rating:
1.0

Customer did not leave a comment.

Samuel Grantham 
Rating:
5.0

Mr. Andy was kind , friendly and helpful! A pleasure to work with!

Caroll-Ann Pierre 
Rating:
5.0

Customer did not leave a comment.

CHARLIE ARROYO 
Rating:
5.0

Customer did not leave a comment.

Lauren Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shrean Fawcett 
Rating:
5.0

They did a great job and were very helpful

Robert Johnson 
Rating:
3.0

the truck smelled terrible and was told the wrong prices when i picked the truck up then had to pay more after dropping truck off.

ADAM CHAMBLESS 
Rating:
5.0

The staff was amazing. They were always sweet and on point when there was a problem with the unit. I will miss everyone. THANKS FOR EVERYTHING GUYS!!

Essie Dill  |  Overall Experience 
Rating:
5.0

The young lady in the office was very professional and knew exactly what she was doing.

PETER COYNE 
Rating:
5.0

Customer did not leave a comment.

DANIEL VAN STAAVEREN 
Rating:
4.0

Customer did not leave a comment.

RYAN MORGAN 
Rating:
5.0

No improvements. Service at initial rental and return was excellent.

CHARLES ARGO 
Rating:
5.0

The most wonderful place and quality of the truck is clean and well maintained. The back was clean and well maintained. I've never rented such a nice uhaul from anyone before!! Wonderful service. Thank you!!!!

wendy stringer 
Rating:
5.0

The owner Andy, was very helpful and polite. Great guy to meet. When I returned, the young lady who checked it back in was equally polite! Would definitely recommend Blue Moon Storage

JON LUTTRELL 
Rating:
5.0

Customer did not leave a comment.

Paul Deluise 
Rating:
5.0

It was all good

Austin Brand 
Rating:
5.0

We were completely satisfied with Blue Moon. If we need storage again, we will return.

Patricia Bagwell  |  Overall Experience 
Rating:
1.0

We were 2 1/2 hours late getting the uhaul and I was only issues a refund of $50. Employee stated that someone else “forgot” to put the key in. We could not get anyone on the phone. We also ordered a dolly and paid for it and never received it! It was overall an awful experience and to think we paid $184 dollars for this! I am very unsatisfied.

Maci Beatty 
Rating:
5.0

This facility is very nice and well managed. I have used it not only for climate controlled storage, but also for U-Haul rentals. The staff has always been friendly and helpful. The location is central and access is good, but off the main road enough so that traffic is no problem at all. Clean and well kept grounds with secure storage and security cameras everywhere. Solid choice for storage or U-Haul rentals.

Ken Greene   |  Overall Experience 
Rating:
1.0

The lady at Big Bear Krunchy Chicken was NO help at all. She said she didn't know anything. I had to drive to Blue Moon Uhaul for help.

Debra Duncan 
Rating:
5.0

Customer did not leave a comment.

Jimmy Goodman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shrean Fawcett 
Rating:
5.0

Customer did not leave a comment.

RUSSELL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

LOGAN MADDOX 
Rating:
5.0

Love them and if I ever need another storage until I will be back!

KAMIYA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRESTON SPINKS 
Rating:
5.0

I actually went here after trying to rent a U-Haul from Big Bear Crunchy chicken on Piedmont Avenue in downtown Rockmart. I will never ever go to Big Bear Crunchy Chicken for anything anymore. I was given a quote online and they wanted to charge me about $200 MORE then what I was quoted. However, I was very glad to go to Blue Moon storage instead. The girl working there was very sweet, informative and professional. I would gladly give them my business in the future

TAMARA DANIEL 
Rating:
5.0

Customer did not leave a comment.

Steven Owings 
Rating:
5.0

Customer did not leave a comment.

DANIEL RUMPHOL 
Rating:
5.0

Taylor was amazing very helpful and professional

Andrew Hyndman 
Rating:
5.0

Customer did not leave a comment.

Daniel Rumphol 
Rating:
5.0

The lady was at that location was SO VERY KIND. Uhaul screwed up my reservation which left me without a truck. So they finally found a truck at that location. Upon arrival, the lady there was So KIND and understanding of my frustration. She is definitely a rockstar customer service person. She is AWESOME.

Jeremy Garrett 
Rating:
3.0

Be clear about the co Tracy and even ask for a signature. We were told we had an extra day for free but then re dived a call from our return location saying we were racking up !late fees. It eventually was settled but it was a big nuisance in the midst of moving.

Mindy Freeman 
Rating:
5.0

Customer did not leave a comment.

Demetra Reddic 
Rating:
5.0

Customer did not leave a comment.

Teresa Clark 
Rating:
5.0

Great folks, great service.

Steven Middleton 
Rating:
4.0

Customer did not leave a comment.

Karen Bailey 
Rating:
5.0

Customer did not leave a comment.

DEWEY BROWN 
Rating:
5.0

Customer did not leave a comment.

David Hiza 
Rating:
3.0

Customer did not leave a comment.

HEATH MCCORD 
Rating:
5.0

Customer did not leave a comment.

Arielle Jordan 
Rating:
5.0

Customer did not leave a comment.

Valerie Weiss 
Rating:
5.0

Excellent Choice

BARBARA HALL  |  Overall Experience 
Rating:
3.0

Very High Priced compared to most in the area. Especially for no fencing around units.

Tracy Fleming  |  Overall Experience 
Rating:
5.0

Would definitely use you guys again! Great experience!

Erika Waddell  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. Prices were reasonable compared to other storage locations.

LAURA LANDGREN  |  Overall Experience 
Rating:
5.0

Great comopany! Helpful staff!

Lisa Baker  |  Overall Experience 
Rating:
5.0

These people were excellent. They were patient and kind. Being from out of town I appreciate that.

Latrease Johnson  |  Overall Experience 
Rating:
5.0

During the course of selling and buying our homes we rented 3 storage buildings from this company. They were great and staff was very nice! We recommend using and we would again!

Brent Alexander  |  Overall Experience 
Rating:
5.0

Great!

WENDY SQUIRES  |  Overall Experience 
No reviews have been submitted for this location.

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