Comentarios de los clientes para Blue Diamond Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Blue Diamond Storage

Clasificación general:

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CHARLIE T.
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El cliente no dejó un comentario.

Judith B.
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Jj

Liz K.
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Very well ran, friendly people, easy process

Zuzana R.
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El cliente no dejó un comentario.

SHERRI DENISE H.
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Everything was explained clearly and easy to understand.

Matthew L.
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Prefer dealing with real live person.

ELMER LIRA C.
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El cliente no dejó un comentario.

LAWRENCE PETER R.
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The gas was too low. It was closer to 1/8 of a tank than 1/4. Also, the online pickup system had issues

PAUL J C.
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The team working was so friendly and they made everything so much easier.

OMAR ENRIQUE C.
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????

BRENDEN JOSEPH C.
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El cliente no dejó un comentario.

Danah Lynn D.
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El cliente no dejó un comentario.

Victor O.
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El cliente no dejó un comentario.

Sean A.
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The female Manger on the phone was rude and wouldn't let me get a word in when I was trying to clarify if I could pick up the uhaul without contract. She told me that the George Floyd riots were the reason Uhaul wasn't going contactless even though other stores confirmed that wasn't true. After yelling at me she then gave the phone to some else who answered my question in a minute. The two employees that helps us when we picked up were amazing.

William K.
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Quick and easy, everything went perfectly.

Christine D.
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El cliente no dejó un comentario.

Monica W.
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El cliente no dejó un comentario.

Pabby S.
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El cliente no dejó un comentario.

Donald N.
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El cliente no dejó un comentario.

April H.
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My truck was missing the pads. While I didn't need these, there should have been a place in the app to report this. When I filled out the app to take the truck and also when I filled it out to return it there was no where to report this. The apps asked about damage not about missing items. It also didn't ask if these items were there when I took the truck, since I didn't order pads I didn't think they were missing. I only realized this in the end when it asked if I used them and/or the dolly. Otherwise everything was great.

Robert H.
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First it took over 30 minutes to even get my truck then when I got it it was dirty inside the windshield was Very dirty it was just the all-around bad experience

David S.
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I was reassigned a pickup at a different 4075 Camero due to a Covid. The location was fine. The truck was clean inside and the equipment and blankets were loaded. The exterior was covered with bugs. It would be nice if the UHaul staff cleaned the windshield, lights and front as part of the preparations.

Arnulfo M.
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Yes except

Mikel II S.
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El cliente no dejó un comentario.

Emily O.
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Don't rent from uhaul. I was trying to pick up the U-Haul truck for 3 hours on the phone with customer service going back and forth get sent to different numbers. Very frustrating. Will not be using again.

Brian F.
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El cliente no dejó un comentario.

Mussie G.
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Add their location on the U-Haul app. I came about 4 AM to drop off the truck and because their location wasn't on the U-Haul app I wasn't able to drop it off. Which I had to come back in the morning and drop off. Not to mention I live 45 mins away now. So I wasted time and gas!

Michelle S.
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The app was a little confusing and frustrating to retrieve the vehicle. The rest if the experience was great.

James P.
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El cliente no dejó un comentario.

THOMAS C.
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El cliente no dejó un comentario.

Jayce O.
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El cliente no dejó un comentario.

Milton Y.
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Manager was courteous and knowledgeable Store was closed when I booked rental and when I dropped off. It would have been nice to have an assistant to fill in during lunch, etc.

Grace J.
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El cliente no dejó un comentario.

Steve M.
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I was in and out in less than 5 minutes

Charalambos C.
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El cliente no dejó un comentario.

Felix S.
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Maybe not give a truck that's completely on empty because the gas line was cut. I ended up spilling a ton of gas on the floor the people were yelling at me. Then i drove it back to tge place i could have blew up and died

Sheila Monica H.
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We got ripped for the actual charges !!!

Alexandria J.
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None, service was great.

Tony B.
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El cliente no dejó un comentario.

Kenneth S.
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Your employee Angel is amazing. Great guy. Give him a raise. Showed up early stayed late. Helpful and informative all the way through. Can't say enough about him. Great job.

Lennie C.
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El cliente no dejó un comentario.

Jeremy R.
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I did self check in but there was a man there that came out. He was very friendly to me and my wife.

Leizl H.
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El cliente no dejó un comentario.

Colleen M.
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Despite the wonderful location, pick up and drop off process, I am very unhappy with my experience. I was charged twice for my rental, both the estimate price and the ending total. When I called customer service I was told that the charges were correct. When I asked the representative to explain each line item to me, she couldn't, and told me the only thing I could do is file a dispute of charges. I asked to speak to a manager or someone who could explain the charges to me, and she put me on hold. After several minutes she returned and told me they had taken another look and that I was correct about the charges being wrong. They then refunded the incorrect amount. The representative was very kind and helpful, and I give kudos to her for helping me resolve the issue. I'm also happy with the outcome; however, this error should not have happened in the first place, and it makes me very hesitant to use uhaul again.

Andrew S.
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El cliente no dejó un comentario.

Joel P.
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The staff was couteous and made the checkin experience a breeze!

Ismael C.
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El cliente no dejó un comentario.

christopher M.
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The manager was a great professional guy. I don't remember his name but he was having security and maintenance issues, but helped out really fast. Was a great move because of buget!!

Elmer C.
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El cliente no dejó un comentario.

Mark P.
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El cliente no dejó un comentario.

Daniel L.
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El cliente no dejó un comentario.

Brentyn H.
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El cliente no dejó un comentario.

Samantha V.
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Put the keys in the correct box

Elias A.
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No Dolly provided and check engine light on

RANDY P.
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Best Uhaul Experience I've ever had!

Gigi S.
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The sales person was awesome!!

Jordyn M.
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El cliente no dejó un comentario.

William W.
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El cliente no dejó un comentario.

Joyce C.
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El cliente no dejó un comentario.

michael P.
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El cliente no dejó un comentario.

JOHN B.
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El cliente no dejó un comentario.

omar E.
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Checked in online for noon reservation tried to get the key for the car from the office and no body was inside the location and it was locked. Called location no answer called customer service and they said that the person answered and said will be right there. Person didn't show up for another 30 minutes. At that time it was already 1245. Keep in kind there was a sign in the door saying closed will be back by 1120. Went to return the car around 2pm and the person was not there again. Just seems that he doesn't care to be there.

Benjamin M.
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El cliente no dejó un comentario.

Gerald C.
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Eric handled by contract and he was very helpful in my understanding of the entire rental process. The truck was just the size that I needed and waswell maintained. The charges were reasonable and II was treated very fairly.

Richard N.
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I was over charged for a day and charged a late fee for non payment when they had my credit card on file. 2 is waiting or a call back from mike or Ryan head of U-Haul and still no contact. I've made several calls, and emails.. I'm out $140. I rent 10-15 U-Hauls a year. First bad experience and I'm prettt surprised at the lack of customer service.

Bhoolaram R.
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Very bad service furniture was damage, they purposely created extra time for themselves so they can charge extra, waited for them over 30 mins and then being charge for an extra thirty mins of time. communication was very rude by the texting getting texts from the movers 9-10pm at nights, will not recommended

Paul B.
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Raise the price but get rid of the mileage charges.

John R.
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El cliente no dejó un comentario.

Jesse K.
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El cliente no dejó un comentario.

Colin B.
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They did not have some of the equipment that was on my reservation.

Walt D.
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El cliente no dejó un comentario.

Edward G.
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El cliente no dejó un comentario.

Michelle C.
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El cliente no dejó un comentario.

Steve A.
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Customer Service was excellent! Process and expectations clearly explained. Overall, a 10 to the gentleman that assisted me.

Edward S.
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

Patricia B.
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El cliente no dejó un comentario.

edeuardo M.
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Keep up the good work! Excellent service!

Robert M.
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El cliente no dejó un comentario.

Glenn C.
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El cliente no dejó un comentario.

Ariana D.
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El cliente no dejó un comentario.

Francisco P.
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El cliente no dejó un comentario.

mike G.
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I got a truck with non functional air condition. I was stuck driving 60 miles thru the desert in 115 degree heat with no air condition.

Kirk G.
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El cliente no dejó un comentario.

Tahira H.
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El cliente no dejó un comentario.

Brenda S.
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All personel extremely helpful and nice.

Benjamin S.
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Staff was extremely nice. Thanks very much. I'll be sure to use you folks again!

autumn W.
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El cliente no dejó un comentario.

Brian R.
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When I came to pick up my truck the gas had all been siphoned out. The staff did everything they could short of running out to get gas themselves. They were busy and I can't fault them for that. Apparently they aren't allowed to keep gas at their location but at least had a can to lend out. They were very nice and I feel they did everything in their power to remedy the situation. I only fault uhaul as a company for not providing a locking gas cap. Seeing where the truck is kept and the style of filler neck it is I have no doubt that truck will be siphoned over and over. This inconveniences the customers and stresses the staff. Uhaul should do something about that.

Jared W.
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El cliente no dejó un comentario.

rodger E.
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El cliente no dejó un comentario.

Diane G.
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El cliente no dejó un comentario.

Sheri C.
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El cliente no dejó un comentario.

INDERJEET S.
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Great experience Thankyou

Cheryl L.
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Not enough gas in truck only 1/4 of a tank had to buy gas before we could do anything

Tracie J.
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Angel was an exceptional worker. He was efficient kind and courteous. His performance was superb. ??????????

Andrew J.
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Gentlemen who helped me in morning and when I dropped up was chatty guy who was friendly and informative. I didn't need anything that was extra but he was nice about bringing it up and would definitely do business with him again.

chad D.
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El cliente no dejó un comentario.

Tom M.
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Very friendly and efficient a very pleasant experience Thanks

Edith J.
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Eric is an exceptional employee very professional, informative, kind with a great sense of humor. I would go out of my way to use this location again. 5 out of 5 stars for Uhaul & Eric

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